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BiggerBoat
Sep 26, 2007

Don't you tell me my business again.

Midjack posted:

Cards on the table: I laughed IRL when I read this one.

If I know gamblers, he probably hires someone now to repeatedly punch him while he plays because he thinks it's good luck

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Nine of Eight
Apr 28, 2011


LICK IT OFF, AND PUT IT BACK IN
Dinosaur Gum

Untrustable posted:

I want to make a post called, "Things that made me chuckle/lose faith in humanity":

- A junkie used our bathroom to shoot up but he must have not known what he was doing (drug goons tell me what his deal was) because there would be about a pencil's width line of blood extending from the toilet and up the opposite wall. This happened more than 10 times in 2 months.


I'm gonna guess someone tried to inject into an artery here.

mariooncrack
Dec 27, 2008

Untrustable posted:

I want to make a post called, "Things that made me chuckle/lose faith in humanity":

- Got pissed on twice that I can recall.


Is there a chance you've been pissed on more than twice?

Goatse James Bond
Mar 28, 2010

If you see me posting please remind me that I have Charlie Work in the reports forum to do instead

Untrustable posted:


- One of the tribal elders declared the casino haunted and I got an influx of stupid loving calls about cold spots and people getting their hair pulled by unseen presences.

well, did you ever get the ghost infestation handled?

spog
Aug 7, 2004

It's your own bloody fault.

GreyjoyBastard posted:

well, did you ever get the ghost infestation handled?

Turns out it was just Old Man Withers in a mask with a projector.

He would have gotten away with it too, if it weren't for those meddling kids.

Untrustable
Mar 17, 2009





Is there a chance you've been pissed on more than twice?

Let's see...pissed on by a drunk guy I was trying to corral back into the casino so he wouldn't drive. Pissed on by guy I caught pissing in the janitor's closet. Stepped in a puddle of piss because long story boring I thought a lady collapsed in the parking lot but when I ran over there she had just squatted next to her open car door and was peeing. I won't count that one.

well, did you ever get the ghost infestation handled?

No. It just kinda became casino lore. I actually had to discipline two of my night time employees for messing with another supervisor. There was a supervisor that worked on my nights off. There were railroad tracks behind the casino. My two employees, using photoshopped pictures and wiki articles, convinced her that the casino was haunted by the ghosts of Chinese railroad workers. She bought into it completely. She started telling officers to pair up for perimeter checks. She started claiming she saw strange lights and heard people speaking in Chinese and hammering down railroad tracks behind the casino (she was a bit off already). Fun fact: that bit of railroad was actually built in the 1970s.

Eventually I had to pull the officers in and tell them to cut it out because it was genuinely distressing the lady. She ended up getting fired a couple months later but the Chinese ghost thing remained. I'd get questions about it from new hires and I'd have to explain the whole situation. One morning my employee and myself were sitting in the closed casino (only people there) and our radios crackle on. Someone starts doing their worst "Chinese" like "ching ching wing bong huawei". It was the morning supervisor coming in early because he couldn't sleep.

Cockmaster
Feb 24, 2002

Imaduck posted:

I've also seen competitive racing games and pinball games in Vegas, in addition to the normal offerings. And I've seen more and more of these machines popping up, even though they seem under-utilized. I think casinos are learning they need to move in this direction to cater to younger audiences, even if they haven't figured out the perfect formula yet.

Is there any practical way to find out which casinos have these games? The casinos don't seem to be promoting them online.

Imaduck
Apr 16, 2007

the magnetorotational instability turns me on
Not that I know of. I see them more often at the Caesar's properties. Planet Hollywood had the racing games.

counterfeitsaint
Feb 26, 2010

I'm a girl, and you're
gnomes, and it's like
what? Yikes.
I know this wasn't exactly your department, but how serious are smaller casinos about card counting? I went with a small group of friends to Wendover recently (Northern Nevada) and was pretty surprised to see one of them blatantly counting cards with no reprisal. I later learned that he tried to be subtle at first but when it became apparent no one gave a gently caress he dropped the pretense. He wasn't making crazy money doing it, but just at the end of certain decks his $5 bet would sometimes become like a $30-50 bet. I guess between all the comps and card counting he'd average a small profit on his trips there.

