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Anyways, this is being asked on behalf of my mother, who is getting screwed and doesn't know what to do. See, what happened was she, living in Southern California, got Verizon FiOS for everything. TV, Phone, Internet, everything. Then frontier came in. Since the 8th of this month (April) she has had no access to her DVR, her pay channels (HBO etc) her landline phone has gone out at least twice a week every week... It has just been a shitshow. She called them and told them to send a technician, and they claimed they would - I was there the day he was supposed to show up, because she doesn't understand tech. I sat there all day, and no one showed up. When we called, they said their technician marked us as having no problems. So we got another appointment, for the next week. This time they didn't show up, and when we called, they said their technician would be delayed until may 4th. Her bill for April is 220 dollars, 130 of which comes from her two DVR boxes + multi room DVR + pay channels that has not worked a single day since the frontier switchover. She told them flat out that she is not going to pay for the DVR, and that she is cancelling her service, and the person on the phone said that her contract she signed with Verizon still applies with them, and that there will be a 400 dollar charge if she cancels. Is she screwed? What the gently caress is going on?
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Apr 28, 2016 21:14
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| # ? May 4, 2024 23:10 |
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You're paying for a service that you aren't receiving. I'd suggest reading the contract, but I've argued similar bills in the past and won.
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Apr 29, 2016 07:12
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Can you just don't pay and let them take it to court? Or does that not work with the American credit system? I legitimately don't know.
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Apr 29, 2016 17:45
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Nah, they'll just sell the debt to a collection agency wholl poo poo all over your credit and generally be miserable at you.
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Apr 29, 2016 18:05
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Suffering through something similar on the east coast. Frontier is an absolute nightmare at best. Just watch out for even more than that $400 in 'early termination' fees, they recently got nailed with fines for charging people upwards of $1000 in unmentioned termination fees.
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Apr 29, 2016 21:12
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In a civilized country you would file a reclamation of the service you have not received, then the company would either have to sue you or give you a reclamation. Doesn't make sense if you have to pay for a service you are not receiving...
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Apr 29, 2016 21:21
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Shooting Blanks posted:You're paying for a service that you aren't receiving. I'd suggest reading the contract, but I've argued similar bills in the past and won. When I've done customer support in the past I've been on the other end of this and that's typically how it works, yeah.
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Apr 30, 2016 17:06
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I work in the industry in the midwest for a small family owned company, so this may or may not help. I would suggest she start talking to the Public Utilities Commision (http://www.cpuc.ca.gov/) and lodge complaints there. When my boss gets complaints from the similar organization in my state we go out of our way to make it right. Good luck with a lovely company.
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May 3, 2016 15:30
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