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I am writing a paper on the retail banks in the USA and I am trying to find information about the image that banks have. It's kind of hard for me to find info on this so I guessed the best would be to ask people that may live in the country that they operate to see if they have any opinions about it. I have to focus on Wells fargo, so it would be great if you could sum it up in a sentence or two about what you affiliate with them, and the others in my list. Wells Fargo - I heard that it's orientated towards the older generation? is that true? Chase Bank of America Citi Wells Fargo Capital one Bancorp Thanks for your input 
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Apr 22, 2017 07:02
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| # ? May 2, 2024 12:12 |
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My personal view is that Wells Fargo is an extremely untrustworthy company, even for a bank. I hope to never do business with them. In terms of their branding, they came out of the old west/California gold rush. A lot of their marketing evokes the frontier and the Pony Express (the system for getting mail to California in those days). It's distinct, especially compared to the other big banks which have more generic corporate images. I don't know whether that's specifically designed to appeal to older folks, but it wouldn't surprise me if it were true.
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Apr 22, 2017 09:59
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What country are you from?
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Apr 22, 2017 13:38
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Are Yelp reviews not the exact thing you are looking for? Or do you mean the actual images that the banks use: logos, letterhead, advertising, etc?
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Apr 22, 2017 17:18
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I *think* you're asking about public perception of the banks. That's hard to answer because anything you get here will be anecdotal, but I'll offer mine: Wells Fargo - Incredibly corrupt. They just had to lay off a few thousand folks who were creating fake accounts to meet their sales numbers. For me personally, difficult to deal with in the past, and they just don't seem to care. Chase - This is your definitive Manhattan bank. Professional, mostly caters to the wealthy, and gets easier to deal with the more money you have with them. Relatively inflexible, but always courteous at least. Bank of America - Incompetent. Again, based on personal experience, I'm surprised the people here are able to spell their own name, since they can't deposit a check correctly. Citi - Huge and discombobulated. Decent enough bank but the right hand never seems to know what the left hand is doing. I have very limited exposure to them, Citi doesn't do much where I live. Capital One - Easy to work with, especially for younger adults and those with more limited income. Capital One began their business as a "starter" credit card company - they targeted 18 year olds with low limit, high interest cards but were relatively flexible when dealing with customers. That environment seems to have persisted, to their credit. Bancorp - No experience, not even sure if they're a retail bank. FWIW, I've done business with all of the above except Citi and Bancorp. Today, I primarily bank with Chase and Capital One (from your list).
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Apr 22, 2017 18:04
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Shooting Blanks posted:I *think* you're asking about public perception of the banks. That's hard to answer because anything you get here will be anecdotal, but I'll offer mine: Ah this is perfect thank you very much, I am after what people think of banks or what image they are likely to have in peoples mind. Doesn't necessarily have to be from personal experience either. I'm from the UK.
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Apr 22, 2017 20:49
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I should add - I think all of the majors are corrupt to some extent after the mortgage crisis. At a certain point, though, you have to decide whether you're willing to accept that and use them anyway, or reject them in favor of a local bank/credit union.
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Apr 22, 2017 21:42
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I've dealt with the following: Wells Fargo: Holy poo poo corrupt beyond reason. I'm surprised the institution is still legally allowed to do business after that legally questionable and ethically awful things they've done. Or since it's the US, maybe I'm not... US Bank: I banked with them when I had no money and was in college. About 3 years into my relationship with them, I overdrew $0.03, and they found a way to turn that into something I owed them $210 for over the next 30 days. Assholes. Bank of America: Nonfunctional. Doing things like requesting the limit on your debit card to be removed to make a major purchase needed to be done 3 days in advance of the purchase, and even then, it only sometimes worked. The systems they have in place are stuck in a time before the proliferation of the Internet and it sucks. Because of my experiences with Wells Fargo and US Bank, I now bank exclusively at Credit Unions. Of the two credit unions I've done a lot of business with, the first one is fantastic as far as ethics and personal service go. Phone calls are answered in a timely manner and I can generally get answers and services I need really quickly. Their online services are OK, but not as robust as major banks that invest in them. I often recommend these folks to anyone with a branch in their area. I made a major move and ended up banking with Eagle CU. They have basically been a slightly worse version of FCCU in all regards, but are still way more pleasant to deal with than BoA. Ethically, they do some questionable poo poo, like allow 3rd parties to sell life insurance in a way that hides the true rates behind slightly complicated math, hoping to effectively scam people. I'd recommend them if no other CU is in the area. I actually still have my FCCU account and still use them as my main institution even though the closest physical branch is 2000 miles away. Canine Blues Arooo fucked around with this message at 22:58 on Apr 22, 2017 |
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Apr 22, 2017 22:50
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Wells Fargo is notorious in the commercial finance world for being super nice while signing up clients/borrowers. Then if there is any issues after they make you a loan, they pull out their knife and saw your throat open. That said, I have assisted people to obtain loans from them. Tryin' to make a living over here. 
Chinatown fucked around with this message at 00:19 on Apr 23, 2017 |
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Apr 23, 2017 00:17
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Shooting Blanks posted:I should add - I think all of the majors are corrupt to some extent after the mortgage crisis. At a certain point, though, you have to decide whether you're willing to accept that and use them anyway, or reject them in favor of a local bank/credit union. Fees, fees, and endless fees is what I've noticed in people's perceptions. Fees and terrible customer service.
