[SPAM] FW: RE: The logs could do with a courtesy flush

The Something Awful Forums > Archives > Comedy Goldmine > The Goodmine > [SPAM] FW: RE: The logs could do with a courtesy flush

«‹›501 »

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

I'd be more worried about her trying to circumvent policy.

# ? Sep 8, 2021 19:35

Adbot: ADBOT LOVES YOU

# ? May 30, 2024 04:05

Internet Explorer: Jun 1, 2005

sfwarlock posted:

Hallway conversation:
"When you have a moment, can you help me get a wireless thumbdrive working?"
"A - what?"
"I know we're not supposed to plug in thumbdrives, but I got this wireless thumbdrive so I don't have to plug it in so I can take work home."

It was the receiver for a Logitech wireless mouse or something. But hey, it was thumbdrive shaped and had "WIRELESS" printed on it...

That's loving amazing. Never heard that one before.

# ? Sep 8, 2021 19:37

Proteus Jones: Feb 28, 2013

Some of the Logitech mice have storage and allow you move files between computers via the mouse and the Logitech Options software. The MX Anywhere mice do this, I think. But only if you use the Logitech dongle. It won't work if you use it as a bluetooth mouse.

# ? Sep 8, 2021 19:57

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

The PornAnywhere feature.

# ? Sep 8, 2021 19:59

AlexDeGruven: Jun 29, 2007; Watch me pull my dongle out of this tiny box

Also, lol that they felt the policy was specifically about the physical connection.

# ? Sep 8, 2021 20:43

klosterdev: Oct 10, 2006; Na na na na na na na na Batman!

There's no rule that says a thumb drive can't play basketball

# ? Sep 8, 2021 20:48

devmd01: Mar 7, 2006; Elektronik
Supersonik

These exist, I acquired one from my dad�s desk. Turn it on and it pops an ad-hoc WiFi network that you can connect to with the app. It�s terrible and slow, and doesn�t really solve any kind of a collaborative use case that isn�t solved by just using as a normal flash drive as intended.

# ? Sep 8, 2021 20:53

SlowBloke: Aug 14, 2017

devmd01 posted:

These exist, I acquired one from my dad�s desk. Turn it on and it pops an ad-hoc WiFi network that you can connect to with the app. It�s terrible and slow, and doesn�t really solve any kind of a collaborative use case that isn�t solved by just using as a normal flash drive as intended.

Wireless usb drives were all the rage when iPads just came out and there were zero way to handle files besides cloud storage, I know cause a wireless drive(albeit in 2.5 hdd form) was the second accessory I bought for my og ipad (the first was a Bluetooth Logitech keyboard that still works since it uses AAA cells).

# ? Sep 8, 2021 21:15

Arquinsiel: Jun 1, 2006; "There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady

Proteus Jones posted:

Some of the Logitech mice have storage and allow you move files between computers via the mouse and the Logitech Options software. The MX Anywhere mice do this, I think. But only if you use the Logitech dongle. It won't work if you use it as a bluetooth mouse.

... WHY?!?!? :psyduck:

# ? Sep 8, 2021 22:54

RFC2324: Jun 7, 2012; http 418

sfwarlock posted:

Hallway conversation:
"When you have a moment, can you help me get a wireless thumbdrive working?"
"A - what?"
"I know we're not supposed to plug in thumbdrives, but I got this wireless thumbdrive so I don't have to plug it in so I can take work home."

It was the receiver for a Logitech wireless mouse or something. But hey, it was thumbdrive shaped and had "WIRELESS" printed on it...

don't some of those have built-in storage?

# ? Sep 9, 2021 00:32

Zil: Jun 4, 2011; Satanically Summoned Citrus

Arquinsiel posted:

... WHY?!?!?

GreenNight posted:

The PornAnywhere feature.

# ? Sep 9, 2021 00:37

Dr. Video Games 0031: Jul 17, 2004

Arquinsiel posted:

... WHY?!?!?

Logitech's MX Master mice have a feature that lets them connect to multiple computers at the same time, allowing the mouse cursor to seamlessly move between the displays of those computers as if you're using a single-PC multi-monitor setup. The small on-board file storage is an extension of this functionality. You can just drag and drop a file from one computer to another. I have one of those mice but I've never used this feature. It sounds like it'd be slow or lovely somehow.

# ? Sep 9, 2021 08:32

Shugojin: Sep 6, 2007; THE TAIL THAT BURNS TWICE AS BRIGHT...

"can't connect the generator to wifi"

why the gently caress does the generator need wifi

# ? Sep 9, 2021 17:06

sexual Norm: Aug 23, 2007; It's like shaking hands with a professional armwrestler.

Just got a job (month and a half ago) in this field as the Technology Director of a 30-person company with an extremely jumbled infrastructure. I have some experience in QA, and I grew up with computers, but I have no idea what I'm doing.

