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I've already contacted steam support and all three games mentioned here and they were unable to help. I know this is a longshot, but maybe someone will have an idea of what else I can try or check. I will be thrilled if someone can point me towards the location of a log that could help narrow down the problem because so far I've just been trying the usual things and hoping it will work more or less at random. Problem description: The issue started sometime in the last couple of months, Steam has started to refuse to start/launch some new games I purchased, seemingly at random. At first I thought it was the specific game I was trying, but earlier this month I saw the same issue on two games that I bought at the same time (Horizon Zero Dawn and I Was a Teenage Exocolonist). I've now seen it on over half-a-dozen games so it seems unlikely to be game specific. It may be something all the games have in common though? Going Medieval, a game I have 100 hours play time in and have kept installed since first playing it, also shows the same symptom. I haven't played it in a few months so I'm not sure which update introduced the problem, but there have been several updates to Going Medieval since I last played it, so it's possible an update introduced it. The issue is this: when I click the play button after installing a game, it silently crashes without ever opening the game. There is no popup or other feedback as to why the game is not being launched. Sometimes a "Synchronizing Steam Cloud..." window will popup for a second or two and then close. I've already Verified integrity of local game files. It didn't identify any issues and it's never helped before on any of the other games I've seen this happen. I've also tried uninstalling and reinstalling which also did not help. I tried running Horizon Zero Dawn from the windows command terminal and that also failed to either start or generate an error log. Just to prove my approach is correct, I started another game (Against the Storm) from the console with the same command and it ran correctly.  .Similarly, launching the .exes directly either with or without admin permissions also silently fails. If anyone can point me towards an error log or some other way to find out why they're failing; even that would be a big help. Below are what seems to be the relevant parts of Steam's content_log file when trying to launch I Was A Teenage Exocolonist which is one of the games that seems to be impacted. [2022-12-06 10:29:42] Game 1148760 adding PID 6796 as a tracked process "C:\Steam\steamapps\common\Exocolonist\Exocolonist.exe" [2022-12-06 10:29:42] AppID 1148760 state changed : Fully Installed,App Running, [2022-12-06 10:29:42] Game 1148760 adding PID 7540 as a tracked process ""C:\Steam\steamapps\common\Exocolonist\UnityCrashHandler64.exe" --attach 6796 2622360784896" [2022-12-06 10:29:43] Game 1148760 adding PID 9976 as a tracked process [2022-12-06 10:29:45] Game 1148760 no longer tracking PID 9976, exit code 0 [2022-12-06 10:29:45] Game 1148760 no longer tracking PID 7540, exit code 0 [2022-12-06 10:29:45] Game 1148760 no longer tracking PID 6796, exit code -1073741819 [2022-12-06 10:29:45] AppID 1148760 state changed : Fully Installed, exit code -1073741819 converted to hex is C0000005. I haven't found the windows error code list, but several other sites seem to think C0000005 indicates an "unhandled access violation." That's maybe too much detail? The simple version is that a number of different programs all seem to be failing to start the same way, uninstalling and re-installing does not fix it, but other programs (including chrome thankfully) run without issue. Attempted fixes: I uninstalled I Was a Teenage Exocolonist via Steam (where I first noticed the problem); got the Epic Launcher, bought and installed it through Epic; and the game still does not launch. I have updated my video drivers but am still seeing the same issue. Ran https://www.memtest.org/ overnight (night of 12/29-12/30) and it passed 6 times. Ran https://www.hdsentinel.com/download.php and it detected no issues. I tried disabling all the built-in Windows antivirus and firewall etc. services; doing so had no impact I could see; so I've re-enabled them back to the defaults that make Windows happy. Recent changes: None  I rotate which games are installed once or twice a week on average but no new major software or hardware changes. No VPN etc. Same IP provider for the past 2 years. Windows auto-update is on and keeps the OS current. I suppose it's not impossible some OS update is related to the issue. -- Operating system: I am on windows 10 Home (version 22H2 OS Build 19045.2251). System specs: Steam, Epic, and all games are installed on the C drive along with the OS. I have a vive CV1 VR headset attached to my PC at all times (it's more convenient to keep it setup). I am using a homebuilt PC using a mix of new parts in 2019 and parts from the previous machine: LLSix posted:PCPartPicker Part List The system summary is: OS Name Microsoft Windows 10 Home Version 10.0.19045 Build 19045 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name DESKTOP-G028VL4 System Manufacturer Micro-Star International Co., Ltd. System Model MS-7B85 System Type x64-based PC System SKU To be filled by O.E.M. Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s) BIOS Version/Date American Megatrends Inc. 1.A0, 9/24/2019 SMBIOS Version 2.8 Embedded Controller Version 255.255 BIOS Mode UEFI BaseBoard Manufacturer Micro-Star International Co., Ltd. BaseBoard Product B450 GAMING PRO CARBON AC (MS-7B85) BaseBoard Version 1.0 Platform Role Desktop Secure Boot State Off PCR7 Configuration Binding Not Possible Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "10.0.19041.2251" User Name DESKTOP-G028VL4\Michael Time Zone Central Standard Time Installed Physical Memory (RAM) 32.0 GB Total Physical Memory 32.0 GB Available Physical Memory 25.3 GB Total Virtual Memory 36.7 GB Available Virtual Memory 27.3 GB Page File Space 4.75 GB Page File C:\pagefile.sys Kernel DMA Protection Off Virtualization-based security Not enabled Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware No Hyper-V - Data Execution Protection Yes Location: USA I have Googled and read the FAQ: Yes
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Dec 30, 2022 15:25
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You could try running DDU https://www.wagnardsoft.com/forums/viewtopic.php?t=4224 and then installing the latest GPU drivers. If that doesn't help you might have to try completely reinstalling steam to another directory. LLSix posted:If anyone can point me towards an error log or some other way to find out why they're failing; even that would be a big help. You could check event viewer and see if anything is showing up in the application or system logs when you try to launch a game.
