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For the next few Sundays, we have three people in total across the 24 hours. I can think of no rationale behind why. Nobody who is rostered on is looking for more work, there's a decent penalty rate and enough staff employed (for once). All this does is mean that if someone calls in sick someone is proper hosed.
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Aug 4, 2018 01:37
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Zenithe posted:For the next few Sundays, we have three people in total across the 24 hours. The funny thing is when a manager does this, thinking,  "Well if anyone calls out or we need help, they'll be eager to jump in and help because they'll need the money."And then nobody wants to come in because they're busy or pissed and it's  "NOBODY WANTS TO WORK."
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Aug 4, 2018 01:48
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Some dude knocked on our door 20 minutes after we closed, looked at the updated hours on the side, and then flipped us off and mouthed "gently caress you" and got in his truck and peeled out the parking lot sorry?? for being closed?? wtf
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Aug 4, 2018 04:06
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Zenithe posted:For the next few Sundays, we have three people in total across the 24 hours. Not nearly as bad, but my manager has a long habit of somehow scheduling a mid-shift (between first and second, let's say 10am-ish to 6pm-ish) person for weekdays but leaving our two dedicated second-shift people without help on fridays and saturdays. It's like he runs out of hours in the scheduling software after weds/thurs. But it's been like this for years, surely he's aware of it. We could use a mid-shifter on sunday/monday, sure, but tuesday through thursday? That's just 3 people racing to start every task as it becomes available. Incidentally, today, friday, two of us spent like 3 hours cleaning a cooler while our mid-shifter mostly acted as a customer-decoy on the salesfloor.
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Aug 4, 2018 07:01
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We do a similar thing regularly, but that's because every quarter you have to beat the previous "hours worked" metric. I assume five years ago it was normal to have two people during weekdays but that's slowly changed to only Thursday and Friday because capitalism.
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Aug 4, 2018 07:11
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The scheduling manager at my old job once gave me a 10-hour shift (9am-730 pm) on a Sunday when there were three other people scheduled for each shift block (opening/mid/closing) and when I complained just went: "I thought you wanted more hours".
dovetaile fucked around with this message at 07:37 on Aug 4, 2018 |
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Aug 4, 2018 07:32
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New manager wanted me and the cashier to face and recover tonight, I got the toy aisle and the sock/underwear aisle, cause they were super hosed. And the cashier just did nothing, even when asked, I am really to hating this racist woman. Sounds like the other key is getting fired when the DM comes back, and everyone is already planning to quit. Also: Racist lady asked me if the new boss was white or black. I told her white, thinking she was just looking for a description, nope! He response was "Well, that's a plus for her." JFC lady. And I've talked to the old boss about her, he just thinks that because she's old she doesn't know better. He's black, and the boss, so I'm letting him make the calls, but fuuuuck man.
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Aug 4, 2018 09:45
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cephalopods posted:Not nearly as bad, but my manager has a long habit of somehow scheduling a mid-shift (between first and second, let's say 10am-ish to 6pm-ish) person for weekdays but leaving our two dedicated second-shift people without help on fridays and saturdays. It's like he runs out of hours in the scheduling software after weds/thurs. But it's been like this for years, surely he's aware of it. We could use a mid-shifter on sunday/monday, sure, but tuesday through thursday? That's just 3 people racing to start every task as it becomes available. Are you sure it's not just because everyone requests off weekends all the time? Because chronic understaffing on weekends due to managers refusing to just tell people "if you want to work here you have to work weekends, period" is a thing I've seen many times. (It's difficult to find people willing to work almost every weekend when you only pay them $8/hr, so many managers just don't bother with it.)
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Aug 4, 2018 14:04
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Eric the Mauve posted:Are you sure it's not just because everyone requests off weekends all the time? Because chronic understaffing on weekends due to managers refusing to just tell people "if you want to work here you have to work weekends, period" is a thing I've seen many times. I had one employee who frustrated me completely. We needed someone to work Tuesday mid-morning, her availability sheet said open on Tuesdays, she verbally told the manager she could work some Tuesdays, but not every one. Every week I put up the new schedule with her on for Tuesday, and the next day, a time off request was in my mailbox for her to have off, signed by the manager. If I didn't desperately need coverage on New Release Day I would have given up a lot sooner than I did.
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Aug 4, 2018 14:32
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Eric the Mauve posted:Are you sure it's not just because everyone requests off weekends all the time? Because chronic understaffing on weekends due to managers refusing to just tell people "if you want to work here you have to work weekends, period" is a thing I've seen many times. See this is why paying time and a half for sunday work is great. At my store people fight over Sunday shifts. Also the fact that we hire people starting at age 14 helps. The school aged kids generally end up working weekends. Often when I supervise the front end on a weekend I'm the only adult in the department.