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Apr 23, 2017 04:14
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the big banks have perfected loving people over. Smaller banks focus on service to capitalize on this.
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Apr 24, 2017 04:32
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my general impression is that all of the major banks are out to gently caress you over but wells fargo has a worse reputation because they were too stupid about how they went about doing so and some of their poo poo was aired publicly. personally i am a chase customer but only because of a series of mergers, and I dont even remember the name of the bank where my account originated, 3 or 4 brands ago.
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Apr 29, 2017 21:18
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Everyone hates all the banks so it's not super distinctive. Whichever one you pick out, there would be reasons to hate it worst. Wells Fargo is pretty new to the East Coast afaik. I don't know if they had affiliates or were under a different name or something before, but they only started having locations and ads show up in NYC and New England maybe 5–10 years ago.
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Apr 30, 2017 05:20
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i like nice words
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Chase is still a big bank and probably does the same poo poo they all do (with the exception of wells fargo), but goddamn if everytime I walk into a branch, they are the most helpful people ever. Probably a big reason why all of my bank related needs are done through them.
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Apr 30, 2017 05:50
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I ended up with a Chase account after a bunch of mergers and acquisitions. My personal experience with them has always been positive but since they're a large bank I assume they're up to no good elsewhere. In college I had a Bank of America account and the number of petty fees and general dysfunction was incredible. That was fifteen years ago and I don't have any reason to believe they've changed since.
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Apr 30, 2017 13:10
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Old post, but here goes my own experiences. Most of these are rather old. Wells Fargo: Incredibly pushy about opening multiple accounts, people at the branch are very unhelpful once the accounts are open. The moment you say you're not sure if your credit is good enough, they force you into a second chance account (which comes with pretty high fees). Turns out they didn't even run my credit or run me through ChexSystems. Chase: They treat you great if you maintain a decent amount of balance or products with them. Once you drop below a certain threshold, they become very unhelpful (call center, email, and branch). My mother filed bankruptcy several years ago, and one of her credit cards was with Chase - they keep trying to find various ways to re-age the debt and remove it from the bankruptcy. When my debit card got stolen, it took several calls to get them to shut down the card, and even then, they flat out refused to help me with the transactions. Good online banking. Capital One: I only have them for a credit card, but aside from the language barrier (seems their call centers are overseas), they're generally easy to deal with. Decent online banking. USAA: Generally very good, but I've wound up stranded about 100 miles from home due to someone trying to log into my online banking - was out of gas, tried to fill up at a gas station, debit card denied, credit card denied, ATM wouldn't give me any money, and I don't normally carry cash. A call to them revealed they had suspended all accounts, and it took about a week to get everything fixed. Had to get money wired to me (Western Union) to get home. I appreciate how cautious they are with security, but killing every card I had on me at the time was massive overkill. Pretty good online banking. Bancorp doesn't really have any customer facing accounts, at least here; a lot of companies contract with them to handle accounts. Simple used to, a lot of student financial aid accounts (HigherOne, or whatever they're named today) do as well. Their primary demographic seems to be students and the unbanked. I know Simple has moved people over to another bank this year (I think they went to BBVA Compass). BBVA Compass - this is who I have now - their online banking is one of the better ones (almost as good as USAA). Customer service seems to be mostly native Spanish speakers, going by their accents (which makes sense, they're based in Spain). I haven't had to really deal with them much; I opened the account online, and I've just been using it. I've had a couple of smaller banks as well, but drat if I can remember anything outside of Bank One now. My credit union accounts have been anywhere from horrific to decent. It seems like local CUs lag pretty far behind when it comes to anything related to online banking or debit cards (my last one, for example... debit card transactions would take up to 2 weeks to reflect in your available balance up until a couple of years ago - this affected online banking, ATM transactions, etc, basically any electronic transaction - and frequently caused overdrafts if I didn't keep a written copy of every.single.transaction for a few weeks). I've had one CU that had really great online banking, but where I live now, it's about an hour drive to actually get to a branch.
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May 14, 2017 09:19
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Anne Whateley posted:Wells Fargo is pretty new to the East Coast afaik. I don't know if they had affiliates or were under a different name or something before, but they only started having locations and ads show up in NYC and New England maybe 5–10 years ago. Wells Fargo acquired Wachovia's assets during the whirlwind of the 2008 collapse. That's when their East Coast operations really took off: 
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May 14, 2017 11:40
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| # ? May 2, 2024 12:12 |
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Yu-Gi-Ho! posted:Old post, but here goes my own experiences. Most of these are rather old. All 3 of these things are edging the line between lovely service and outright violations of the law/banking regulations. I hope you got your mony back on the fraudulent debit card transactions because if you reported them within 60 days of the first statemwnt following the transactions I believe your liabilty is limited to $50 by law (any decent institution has $0 fraud liability if reported promptly). Putting up roadblocks for someone trying to exercise thier Reg E rights is a violation. Trying to re-age an account included in a bankruptcy likely violates many different regulations. Putting someone in a lovely banking product when you know they qualify for something better or only offering them the lovely product when a better product is available probably falls under the unfair, deceptive, and abusive practices act. At this point everyone knows how lovely wells fargo is but I didn't expect that behavior out of Chase
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May 14, 2017 18:45
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