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Siochain posted:We support clients all over the world. We run support Mon-Fri 9:00-8:00 EST - people know this before they pay. We will work with people to arrange alternative hours. That being said, its prohibitively expensive to staff people 24/7 for 1-2 tickets a week that come in at "off-hours" time. But that being said, someplace running 9-5 PST with EST customers is silly, we at least cover longer times.
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# ? Nov 20, 2013 21:41 |
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# ? Jun 10, 2024 13:18 |
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Siochain posted:We support clients all over the world. We run support Mon-Fri 9:00-8:00 EST - people know this before they pay. We will work with people to arrange alternative hours. That being said, its prohibitively expensive to staff people 24/7 for 1-2 tickets a week that come in at "off-hours" time. But that being said, someplace running 9-5 PST with EST customers is silly, we at least cover longer times. Well, I wouldn't expect someone to be there 24/7. Long enough to cover the majority of your customers perhaps. 8am-8pm should cover 8-5 both east and west coast. After that, I'd say an on-call tech would suffice, but we shouldn't have to pay out the rear end in order to get after hours support (depending on the service contract, of course).
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# ? Nov 20, 2013 21:43 |
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To harken back on a previous discusion, http://www.theverge.com/2013/11/20/5126666/winamp-media-player-shutting-down-after-over-15-years quote:Winamp shutting down after over 15 years nooooooooooo RIP all those whipped llama asses
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# ? Nov 20, 2013 22:00 |
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Thank goodness foobar is never going anywhere
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# ? Nov 20, 2013 22:16 |
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Sirotan posted:nooooooooooo They'll pry it from my cold, dead hands.
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# ? Nov 20, 2013 22:20 |
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Agrikk posted:poo poo not pissing me off today: Give it a few years. I'm at the point now where I break out into hives at the thought of doing anything IT related at home. Last year my girlfriends PC started blue screening regularly. I looked at it for about five minutes and just went and bought her a new one.
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# ? Nov 20, 2013 22:54 |
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hihifellow posted:IT Munchhausens[/spoiler] This is an amazing term. I am stealing it and I propose it for widespread adoption.
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# ? Nov 20, 2013 22:59 |
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Rhymenoserous posted:Give it a few years. I'm at the point now where I break out into hives at the thought of doing anything IT related at home. Last year my girlfriends PC started blue screening regularly. I looked at it for about five minutes and just went and bought her a new one. I hear you and used to be like this. IT stuff was for the workplace and home was for unwinding. Unfortunately the gig I have right now as Windows Deployment has turned me into a YesNextNextIAgreeNextNextFinish monkey. I've turned to my lab as the place I go to keep my chops up or else my skillset would die a slow death of a thousand ClickYes-es.
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# ? Nov 20, 2013 23:19 |
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quote:simple, built-in audio solutions like iTunes Yes, iTunes is what I think of when I think about simple, built-in audio solutions
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# ? Nov 20, 2013 23:25 |
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Sirotan posted:To harken back on a previous discusion, Switched to Spotify a year ago and haven't looked back.
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# ? Nov 20, 2013 23:25 |
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ratbert90 posted:Switched to Spotify a year ago and haven't looked back. Ah, how not so smug that face will look if Spotify disappears too. But I guess I'm old fashioned or something. I like having a goddamn copy of something I can do what I please with. I've watched things on Netflix and then bought a physical copy just because I hate having streaming only access to things.
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# ? Nov 20, 2013 23:36 |
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ratbert90 posted:Switched to Spotify a year ago and haven't looked back. I loved Spotify then I discovered that it was causing my issues with lag spikes in games thanks to its upload that you seemingly can't throttle in the application. So I moved to Pandora which seems to suit my music needs better as I generally want background music in a certain style rather than a certain album/song at a certain time.
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# ? Nov 20, 2013 23:49 |
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door.jar posted:games Found your problem
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# ? Nov 21, 2013 00:01 |
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door.jar posted:I loved Spotify then I discovered that it was causing my issues with lag spikes in games thanks to its upload that you seemingly can't throttle in the application. So I moved to Pandora which seems to suit my music needs better as I generally want background music in a certain style rather than a certain album/song at a certain time. Run a local proxy that you can throttle. Or set QoS on your gaming packets.
