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I said come in! posted:Valve, Microsoft, Sony, and Nintendo should be forced to have no question asks refund policies that extend to a week but no playtime requirement. Why?
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Apr 14, 2023 05:03
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sebmojo posted:Why? Because all of the current refund policies are still unacceptably anti-consumer. The current market for video games is 100% one sided in the favor of game developers and publishers as is.
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Apr 14, 2023 05:23
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I mean, apart from being able to get basically everything you want for free, yeah
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Apr 14, 2023 05:28
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Being able to refund any game inside a week no matter how long you've played it would completely gently caress over tons of devs, especially indies who make shorter games.
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Apr 14, 2023 05:29
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sebmojo posted:I mean, apart from being able to basically everything you want for free, yeah Would it really matter? Game development is almost exclusively funded by investors, and tax subsidies now, at least for the biggest developers.
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Apr 14, 2023 05:30
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Volte posted:Being able to refund any game inside a week no matter how long you've played it would completely gently caress over tons of devs, especially indies who make shorter games. It would incentivize developers to only create GAAS titles where content is drip-fed out to consumers so they won't refund the game
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Apr 14, 2023 05:30
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Amazon does it for 1 month with physical goods, it could definitely be done digitally to make it more consumer friendly, maybe with some restrictions.
err fucked around with this message at 06:38 on Apr 14, 2023 |
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Apr 14, 2023 06:00
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err posted:Amazon does it for 1 month with physical goods, it could definitely be done digitally to make it more consumer friendly, maybe with some restrictions. Costco's refund policy is three years. They have the most consumer friendly policies of any company that i'm aware of. Wanting 1 week is extremely generous and not a big scary ask.
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Apr 14, 2023 06:06
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Ooh ooh oooh, let me do the SA thing of replying sarcastically: Just walking back to the movie theatre six days later, wanting my money back for those movies I watched last week. Nah they where fine I guess, I just want a refund.
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Apr 14, 2023 06:09
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Geoff Keighley is a piece of poo poo and if it weren't for him I wouldn't have played this overrated piece of poo poo called It Takes Two the premise is poorly utilized the gameplay is boring and linear and the writing doesn't land anything entertaining I hate this game I hate its developer All i can say is it runs well and doesn't look awful but it sure as hell isnt inspiring
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Apr 14, 2023 06:21
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I think the dumb talking book made me really really hate the game.
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Apr 14, 2023 06:23
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buglord posted:I think the dumb talking book made me really really hate the game. Yeah Nier is pretty bad
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Apr 14, 2023 06:26
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Public libraries should be able to lend steam games. Guess it would be nice of the the refund period was a couple hours longer, but eh
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Apr 14, 2023 06:30
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buglord posted:I think the dumb talking book made me really really hate the game. I liked the dumb book. 
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Apr 14, 2023 06:31
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PC ports being such a poo poo show the last couple years is just an effort by the publishers to let us make informed decisions faster
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Apr 14, 2023 06:38
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Nefarious 2.0 posted:well I got good news my friend because this is a game about super villains No they're not. They're still saving the world from a big bad.
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Apr 14, 2023 06:38
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Hooking up with Brainiac’s team has historically been a great idea, they should do it
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Apr 14, 2023 06:40
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sebmojo posted:Why? A lot of civilized countries have "two weeks no questions asked" laws for returning something you bought. A video game disc for example. It's just that digital industries have managed to weasel themselves out of it.
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Apr 14, 2023 06:41
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I'd play a decent supervillian game but they don't make those because it's bad for mass market appeal. What I'm saying is that I need Prototype 3.
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Apr 14, 2023 06:44
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aren't physical video games ineligible to be returned if the package is opened, assuming it was purchased new
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Apr 14, 2023 06:46
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I said come in! posted:Valve, Microsoft, Sony, and Nintendo should be forced to have no question asks refund policies that extend to a week but no playtime requirement. Here is my searing hot take: Can it be this, but they have to bring back the old style boxes, and the huge printed out book manuals? Some of those boxes were pieces of art and it just isn't the same if I get a game off Steam and it sits there on my virtual shelf, with also appreciable art most times don't get me wrong, compared to me still having, say, the big-old box for Duke Nukem? Fallout 1 and 2?
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Apr 14, 2023 07:36
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I've only tried returning a physical game once but they told me it has to still be wrapped in the original plastic, yeah. Maybe a different store would accept it though I very much doubt it since the one where I tried has one of the smoothest returns. EU, for reference.
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Apr 14, 2023 07:37
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I'm always jealous of how consumer friendly EU countries are. Some of these places have even banned lootboxes, which is why you're seeing it less and less in games. In America, there is basically no protections. If a product blows your arm off, you can maybe sue, and even if you win, the company can just appeal the decision until the end of time, and that option is cheaper than just outright paying you.
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Apr 14, 2023 07:51
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I said come in! posted:I'm always jealous of how consumer friendly EU countries are. Some of these places have even banned lootboxes, which is why you're seeing it less and less in games. In America, there is basically no protections. If a product blows your arm off, you can maybe sue, and even if you win, the company can just appeal the decision until the end of time, and that option is cheaper than just outright paying you. And even if you sue and win because, theoretically, you suffered second-degree burns from the product because the company found it more cost efficient to store it at unreasonably high temperatures, you will get ridiculed by the whole world and use as a prime example of USA's "litigious" society, when in reality the lawsuit was anything but litigious and it's just the company hiring PR firms trying to save their McFace. Hellworld, truly. But yeah, getting back on topic, I hope EU as a whole speeds up the process of classifying lootboxes as the gambling that they are.
