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I was going to write a huge rant about my boss, but realized she's not worth that much of my time. I work for a national clothing retailer, which has smaller stores, like 4-7 people a store small. So I am the assistant manager in this store, and had been in a different location, several years ago, and thought I would work here while I was in school. My boss made the decision for me that I would start looking for a new job after the holidays. She does all the things we think of with bad managers. Constantly changing her mind on shift start times, the day of the shifts, changing schedules that have been posted for weeks the weekend before they start, not wanting to let me use my PTO before it expires, bitching me out when I call about notes she leaves me, having me work 9 days straight, yet freaking out about giving one too many days to the sales guy, constantly asking me to change my lunches around 10 minutes before they are scheduled, and just being bad in general. This is also her first management position, and she treats me like I have never had any experience in retail, can't make common sense decisions, or have any logic. I've worked retail / customer service for 10+ years now. I know what I'm doing. Wow, said I wasn't going to rant off, but I guess I just did. Man, I need to better my life and move on. MidasAg fucked around with this message at 06:48 on Dec 10, 2010 |
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Dec 10, 2010 06:42
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| # ? May 17, 2024 07:14 |
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My store sells some decent stuff at a decent price. It also sells some real weapons-grade bullshit. Case in point- we were allocated some iPad-wannabe tablet pc things that run on Android. We have sold three out of the six so far, and all three have been returned the next day because they either flat out refuse to connect to wifi, or run at a rate that makes dial-up look like broadband. It's just like the lovely £99 netbooks we had over the summer, where a good 70% of them came back because they were hosed from the get go. And the fake 16 bit Wii rip-off. In this week's store newsletter from head office, they ask if we have any suggestions to increase profits and improve the business. My suggestion? Stop selling cheap, poo poo electronics that we end up having to refund the majority of the time because they are hosed or simply do not work.
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Dec 10, 2010 22:31
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Tonight I am constructing parts of a trap I will use tomorrow to catch a bird that has been stuck in our back room for 3 weeks now.
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Dec 12, 2010 02:11
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My two cents on tardiness policies: Whenever a manager allows certain people to get away with it and not others, that's obviously crap. However at our retail stores, they're strict with everyone. Even if you clock-in 1 minute late, that's considered a tardy. Four tardies within a 90 day period is counseling (disciplinary paperwork). Further infraction will result harsher penalties. I think it's crap to get a tardy for being just 1 minute late, but that's how it is and do what I can to avoid being late at all costs. If I know if I have to drive through heavy traffic areas, then I'll leave way early. If my motorcycle is having a hard time starting up in the morning, then I'll try to start it up 35 minutes earlier than when it was reliable so if it doesn't turn over, I'll have time to hop on my bicycle and arrive at work on time. It's frustrating that I have to spend an extra 30 minutes waiting for my shift to start when everything does go smoothly, but that's corporate America for ya. ---------------------------------------------------------- Today our store has been allocated an excessive amount of perishable product that we'll probably not sell through before its expiration date. When the time comes for it to be expired, I'll get the blame on why I didn't do anything to sell it all. Truthfully, there's nothing I can do in an extremely low volume store where primarily semi-rich people shop and don't give a poo poo how low products are marked down at. They have the money to buy more expensive fresh product, so that's what they'll buy. The first year I ordered product, we had more control on what we actually get. Unfortunately our company is making moves where they track the amount sold from previous years and send us product accordingly. It pisses me off that I just missed the years where department managers had more control on what the department gets. Frankly, sometimes I wonder why I even have the "assistant manager" beside my name. We have so little control of anything these days.
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Dec 12, 2010 05:16
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AlmightyBob posted:Tonight I am constructing parts of a trap I will use tomorrow to catch a bird that has been stuck in our back room for 3 weeks now. Aw no, the poor bird  Also, any chance you can switch off all the lights in the back room and leave the door outside open during the day? (not suggesting you haven't tried this already, just that I found it the best way to encourage birds out of buildings)
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Dec 12, 2010 05:27
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AlmightyBob posted:Tonight I am constructing parts of a trap I will use tomorrow to catch a bird that has been stuck in our back room for 3 weeks now. I wish I could see pics!
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Dec 12, 2010 11:46
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Didn't catch the bird. Also "stuck" may be the wrong choice of words. The bird is pretty fat and seems to like it back there. EDIT: Don't have a camera sorry.