They grew from 8 to 30 employees in the last year and a half, so there's no internal organization. My boss is the CEO / owner. We got HR last week. I usually get notice to provision for someone on their first day of work, which is usually the day they're hired, which is often the same day they're interviewed.
They've had three Technology Directors in that time-- one good but left for real estate, one good but unwilling to deal with the chaos, and one who found out the office had a door that closed and never did another day of work.
As a result it's an all-Mac, all-Google Workspace environment with a jumble of services each one signed up for and left no documentation about except, if I'm lucky, a OnePassword entry and a mail subscription.
They mercifully have a professional IT service for network maintenance.
I'm mostly there to help the office run smoothly, but I'm also the resource for the website (managed by PropertyBase) and accessible to 500 non-employee agents for questions.
There's no inventory at all.
There are three different ticketing systems in place. None of them are used or advertised consistently.
All computers had the same admin password and user login password, which was also their network name.

So far I'm doing OK, in that I'm responsive with issues like keyfobs, fixing wi-fi, getting Youtube TV on the TV, and managing 600 Gmail accounts, but it really just feels like a matter of time until something terrible happens. At least I fixed the passwords and network names.

# ? Sep 9, 2021 17:12

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Shugojin posted:

"can't connect the generator to wifi"

why the gently caress does the generator need wifi

Send out alerts? Ours does that when something happens.

# ? Sep 9, 2021 17:16

Shugojin: Sep 6, 2007; THE TAIL THAT BURNS TWICE AS BRIGHT...

update: i was being too charitable, it is not "it will not connect to wifi" but "it is not connected to wifi". they never made the attempt to connect it

# ? Sep 9, 2021 17:24

sexual Norm: Aug 23, 2007; It's like shaking hands with a professional armwrestler.

I guess I should add that I'm a Director with zero people reporting to me. I am very powerful

# ? Sep 9, 2021 20:15

Mustache Ride: Sep 11, 2001

Living the dream

# ? Sep 9, 2021 21:23

Rooted Vegetable: Jun 1, 2002

sexual Norm posted:

Just got a job (month and a half ago) in this field as the Technology Director of a 30-person company ........... and managing 600 Gmail accounts, but it really just feels like a matter of time until something terrible happens. At least I fixed the passwords and network names.

Ding ding ding, if those are 600 personal, not Google Workspace company managed accounts, that's your first fix.

If they prefer the Gmail interface, no need to fight it, get a plan together to move them to Google Workspace business plans.

How this conversation goes will give you a good idea of the inclination of the company towards IT.

# ? Sep 10, 2021 03:37

Arquinsiel: Jun 1, 2006; "There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady

sexual Norm posted:

[*]I'm mostly there to help the office run smoothly, but I'm also the resource for the website (managed by PropertyBase) and accessible to 500 non-employee agents for questions.

Define "agents" here, because that sounds like a quantum disaster waiting to manifest.

sexual Norm posted:

[*]There's no inventory at all.

This is your second fix. Define an inventory system now and work out what device models you own, what OS they run, what their serial numbers, OS licence key, warranty status, etc etc is.

# ? Sep 10, 2021 04:11

sexual Norm: Aug 23, 2007; It's like shaking hands with a professional armwrestler.

Rooted Vegetable posted:

Google Workspace business plans

Already done by the first guy, mercifully.

Arquinsiel posted:

Define "agents" here, because that sounds like a quantum disaster waiting to manifest.

Real estate agents. There's no defined border of what I'm supposed to help them with, but it seems like I'm liable if they make enough money and can raise a stink. I've made some primitive tutorials for consistent issues and together HR and I are putting together a Trainual reference book, but it's still a little too uncertain for me.

Arquinsiel posted:

This is your second fix. Define an inventory system now and work out what device models you own, what OS they run, what their serial numbers, OS licence key, warranty status, etc etc is.

Makes a lot of sense. I feel a little stupid because I don't know how to make a system that tracks it, but I can at least put together a list to start with.

# ? Sep 10, 2021 17:29

Arquinsiel: Jun 1, 2006; "There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady

sexual Norm posted:

Real estate agents. There's no defined border of what I'm supposed to help them with, but it seems like I'm liable if they make enough money and can raise a stink. I've made some primitive tutorials for consistent issues and together HR and I are putting together a Trainual reference book, but it's still a little too uncertain for me.

Makes a lot of sense. I feel a little stupid because I don't know how to make a system that tracks it, but I can at least put together a list to start with.

Okay, you *absolutely* want to define those borders because you don't want a real estate agent sueing the company over some bullshit when they claim you broke their personal device with an update or whatever.

