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Problem description: New build, Win 10 64 bit, latest gen hw, Asrock Z370m-itx/ac mobo. Upon plugging in a Novation Impulse 25 midi keyboard into the USB ports, it "killed" two of them (so far.) - The ports work fine in BIOS, and can boot a USB thumb drive just fine. But in Windows 10, one specific pair of USB 3 ports just won't recognize a dang thing. Attempted fixes: All the results on google about deleting USB controllers / hub controllers, looking for updated drivers, rebooting a million times, disabling the selectivesleep thing for power management, digging in bios options and toggling legacy support settings / restoring defaults Recent changes: Problem came up after leaving Impulse 25 plugged into the ports, and they've been dead since. This is a newly built PC, installed fresh os. -- Operating system: Windows 10 64 bit System specs: Intel I7-8700, Asrock Z370m-itx/ac, 32gb DDR4-3200, GTX 1080ti Location: USA I have Googled and read the FAQ: Yes
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Jun 11, 2018 02:18
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I'd offer the possibility that the ports are just fried other than the fact the BIOS can use them fine to access USB sticks and boot off of them 100% fine, EZPZ. Any thoughts on how to force win10 pro to see them? It's these two ports specifically, this pair:  Still no clue here..
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Jun 18, 2018 20:59
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I'd make sure you're on the latest motherboard BIOS: https://www.asrock.com/MB/Intel/Z370M-ITXac/index.asp#BIOS
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Jun 23, 2018 21:43
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Yeah I've been on 2.10 which was the latest for a good long while, and looks like they just released a new 3.10 version a couple weeks ago, which I just updated to for the hell of it, and still no beans. As soon as windows boots up, the ports just shut down entirely. There's not a "Thing" where having the front panel USBs hooked up to the header on the mainboard disables a pair on the back, is there?
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Jul 21, 2018 02:30
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Sniep posted:There's not a "Thing" where having the front panel USBs hooked up to the header on the mainboard disables a pair on the back, is there? Not that I've heard about. That'd be pretty annoying. I might try exchanging the motherboard if possible.
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Jul 21, 2018 21:56
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