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Pornographic Memory posted:"I'm not sure why that high school diploma is so important to you. It's not like you need it to work here 
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Jun 29, 2011 19:46
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drat Bananas posted:Building on that, my new shiny college diploma disqualified me for the supervisor position I applied for. Guess I never understood what a huge slap in the face being "overqualified" is. I've worked for the same company for almost 6 years, have gained two types of diplomas, and am still only making 85 cents more than minimum wage. Wait I don't understand this. I have never understood being "overqualified". Please explain to me why having a college degree makes it to where you couldn't get a supervisor position.
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Jun 29, 2011 20:38
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silversiren posted:Wait I don't understand this. I have never understood being "overqualified". Please explain to me why having a college degree makes it to where you couldn't get a supervisor position. In short: drat Bananas knows too much and would have to be paid too well if they recognized their efforts and achievements. I've been rejected from several positions due to being overqualified, and that's all I can really take out of it.
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Jun 29, 2011 20:42
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silversiren posted:Wait I don't understand this. I have never understood being "overqualified". Please explain to me why having a college degree makes it to where you couldn't get a supervisor position. Because they know you'll be looking for something not retail. They want to hire someone who want to be there and will plan on staying around for a while.
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Jun 29, 2011 20:48
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alreadybeen posted:Because they know you'll be looking for something not retail. They want to hire someone who want to be there and will plan on staying around for a while. The cynic in me would amend that to "...who isn't qualified to do anything much else and will be trapped there for a while." Every retail places I've worked for or heard backroom stories about operates a lowest-common-denominator hiring system.
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Jun 29, 2011 21:50
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So in other words, we just can't win. People like me who only have retail experience can seem to only move up in retail but we're too smart to move up but because we only have retail experience no one will take us.
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Jun 29, 2011 22:41
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silversiren posted:So in other words, we just can't win. People like me who only have retail experience can seem to only move up in retail but we're too smart to move up but because we only have retail experience no one will take us. I moved from only retail to non retail fairly easily. My experience with Radio Shack were enough to let a corporate company know that I can deal with cell phone vendors and people needing help fixing computers. I now get paid twice as much to do a lot of the same things I did in a retail setting.
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Jun 30, 2011 02:30
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uptown posted:I always get asked when I am doing very obvious employee things. I once was standing behind a cashpoint Last summer I had a 13/14-year-old kid ask me if I worked there while I was standing behind the counter AT THE REGISTER. I said "I wouldn't be back here if I didn't" before I could stop myself. His mom got pissed and said I didn't need to get smart with him, and they ended up leaving when I said it was a valid answer. Granted, it may not have been the most appropriate response... but come on. Last Saturday a woman was looking for magazines to ship to the prison and asked if we had a certain magazine. I said no, so she asked for another. Again, no. She asked how I knew and I said, "I do the magazines every week." "Well, can you get a certain magazine?" "We really have no say over it, it's whatever the magazine company sends us." She started getting very huffy and said, "I just want a little help here! Every time I come in, you're very rude to me! Everyone else is very cordial but you're always rude!" I didn't recognize her whatsoever. I went and got my manager, told her what happened, and she came up front with me in case the woman started complaining. She wanted to hear what she had to say, but the woman ended up throwing her magazines down (in the wrong place, naturally) and walking out after twenty minutes of browsing. We are seriously considering discontinuing shipping to prisons now because of people like this. It's too much of a hassle to deal with because most of the time people don't know what their inmate can or cannot receive, and we end up getting returned packages at the customer's expense because they couldn't ask first. Not to mention most of the people who want to ship to a prison in the first place are rude, nasty, and unpleasant. I'm on the fence about this because many of them are nice, pleasant people and I don't want to ruin it for them... but dealing with people like this all the time is just extremely draining. At least I have my new graphic design job to help take the edge off. It's a pretty sweet gig -- sitting on a computer for three days a week for a dollar more than what I make in retail, and once I start getting more hours I won't have to work nights or weekends. I just can't get used to waking up at 6:30am after working closing shifts for so long. These first few weeks are going to suck.
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Jun 30, 2011 02:39
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Part-Time Robot posted:Last summer I had a 13/14-year-old kid ask me if I worked there while I was standing behind the counter AT THE REGISTER. I said "I wouldn't be back here if I didn't" before I could stop myself. His mom got pissed and said I didn't need to get smart with him, and they ended up leaving when I said it was a valid answer. Granted, it may not have been the most appropriate response... but come on. You kind of sound like you were being a dick in those situations. I mean, that's cool outside of work, but not exactly great customer service.