As for the inventory, at your scale an excel spreadsheet is a good enough start. Just keep it updated as you get new devices. Better systems exist and I'm sure people here have opinions on them, but the most important thing is just making sure you keep that system up to date on what exists, where it is, and who is supposed to have it.

# ? Sep 10, 2021 18:12

sexual Norm: Aug 23, 2007; It's like shaking hands with a professional armwrestler.

Arquinsiel posted:

Okay, you *absolutely* want to define those borders because you don't want a real estate agent sueing the company over some bullshit when they claim you broke their personal device with an update or whatever.

As for the inventory, at your scale an excel spreadsheet is a good enough start. Just keep it updated as you get new devices. Better systems exist and I'm sure people here have opinions on them, but the most important thing is just making sure you keep that system up to date on what exists, where it is, and who is supposed to have it.

I meant liable in the sense of taking flak from my boss, not legally. I don't think there's anything on their personal devices I can be held responsible for right now. Thanks for the tips on inventory, though, I've already gotten started.

# ? Sep 10, 2021 20:35

A Frosty Witch: Apr 21, 2005; I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.

Trying to figure out why the UPS for a core stack that was installed in March is suddenly going dark once or twice a day at a remote client site.

It's been like a solid two weeks of troubleshooting this before we could finally get a tech scheduled to go onsite and be our eyes.

The UPS we installed in March is still sitting in the box in the corner of the server room. The ex-employee responsible for installing it just never did and told us he had.

I've been eating crow with a very angry client all morning :sigh:

# ? Sep 10, 2021 21:07

Thanks Ants: May 21, 2004; #essereFerrari

Lessons learned are,

1. Always get UPSes with network cards so you can see what's going on
2. SOP for every on-site change needs to be to document with photographs. Primarily this is to make troubleshooting easier and that's how it needs to be sold to people (you can talk remote hands through with a picture reference, rather than having to start with getting photos of things), but it's also very effective at tripping people up who will just happily bullshit you all day long about how they've definitely done x task

# ? Sep 10, 2021 21:31

A Frosty Witch: Apr 21, 2005; I was just looking at it and I suddenly got this urge to get inside. No, not just an urge - more than that. It was my destiny to be here; in the box.

Thanks Ants posted:

Lessons learned are,

1. Always get UPSes with network cards so you can see what's going on
2. SOP for every on-site change needs to be to document with photographs. Primarily this is to make troubleshooting easier and that's how it needs to be sold to people (you can talk remote hands through with a picture reference, rather than having to start with getting photos of things), but it's also very effective at tripping people up who will just happily bullshit you all day long about how they've definitely done x task

Oh trust me, there's a reason this is an ex-employee. And it's why I was so adamant about applying for the position. It's been an absolute shitshow and I'm here to implement some mandatory accountability and documentation.

Network/USB connected UPSes haven't been SOP here, like, ever, and that boggles my mind for a strictly remote MSP to not make that standard. I'm changing that too because I'll be the one installing them.

# ? Sep 10, 2021 21:35

Bob Morales: Aug 18, 2006; ~~Just wear the fucking mask, Bob~~

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Thanks Ants posted:

Lessons learned are,

1. Always get UPSes with network cards so you can see what's going on

APC has the balls to charge $300 for the network management card

# ? Sep 10, 2021 21:52

Thanks Ants: May 21, 2004; #essereFerrari

Yeah and how much does it cost to get someone out to a site to read what the screen says? I consider the management card to be part of the cost of admission of having a UPS.

# ? Sep 10, 2021 21:57

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

The UPS we get for every single closet is around $2000, and that includes the management card. Well worth it IMO. $1650 for the UPS and $300 for the card.

# ? Sep 10, 2021 22:00

Thanks Ants: May 21, 2004; #essereFerrari

I think the SKUs with the network cards in also have the temperature probes as well, so you get a bit of environmental monitoring 'for free' as well.

# ? Sep 10, 2021 22:06

Rooted Vegetable: Jun 1, 2002

sexual Norm posted:

Makes a lot of sense. I feel a little stupid because I don't know how to make a system that tracks it, but I can at least put together a list to start with.

If you have a ticketing system, see if it's got a CMBD or similar built in. Also, if you're working with major supplier (CDW, Dell etc), see if your AM can send sales records or similar.

# ? Sep 10, 2021 22:07

Shugojin: Sep 6, 2007; THE TAIL THAT BURNS TWICE AS BRIGHT...

Thanks Ants posted:

Lessons learned are,

1. Always get UPSes with network cards so you can see what's going on
2. SOP for every on-site change needs to be to document with photographs. Primarily this is to make troubleshooting easier and that's how it needs to be sold to people (you can talk remote hands through with a picture reference, rather than having to start with getting photos of things), but it's also very effective at tripping people up who will just happily bullshit you all day long about how they've definitely done x task

I complained so much until we got a process that gives me pictures of installs I can look at for everyone

# ? Sep 10, 2021 22:10

Thanks Ants: May 21, 2004; #essereFerrari

We have an escalation process and anything that involves diagnostics of connectivity problems like a fibre circuit that we don't have some sort of remote management of has to have photographs in the ticket or the escalation gets knocked back. One of our connectivity partners will point blank refuse to progress a case until you can provide them photos of the status lights on their equipment.