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Dec 12, 2010 20:28
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Today, a coworker and I were talking, when we suddenly heard screaming at the escalator. A two-year-old girl's shoe'd foot was caught in the escalator, and the mom and like all five other members of the family were trying to yank the kid out fast (I think the shoe might have stopped the escalator because they were already at the bottom of the steps before I even went over). The next part is kind of surreal because I remember kind of calmly walking over and looking for the stop button (that none of us knew was even there before), and pressing it (maybe not panicking was good in the long run). They dislodged her foot from her shoe, paramedics came and left without her, and I'm not sure if she was severely injured, but last I saw, the family exited the store with the girl holding a Smurf doll. So yeah, dumb parents, watch your kids when you're on an escalator. Megera fucked around with this message at 04:52 on Dec 13, 2010 |
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Dec 13, 2010 03:02
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I'm working on the electronics side of the store now had a woman come in and ask for a replacement battery for her car clicker today. Pretty routine situation, but I noticed that the keychain loop of the clicker had been broken off and that she had drilled her own hole through the clicker to attach a keyring. Well after unscrewing the clicker and taking it apart, I saw that she had drilled the new hole THROUGH the battery. Like straight through the middle. It was at least a 3/16" hole. The miraculous part was that not only was there no battery acid, she said she'd been using it like that for over a year 
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Dec 13, 2010 04:05
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Another day, another inane district manager visit. But this one has an extra of discrimination! Yay! As a bit of background, I'm fairly well fluent in American Sign Language. This week we have the HTC EVO 4G on sale, which has a front-facing video camera. A lot of Deaf people quite like the Evo so they can use video relay calling over their phone, or call their Deaf friends using Qik or something similar. Today, I was talking to a Deaf customer in ASL while the DM watched me. DM: What are they doing? *points to the customer and I* My manager: The customer is Deaf. Ulysses can talk to him in sign language. DM: They should be speaking English. All sales associates should speak English on the sales floor. My manager: ...the customer is Deaf. He can't speak English. He can sign. So can Ulysses. Don't we encourage bilingual associates? DM: Tell him to speak English. The customer lives in America. He has to speak English. The customer notices my manager and the DM talking about something and asked me to interpret if I could. I gave him the part of it I heard (my boss filled me in later), and the customer was pretty pissed off at the DM. He bought the phone from me, and on his way out he grabbed a post-it note and a pen, wrote "You're an idiot. I can't speak English." on it and handed it to the DM. Needless to say, the DM was fairly pissed off that I told the Deaf guy what he was saying. I got written up 
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Dec 13, 2010 05:49
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Ulysses S. Grant posted:Story Your district manager is a ...
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Dec 13, 2010 07:45
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Ulysses S. Grant posted:Another day, another inane district manager visit. But this one has an extra of discrimination! Yay! Considering what a massive douche the DM was being I'd say that was worth the write up.
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Dec 13, 2010 08:02
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Ulysses S. Grant posted:Story Wow, that is bad. That is a situation where you and your store manager (if they're worth their salt) would go above the DM and report them for non ethical behavior. I'm sorry, but that is total bullshit, and I wouldn't stand for it. I take a lot at work, but thats just crossing the line, way crossing it. This didn't happen in a southern border state did it? That story just makes my work seem so much better. Thanks for that at least.
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Dec 13, 2010 09:20
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As the DM violated with American's with disabilities act, I'm pretty sure he won't be the DM for that much longer
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Dec 13, 2010 17:20
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sbaldrick posted:As the DM violated with American's with disabilities act, I'm pretty sure he won't be the DM for that much longer Best part might be that he got written up so now there is official written record of this happening.
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Dec 13, 2010 17:23
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Ulysses S. Grant posted:Story... I agree with the other posters. You should send a nice letter to any group associated with the Deaf as well as Civil Liberties and attach a copy of the write up you got. That DM is a terrible person and doesn't deserve to be in charge of anyone. On a more positive note it is very nice that you learned ASL and can provide customer service to people who surely appreciate the extra effort.
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Dec 13, 2010 18:07
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Well folks, I left the retail world (previously worked at Chick-fil-A, Papa Johns in multiple locations, and Petco) and am starting a third shift full-time job in under an hour. Solid schedule, decent pay, paid time off, annual raises and bonuses. For overnight baking. Should be a solid job either way, no loving customers 
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Dec 14, 2010 03:15
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Ulysses S. Grant posted:That is completely reprehensible. Please smash him for this, that rear end in a top hat doesn't deserve his job.