The Macaroni
Dec 20, 2002
...it does nothing.

Untrustable posted:

- A woman crying in a back corner because she spent all her money for her bills and Christmas gifts
Ah, I see you've met my mother-in-law. How did your casino handle reported gambling addicts on the ban list? I'm assuming your state had a semi-voluntary ban list for folks with problems.

twodot
Aug 7, 2005

You are objectively correct that this person is dumb and has said dumb things

counterfeitsaint posted:

I know this wasn't exactly your department, but how serious are smaller casinos about card counting? I went with a small group of friends to Wendover recently (Northern Nevada) and was pretty surprised to see one of them blatantly counting cards with no reprisal. I later learned that he tried to be subtle at first but when it became apparent no one gave a gently caress he dropped the pretense. He wasn't making crazy money doing it, but just at the end of certain decks his $5 bet would sometimes become like a $30-50 bet. I guess between all the comps and card counting he'd average a small profit on his trips there.
I wouldn't be surprised by any of 1) Your friend is badly counting cards 2) The game is so tilted that counting cards doesn't matter (casinos run single deck with 6:5 blackjack, et cetera for a reason) 3) Your friend is loving up some basic strategy 4) The casino can't be bothered to deal with players siphoning off 1% of a $50 bet (the one counter I know that got kicked out of a local casino was betting $500 a hand).

Untrustable
Mar 17, 2009





The Macaroni posted:

Ah, I see you've met my mother-in-law. How did your casino handle reported gambling addicts on the ban list? I'm assuming your state had a semi-voluntary ban list for folks with problems.

The state didn't have a ban list. Every casino maintained their own. They were never called "the ban list". They'd have a stupid name. Ours was called The Chimera. No one could ever tell me why.

Bans happened in a lot of ways:

- 24-48 hours for general rule breaking/dickishness. That one was full-on our discretion. I once saw a floor manager kick someone out for "using a tone with him".

- people could ban themselves, the only option was permanent though. You could appeal a permanent ban after 6 months if you could prove to the gaming commission you weren't a "dangerous" gambler anymore. About 6 months before I left they changed self bans. With the change you could ban yourself for 6 months, one year, or permanently. In the new rules a permanent ban could never be appealed.

- We could permanently ban guests who had a repeated series of offenses. Like prostitutes, drug dealers, creepers at the card tables (became a big problem. Don't hit on the fuckin card dealers. Don't ask them on dates. Don't follow them to their car unless you want security to physically move you away from the dealer).

There was no guideline for reporting gambling addicts. We had pamphlets. It would go like this:

Guest: I have a gambling problem.
Me: Ok would you like to self-ban?
Guest: No.
Me: Ok here's a pamphlet. Carry on.

Imaduck
Apr 16, 2007

the magnetorotational instability turns me on
How did you actually ID the folks on the ban list? Did the floor just happen to know most of the faces, or did you guys use some sort of technology to automatically pick them up?

Untrustable
Mar 17, 2009





Imaduck posted:

How did you actually ID the folks on the ban list? Did the floor just happen to know most of the faces, or did you guys use some sort of technology to automatically pick them up?

The old fashioned way. The first thing I did when I came on shift was get coffee and browse the ban list. When officers came on shift they took turns browsing the ban list. It was about 300 people but if you see the same faces at the beginning of every shift it's pretty easy to pick them out on the gaming floor. If someone suspected a banned patron they'd go cross check the ban list. We got pretty good at it. I still remember a lot of faces and names and it's been almost 2 years since I left.

the holy poopacy
May 16, 2009

hey! check this out
Fun Shoe
What's the biggest payout you ever witnessed on the floor, and how long did it take before they wound up back in the casino complaining about being broke?

Untrustable
Mar 17, 2009





Straight White Shark posted:

What's the biggest payout you ever witnessed on the floor, and how long did it take before they wound up back in the casino complaining about being broke?