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Apr 14, 2023 07:57
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Jack Trades posted:And even if you sue and win because, theoretically, you suffered second-degree burns from the product because the company found it more cost efficient to store it at unreasonably high temperatures, you will get ridiculed by the whole world and use as a prime example of USA's "litigious" society, when in reality the lawsuit was anything but litigious and it's just the company hiring PR firms trying to save their McFace. I still get pissed when I think about how badly that poor little old lady got dragged in the mud, when McDonald's coffee literally melted the flesh of her legs together
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Apr 14, 2023 08:40
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I said come in! posted:I'm always jealous of how consumer friendly EU countries are. Some of these places have even banned lootboxes, which is why you're seeing it less and less in games. Yes but also the industry has invented new ways to monetize games. There's probably more games with sketchy business models now then there were a decade ago when lootboxes were still a thing.
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Apr 14, 2023 09:07
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I said come in! posted:I'm always jealous of how consumer friendly EU countries are. Some of these places have even banned lootboxes, which is why you're seeing it less and less in games. In America, there is basically no protections. If a product blows your arm off, you can maybe sue, and even if you win, the company can just appeal the decision until the end of time, and that option is cheaper than just outright paying you. https://www.aph.gov.au/Parliamentary_Business/Bills_Legislation/Bills_Search_Results/Result?bId=r6949 Also the Australian Competition and Consumer Commission found that Valve was in breach of consumer law by refusing to provide refunds for customers, regardless of the circumstances. Under Australian Consumer Law, consumers can get a refund after Valve's two hour time limit if the game doesn't work as advertised (such as a patch that breaks a game).
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Apr 14, 2023 09:14
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when the accc first took valve to court steam didn't have much of a refund system at all - the refund system was introduced in response to that
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Apr 14, 2023 10:32
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I think Steam's approach is pretty fair, really. You've got 2 weeks to no quibble change your mind about even owning a game, and up to 2 hours of play time is fair enough in most cases to make a decision on if you're not happy. They're pretty open when there's bullshit involved as well. IIRC they've recently honoured The Last of Us refunds of over 2 hours "play" time over that shader cache issue? They've previously done the same with Flight Sim and other games where you need to keep the game running as part of the installation. I feel like once you start pushing those times further out, you just open the door to people taking the piss a bit.
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Apr 14, 2023 10:58
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Upsidads posted:Geoff Keighley is a piece of poo poo and if it weren't for him I wouldn't have played this overrated piece of poo poo called it is really not a great game indeed. Especially the dumbass boomer storyline and "humor" is so off-putting the entire time.
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Apr 14, 2023 11:42
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Orv posted:Yeah Nier is pretty bad I'll fight you.
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Apr 14, 2023 11:45
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Paracausal posted:Australia is introducing a legislation amendment so that any game containing loot boxes will be rated R18+ or Restricted Classification I remember how an Adult classification kept me from playing Mortal Kombat as a kid.
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Apr 14, 2023 12:17
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ZearothK posted:I remember how an Adult classification kept me from playing Mortal Kombat as a kid. Maybe Age verification is needed to buy 18+ games. AFAIK steam to this day doesn't have Age Verfications systems in place (at least in Germany) so publishers will be unable to receive money for product which == bad
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Apr 14, 2023 12:33
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err posted:Amazon does it for 1 month with physical goods, it could definitely be done digitally to make it more consumer friendly, maybe with some restrictions. amazon have their limits, if you return too much stuff they'll send you a warning and unlike steam they mean it, if you keep going you'll get banned
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Apr 14, 2023 12:40
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Cantide posted:Maybe Age verification is needed to buy 18+ games. AFAIK steam to this day doesn't have Age Verfications systems in place (at least in Germany) so publishers will be unable to receive money for product which == bad From what I can see, Steam has the bare minimum in age verification -- a window asking you to enter your age with no checks in place. I get this window occasionally even while logged in and after checking the box in my preferences to "Always show mature content" 
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Apr 14, 2023 14:18
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Generally speaking you can't refund digital goods bought on Amazon at all, even if you haven't used them, so Steam is way ahead of them there. The idea that buying a digital good, using it, getting your entire money's worth out of it (i.e. finishing or even 100%ing the game), and then refunding it falling under "consumer protection" is absurd. Consumer protection is supposed to protect consumers from being taken advantage of by sellers, not to turn the tables and let consumers take advantage of sellers. For every EA or whatever you think you're sticking it to, tons of smaller devs would be absolutely screwed over. Also the EU's laws don't do anything to guarantee refunds on played games on Steam. Digital merchants are allowed to require you to waive that right in exchange for immediate digital download. You're only guaranteed a refund by law within 14 days if you haven't actually started downloading the game yet.
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Apr 14, 2023 14:20
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Volte posted:The idea that buying a digital good, using it, getting your entire money's worth out of it (i.e. finishing or even 100%ing the game), and then refunding it falling under "consumer protection" is absurd. Good thing nobody was defending this specific narrow scenario then, or they'd be rightfully labeled as absurd! People keep bringing up apocalyptic scenarios where juuuuuuust a little more leeway on refunds means that many people regularly buy, fully complete and then refund games and I have no idea why they can't feel how hyperbolic the argument they're making is.
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Apr 14, 2023 14:24
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KazigluBey posted:Good thing nobody was defending this specific narrow scenario then, or they'd be rightfully labeled as absurd! I said come in! posted:Valve, Microsoft, Sony, and Nintendo should be forced to have no question asks refund policies that extend to a week but no playtime requirement.
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Apr 14, 2023 14:31
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refunds only after 1,000 hours, support the true gamers
Hwurmp fucked around with this message at 14:40 on Apr 14, 2023 |
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Apr 14, 2023 14:36
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Hwurmp posted:refunds only after 1,000 hours, support the true gamers Subject to leaving a negative review at 1,000+ hours
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Apr 14, 2023 14:51
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