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Dec 14, 2010 03:24
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Royale with Cheese posted:Well folks, I left the retail world (previously worked at Chick-fil-A, Papa Johns in multiple locations, and Petco) and am starting a third shift full-time job in under an hour. Solid schedule, decent pay, paid time off, annual raises and bonuses. For overnight baking. Should be a solid job either way, no loving customers Way to go felling retail escapee! 
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Dec 14, 2010 03:52
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BeardedFerret posted:That is completely reprehensible. Please smash him for this, that rear end in a top hat doesn't deserve his job. What's even funnier is that American Sign Language is more American than English.
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Dec 14, 2010 06:47
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Royale with Cheese posted:Well folks, I left the retail world (previously worked at Chick-fil-A, Papa Johns in multiple locations, and Petco) and am starting a third shift full-time job in under an hour. Solid schedule, decent pay, paid time off, annual raises and bonuses. For overnight baking. Should be a solid job either way, no loving customers I also do overnight baking. Though everything above are not my perks. I get the ability to listen to audio books every night and request days off whenever I want.
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Dec 14, 2010 13:19
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Hey it only took me like 8 months to find the new thread. So I used to work at an auto parts store with an irish-sounding name. My shift leader at the time was a retired marine drill sergeant, and had to be constantly reminded that we were in fact salespeople, and not new recruits. When the store was slow the manager had no problem with the employees going out and working on their own cars, or just kinda doing nothing. My angry marine shift leader would constantly go out to his car to work on one thing or another, and we realized that he never actually popped the hood of the car. We figured whatever he was working on had to be inside the car, so one day we went out to bother him and see what was up. Turns out his little "car repair" trips were nothing more than an excuse to go drink Jack Daniels straight out of the bottle. He wasn't around anymore after that. What really pissed me off were when people wanted me to go out in the parking lot and fix their cars. I have no issue replacing wiper blades, or an air filter, small poo poo that is easy to replace and won't take me the rest of my shife, but no, I will not replace your fuel pump in the loving parking lot. I once had a guy come in saying his car would start sometimes, but sometimes it wouldn't. I went outside to have a look at it, and he opened the door and said the problem might be something that he had installed in his car recently. The exchange went like this. Me: So what is that? Him: Its a court ordered breathalyzer. Me: Why is it all torn up? Him: I don't know. Me: Did you try to take it out? Him: nope. Me: are you sure? Him: yeah, it just came like this. Me: Listen man, you obviously did something to it, and thats probably why your car is only starting half the time. you'll have to take it and get it fixed. Him: but trying to take it out will get me put in jail. So I need you to put it back together, or sell me a new one? Me: We don't carry those. Him: who does? Me: I have no idea...maybe the cops? At this point he got all pissy and went to leave, but his car wouldn't start. I've never seen a man look that angry in all my life. I thought through the sheer force of anger, his car would roar to life and consume all things in its path including me. Instead, he just started crying, and I went inside.
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Dec 14, 2010 17:07
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Someone let off mace or pepper spray in my secondhand store yesterday. I'm pretty sure it was revenge for us (finally) putting locks onto our dressing rooms.
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Dec 14, 2010 19:25
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Megera posted:Today, a coworker and I were talking, when we suddenly heard screaming at the escalator. A two-year-old girl's shoe'd foot was caught in the escalator, and the mom and like all five other members of the family were trying to yank the kid out fast (I think the shoe might have stopped the escalator because they were already at the bottom of the steps before I even went over). The next part is kind of surreal because I remember kind of calmly walking over and looking for the stop button (that none of us knew was even there before), and pressing it (maybe not panicking was good in the long run). I saw something similar not too long ago. A boy got his hand lodged in the gap where the hand rail enters the base of the escalator. After an hour or so he was freed by the maintenance crew, with the side wall of the escalator buggered after they'd broken it open. (Top job there guys!) Not ten minutes later I saw the same boy enter a lift on his own, then get lost two floors below.
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Dec 15, 2010 01:24
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Mr. Toad posted:I saw something similar not too long ago. A boy got his hand lodged in the gap where the hand rail enters the base of the escalator. After an hour or so he was freed by the maintenance crew, with the side wall of the escalator buggered after they'd broken it open. (Top job there guys!) Not ten minutes later I saw the same boy enter a lift on his own, then get lost two floors below. Thankfully, an escalator can never be broken, it can only become stairs.