Like over $50,000 and I never saw him again. It was funny because he got his payout (which he requested in 20s) and then kinda held it under his shirt where it was super obvious he had a giant brick of cash. He had security escort him out to his car.

BiggerBoat
Sep 26, 2007

Don't you tell me my business again.
What's the most elaborate/insane cheat you ever saw someone try to run? How common is it to catch people trying to cheat?

Untrustable
Mar 17, 2009





BiggerBoat posted:

What's the most elaborate/insane cheat you ever saw someone try to run? How common is it to catch people trying to cheat?

Other than people chip swapping (betting low on tables, seeing you have a good hand, having your friend yell at another table to catch the dealer off guard, sliding a hundred dollar chip under your 25 dollar chip) I did catch people trying to cheat the player tracking system. Those little club cards that the casino could put free play on. The worst was this lady we caught with like 50 players club cards. She had been taking them from family members and such. She knew the password for every card. We ran back activity on the cards and she had been using the 5 dollar a month free play on every card for about 19 months. That's a pretty good amount of free play.

Catching people outright cheating is...uncommon. I probably caught more people stealing from the free drink stations than cheating cards or machines.

Untrustable
Mar 17, 2009





Also thank you to the people who are way more knowledgeable about table games than I am offering your table knowledge. My casino only had a few tables and didn't install them until I was well into my time there.

Atlas Hugged
Mar 12, 2007


Put your arms around me,
fiddly digits, itchy britches
I love you all
How do you steal free drinks?

bloom
Feb 25, 2017

by sebmojo

Untrustable posted:

The old fashioned way. The first thing I did when I came on shift was get coffee and browse the ban list. When officers came on shift they took turns browsing the ban list. It was about 300 people but if you see the same faces at the beginning of every shift it's pretty easy to pick them out on the gaming floor. If someone suspected a banned patron they'd go cross check the ban list. We got pretty good at it. I still remember a lot of faces and names and it's been almost 2 years since I left.

How common was it for banned(for whatever reason) people to try and sneak back in?

Untrustable
Mar 17, 2009





How do you steal free drinks?

You don't. You steal things like boxes of cups, straws, the bags of soda syrup. The cabinet under the drink station never had a lock installed on it so people would just open it and take poo poo. One regular customer would always start his night with hot cocoa and if the machine was empty he'd just open the cabinet and restock the cocoa and then the whole drink station. He never took anything so we just let him be.

How common was it for banned(for whatever reason) people to try and sneak back in?

Super common. People would ban themselves and I would see them the next day. Also the gaming commission was supposed to send a certified letter informing people if they were banned after an investigation. If they didn't get the letter (or told us they didn't), they'd wander in and want to argue endlessly about their right to be in the casino. If they tried more than twice we as security would stop approaching them and instead call tribal police to issue them a citation for trespassing.

Ok story time. There was a drug dealer we finally got around to permanently banning. He kept coming back. We kept kicking him out. We called Tribal P.D., he'd leave. One night he comes in wearing a long blonde wig (he was bald), sunglasses, and a beanie. An officer informs me over the radio and I happened to be standing on the front steps of the casino, bullshitting with an officer from Tribal PD (we'll just call him John). I tell him what's up so he radios his partner who is on the other side of the casino. The partner approaches and Wigman shoves him and bolts. My officer screams in my ear that we have a foot chase. So John and I take off running around the other side of the casino to head Wigman off. We hop over a fence and John's fuckin backup ankle gun goes flying into the parking lot. I get to the other side of the casino and a security officer is standing in front of Wigman's car and Wigman is revving the engine, screaming at security to get out of the way. John has grabbed his gun out of the parking lot and caught up with me. He sprints around the side of Wigman's car and sticks his gun right in his fuckin face and says, "Stop or I'm gonna throw some hot poo poo your way.". I'm just slack-jawed at this point because on one hand one of my officers is in front of Wigman's car but on the other hand how you gonna draw down on a simple trespasser? We all look into the car and see his cupholder is full of baggies filled with a familiar substance. He yanks Wigman out of the car and the police start their search. Wigman starts flipping out, fighting with the cops (as best as you can fight while cuffed) and gets slammed pretty good into the pavement. They sit him back up and I snap a new picture for the ban book: Wigman, beanie half off, wig askew, one side of his face red from meeting pavement, sunglasses lost to the sands of time. It was a good replacement for the previous pic we had where we was flipping us off. We blew up the picture and hung it in the security office. They found hella meth on him and in his car during the search. As far as I know he's probably still in prison.

