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echinopsis posted:I don’t think we can afford it the goal of neoliberalism is to concentrate all wealth into one country (america)
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Jun 10, 2023 04:21
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Sapozhnik posted:aren't sales folks incentivized to not make their lead info accessible or useful to other sales folks in the company that depends on how much infighting there is among the sales team. most b2b sales are not like say selling cars. in a traditional dealership there is a question of who made first contact or otherwise “owns” the opportunity. that can cause brutal fights which can hugely impact whether you make more than minimum wage. enterprise sales teams usually have well defined territories and commissions are paid only on stuff within your territory. a “territory” can mean a list of accounts (companies/departments/etc), geographic regions, a vertical segment or some combination. this means it’s actually in everyone’s best interest to be pretty thorough about who you’re talking to and what it’s about or else you’re wasting a bunch of time. that said some companies go full sears and have sales teams competing against each other on the same accounts. sometimes they’re even selling the exact same products!
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Jun 10, 2023 04:39
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Asymmetric POSTer posted:i hope you were wearing protection going bools deep into CRM logic
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Jun 10, 2023 08:51
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mystes posted:Doesn't Salesforce at least do some stuff by default? when we got switched over from zendesk to the salesforce support ticketing system our in-house salesforce dev opened with "alright what workflow do yall want" i responded with "idk just the default one because it probably makes sense to start with that rather than trying to build poo poo from scratch" this was met with "no such thing exists, you have to design your workflow" that day i gained an intense appreciation for all the "gently caress you, we did the UX research already, you cannot change this" aspects of zendesk
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Jun 10, 2023 12:39
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echinopsis posted:running a covid vaccinating clinic feels so incredibly shoehorned into salesforce, the amount of steps and windows to walk thru when doing a vaccine really harshes my vibe, and there are so many minor ux decisions that drive me slowly mad, maybe they’re inherent to salesforce, it’s tiny things like we enter an NHI which is unique health indentifier code but you can’t type it in and press enter you have to use the mouse and click the button i've done customer service flow ux work and it amazes me someone can design this and not instantly get that feedback. our users could bolt through the flow with a keyboard and if you made them mouse-click they'd be mad as hell and wouldn't stop letting you know that's not to say i haven't seen devs make a form with no associated submit action, but they'd also be lambasted by their team and my team for missing this interaction
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Jun 10, 2023 12:40
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Qtotonibudinibudet posted:when we got switched over from zendesk to the salesforce support ticketing system our in-house salesforce dev opened with "alright what workflow do yall want" i have to use servicenow now and it makes me really appreciate zendesk
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Jun 10, 2023 14:41
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Captain Foo posted:i have to use servicenow now and it makes me really appreciate zendesk my company uses service now for internal IT ticketing, select combo internal/customer facing support/defect reporting ticketing, and some abomination HR ticketing/service center it’s real bad
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Jun 10, 2023 14:44
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Asymmetric POSTer posted:my company uses service now for internal IT ticketing, select combo internal/customer facing support/defect reporting ticketing, and some abomination HR ticketing/service center same but help desk tickets, change approvals, the second change approval process that exists for some reason, server provisioning, application instance tracking, vendor onboarding and about 5 other things I've forgotten the worst one is the process workflow tool for one of them that takes 5 minutes to return search results even if provided with the exact reference for the record you're looking for
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Jun 10, 2023 16:13
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Asymmetric POSTer posted:my company uses service now for internal IT ticketing, select combo internal/customer facing support/defect reporting ticketing, and some abomination HR ticketing/service center same but help desk tickets, change approvals, the second change approval process that exists for some reason, server provisioning, application instance tracking, vendor onboarding and about 5 other things I've forgotten the worst one is the process workflow tool for one of them that takes 5 minutes to return search results even if provided with the exact reference for the record you're looking for
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Jun 10, 2023 16:52
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the rare 40 minutes apart double post 
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Jun 10, 2023 16:52
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powerful two-poster
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Jun 10, 2023 16:53
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Eeyo posted:powerful two-poster
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Jun 10, 2023 17:13
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Eeyo posted:powerful two-poster
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Jun 10, 2023 17:17
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powerful but it has a 40 minute cooldown
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Jun 10, 2023 17:19
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mystes posted:powerful but it has a 40 minute cooldown don’t want the skill to be forum breaking now do we
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Jun 10, 2023 17:20
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Asymmetric POSTer posted:my company uses service now for internal IT ticketing, select combo internal/customer facing support/defect reporting ticketing, and some abomination HR ticketing/service center
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Jun 10, 2023 17:27
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I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse
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Jun 10, 2023 17:39
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my org switched to it from track-it! and it was a huge improvement
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Jun 10, 2023 17:55
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Silver Alicorn posted:my org switched to it from track-it! and it was a huge improvement Never trust technology that has an exclamation mark in the name
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Jun 10, 2023 18:07
