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less than three posted:Crossovers aren't directional but this is a brilliant way of getting them to make sure both ends are plugged in properly guppy posted:then they have to generate an answer that makes sense. They could lie, of course, but most people won't, and moreover, won't know enough to generate a convincing lie. It will force them to go look, so they can describe the connections to your satisfaction.
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Feb 12, 2020 03:29
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less than three posted:Ticket: my deskphone isn't working, my cell is X I had a Nursing supervisor page out a high priority ticket after hours because their monitor wouldn't turn on. I tried to talk them into how to make sure the power cable was snug (This was a Dell 2412 monitor, the power cable goes on the right, if you're facing the monitor). She couldn't figure it out. I had to drive 1hr 45mins each way just to plug the cable back in all the way. At least she felt bad that I had to drive so far for such a simple thing that on Monday, she called me over and gave me a HUGE plate of home made Filipino food (It was amazing).
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Feb 12, 2020 03:52
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D34THROW posted:As much as I WANT a Win10 laptop and Office 365 alongside 2013, I don't want these problems and am glad to have my 2010 Win7 Pro x64 laptop. I have lately idly been trying to install Win10 on my Acer Aspire One D150. Dual core, 32bit, Atom N280 clocked at 1.66Ghz. Maxed at 2 gigs of ram. 945GSE graphics. At least it has an SSD...
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Feb 12, 2020 06:42
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These are absolutely fantastic and probably going on our Avaya confluence pageTWBalls posted:I had to drive 1hr 45mins each way just to plug the cable back in all the way.
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Feb 12, 2020 13:41
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The Fool posted:These are gold Seriously, if you draw stuff like this on the reg, register a domain and start uploading
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Feb 12, 2020 15:22
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Darchangel posted:People still burn CDs? My go-to method for checking the mix quality of sound production is to burn six or so versions onto a CD and play them in various cars. Mine and/or my friends’. More cars have CD players than not (though I see that trending down these days) so yeah, burning a CD shouldn’t be THAT big of a stretch.
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Feb 12, 2020 15:41
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klosterdev posted:Seriously, if you draw stuff like this on the reg, register a domain and start uploading
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Feb 12, 2020 16:07
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TWBalls posted:At least she felt bad that I had to drive so far for such a simple thing that on Monday, she called me over and gave me a HUGE plate of home made Filipino food (It was amazing). There is an admin/hr person in one of my remote offices that makes sure to squirrel away any of the nice snacks that are brought in for me. I didn't know I could be bought with food. Overall a pleasant experience with HR.
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Feb 12, 2020 20:07
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Darchangel posted:Even with 4 gig (or 6? OP was unclear whether RAM was added or replaced) Win10 will be unhappy. I don’t do Win10 with less than 8 GB. We tried 4 GB on some laptops we were trying to be budget conscious with in 2018 - same model as regular production, just less RAM, no biometric sensor, and slightly slower i5 - and they were dismal until we bumped them up to 8 GB. Just Office, Outlook, and a VOIP softphone. Last page, but I don't know for sure if the RAM has been added yet. The Win10 laptops have no such issue, just the Win10 desktops, because they bought bottom-of-the-barrel Dell pieces of poo poo to replace the hardware hit by the Ryuk ransomware last October.
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Feb 12, 2020 21:00
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Gealar posted:There is an admin/hr person in one of my remote offices that makes sure to squirrel away any of the nice snacks that are brought in for me. I didn't know I could be bought with food. Overall a pleasant experience with HR. Unfortunately, most of our end users just try to bribe us with candy, which I'm trying to abstain from. I haven't gone to the gym in a while and haven't been eating healthy. But, home made food gets me every time. Super Slash posted:I see this as an absolute win Yeah, I was mad about it for a day, but that plate of awesome food made up for it.
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Feb 12, 2020 21:00
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Super Slash posted:These are absolutely fantastic and probably going on our Avaya confluence page Arquinsiel posted:Do this please. klosterdev posted:Seriously, if you draw stuff like this on the reg, register a domain and start uploading Aw, thanks guys  I used to be extremely online with my art from the late 90s til maybe 10 years ago, and have a couple of minor publishing credits, but I smashed my hand doing MMA and by the time it was rehab'd, the community I belonged to had fragmented and I lost a lot of my motivation. If people wanna see stuff, tho, I can start posting more. Old poo poo lives here:http://www.north-40.net/projects/visual-art/illustration/ New stuff usually ends up on Instagram. I've got some commissions to finish up, and at least one album cover to draw before August, so there's gonna be content sooner than later. Found another true IT story from that job that I ended up illustrating. Should've finished making it into a comic. 
