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Problem: Mouse keeps intermittently freezing, and must be unplugged/rugged back in to come to life. The mouse works perfect on donor systems so it's definitely something with my system. It typically freezes immediately loading onto the desktop, and then just keeps freezing over and over again in games like Darktide. On desktop I'd say it freezes on average every 20 minutes. In game (ex: Darktide) it happens every 5 to 10 minutes on average. Recent Changes: Nothing previously changed in my system when this started occurring. System Specs:
I have Googled and read the FAQ: Yes Attempted Fixes:
I'm going mad. What else can I check? Note: I haven't touched the registry as of yet. Not sure where to probe there tbh
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Nov 13, 2023 18:01
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| # ? Apr 29, 2024 02:22 |
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The simplest thing would be to try one of those USB to PS/2 adapters but you may not have one of those. e.g. https://www.cablestogo.com/audio-video/adapters-and-couplers/usb-to-ps-2-adapter/p/cg-35700 I suppose it could be some strange conflict with another peripheral on the computer. You could disconnect any other devices temporarily. You could also check if this same issue happens in safe mode (or on a Linux USB install or something). That'd determine if it was an OS or hardware issue.
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Nov 13, 2023 23:36
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Questions: 1. Do the RGB lights stay on? 2. Do they flicker AT ALL, even when it's working fine? No chance of loose or spotty cable right? 3. When you use a different mouse, does the disconnect happen, on average, the same timeframe as with the steelseries? <==THIS IS IMPORTANT. 4. Do you have any usb poo poo plugged into ports on your monitor? Regardless, here's what I would do: Keep device manager open. Expand all the plusses and turn on "Show hidden devices". Take screenshots of what's there. Keep the screenshots open so you can see them. Using the steel series mouse, wait for it to happen again. Next time it happens, alt tab to the screenshots and compare device manager listings one by one, see what's missing, if anything. If there's something missing, do Alt-A in Device Manager (opens the action menu) and select Scan for Hardware Changes. Try your mouse. If it doesn't work, try another mouse immediately without unplugging the steelseries. Try a different color USB port. Try Scan for Hardware Changes with the other mouse. Unplug literally everything except the power and plug in the monitor, keyboard, and mouse again. Try a USB to USB-C adapter. down1nit fucked around with this message at 05:50 on Nov 14, 2023 |
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Nov 14, 2023 05:48
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down1nit posted:Questions: Questions: 1. Do the RGB lights stay on? Yup, no issues with lighting on any device 2. Do they flicker AT ALL, even when it's working fine? No chance of loose or spotty cable right? Never had any sorr of flickering, lights are a constant single color. 3. When you use a different mouse, does the disconnect happen, on average, the same timeframe as with the steelseries? <==THIS IS IMPORTANT. Yup, happens at the same rate no matter which donor mouse is attached 4. Do you have any usb poo poo plugged into ports on your monitor?[/b] I do not I've tried it witg two mice plugged in simultaneously, the pointer continues to freeze in place. I've resorted to plugging the mice into a 4 port USB 3.0 hub just to make bringing it back to life easier
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Nov 18, 2023 01:12
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OK well do those steps when you feel like troubleshooting. Please do let me know if you need hand holding, I have a tech support line.
Owner/Lead Tech of Sagebrush Repair in Pinole, CA.
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Nov 18, 2023 06:37
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