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# ? Nov 21, 2013 00:11 |
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Sirotan posted:To harken back on a previous discusion, Nooooooo! Fun fact: when digging through my old harddrives, I found my circa 1999 program files. Orginal Napster! ICQ! And Winamp 1.4! I thought for hilarity's sake I'd see how ancient winamp would fail to run on my 64bit windows 7 computer. Worked perfectly
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# ? Nov 21, 2013 00:25 |
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Guesticles posted:Nooooooo! That's rather impressive. I still use v2.95 and haven't run in to any problems with it across a multitude of Windows versions and processor archetypes. RIP Winamp. e: I'm dumb. 2.95 was after the AOL buyout. Helushune fucked around with this message at 00:50 on Nov 21, 2013 |
# ? Nov 21, 2013 00:43 |
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Eh, I've been using Winamp 2.95 for ten years and will probably keep using it until it just doesn't run anymore. Never considered upgrading again after the abortion that was version 3. Besides, 2.95 will be around as long as OldVersion.com is, at least.
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# ? Nov 21, 2013 00:45 |
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TWBalls posted:Well, I wouldn't expect someone to be there 24/7. Long enough to cover the majority of your customers perhaps. 8am-8pm should cover 8-5 both east and west coast. After that, I'd say an on-call tech would suffice, but we shouldn't have to pay out the rear end in order to get after hours support (depending on the service contract, of course). Oh agreed. We're a web-based application, and customer support is included with service agreement. We do have a messaging service, and if its an "emergency" the support team head and the lead dev will get paged - but if its not an actual emergency, they raise hell. I can think of one issue in the last year that was overnight and an actual "our-fault" emergency, and the dev had the server back up and running within 10 minutes of the client calling with a problem. But then again, 99.9% of issues we deal with are on the customers end, not ours, so its a different story I guess. I'm just frustrated because I have people in a pissed off mood calling me expecting us to be useless - they always finish happy (har har), but damnit am I flustered at people starting off with a chip on their shoulder. Long story short, gently caress places that don't actually offer decent support, because you make life for those of us who do worse.
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# ? Nov 21, 2013 00:49 |
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I'm freeeeeeeeeeeeeeee! After a number of months of interviews/panels/tests/medicals/security checks I am finally accepted into <new company>. Feels good.
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# ? Nov 21, 2013 03:47 |
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Humphreys posted:
Jesus, what kind of job makes you go through that?
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# ? Nov 21, 2013 04:05 |
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Humphreys posted:
You always need to take the following into consideration when starting a new job
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# ? Nov 21, 2013 04:05 |
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Helushune posted:That's rather impressive. I still use v2.95 and haven't run in to any problems with it across a multitude of Windows versions and processor archetypes. RIP Winamp. IIRC, it is because early Winamp uses Windows API calls to do pretty much everything, so early winamp versions will work until the API hooks are removed from windows. Which might be never, since its pretty much bitmap graphics, audio, and filesystem. Congratz!
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# ? Nov 21, 2013 05:26 |
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Sickening posted:Jesus, what kind of job makes you go through that? Just staring at computer screens all day making sure people don't die. toe shoes posted:You always need to take the following into consideration when starting a new job Yes I understand that fully, but at least I'll be suffering with MUCH more money! Edit: Just waiting for best time to give my resignation letter. It's thrilling and nerve wracking at the same time. The boss recently mentioned that I could be replaced in a day and I am not really that important here. Meanwhile I was away on a work trip for under 24 hours and it did in fact affect productivity. Humphreys fucked around with this message at 06:23 on Nov 21, 2013 |
# ? Nov 21, 2013 06:21 |
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Are you in a right-to-work state? (Whatever the one is where you can quit with no notice). 'Cause if so it looks like he's indicated a days notice is plenty.
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# ? Nov 21, 2013 08:13 |
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Ephphatha posted:Are you in a right-to-work state? (Whatever the one is where you can quit with no notice). 'Cause if so it looks like he's indicated a days notice is plenty. That's At-Will employment no matter how many times the talking heads call it right-to-work.
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# ? Nov 21, 2013 09:39 |
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Ephphatha posted:Are you in a right-to-work state? (Whatever the one is where you can quit with no notice). 'Cause if so it looks like he's indicated a days notice is plenty. Na, minimum 2 weeks notice. Which I have given.
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# ? Nov 21, 2013 11:26 |
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Humphreys posted:Na, minimum 2 weeks notice. Which I have given. Good. No reason to burn a bridge, even if it's one you have no desire to cross ever again.