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Jun 30, 2011 03:38
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three posted:You kind of sound like you were being a dick in those situations. I mean, that's cool outside of work, but not exactly great customer service. The first situation does sound kind of knee-jerk-y, but I think in the second one, the woman is just making poo poo up about previous bad customer service just to get the cosmos to align specifically for her.
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Jun 30, 2011 03:46
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miscellaneous14 posted:The first situation does sound kind of knee-jerk-y, but I think in the second one, the woman is just making poo poo up about previous bad customer service just to get the cosmos to align specifically for her. He comes in to poo poo up the thread every so often. This is a thread for bitching about working retail, not a "I gave the best customer service ever today!" thread. The guy even admitted it wasn't the best way to phrase his response. e: vv you can tell when someone gives absolutely zero gently caress anymore 
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Jun 30, 2011 03:47
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I got a thing at work today that is basically so if we say anything horrible about my company on the internet and someone sees it, we can now legally get in trouble for it. It also says to mention on social media sites that our opinions are ours alone and not of big company. So just so you guys know, these opinions expressed in this thread are mine alone and don't necessarily reflect those of big retail grocery store that starts with a P and is green.
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Jun 30, 2011 04:10
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silversiren posted:I got a thing at work today that is basically so if we say anything horrible about my company on the internet and someone sees it, we can now legally get in trouble for it. I read this at first as if they were going to sue you for making GBS threads on their company. Which would be awesome, considering most people in retail don't make poo poo to begin with, so yea, 100% of nothing is still nothing. To make sure we're still on topic about bitching, gently caress Goldfish. The crackers, not the acutal fish. I don't think I can go 4 hours without cleaning up crushed goldfish. And I'm pretty sure most of them are from packages the customers never bought and not stuff brought from home. Cause man, do I see plenty of empty goldfish containers. That, is followed by soda/starbucks coffee cups just left all over the floor cause, gently caress asking or trying to find a trashcan, this shelf looks good enough, those shithead workers can clean up my mess. A close third being the large cookies we sell in our little food court that just get crushed on the ground. Any comments I make on this message board are my own personal beliefs not the beliefs of the greedy, soul sucking, abusive corporation. Yes I know that's redundant.
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Jun 30, 2011 06:07
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Fury1671 posted:I read this at first as if they were going to sue you for making GBS threads on their company. Which would be awesome, considering most people in retail don't make poo poo to begin with, so yea, 100% of nothing is still nothing. Pretty sure they could sue for slander or some other ridiculous thing. Usually they just fire you.
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Jun 30, 2011 06:10
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So for the second time in less than a month, I've had a customer completely ruin my night by pretending they're above me and I'm just some poor, pitiful, uneducated little poo poo who knows nothing. Our main chef is still in China, and we're still suffering from these awful 'temp' chefs, so food is taking forfuckingever. When it does take longer than expected, I talk to the table, apologize, and tell my manager immediately. It's completely out of my control and most people know that. But tonight, these people were just awful. Their food took a while, I explained that it might be a bit delayed and apologized to them, and they seemed fine. While I was running all over the restaurant taking care of my other tables, they pulled the hostess aside and asked her - incredibly rudely - "could you PLEASE ask our useless waitress if our food is almost finished?" She was kind of in shock and then came and got me, and I was like oh, well, it's coming up in the window right now. So I brought it out, and they just complained about EVERYTHING. The woman at the table came over and tugged on my loving shirt to get my attention while I was taking an order at another table, thirty seconds after I had just gone by to check on their food. A minute or so after that, she screams at me from across the restaurant that she wants the check. Okay? So I print up their check, give them their fortune cookies, and the man at the table sits there trying to argue about prices/comps (it was happy hour, and their appetizers were discounted, plus a coupon and a comp for the slow kitchen.) As I'm walking away to check the table behind them, the guy slams something down on the table and starts going insane because there wasn't a fortune in his fortune cookie. Somehow, this was my fault too, because I got a fun little list of everything that went wrong with this table from him! But only after I ran back over there to see if they were okay, he grumbled at me, and his wife said something along the lines of "oh well, she doesn't care. that's why she's a server and not something useful." poo poo like that cuts me to the bone. A job is a job to me. I don't care that I have a college degree, I'm just thankful that I have a job. It might not be what I plan on doing forever (oh jesus christ no, it's not,) but it pays my bills, the hours are flexible, and the majority of my coworkers and customers are cool as hell. I just don't understand why people have to be so god damned rude to people they don't even know. We're all trying to just get by and live life the best we can, and it's like some people don't even see people who work in retail/food service/etc as human beings. I care too much and I think that's my problem. I should stop that.