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Aug 4, 2018 14:44
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Years ago I worked at a place where I had Friday and Saturday off. Was fine by me, I manned the store alone on Sunday. But a girl who transferred in loving hated me because I wouldn't give up my days off, because when she had been hired, she had been promised weekends off to spend time with her teenage daughter. I told her it didn't phase me, she still had Sunday off, and the worst way to ask someone to change their schedule was to start bitching at them for it. The lady never was nice to me again. gently caress you, bitch, I didn't make the schedule and I had no reason to try and change it because you wanted two days with your teenage daughter, who likely didn't want to spend her time hanging out with her mom! That said when I did work Saturdays, they were the worst, because no one wanted to work Saturdays so they'd call off, leaving the sole person behind stranded on a super busy day, so they hated Saturdays and would call off the next time. All could be avoided again if management scheduled right.
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Aug 4, 2018 14:46
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Very true, but, again--telling your staff "you will work almost every Saturday or you will be fired, weekends are required if you want to work here" only works if the job is worth keeping. If your employees don't really give a poo poo about their lovely job (which is true of most retail jobs) then such threats have no teeth and they will ignore them. And then the first time you let someone get away with not working weekends, your whole staff will instantly understand that weekends are optional for everyone. There are three important things you can do to make a retail job desirable relative to other retail jobs: 1. Pay more 2. Have enough staffing so lines don't back up 3. Back up employees in disputes with bad customers As it happens, almost all big retail businesses don't merely do the opposite of all three; they aggressively do the opposite of all three. Which as inevitably as thunder following lightning leads to scheduling problems, as employees don't give a poo poo about the job and feel free to take weekends and known busy times off.
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Aug 4, 2018 16:11
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National Football League is about to start, that means a lot of idiots demanding specifically Sundays off. I have to work 1 late shift a week, so I usually choose Sunday for my late so I can least allow my assistants to be home for the late game. It's amazing how petty some people get when they can't have Sundays off. Sorry stupid fucks, I can't run a shop with 3 people. One guy already made comments about loving NFL and wanting lots of Sundays off.
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Aug 4, 2018 16:37
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Eric the Mauve posted:Very true, but, again--telling your staff "you will work almost every Saturday or you will be fired, weekends are required if you want to work here" only works if the job is worth keeping. If your employees don't really give a poo poo about their lovely job (which is true of most retail jobs) then such threats have no teeth and they will ignore them. And then the first time you let someone get away with not working weekends, your whole staff will instantly understand that weekends are optional for everyone. I’ve asked to go above wage guidelines on every employee I’ve hired and promoted and surprise I don’t have problems with attendance or laziness.
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Aug 4, 2018 19:06
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I love it when a sleezy customer gets mad when I won't buy steaks from them, gets even more mad when I won't give them a discount "because the old guy does" (he doesn't), then gets even more enraged that I won't comp them .10c on a $8.10 order, demands I remove items then throws the change I hand back at me. He then stormed off loudly cursing as I wished him a nice day. Saturdays are sublime.
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Aug 4, 2018 19:21
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Eric the Mauve posted:1. Pay more Up and downside of commission based jobs: I actively try to work pretty much every Saturday because any Saturdays I don’t work is potentially less money for the month. And most coworkers are the same, so Saturday staffing isn’t an issue, just sucks for trying to take weekends off. I still just bite the bullet, weekdays are still decent and sanity is a value to its own.
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Aug 5, 2018 01:52
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We had to pull all our almond milk off the shelves today. It was recalled, because it might contain... milk. 
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Aug 5, 2018 04:27
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Idgi. A lot of people probably drink almond milk because they are lactose intolerant?
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Aug 5, 2018 05:27
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Zenithe posted:Idgi. A lot of people probably drink almond milk because they are lactose intolerant? I know that, but it's still kind of funny. Also I had a fair share of customers that were just... completely mystified when they asked me what I was doing with all the almond milk, and I explained.
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Aug 5, 2018 05:43
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My company recalled a bunch of decorative signs because the Chinese factory they were sent to mixed up the Ls and Rs, shame they didn't keep them for Halloween, cause a bunch of rustic "Warm Flesh Milk" signs would have been bitching. Today is the day we reset the ad (loving why...) and the racist lady showed up an hour late, I had roughly 30 minutes of ad putting up work left at the end of the day.