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Feb 12, 2020 21:51
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All of this owns. Hell yes.
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Feb 12, 2020 22:04
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Needs a pile of avaya boxes actively on fire, with the bunny curled up weeping "Even dead, the phone system can still hurt the bunny"
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Feb 12, 2020 22:24
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I'm in awe how thoroughly Avaya have torched any intention they had of supplying to the SME sector
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Feb 12, 2020 22:52
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less than three posted:Crossovers aren't directional but this is a brilliant way of getting them to make sure both ends are plugged in properly A classic technique, although more commonly presented as "reversing the network polarity".
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Feb 13, 2020 02:57
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We're just stealing the tactics used by the high end audio cable manufacturers aren't we
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Feb 13, 2020 10:18
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mllaneza posted:A classic technique, although more commonly presented as "reversing the network polarity". I think I first heard it here: Tell someone to check that a cable is plugged in and they will and say they have. Instead: ask them to remove the plug, <do something>, then reinsert the plug and you'll get the actual check that you wanted.
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Feb 13, 2020 10:48
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That was likely also me! We used to tell them to check for "cable drift" by plugging the thing out and back in. A scientific sounding name for "you move your console around a lot and don't check that it's still plugged in".
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Feb 13, 2020 11:33
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We used to tell the new people when we were setting up delay towers that plugging the cable in slightly later was how to get the delay time just right.
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Feb 13, 2020 12:06
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I used to get so many blank monitor calls that ended up being the power button or cable that I learned to ask "what color is the power light?". That resulted in a lot of "oh, never mind. It just started working again". Sometimes there was a faint click in the background, or some shuffling about as they checked the power cable.
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Feb 13, 2020 13:34
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Shut up Meg posted:I think I first heard it here: Tell someone to check that a cable is plugged in and they will and say they have. This. My go to move is to have them unplug it, "blow the dust off", and plug it back in.
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Feb 13, 2020 13:50
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Feb 13, 2020 14:18
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nexxai posted:"Unfortunately I have a lot of project work on my plate and won't be able to come down there for a few days. I've attached some super simple instructions to this email that you can follow and get things done right away. Thanks!" We have a site that's using just software phones on their PCs with headsets instead of physical desk phones. It's on a cloud-based VOIP system, pretty simple, you just have to log into a web page portal and there's your softphone. The other week I sent some users step-by-step instructions for how to recording their name and voicemail greeting on their soft phones. It basically boils down to: Login into the portal as normal, navigate to the voicemail tab, type in your phone number and press the button, it will call you and when you pick up you'll hear it say "Record your message after the tone, press # when finished". I included screenshot pictures and everything. A few days later we get a call from one of them saying they followed the instructions exactly and now their voicemail recording is some other woman's voice WTF? I log in to have a look, and sure enough, their voicemail greeting is someone saying "Hello? Hello?" It's our receptionist's voice in fact. When I screenshotted the "put your phone number in here" part of the instructions I had used our service line number as an example and they had dutifully typed that example number in.
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Feb 13, 2020 15:02
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It's impossible to make something simple enough that people don't gently caress it up
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Feb 13, 2020 15:07
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Writing documentation / tutorial instructions is thankless. If your instructions are too concise, you'll have people who skip the steps you thought were "too obvious" to include. If your instructions are too detailed, people will TL;DR over the whole thing and skip the things you explicitly told them to do.
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Feb 13, 2020 15:11
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Back in the 90s "IIS Runtime error 11810: Type mismatch." So we get calls from bewildered customers wondering what the hell to do, understandably. One poor lady, I'll never forget: "I typed M-I-S-M-A-T-C-H and nothing happened"
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Feb 13, 2020 15:11
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less than three posted:Ticket: my deskphone isn't working, my cell is X One time I got a call from somebody that their computer wasn't working after lunch break. I asked them to check all the cables to see if they were connected and they were. So the next day I got up at 5 AM and drove 2 hours to the site. When I arrived at the office I followed the power cable and found that it was unplugged. I just plugged it in, gave them a death stare and left without saying anything. I still get mad when I think about it.
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Feb 13, 2020 15:14
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Entropic posted:Writing documentation / tutorial instructions is thankless.
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Feb 13, 2020 15:27
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Make this webcomic happen
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Feb 13, 2020 17:02
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My kids love Rabbids and these made them giggle. Thank you 
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Feb 13, 2020 21:40
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Arquinsiel posted:CYA dictates you do the second anyway so you can point to it. Then get reported for rudeness.
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Feb 14, 2020 00:25
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Lord Dudeguy posted:Then get reported for rudeness.