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Jun 30, 2011 06:48
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Fury1671 posted:To make sure we're still on topic about bitching, gently caress Goldfish. As much as I hate to admit it, them being my favorite snack, they're so loving annoying to sweep up. Especially if it's on the carpet. Hey kids, food goes in your mouth, not on the goddamn floor! MAO TSE-TUNGACUNT posted:As I'm walking away to check the table behind them, the guy slams something down on the table and starts going insane because there wasn't a fortune in his fortune cookie. I love how this is the straw that broke the camel's back for him. As was said earlier in the thread, take solace in the fact that if absolutely banal things that wouldn't even count as inconveniences like that are enough to set these people off, their life is likely so miserable that small nights out like that are all they can take joy in anymore.
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Jun 30, 2011 07:16
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MAO TSE-TUNGACUNT posted:"oh well, she doesn't care. that's why she's a server and not something useful." Several times over my long, 6 month burnout period when I left retail, I reached a point with a demanding customer where I looked them dead in the eye and said "I work in the service industry. I am not, however, your servant, despite your illusions to the contrary. Since you're unable to interact with me in a manner that allows me to retain some level of dignity, I'm not going to continue. I'm headed into the back to get my manager. He'll be along in a few minutes to finish up with you. If you'd like to continue being abusive, know that from here on out, you'll be doing so with someone who's above my pay grade." I then informed my manager I was taking 15 and that there was an angry shitheel on the floor waiting for them. Strangely enough, of all the poo poo I got yelled at in that last 6 months, doing that 4 times wasn't one of them.
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Jun 30, 2011 13:04
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So we recently had an opening for a GSTL (front end supervisor) at our store. I immediately applied as I've been doing the lower paid equivalent for almost 3 years now (GSA - Guest Service Attendant). To be fair, the GSTL position is more involved, as you have to coach (write up) team members (employees) whenever they screw up. As far as differences go, that's about it. I had 3 interviews and had a followup yesterday. I was told that "We know you can do the job and you do it well! But we went with another candidate" Yeah... Part of the problem could be that the GSA position is hard to fill, as nobody wants it. We recently had a GSA position open up and we had all of ONE applicant for it. I guess it's easier to have me stuck there than have to fill my old position. watchdog fucked around with this message at 14:07 on Jun 30, 2011 |
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Jun 30, 2011 13:23
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Oh dear. We're having price rises soon. Two years of solid prices, and they're bringing them up. And as the cherry on the cake, when I suggested putting up a sign to inform customers, my boss just said, 'Well, we don't HAVE to.'
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Jun 30, 2011 13:35
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http://www.digitaljournal.com/article/308315 This ought to bring a bright spot to someone's day. I wonder how the manager of that store managed to swing this? gently caress you and gently caress your 300 coupons, bitch 
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Jun 30, 2011 14:04
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My manager at Staples is an idiot and she doesn't know poo poo about how to disperse hours properly. The store barely makes enough to support the employees it already has yet she keeps hiring new people and promising them all sorts of things and then they get <20 hours. I for one, well, it's thursday and I've worked 4 hours this week. I left another job for this place and I feel so hosed over. Is there some sort of megathread on somethingawful on "How to get the gently caress out of retail" or something? So many people on here have office jobs at the water cooler or just don't have to deal with customers and get paid decently/greatly and I'm wondering how I even get those jobs.
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Jun 30, 2011 15:34
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I have learned not to wear my summer camp shirts when going to retard-villes like Target, I always get asked if I work there, and when I point out that my shirt says "sci-fi camp staff". The illiterate Fuckwits need to be told that no, target is not sci-fi camp. I mean god drat. On the plus side, I am changing jobs to work as a booking agent for a burlesque troupe soon. numerrik fucked around with this message at 23:02 on Jun 30, 2011 |
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Jun 30, 2011 22:58
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-Troika- posted:http://www.digitaljournal.com/article/308315 I just don't get how they are complaining about awful Walmart policies, and the end of the story is her saying, "I just want to go back to Walmart?" Do people not have pride or principles?
