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Problem description: The system is pretty new, and had been operating fine for a couple months. Then, seeming randomly, it stopped booting. It would start the boot process, the bios screen would flash up, then it would power down. I was able to reset the PC (i.e, reinstall the OS) using the windows startup menu. It then worked fine for exactly one night. During that time, I was able update the OS, all drivers, download and play game software, etc. The next day, it again failed boot (just shut off). It is even worse this time--things that worked before do not work now. I'm still able to enter the Windows boot menu, but: - when trying to boot in safe mode, it blue screens with CRITICAL_PROCESS_DIED - when I try to "Reset this PC" (using any option), it fails immediately and goes back to the windows boot menu - Now the boot doesn't fail, it just blue screens every boot (with CRITICAL_PROCESS_DIED) Is this just a "reinstall windows and hope for the best" situation? Most searches seem to suggest this is most likely a software issue caused by an update of some sort. Attempted fixes: In addition to what I described above: - I ran the system file checker from the command line in the windows startup - I re-seated the RAM - I ran the windows memory diagnostics, it was fine - Went back to the oldest system restore point - I removed the only USB device other than keyboard and mouse (speakers) - chkdsk finds errors in the "uppercase file" but I cannot fix them because the disk is write-protected? Recent changes: None. -- Operating system: Windows 11 Home 64 Bit System specs: CyberPowerPC Gamer Master Gaming Desktop, AMD Ryzen 5 5500, 16GB, AMD Radeon RX 6700 10GB, 1TB SSD. I think this machine - https://www.walmart.com/ip/CyberPow...0WST/1593349367. Seems like it has a MSI motherboard of some sort. It is stock, I haven't added/changed anything. Location: US I have Googled and read the FAQ: Yes gvibes fucked around with this message at 22:08 on Feb 4, 2024 |
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Feb 4, 2024 22:01
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gvibes posted:Problem description: This is important. Did it actually power off? Or did it just reset?
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Feb 4, 2024 22:39
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And yeah this could so far be a lot of things, update, ssd, virus/rootkit/psu, ram, mb, cpu.... If doing a reinstall is something you'd consider, I'd consider it too. If it were in my shop I would immediately disassemble it and power it up as a bare motherboard/psu/single ram/spare donor ssd and do an install while it's sitting on my desk to see if it's the same symptoms. You could absolutely do the same thing, let us know how comfortable you are inside your system. A reinstall could be done on a spare hard drive for instance, if you have one let us know!
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Feb 4, 2024 22:44
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Thank youdown1nit posted:This is important. Did it actually power off? Or did it just reset? down1nit posted:And yeah this could so far be a lot of things, update, ssd, virus/rootkit/psu, ram, mb, cpu....
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Feb 4, 2024 22:56
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Oh good. This is best case troubleshooting for you then! Sounds like it froze, the screen went black maybe and you had to hold the power button for 5 seconds (which is *the* signal for the super IO chip to cut power). There is likely one single component gone wrong. It's likely a ram stick? You get it, work from basics, onboard GPU is not a bad call. Pull the power plug and the cmos battery first before pulling it all the way apart (or do reset jumpers). Sometimes cmos batt is under video card. Be careful with video card. They're almost as valuable as printer ink.
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Feb 5, 2024 00:59
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