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Problem description: I have most of the last ten years of my pictures on a 250 GB external drive (the Seagate FreeAgent Go). I bought a new laptop a couple months ago and moved most of my documents and other data over to the new laptop without a problem. Tonight, I tried to go back and get the pictures off of the external drive, and although it plugs in and lights up briefly when I plug it into the USB port, it doesn't show under Devices and Drives in File Explorer and I don't know why this is. Attempted fixes: Tried each of the three USB ports on the laptop without success. Tried Google but found a lot of articles of the Windows 7/8 days and since I'm running Windows 10 I'm not sure this is helpful anymore. Recent changes: Upgraded to Windows 10 but I'm not sure if that's the issue or not. I hope not. Operating system: Windows 10 Home (64-bit) System specs: HP model 13-c077nr (it's the Stream 13, I think it's called? Bought it from the Microsoft kiosk in the mall  Location: USA I have Googled and read the FAQ: Yes
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Oct 27, 2015 07:06
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| # ? May 3, 2024 08:53 |
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I'd try it to load it on a machine with an older OS if possible. That'd at least determine if it's some kind of OS issue or hardware failure. Sometimes these external drives have issues with newer OSs.
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Oct 28, 2015 21:53
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