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Jul 1, 2011 05:51
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I often work the return desk, and we're going to be in a world of pain starting tomorrow. California sales tax goes down 1% tomorrow, and apparently, our computers are unable to handle it, returns wise. I haven't seen the memo, but rumor has it that we're supposed to just give refunds with the 'current' sales tax, unless customer notices and raises a stink, then we are to figure out a way to 'cheat the system' to give them the extra percent they lawfully deserve. What a nightmare it's going to be. And OMG, I can just imagine all the people coming in for price adjustments to save the 1% (we have very entitled customers here).
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Jul 1, 2011 05:58
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Meow Cadet posted:What a nightmare it's going to be. And OMG, I can just imagine all the people coming in for price adjustments to save the 1% (we have very entitled customers here). Reminds me of that lady who demanded my manager adjust an item off the sale price so she could use her coupon for 10% more off. I believe she saved something like 20 cents after making all that fuss...
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Jul 1, 2011 12:47
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My firing is a foregone conclusion at this point. Despite my efforts to improve, I can't seem to meet the shifting standards of the store. I now completely understand why the person I replaced just walked off the job one day. I was told that he was the one causing issues, but now I really doubt it. The amount of high school poo poo that goes on with people who are, for the most part, average over 30 years of age is ridiculous. Today the assistant manager, I'm not even sure what he is honestly that's how much communcation there is, bitched at me for being slow. Fine, fair enough, but when what I'm supposed to be meeting each night is constantly in flux I get a bit annoyed. For reference, we're supposed to throw (god, I hate job jargon) 180 pieces of freight a night which you then "block" when you're done. Fine, I can do that for the most part. The problem, of course, is that freight isn't equal. You can be given 180 pieces that consists of 180 boxes of canned soups, jars of pickles, and ketchup or 180 pieces that are mostly large, single items such as boxes of diapers or paper towels. Guess which one is a LOT easier to stock? Of course, this then changes to 40 items an hour with ~200 items thrown a night. This is where my problem came from. I have a tendency to be assigned jars and the like. Which, coincidentally, is what made the last guy quit. He claimed that he was being assigned the difficult stuff. I don't necessarily think I am, though. Anyway, it's now shifted over into 200 items a night, blocking as you go, and being done before your shift is over. I mentioned blocking. I don't know how common this is. I could just but ignorant, but it wasn't something I had to deal with at Walmart. Essentially, you need to bring up two (at least sometimes four depending on the item) items to the front. The idea is to make the shelves look more full. Again, this is fine. It's realllly loving annoying to do in aisles that are full of tiny items that my massive hands like to knock around but it's still doable. My issue is how ridiculously loving anal my manager is. Here's an example:  The bit on the left is how it should be. Two items to the front of the shelf, everything lined up and COMPLETELY STRAIGHT. On the right is something I'd get written up for. The second item isn't quite up to the front, and the fourth is "wavy". Ugh, whatever. I'm getting too depressed over a lovely retail job. So, would it be better to just take the firing and have that or quit with no or little notice? This is only my second job (I'm 24, didn't work in school) and I've been employed about 2 1/2 months now. It's not really possible to simply pretend it never happened when I get my next interview or fill out more applications.
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Jul 1, 2011 12:53
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Bobnumerotres posted:Is there some sort of megathread on somethingawful on "How to get the gently caress out of retail" or something? So many people on here have office jobs at the water cooler or just don't have to deal with customers and get paid decently/greatly and I'm wondering how I even get those jobs. Considering there's so many different pathways to getting out of retail it's basically a choose your own adventure of picking something you're good at and either relying on nepotism, prior experience, or education to get you in. E.g. I got out of retail by doing a few short courses at community college while studying for a degree in computer science, then spinning my retail and university experience in a positive light to secure myself a job with an ISP. Another person I know hated retail so they studied a pre-apprenticeship qualification at TAFE then became an electricians apprentice. It just depends on what you want to do, if any training/education is available within your area about it (and if there's a market that will pay for whatever skill you have) and whether you can afford to spend the time and money on developing your skills or trying to freelance your non-retail skills.
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Jul 1, 2011 13:43
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Had some guy today try to give me back $50 because he apprently didn't understand me the 4 times I said to hit no if he didn't want cash back. I told him I couldn't take the money back because it was out of his account and he got royally pissed.