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# ? Nov 21, 2013 12:42 |
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Sickening posted:He really is a nice guy. He just doesn't understand infosec and doesn't take it seriously.
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# ? Nov 21, 2013 14:17 |
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MisterOblivious posted:That's At-Will employment no matter how many times the talking heads call it right-to-work. They're both horrible pieces of legislation, so conflating them is really not a bad thing.
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# ? Nov 21, 2013 14:43 |
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Sickening posted:He really is a nice guy. He just doesn't understand infosec and doesn't take it seriously. Hey boss-that-doesn't-know-jack-poo poo buddy. Our IT director yelled at a user for hitting 'send/receive' too many times. He said "You're flooding the network and causing collisions" by hitting that button over and over.
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# ? Nov 21, 2013 14:50 |
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ookiimarukochan posted:This is true of a gently caress-load of people who should know better, including people who have this as their actual job - including people who make software which is sold as being an important part of a defence in depth strategy (This is both good and bad for us - bad because it's irritating, good because it's lead to sales we thought we had lost when people have realised what it is they've actually bought) At least with the companies I've talked to lately, InfoSec is a total joke. We have 2 full time information technology "specialists" who have never had formal training. We have a consultant from a professional InfoSec firm coming in right now to evaluate our security policies and... phew boy. It's... phew boy.
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# ? Nov 21, 2013 15:45 |
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People - even in this thread - don't think broadly enough about the issues involved I'm afraid. When you look at people discussing mobile devices in the office - including BYOB - their first priority, and often their only priority, is having reporting/management. The fact that they're allowing black-box portable computers onto their networks with no form of access control is something they appear to have blanked on (and some of the major MDM vendors don't actually know what "Access control" is!) - there's going to be a major scandal in the next 12 months, heads will roll, and hopefully lessons will be learned, but I'm afraid that most of the people being paid to do this won't actually have the first clue about what to do until then.
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# ? Nov 21, 2013 16:40 |
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Kyrosiris posted:They're both horrible pieces of legislation, so conflating them is really not a bad thing. At-will employment is probably the best possible outcome for you, as an employee. Right-to-work is a meaningless phrase unless you're in a union shop, and has absolutely no relation to non-union shops. I don't see how either is terrible or how conflating them is possibly a good thing unless you just want to confuse people about employment law even more than they already are. ookiimarukochan posted:People - even in this thread - don't think broadly enough about the issues involved I'm afraid. When you look at people discussing mobile devices in the office - including BYOB - their first priority, and often their only priority, is having reporting/management. The fact that they're allowing black-box portable computers onto their networks with no form of access control is something they appear to have blanked on (and some of the major MDM vendors don't actually know what "Access control" is!) - there's going to be a major scandal in the next 12 months, heads will roll, and hopefully lessons will be learned, but I'm afraid that most of the people being paid to do this won't actually have the first clue about what to do until then. Sane companies (the kind in regulated industries where you could have a major scandal) don't allow BYOB devices onto unrestricted networks without a corporate image or corporate management of the device. Policies are already in place in banking and healthcare.
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# ? Nov 21, 2013 17:20 |
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We're moving offices and I keep finding awesome things.
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# ? Nov 21, 2013 18:18 |
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So YOU'RE the guy who stole my CPU at a LAN party back in 1998!
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# ? Nov 21, 2013 18:49 |
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DrAlexanderTobacco posted:One of the hotels we support uses PMS software from a tiny company in New Zealand. We're in the UK. One o the banking systems we were considering switching to is based in New Zealand. I'm in Edmonton, AB. The PoC we did involved way too much International Date Line, I'm really glad we didn't go with that product.
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# ? Nov 21, 2013 18:58 |
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A 486DX with a overclock chip was my first ever CPU that I myself owned. The first family computer was a 8086.
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# ? Nov 21, 2013 19:13 |
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How is that supposed to work with a heatsink?
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# ? Nov 21, 2013 19:30 |
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thebigcow posted:How is that supposed to work with a heatsink? It's not supposed to work with a heatsink, grasshopper.
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# ? Nov 21, 2013 19:32 |
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# ? Jun 10, 2024 13:18 |
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EAT THE EGGS RICOLA posted:We're moving offices and I keep finding awesome things. I picked this up at work some years ago: It's a 40MHz 486DLC - a 486 upgrade chip that fits a 386DX motherboard. Sweevo fucked around with this message at 19:38 on Nov 21, 2013 |
# ? Nov 21, 2013 19:36 |