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I bought a Samsung stove about 10 months ago. I don't cook often and use the burners far often than the oven. This was probably the 4th or 5th time I ever used the oven. I set the oven to preheat to 400 F to cook some frozen pizza. At around 350 degrees I opened the door and took out the baking sheet because I forgot I needed it. Closed the door. At around 390 degrees while standing about 2 feet from the oven I heard a large BOOM and then several smaller pops. I ran to the oven, turned it off, and found this:   Called Samsung this morning, got a lady who barely spoke English... had to repeat several times that my oven glass door exploded. She kept thinking my whole oven exploded. She freaked out once and put me on hold for 5 minutes, then came back and asked me what I was doing when the oven glass exploded. I told her I was preheating the oven to 400 F and nothing was inside. Finally they asked for my serial number which I didn't have at the time since I was in my car. She said they would call me back in 24 - 48 hours and to have the number then. I'm happy that I have one month of warranty left, so at least they will hopefully fix this, and only the inner glass exploded and not the external glass or I would have had a huge mess on my hands. Absolutely freak occurence for me, I assume there was a micro-fracture in the glass and the expansion from heating and cooling did it in.
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May 5, 2014 14:55
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| # ? Apr 28, 2024 09:59 |
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Is it ok?
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May 5, 2014 15:13
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Freaky, same exact thing happened to my parent's Samsung oven with about the same timeline as you. This was maybe two months ago, brand new Samsung range, wonder if it's the same model! It took about 2-3 weeks for Samsung to get a repair guy out to their place to get it all sorted, which I thought was way too long. Hopefully you'll get it fixed ASAP!
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May 5, 2014 15:37
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Iron Lung posted:Freaky, same exact thing happened to my parent's Samsung oven with about the same timeline as you. This was maybe two months ago, brand new Samsung range, wonder if it's the same model! It took about 2-3 weeks for Samsung to get a repair guy out to their place to get it all sorted, which I thought was way too long. Hopefully you'll get it fixed ASAP! Did they replace the door or the whole unit? Did they clean the old glass out?
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May 5, 2014 16:00
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They just replaced the door, and yeah they cleaned as much as they could and the repair guy did the rest. It was super bizarre.
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May 6, 2014 01:48
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Iron Lung posted:They just replaced the door, and yeah they cleaned as much as they could and the repair guy did the rest. It was super bizarre. They did that when my range's oven door exploded too. I don't know if it's a Samsung but it definitely just kinda went blam one night when I was heating it. That was almost 2 years ago, but after they replaced it I haven't had any more problems. Hope it all works out, OP.
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May 6, 2014 02:11
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gamingCaffeinator posted:They did that when my range's oven door exploded too. I don't know if it's a Samsung but it definitely just kinda went blam one night when I was heating it. That was almost 2 years ago, but after they replaced it I haven't had any more problems. Iron Lung posted:They just replaced the door, and yeah they cleaned as much as they could and the repair guy did the rest. It was super bizarre. Thanks guys, I hope so too, I'm waiting for Samsung to call me back to schedule a visit. Hopefully this will all end well.
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May 6, 2014 03:45
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Any update to this? Did Samsung offer you cash to not spill the beans on their lovely combustible ovens?
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Jun 13, 2014 03:11
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| # ? Apr 28, 2024 09:59 |
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Seems like a manufacturing defect that should be covered even if outside of warranty imo.
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Nov 5, 2014 09:43
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