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Aug 5, 2018 09:10
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My previous issues (re: wage theft and lovely management) were resolved, but it did end up escalating so I didn't end up posting about it. Things got better in my department (read: I was actually allowed to do work instead of standing around going stir crazy). Things haven't been bad. And THEN My boss comes over last week, and tells me we had a visit from his bosses. And they are pissed. My old department? Looks like garbage. Is garbage. Just a disaster. So he asks if I can come back and fix it. And I agree, because hell yes work I actually enjoy plus it's one of those roles that always has more room to work extra hours. But oh my god I had no idea just how bad it is. I spent one hour in one bay and found three boxes of stock that have not been touched in EIGHT MONTHS. My boss has been paying two people fulltime to downfill stock, and in the nearly 3000 man hours they've put in since these boxes arrived from the warehouse (hours for which they were paid almost $60k), these boxes have never been worked. One of the boxes was 2018 diaries, which have not only long gone clearance, but have actually been written off our system, so I couldn't even sell them. The store might as well have set $60 on fire instead of ordering those diaries. And this wasn't a case of stock getting misplaced - this box was sitting less than a metre from where those products should have been stocked! This is not even the biggest issue in the department, either, just the most egregious one. I'm going in tomorrow on my day off to talk to my boss and hopefully get him to understand that he needs to get these people to stop working in the department. I start back in there in a week, and I will literally have less work to do if he just pays that team to sit in the break room and socialise than if he lets them touch another box in those overheads. Jesus Christ, eight months.
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Aug 5, 2018 10:46
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HazCat posted:to get these people to stop working in the department. It sounds like they already did though? Seriously though, how the hell do you have 2 people (not) working stock and not catch it for that long? Good luck on getting it all fixed.
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Aug 5, 2018 15:33
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now entering North Dakota posted:It sounds like they already did though? Unfortunately there are other examples where they are working very hard on doing a task wrong, in a way that is loving us spectacularly for stocktake next month. I didn't go into it because it involves explaining too much boring process minutia, but suffice to say that these morons have been filling boxes in our overheads with misc stock, and some bays are up to 5 or 6 boxes full to the brim. And because no one can find anything in the misc boxes, they've been writing stock off, and then when the new stock gets delivered they've been putting it into the misc boxes. So literally every hour they spend in the overheads is going to be tens of man hours wasted during stocktake manually counting dozens of giant boxes of miscellaneous items. quote:Seriously though, how the hell do you have 2 people (not) working stock and not catch it for that long? Good luck on getting it all fixed. They told my boss they were working hard and dropping every box weekly and so he believed them. They're both going through interviews to be promoted to management right now, so obviously they wouldn't lie about something as basic as 'are you doing the job that I pay you to do?', would they?  And despite everything being turbofucked, I am honestly excited because fixing this kind of mess is exactly my jam. My absolute favourite role is That Person Who Fixes The Problems, and the bigger the problem the more satisfying it is.
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Aug 5, 2018 16:31
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HazCat posted:these morons have been filling boxes in our overheads with misc stock, and some bays are up to 5 or 6 boxes full to the brim. I hate this poo poo so much. When we get a new person (or a scab from another department), the #1 thing I try to emphasize is do NOT open a case unless you can stock that whole case. I'm so sick of running out of something because "I counted a full case of cilantro last night so we didn't order any more, but OOPS that box only had three bunches in it". I'm sick of carts falling over because someone placed an open, half-empty case of bagged salad at the bottom of the stack. And yes, it makes full inventories take forever.
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Aug 5, 2018 18:26
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I try to not open full cases of ice cream unless they'll go up, but then I don't put them up and some rear end in a top hat goes "hm why isn't it filled to capacity? Must need more" and orders another case. It isn't a huge deal when someone does this with our cheap to mid ice creams, but I've got boxes and boxes of Halo Top and Ben and Jerries and poo poo because people open cases for one or two pints and nobody ever checks the loving boxes to see what we've got.
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Aug 5, 2018 18:36
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cephalopods posted:I'm sick of carts falling over because someone placed an open, half-empty case of bagged salad at the bottom of the stack. I nearly got hit in the head by a 1.5L carton of juice falling from the top shelf because some fuckhead started grabbing poo poo out of the bottom of the stack. There was an open case with 5 (of 8) cartons on top of an unopened case, on top of an open case with 2 cartons left on it. That's 20 kilos sitting on top of an effectively empty box. This isn't the first time I've come in to this, and it's not the first time cartons have fallen down because the people that work at this store are loving rear end in a top hat shitheads.
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Aug 5, 2018 18:40
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My store is doing this modification of Target's 1 hour pickup for Back to College, where we have an hour to pick all the items a guest wants and we will hold it until September 1st, not the usual 72 hours for regular pickup. So of course we have one of the smallest spaces dedicated for this BTC thing and are told "Make it work, we have no space" when there's no more space since people are ordering poo poo like microwaves, minifridges, futons, etc for their dorm/apartment.
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Aug 5, 2018 20:29
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2nd day as lead, and I've already had a guest threaten a lawsuit.
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Aug 5, 2018 21:05
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Roth posted:2nd day as lead, and I've already had a guest threaten a lawsuit. Dunno where exactly you work, but for most big corporate stores this is great because usually corporate policy is such that this is the absolute brick wall END of the conversation. It’s an instant “in that case I can’t say another word, I must hand you off to the manager who also will not speak to you beyond getting your name to give to Legal.”