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kitten emergency posted:I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse this has been my experience everywhere i've worked, it's like some programmer-specific version of dunning-kruger where the more you understand a piece of software the worse you rate its capabilities or maybe all software is just really bad 
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Jun 10, 2023 18:57
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Shame Boy posted:or maybe all software is just really bad
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Jun 10, 2023 19:07
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it's weird to think about how pretty much every piece of crappy software has at least one, sometimes a whole team of people inside the company trying really hard to make it not suck and just losing every battle, every release. a lot of early career designers get burned out by this, if you last it's because you figured out how to work with the rest of the company, or if that's impossible you move on. some of the most miserable people just suffer in silence forever inside bad orgs because they lack the confidence to move on
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Jun 10, 2023 19:23
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work at a game company so you just throw away everything when a new project starts
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Jun 10, 2023 19:58
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qirex posted:it's weird to think about how pretty much every piece of crappy software has at least one, sometimes a whole team of people inside the company trying really hard to make it not suck and just losing every battle, every release. a lot of early career designers get burned out by this, if you last it's because you figured out how to work with the rest of the company, or if that's impossible you move on. some of the most miserable people just suffer in silence forever inside bad orgs because they lack the confidence to move on lol you just explained the last 8 yrs of my career (before i finally quit), ty
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Jun 10, 2023 20:33
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kitten emergency posted:I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse the alternatives actually marginally function but don't give management quite as big a boner
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Jun 10, 2023 20:49
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kitten emergency posted:I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse
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Jun 10, 2023 21:20
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qirex posted:it's weird to think about how pretty much every piece of crappy software has at least one, sometimes a whole team of people inside the company trying really hard to make it not suck and just losing every battle, every release. a lot of early career designers get burned out by this, if you last it's because you figured out how to work with the rest of the company, or if that's impossible you move on. some of the most miserable people just suffer in silence forever inside bad orgs because they lack the confidence to move on this is why i moved into infrastructure and tooling. could only fight that fight for so long (it’s a fight you always lose)
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Jun 10, 2023 21:51
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well-read undead posted:this is why i moved into infrastructure and tooling. could only fight that fight for so long (it’s a fight you always lose) you lose that fight in infra too lol
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Jun 11, 2023 00:04
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Captain Foo posted:you lose that fight in infra too lol not if you work for a small company and are the one in charge if there are infra teams with pms, my heart goes out to them
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Jun 11, 2023 02:09
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kitten emergency posted:I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse I think you already know this but the answer is we barely use it, and we definitely don't use it correctly. All of us have some other company come in and cobble together a lovely feature set that nobody touches and is functionally just paperwork When we went through RFP's of other stuff SNow was my least favorite but it looks the nicest and has the most buttons and levers and was the most expensive, so it feels like you're getting "The Porsche of ITSMs"
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Jun 11, 2023 02:26
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Captain Foo posted:you lose that fight in infra too lol yeah lol we switched to teamdynamix half a year ago and it's not awful ?
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Jun 11, 2023 02:45
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shame on an IGA posted:doesn't sound that bad, I'm a wastewater treatment operator and SAP exposes all of our vendors' bank account and routing numbers to me yes but you're used to working in deep poo poo
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Jun 11, 2023 03:40
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Tunicate posted:yes but you're used to working in deep poo poo
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Jun 11, 2023 03:40
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kitten emergency posted:I work for servicenow and I don’t actually understand how people use our software, I can only assume the alternatives are many times worse the terrible secret of tech is that everything is bad and nothing actually works but "best in class" still technically exists
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Jun 11, 2023 04:30
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lmao https://twitter.com/boring_as_heck/status/1667697900808441857
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Jun 11, 2023 04:53
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Gubbinal Girl posted:Never trust technology that has an exclamation mark in the name  
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Jun 11, 2023 05:02
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infernal machines posted:the terrible secret of tech is that everything is bad and nothing actually works but "best in class" still technically exists the real sad truth is that it actually does work well enough and the details don’t really matter. if you immerse yourself in anything you’ll find lots of problems that don’t really matter that much
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Jun 11, 2023 05:14
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i wonder how many people actually buy those tshirts i mean, someone must, right? why else keep doing the spam
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Jun 11, 2023 05:16
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Gubbinal Girl posted:Never trust technology that has an exclamation mark in the name if you can't trust WOW! then who can you trust?
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Jun 11, 2023 05:32
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| # ? Jun 9, 2024 08:39 |
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 - for the discerning internet user
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Jun 11, 2023 05:34
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