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Dec 15, 2010 01:35
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Dodgeball posted:Thankfully, an escalator can never be broken, it can only become stairs. Nobody got the reference when I made it the following day.
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Dec 15, 2010 01:56
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Mr. Toad posted:Nobody got the reference when I made it the following day. That's a goddamned shame.
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Dec 15, 2010 02:09
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There's two of us between the two busiest departments in my store, and my manager wants everything to be perfect before I can go home tonight.
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Dec 15, 2010 06:52
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Dodgeball posted:Thankfully, an escalator can never be broken, it can only become stairs. For whatever reason, I get serious vertigo when walking up/down broken escalators. It's truly bizarre.
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Dec 15, 2010 13:46
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The General posted:For whatever reason, I get serious vertigo when walking up/down broken escalators. It's truly bizarre. Same. I think it has to do with the awkward size of the steps and being so accustomed to them moving.
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Dec 15, 2010 17:14
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 "That KID is STUCK in the ESCALATOR AGAIN!"
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Dec 15, 2010 19:31
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I now work at a place that sells Xmas lights. People spend $300+ on loving twinkle lights. I can't imagine anyone getting $300 worth of joy out of lights. Far be it for me to tell people how to spend their money, but the wastefulness is kinda getting me down.
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Dec 15, 2010 20:05
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Meow Cadet posted:I can't imagine anyone getting $300 worth of joy out of lights.  Seriously though, people are actually buying your Xmas poo poo? Ours has only started to shift now the prices are slashed.
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Dec 15, 2010 21:58
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Meow Cadet posted:I now work at a place that sells Xmas lights. People spend $300+ on loving twinkle lights. I can't imagine anyone getting $300 worth of joy out of lights. Far be it for me to tell people how to spend their money, but the wastefulness is kinda getting me down. You think that's bad? Check this poo poo out. http://technabob.com/blog/2010/12/13/faucher-family-christmas-lights/
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Dec 15, 2010 22:29
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Anatidaephobia posted:There's two of us between the two busiest departments in my store, and my manager wants everything to be perfect before I can go home tonight. Same thing happened to me. The computer department is about 1/3 of our giant store and one of our managers decided at 10PM that since the regional manager or whatever was coming in the morning that every laptop had to be put in the right spot with 50% of them pre-setup in addition to our normal clean up/closing duties with just 2 of us to work it. This resulted in us being there until 1AM (we still hadn't finished but I wasn't going to work longer than 11 hours on a Monday night). The worst part is since we aren't hitting budget we won't get OT. They'll just make me leave early on Saturday :/
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Dec 16, 2010 01:18
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Please tell me someone in Dallas is hiring for something that has somewhat normal hours and pays more than $10/hr to someone with a college degree arrrgh.
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Dec 16, 2010 01:19
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Apocalypse Please posted:Please tell me someone in Dallas is hiring for something that has somewhat normal hours and pays more than $10/hr to someone with a college degree arrrgh. Head up to Plano or Allen and get a job delivering pizzas. 15-20/hr easy, work evenings and weekends only, spend all of your time sitting in your car listening to music.
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Dec 16, 2010 02:26
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Apocalypse Please posted:Please tell me someone in Dallas is hiring for something that has somewhat normal hours and pays more than $10/hr to someone with a college degree arrrgh. Sorry, brah. I'd have snagged it up by now.
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Dec 16, 2010 02:27
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There was a fairly large cockroach in someones shopping bag
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Dec 16, 2010 05:55
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THE SHACK is a never-ending source of misery. My store is in a fairly affluent area (read: full of rich white people). I am a straight white male, therefore the racists of this community will often tell me how much they hate Mexicans and Vietnamese people. One of my co-workers is Vietnamese, so occasionally we'll end up with scenarios like this: Me: *helping another customer* Racist: *walks in* Vietnamese co-worker: Hi, how can I help you today? Racist: Oh, uh, can the other gentleman in here help me? Vietnamese co-worker: Sure, he's busy but he'll be right with you. Racist, to me: I'm glad you were here. I just don't trust people like that boy. I genuinely feel bad for him because there are more than a few people who shop at my store that flat out WILL NOT buy anything from him, and THE SHACK is heavily sales goal-oriented and we're commissioned, so losing sales always sucks.
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Dec 16, 2010 08:50
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