Everybody has a camera on their phone, it's such an easy thing to do and so useful. But we still get a bit of pushback to having to supply pictures.

# ? Sep 10, 2021 22:13

Arquinsiel: Jun 1, 2006; "There is no such thing as society. There are individual men and women, and there are families. And no government can do anything except through people, and people must look to themselves first."

God Bless Margaret Thatcher
God Bless England
RIP My Iron Lady

larchesdanrew posted:

Oh trust me, there's a reason this is an ex-employee. And it's why I was so adamant about applying for the position. It's been an absolute shitshow and I'm here to implement some mandatory accountability and documentation.

One of the lines I used to use in Xbox when handing the fuckup cases was going "hi, I see you were dealing with our agent. Dipshit. a few weeks back, and as they've left the company I am just following up on their cases". And then they have their little rant and you reply with "I couldn't possibly comment on why Dipshit has left the company or why I am following up on their cases specifically" and suddenly everyone is happy, because they think that they personally got Dipshit fired.

# ? Sep 11, 2021 00:36

sfwarlock: Aug 11, 2007

Y'all are not going to believe this. I barely believe it and I just took the phone call.

Apparently the janitor was in the office next to the server room and saw a bunch of ants going in and out of the power outlet on the shared wall. So he opened the server room with his master key - which he was told never to touch anything in there under any circumstances whatsoever - and looked in and says he saw ants in there too. Therefore, he had the brilliant idea of setting off a bug bomb in the server room.

If this wasn't bad enough, the haze in the air from the bug bomb set off the smoke detectors which then triggered the sprinklers. If you've never seen a fire sprinkler go off, this is not a nice shower of room temp water. This is filthy rustwater that's freezing cold. Okay, apparently I misheard, the person on the phone actually said it was a good thing the sprinklers didn't go off when the smoke detectors went off. The fire department did show up, however.

I called my boss - he's salary, I'm not - and told him to deal with it, as I'm not driving two hours out there on Saturday night when I'm two drinks in.

sfwarlock fucked around with this message at 07:48 on Sep 12, 2021

# ? Sep 12, 2021 05:35

RFC2324: Jun 7, 2012; http 418

sfwarlock posted:

Y'all are not going to believe this. I barely believe it and I just took the phone call.

Apparently the janitor was in the office next to the server room and saw a bunch of ants going in and out of the power outlet on the shared wall. So he opened the server room with his master key - which he was told never to touch anything in there under any circumstances whatsoever - and looked in and says he saw ants in there too. Therefore, he had the brilliant idea of setting off a bug bomb in the server room.

If this wasn't bad enough, the haze in the air from the bug bomb set off the smoke detectors which then triggered the sprinklers. If you've never seen a fire sprinkler go off, this is not a nice shower of room temp water. This is filthy rustwater that's freezing cold.

I called my boss - he's salary, I'm not - and told him to deal with it, as I'm not driving two hours out there on Saturday night when I'm two drinks in.

# ? Sep 12, 2021 06:08

Thanks Ants: May 21, 2004; #essereFerrari

Did it kill the ants though?

# ? Sep 12, 2021 09:28

ChickenOfTomorrow: Nov 11, 2012; god damn it, you've got to be kind

he wanted to help debug

# ? Sep 12, 2021 10:01

Bargearse: Nov 27, 2006; 🛑 Don't get your pen🖊️, son, you won't be 👌 needing that 😌. My 🥡 order's 💁 simple😉, a shitload 💩 of dim sims 🌯🀄. And I want a bucket 🪣 of soya sauce☕😋.

People loving with poo poo they shouldn't ever have had access to in the first place. This didn't happen to me but another tech in the school system I knew.

Janitor has keys to server room.

Janitor uses keys to get into server room.

Janitor unplugs UPS to plug in his floor polisher.

Janitor leaves it this way and goes home.

# ? Sep 12, 2021 14:54

Adbot: ADBOT LOVES YOU

# ? May 30, 2024 04:05

GreenNight: Feb 19, 2006; Turning the light on the darkest places, you and I know we got to face this now. We got to face this now.

Hence the $300 management card that sends out alerts as soon as the UPS notices it's not on main power anymore.

# ? Sep 12, 2021 15:12

The Something Awful Forums > Archives > Comedy Goldmine > The Goodmine > [SPAM] FW: RE: The logs could do with a courtesy flush

«‹›501 »