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So you just have 3389 opened up? Nothing is in front of the RDS? And they're using soft phones correct? I've seen this work just fine anywhere I've ever been, but always with a VPN + softphone. if they are using company issued equipment at home I'd pilot switching over to a VPN and see if it makes a difference.
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May 25, 2017 13:51
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Bingo, RD Session Host/Remoteapp/RDS Manager only (I'm pressing to replace it with a new server host and to be setup with RD Gateway and Connection Broker) and the softphone is just a web interface using a USB headset.
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May 25, 2017 14:39
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Are you hosting VOIP off site or on-prem?
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May 25, 2017 15:35
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It's hosted off-prem, we don't own it it's a product we pay for
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May 25, 2017 15:38
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gently caress Cisco DX-series personal telepresence endpoints. That is all.
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May 25, 2017 18:43
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Beefstorm posted:Has anyone tried the Ubiquiti phones? Thoughts? CrazyLittle posted:I have one of each UVP-Pro and UVP-Executive. I am not impressed. Touch screens without any tactile feedback suck rear end for dialing phone numbers. Basic phone features you'd expect on face-buttons (hold, transfer) for an enterprise phone system or PBX are missing from the UVP's dialer app.* Audio volume was abnormally low but they say that's since been fixed through software updates. I have had a base UVP since launch and I agree entirely with this assessment. The software sucked rear end upon release, now it sucks less but still isn't amazing. The config file format is terrible, though at least it exists now (at launch you could only configure it through Ubiquiti's controller software). Touch screens in desktop applications will always be horrible, it needs physical buttons. Of course the Android OS is out of date and it's running on hardware roughly in the same class as a 2010 smartphone. Unless you have a really good reason to put Android apps on your VoIP phone I'd recommend avoiding anything of the sort. I haven't used the Grandstream or Yealink options yet but on paper they look to be pretty much the same sort of mess. Super Slash posted:- Install business grade routers, questionable if ISPs are compatible If they want full business grade support, they put in a router we support and give us access to it. At this point we officially support pfSense and Edgewater Networks with unofficial support for OpenWRT. I keep meaning to buy some Ubiquiti routers and test them out. Our critical feature is the ability to stream packet captures live in to Wireshark. I can generally get that working on anything that sits on top of a *nix, which fortunately is most of this segment of the market. If a device offers that and does decent QoS we'll generally try to support it. wolrah fucked around with this message at 23:58 on May 25, 2017 |
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May 25, 2017 23:55
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Kazinsal posted:gently caress Cisco DX-series personal telepresence endpoints. Why? I just ordered 4 DX-80s. Don't make me nervous.
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May 26, 2017 00:34
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adorai posted:Why? I just ordered 4 DX-80s. Don't make me nervous. If you're planning on running them just as video endpoints with a recent CE load you're fine. If you are planning on putting the Android load on them you should seriously reconsider. I have never seen a device just decide to lose its configuration and then delete all its apps before. And then I met the DX70. e: Also if you're planning on running them with the CE load make sure you actually download the latest one because I received a brand new in box DX70 this week with firmware from 2015 on it.
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May 26, 2017 01:03
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Super Slash posted:That sounds like an utterly amazing quality of life thing. Assuming you are talking about dumbos with satellite or something, vpn with no qos has always been good enough for us when it comes to remote workers and voip.
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May 26, 2017 03:49
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wolrah posted:I have had a base UVP since launch and I agree entirely with this assessment. The software sucked rear end upon release, now it sucks less but still isn't amazing. The config file format is terrible, though at least it exists now (at launch you could only configure it through Ubiquiti's controller software). Touch screens in desktop applications will always be horrible, it needs physical buttons. Of course the Android OS is out of date and it's running on hardware roughly in the same class as a 2010 smartphone. Thirded. I've tried them in a couple small deployments and they just cause confusion unless a majority of your user base is under 35.
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May 29, 2017 04:40
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Also Ubiquiti have given up on them. I think you'd have to be slightly crazy to put a bunch of devices on your network running outdated versions of Android.
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May 29, 2017 10:14
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Thanks Ants posted:Also Ubiquiti have given up on them. I think you'd have to be slightly crazy to put a bunch of devices on your network running outdated versions of Android. Ubiquiti hasn't given up on them, they received a software update as recently as January. They are unfortunately as out of date as most other Android-powered appliances though. I don't believe the Grandstream or Yealink options are much better, I think those are both on Android 5.x. I agree you'd have to be crazy to put them in to production though for many reasons.
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May 29, 2017 23:09
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Is there any place to get some training or something like that on Mitel systems? Our guy who usually handles it is gone for another week and change, and people are having weird issues I can't figure out, and my training on it amounted to "This is the system, here's how you add voicemail to an account." One person asked to get their PKMs reprogrammed, and that seemed straight forward, but now they can't use any of the buttons and one of the ones I didn't touch is blinking. Also now certain lines are just going straight to voicemail for this person. And I can't find the group that has a specific number that's routed to ring in two places because this lady needs one of those two places modified because no one is sitting at that desk!  
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Aug 2, 2017 22:58
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