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Feb 14, 2020 02:05
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D34THROW posted:My kids love Rabbids and these made them giggle. Thank you Awww, thank you
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Feb 14, 2020 03:34
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Outsourced help desk sees circuit go down Asks me if there is an issue I confirm there is no local issue, this is with ISP Help desk calls ISP ISP idiot tells them all is well despite circuit being down Help desk idiot closes ticket with note "It will return to using the primary uplink when it becomes available." So everyone knew that that it was down but nothing was done FML
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Feb 14, 2020 23:35
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I'm not in the office but apparently someone knocked the entire office offline for a half hour by plugging in an old switch that had a higher STP priority than the core.
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Feb 15, 2020 00:36
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Sheeesh. Those last two remind me of a nightmare ISP scenario Bresnan triggered back when I was still doing IT management back in Montana where someone rolled out some new code to their core routers before realizing it broke something. And then the updates kept cascading out, so more poo poo went down as they were fixing the initial reports. It was delightful. Took out all telecom and network for at least a whole business day. Guess who got screamed at the whole time as if it was her fault? 
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Feb 15, 2020 00:45
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When setting up this building Meraki support told us to turn on IGMP snooping and as soon as I clicked save the page didn't even reload. Then you see all the IP phones go unregistered and realize everything is down. After like 2 hours of troubleshooting on the phone with them, we had to tether my laptop to my phone, disable the setting and unplug every ~45 switch in the building and power it back up one closet at a time. We tried individual closets first but having even one screwy switch online seemed to make the others freak out even after a reboot. less than three fucked around with this message at 01:09 on Feb 15, 2020 |
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Feb 15, 2020 01:07
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less than three posted:When setting up this building Meraki support told us to turn on IGMP snooping and as soon as I clicked save the page didn't even reload. Then you see all the IP phones go unregistered and realize everything is down. Meraki and multicast issues, you say? Whaaaaaaaat? Naaaaaahhh. Just revamped a client's network (nonprofit, no less, so getting money to put in Meraki was a huge issue in the first place), and they're also redoing their entire AV setup using Extron with AVoIP for carrying audio/video around the campus. Great fine. Except Extron, quite rightly for their needs, uses multicast heavily. And for some unclear reason, the Meraki stack's IGMP querier keeps flipping between its actual IP and 0.0.0.0. Apparently this is actually acceptable per the multicast RFC, in the situation that there's an upstream querier and the Meraki is proxying requests for that. Only, there shouldn't be an upstream querier unless there's a layer 3 switch hidden somewhere we didn't know about (and I just did a bunch of pcaps today to test that, we completely redid the subnets anyway, and this is all on an isolated VLAN with strict ACLs to prevent other traffic from getting through). So it seems like the switch stack querier is just arbitrarily deciding to flip itself to 0.0.0.0, which of course fucks up the Extron gear. Been fighting for a week now to get Meraki to look at it, or at least more than just the L1 tech, and in the meantime I've got the Extron guys, some of whom are no slouches when it comes to networking, waiting on Meraki to fix their poo poo. To their credit, none of them have told us where to stick it yet, but this is apparently their first deployment on Meraki and something tells me it'll be their last. So basically we look like morons for using and recommending Meraki switching, because of the Meraki model we have literally three or four knobs to tweak (turn on IGMP querier or use multicast routing which also enables PIM-SM, flood unknown multicast or not, and run IGMP snooping or not), and Meraki hasn't escalated the case beyond L1. I normally like Meraki for what it is, but this experience makes me want loving Cisco back. As lovely and bug-ridden as IOS is, at least you get more knobs to tweak. Oh and multicast events, unless I'm just missing it somehow, don't show up in the Meraki event logs. 
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Feb 15, 2020 03:14
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Last time on client site I watched someone, at quarter to five on a Friday, put a new default route on the headend that sent all traffic heading out of the network back into the VPN collector Sadly he realised WTF he did and reverted it before I got a chance to see if local resources were also being affected, because if he had that would have been amazing levels of traffic.
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Feb 15, 2020 03:16
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Super Soaker Party! posted:I normally like Meraki for what it is, but this experience makes me want loving Cisco back. As lovely and bug-ridden as IOS is, at least you get more knobs to tweak. They don't! But yeah the decision to go Meraki was mine, and it works really well and is so painless, until something catastrophic goes wrong. I would kill for at least a basic CLI to look at things myself. edit: "Stack member can fail to route incoming packets under specific conditions" is a quality bug we spent months trying to figure out. less than three fucked around with this message at 04:43 on Feb 15, 2020 |
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Feb 15, 2020 04:37
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