Cockmaster
Feb 24, 2002

Untrustable posted:

Other than people chip swapping (betting low on tables, seeing you have a good hand, having your friend yell at another table to catch the dealer off guard, sliding a hundred dollar chip under your 25 dollar chip) I did catch people trying to cheat the player tracking system. Those little club cards that the casino could put free play on. The worst was this lady we caught with like 50 players club cards. She had been taking them from family members and such. She knew the password for every card. We ran back activity on the cards and she had been using the 5 dollar a month free play on every card for about 19 months. That's a pretty good amount of free play.

Catching people outright cheating is...uncommon. I probably caught more people stealing from the free drink stations than cheating cards or machines.

Some of the earliest experiments in wearable computers involved counting cards in blackjack and performing physics simulations on roulette balls. I don't suppose you've ever caught someone with something like that?

Untrustable
Mar 17, 2009





Cockmaster posted:

Some of the earliest experiments in wearable computers involved counting cards in blackjack and performing physics simulations on roulette balls. I don't suppose you've ever caught someone with something like that?

Nope. Sophisticated cheating seems to be a problem experienced at bigger casinos like in Vegas.

Hyrax Attack!
Jan 13, 2009

We demand to be taken seriously

This is a fascinating thread. Tribal disenrollment has been in the news in Washington, thanks for explaining the power structures and motivation behind that.

-Did you ever get any whales? What was the largest bet the pit bosses ever allowed?

-How much would an entertainer get? Like if Tim Allen or another big name did a 2 hour show.

-Did the casino set up buses to bring in players without transportation? Those are big in the Seattle area.

-Were there rules about how people could get paid out? Like the guy who won $50k wanting $20s, could they have said, no, $100s only or take a check?

Untrustable
Mar 17, 2009





Hyrax Attack! posted:

This is a fascinating thread. Tribal disenrollment has been in the news in Washington, thanks for explaining the power structures and motivation behind that.

-Did you ever get any whales? What was the largest bet the pit bosses ever allowed?

Slot machine whales. Worst people. Let me preface this: I loved paying out jackpots. I mean I didn't personally do it as security but I was required to escort money from the cage to the patron and watch the manager count it out. I just loved how excited people got. Just that unrestrained joy of finally fuckin winning. I hated going up to someone and verifying their payout and their face was just blank. I'd try to lighten up the mood like, "Hey! You're having some pretty good luck! Keep it rollin!" Only to have them reply with, "This is my fifth jackpot and i'm still $4,000 down."

The most leeway for bets on the tables was the Asian guys. I don't know their names. They owned a sushi place. They'd come in and slap down $20,000 just to start the night and play $500 a hand of blackjack.


-How much would an entertainer get? Like if Tim Allen or another big name did a 2 hour show.

We paid George Strait like $25,000 bucks and he did like 45 minutes of concert. Everyone was pissed. After that we hired local talent and paid them between $1,500 and $5,000 depending on their set length and name recognition. One time the floor manager and myself almost got into a fistfight with a red dirt country band because our marketing department forgot to cut a check. Usually checks for preformers were left in a little lock box in the manager's office by the marketing manager. We went to check and there wasn't one. It was almost midnight and we had to call the marketing manager and have her talk to the band to settle them.

We also had a list of what every performer charged for an appearance. It got outright ridiculous for some of them. It was on some website. I'll try and find it.

-Did the casino set up buses to bring in players without transportation? Those are big in the Seattle area.

Three times a week buses were provided for tribal elders to come gamble.

-Were there rules about how people could get paid out? Like the guy who won $50k wanting $20s, could they have said, no, $100s only or take a check?