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Dec 30, 2022 23:08
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Zogo posted:You could try running DDU https://www.wagnardsoft.com/forums/viewtopic.php?t=4224 and then installing the latest GPU drivers. Thanks for the suggestions. It looks like there may be a problem with a mono-2.0-bdwgc.dll. I tried deleting it. When I ask Steam to verify local files it notices it's missing and will reinstall it, but that doesn't seem to fix the issue. Anyone know what that dll is used for? Here's the Event Viewer Log Fault bucket 1667508426354745288, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: Going Medieval.exe P2: 2021.3.15.59526 P3: 637d973d P4: mono-2.0-bdwgc.dll P5: 0.0.0.0 P6: 6364b91b P7: c0000005 P8: 00000000004b2657 P9: P10: And here's the "windows error report" .wer file Version=1 EventType=APPCRASH EventTime=133170015341020004 ReportType=2 Consent=1 UploadTime=133170015342451305 ReportStatus=268435456 ReportIdentifier=941ac1fa-980e-4cd3-94f9-eb40b003b1a7 IntegratorReportIdentifier=3d0f7463-0c73-495d-b6ab-e05ec08569df Wow64Host=34404 NsAppName=Going Medieval.exe AppSessionGuid=00002d28-0001-008f-ef96-ec626c1dd901 TargetAppId=W:00067c483b75357a3c2c7cccf86ee6e55a4f00000904!0000a6111ac8b29b3dbf6a70067b7e42268a8cd50c4b!Going Medieval.exe TargetAppVer=2022//11//23:03:45:01!0!Going Medieval.exe BootId=4294967295 TargetAsId=554 IsFatal=1 EtwNonCollectReason=4 Response.BucketId=35956500a27d386f27242e1434d85fc8 Response.BucketTable=4 Response.LegacyBucketId=1667508426354745288 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=Going Medieval.exe Sig[1].Name=Application Version Sig[1].Value=2021.3.15.59526 Sig[2].Name=Application Timestamp Sig[2].Value=637d973d Sig[3].Name=Fault Module Name Sig[3].Value=mono-2.0-bdwgc.dll Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=6364b91b Sig[6].Name=Exception Code Sig[6].Value=c0000005 Sig[7].Name=Exception Offset Sig[7].Value=00000000004b2657 DynamicSig[1].Name=OS Version DynamicSig[1].Value=10.0.19045.2.0.0.768.101 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=1033 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=6747 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=67471c0c756be76944a6f52da7adeade DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=106b DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=106b1992aca6cf0e7af7a8d5df9a7521 UI[2]=C:\Steam\steamapps\common\Going Medieval\Going Medieval.exe LoadedModule[0]=C:\Steam\steamapps\common\Going Medieval\Going Medieval.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[4]=C:\Steam\steamapps\common\Going Medieval\UnityPlayer.dll LoadedModule[5]=C:\WINDOWS\System32\USER32.dll LoadedModule[6]=C:\WINDOWS\System32\win32u.dll LoadedModule[7]=C:\WINDOWS\System32\GDI32.dll LoadedModule[8]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[9]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[10]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[11]=C:\WINDOWS\System32\ole32.dll LoadedModule[12]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[13]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[14]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[15]=C:\WINDOWS\System32\combase.dll LoadedModule[16]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[17]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[18]=C:\WINDOWS\System32\cfgmgr32.dll LoadedModule[19]=C:\WINDOWS\System32\bcrypt.dll LoadedModule[20]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[21]=C:\WINDOWS\System32\sechost.dll LoadedModule[22]=C:\WINDOWS\System32\SHELL32.dll LoadedModule[23]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[24]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[25]=C:\WINDOWS\SYSTEM32\OPENGL32.dll LoadedModule[26]=C:\WINDOWS\System32\IMM32.dll LoadedModule[27]=C:\WINDOWS\SYSTEM32\GLU32.dll LoadedModule[28]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[29]=C:\WINDOWS\SYSTEM32\WINHTTP.dll LoadedModule[30]=C:\WINDOWS\SYSTEM32\HID.DLL LoadedModule[31]=C:\WINDOWS\System32\WS2_32.dll LoadedModule[32]=C:\WINDOWS\SYSTEM32\dwmapi.dll LoadedModule[33]=C:\Steam\gameoverlayrenderer64.dll LoadedModule[34]=C:\WINDOWS\System32\PSAPI.DLL LoadedModule[35]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[36]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[37]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[38]=C:\WINDOWS\System32\shcore.dll LoadedModule[39]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[40]=C:\WINDOWS\SYSTEM32\Wldp.dll LoadedModule[41]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[42]=C:\Steam\steamapps\common\Going Medieval\MonoBleedingEdge\EmbedRuntime\mono-2.0-bdwgc.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19045 OsInfo[3].Key=ubr OsInfo[3].Value=2364 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1033 OsInfo[7].Key=geoid OsInfo[7].Value=244 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221947240 OsInfo[15].Key=osinsty OsInfo[15].Value=3 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=32718 OsInfo[19].Key=svolsz OsInfo[19].Value=952 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.2364.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=1168F1E4-7DF7-409F-A5BE-F702FDD26192.1 OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Going Medieval.exe AppPath=C:\Steam\steamapps\common\Going Medieval\Going Medieval.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=04972461A8AB74D1B451D04DF15FD7F3 MetadataHash=1188522439
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Jan 1, 2023 00:27
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I'd run https://www.hdsentinel.com/download.php and see if any errors show up on your drive. If not, I'd try installing the game/program to another directory if possible.
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Jan 2, 2023 00:51
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