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Aug 5, 2018 21:39
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This past weekend was tax-free weekend in a bunch of states, corporate had over a month of warning. They still hosed it up. I'm gonna hate dealing with this coming weekend, as it is a tax-free weekend here, and corporate only got 2 weeks warning.  EDIT: On the upside, don't work on the main registers, just the print center register, and even then only when I'm alone in the department.
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Aug 6, 2018 02:05
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Kilonum posted:This past weekend was tax-free weekend in a bunch of states, corporate had over a month of warning. They still hosed it up. I'm gonna hate dealing with this coming weekend, as it is a tax-free weekend here, and corporate only got 2 weeks warning. We had tax free weekend as well. I don’t know what was more infuriating: -zero advertising so no one knew we were running tax free on tablets (aka not a huge boost in sales) -they offered tax free on the payment plan, but not two year contract. This is stupid because the tablets are $100 off on payment plan, but $200 off on two year contract (pay up front). So unless you needed to pay over 2 years, you got a bigger discount paying up front, but didn’t get the tax free savings. And since it makes no sense, of course people argue and ask why all weekend, and there wasn’t a better answer beyond “that’s what the promotion is.”
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Aug 6, 2018 04:35
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I'm currently on the first page of this thread and Jesus Christ my retail job is terrible but for the most part the worst part of my job is the pay and "shoplifters" I put that in quotes because it's mostly people just running out of the store with as much as they can carry. There is only one redeemable quality of my job and that is I like talking to people and most of my customers are decent. My regulars are the people that make job fun sometimes. I can go to any bar around my town and see at least one person I know. So retail sucks but suprisingly most of my customers actually make it tolerable for me. I look forward to to reading this thread and by that I mean "oh god why does this happen to people". Also I have a theory that most of the people who complain are middle aged white women?
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Aug 6, 2018 06:53
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I'm eagerly awaiting the shitbird from saturday night coming back in to complain about me. He came in 15 minutes before close cussing up a storm and dropping the n word while looking for a $5 pack of fuel line clips. The second time he dropped it, I told him flat out that the next time he said it, he'd be asked to leave. His only response was to stand and stare into the eyes of someone who was at the end of an 11 hour shift with no sleep the night before and quietly say "are you loving serious" before realizing that yes, yes I am. He grabbed his clips in silence and I went off to finish closing duties. Apparently he decided to quietly whine to one of my newbies while checking out about my disrespectful manner while the newbie gave him a deadpan "what exactly do you expect me to do about this" look. His last act of impotent rage was a pitiful attempt to peel out of our parking lot in his shitbox land yacht. Gotta love our night time clientele. 
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Aug 6, 2018 07:22
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Had a guy come in, get pissed that I wouldn't break his $20, and spilled the entire coke he bought on the floor, on purpose. 30 minutes into my two hours alone. Also, I am so tired of the shoplifters in my store opening something, then pulling stuff of the surrounding shelf and pegs to bury it. Thanks you twat, you gave me more work on top of stealing poo poo.
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Aug 6, 2018 08:14
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Would it be better if the shoplifter left a post-it that said "needed this really bad xoxo"
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Aug 6, 2018 09:32
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It would be better if they took the whole item, package and all, then there's less work for me to do. Having to go through like 4 shoplifting cairns a day and putting them back, then having to damage out a package is five to ten minutes of BS I don't need to deal with. I would say it'd be better if they wouldn't steal, but that's like asking everyone to start breathing water, just not going to happen.
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Aug 6, 2018 10:08
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Shoplift something that doesn't have a direct inventory count and don't make a mess while doing it. I literally do not give a poo poo.
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Aug 6, 2018 11:13
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The people who steal a can of red bull; drink half of it and then stash the can on a random shelf are the worst. You've already stolen from us dipshit; finish the can and throw it in the bin.
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Aug 6, 2018 11:28
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Mtthnsly posted:Also I have a theory that most of the people who complain are middle aged white women? Nah, not inordinately so. My (too long) experience is that chronic complainers are mostly female only to the extent customers in general are mostly female, and I’ve seem plenty of male, old, young, and nonwhite people who are total mouthbreathing shitlords.
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Aug 6, 2018 12:53
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Talked to my boss today. He and my manager got in the overheads today and pulled down $500 (cost price, retail was probably north of a grand) of binders that had been left, untouched, in the overheads for 8 months and had gone through clearance to unsellable and had to be binned. He still wants to let the current team responsible for this keep working this role  Gonna be making myself a custom logbook so I can track all the poo poo I find/fix and hopefully record them continuing to gently caress up so he can learn that this isn't an issue of them 'not knowing any better', it's wilful laziness.
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Aug 6, 2018 14:03
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