Well after a certain amount we were required to cut a check. Despite what a lot of people think there's not some massive vault in the casino with millions in cash in it. Bank drops are done on a regular (but not predictable) basis with heavily armed escorts. Usually Brinks dudes, armored truck and all. Some dumbfuck tribal member almost got gunned down because he got mad drunk and tried to get in front of the Brinks guys and started screaming at them for taking "his" money.

But to directly answer your question. If someone did something dumb like ask for fives on a 25,000 dollar jackpot I'd pull them to the side and politely explain that they'd need to pick a bigger bill or receive a check.

Untrustable fucked around with this message at 07:29 on Jul 10, 2018

Dr Jankenstein
Aug 6, 2009

Hold the newsreader's nose squarely, waiter, or friendly milk will countermand my trousers.

Untrustable posted:

How do you steal free drinks?

You don't. You steal things like boxes of cups, straws, the bags of soda syrup. The cabinet under the drink station never had a lock installed on it so people would just open it and take poo poo. One regular customer would always start his night with hot cocoa and if the machine was empty he'd just open the cabinet and restock the cocoa and then the whole drink station. He never took anything so we just let him be.


That guy needs to look up the meaning of "indentured servitude." he's paying y'all money to work for you.

Either that, or he's waaaay too decent of a human being to be hanging out in casinos all the time.

Untrustable
Mar 17, 2009





He was too nice to be in the casino. He knew full well he could grab any of us to come restock the drink station. Every employee could do it. It wasn't restricted to one department or anything. I miss that guy.

CannonFodder
Jan 26, 2001

Passion’s Wrench

Untrustable posted:

He was too nice to be in the casino. He knew full well he could grab any of us to come restock the drink station. Every employee could do it. It wasn't restricted to one department or anything. I miss that guy.

I think that would earned a comped burger. He probably worked food service / at a convenience store and knew how those stations are set up.

Hyrax Attack!
Jan 13, 2009

We demand to be taken seriously

Thanks for answering my questions! This is interesting stuff.

Did you ever see increased popularity of any games after some movies came out? Like more poker players after Casino Royale?

Was being an experienced dealer a decent career? Did the casino try to only hire reservation members, or could anyone get an entry level gig?

How obnoxious would a whale have to get before getting the boot?

Did the casino have a good relationship with local cops?

Untrustable
Mar 17, 2009





Hyrax Attack! posted:

Thanks for answering my questions! This is interesting stuff.

Did you ever see increased popularity of any games after some movies came out? Like more poker players after Casino Royale?

Not that I ever noticed.

Was being an experienced dealer a decent career? Did the casino try to only hire reservation members, or could anyone get an entry level gig?

Dealers can make good tips if they have the charisma to run a table right. Tribal casinos have "tribal preference" which means that if you and a tribal member apply for the same job with the same qualifications the tribal member will always get preference. Then again, without getting into a discussion about percap and such, it's fairly easy to get an entry level job and it usually pays better and has better benefits than something like a Walmart.


How obnoxious would a whale have to get before getting the boot?

My threshold was pretty low. Play and win and spend more money that's fine. Start getting lovely and it's easier to kick them out for 24-48 hours. They'd always come back. You know how many times I heard, "I'll never come back here!" Only to see them in the casino the next day? Thousands at least. It's an addiction. You can't just quit cold turkey.

Did the casino have a good relationship with local cops?

We had tribal police and they were good, chill people except for the little person cop. She was awful. Every other tribal cop worked super well with us and I still stay in contact with a couple of them. Hell one of them quit the tribe recently and started working as a deputy in my county and it's really awesome to have him around.

There wasn't a lot for the cops to do because their jurisdiction was a wasteland containing 2 casinos and a gas station. We'd occasionally hang out in the parking lot after the casino closed and watch deer through their FLIR thermal imaging camera.

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BiggerBoat
Sep 26, 2007

Don't you tell me my business again.

Hyrax Attack! posted:


Did you ever see increased popularity of any games after some movies came out? Like more poker players after Casino Royale?



Not directed at me but Texas Hold Em' popularity seemed to skyrocket after Rounders came out

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