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Jul 2, 2011 03:34
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silversiren posted:Had some guy today try to give me back $50 because he apprently didn't understand me the 4 times I said to hit no if he didn't want cash back. I told him I couldn't take the money back because it was out of his account and he got royally pissed. "Sir, if it'll make you feel better, I'll just take it."
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Jul 2, 2011 04:34
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froglet posted:Considering there's so many different pathways to getting out of retail it's basically a choose your own adventure of picking something you're good at and either relying on nepotism, prior experience, or education to get you in. My last day at Best Buy is next week. I've been with the company for 13 years, as a manager and most recently as Geek Squad supervisor. I got a tech support supervisor job because of that experience. Not because of my technical knowledge, but because they were looking for someone with leadership experience. I'm pretty excited about that. 
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Jul 2, 2011 14:28
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Dodgeball posted:"Sir, if it'll make you feel better, I'll just take it." I really could've used $50. My car's completely out of gas and I'm flat broke.  But as much as I hate my job, I'm not sure it'd be worth losing it. Maybe in another reality..
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Jul 2, 2011 21:32
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MAO TSE-TUNGACUNT posted:poo poo like that cuts me to the bone. A job is a job to me. I don't care that I have a college degree, I'm just thankful that I have a job. It might not be what I plan on doing forever (oh jesus christ no, it's not,) but it pays my bills, the hours are flexible, and the majority of my coworkers and customers are cool as hell. I just don't understand why people have to be so god damned rude to people they don't even know. We're all trying to just get by and live life the best we can, and it's like some people don't even see people who work in retail/food service/etc as human beings. I care too much and I think that's my problem. I should stop that. I hate people like this so bad. In fact, anytime I hear someone do this to someone in retail, I'll say something to the person. I wish more people would let others know it's unacceptable to act that way toward another person in public. My favorite was at a deli where some lady who was on her cell phone the whole time laid into this girl about her order taking too long. Said something similar like "I can see why you can't find a better job". After I got my order she was sitting down eating with her friend and I called her a miserable oval office. She looked at me with this shocked look and I said "let me guess, husband doesn't find you attractive anymore and you're taking it out on that younger girl". Said it loud enough so everyone could hear and embarass her. Also, if you own a business you should throw anyone out immediately for talking to your employees like that. In high school I worked at a restaurant that was lovely and the boss was lovely. But if someone insulted him or one of the employees personally, he told them to get the gently caress out and never come back. Admired him for that despite being a dick most of the time.
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Jul 3, 2011 04:42
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I'm a North American living in Europe, and the differences in retail culture have really shocked me. I hate to say that they seem to be on opposite extreme ends of the spectrum, but that both extremes are pretty lovely. In North America it seems the customers have complete control and you're expected to lap at their dicks the entire time they are on the premises. "The customer is always right" is taken far too seriously. It seems to have been institutionalised that treating another human like an actual piece of poo poo is acceptable so long as that person is in retail and the dick might purchase something. In Europe retail workers are not treated as shittily at all, but customers do have to put up with a lot more poo poo, particularly waiting. In restaurants and cafés the waits can be downright obscene, and that goes for every part of the experience (being approached the first time, getting your food, getting your bill). At shops and such it's not uncommon at all for workers on the floor to take their time finishing conversations with co-workers before letting you buy something. Is there any place where good service standards have been achieved without getting there by making retail/service personnel second-class citizens?
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Jul 3, 2011 11:05
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I do think a lot of the stories are exceptions rather than the rule. My experience in retail had some assholes, but also had some really nice people. The assholes stand out because they can get to you. One of the oddest aspects of customer-employee relations is when customers complain to you about things you have absolutely no control over. I used to work at Starbucks many years ago and they periodically raised coffee prices. People would be irate over this and complain to me. I don't know if they thought a 17-year old kid sat in on the board metting in Seattle, Washington and voted on this, but I had nothing to do with it and no control over changing it back. It's one thing I'm always careful of when I'm talking to customer support or anyone about a problem.
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Jul 3, 2011 12:10
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Niwrad posted:I do think a lot of the stories are exceptions rather than the rule. My experience in retail had some assholes, but also had some really nice people. The assholes stand out because they can get to you. This is the problem in grocery as well. Food prices have gone up like crazy and it's hard to spend under $20 for even a few things. They complain at me like I can do something about it and I'm honest with them and go, "I can't control the prices anymore than you can. I don't get a discount, and I pay the same prices you do."
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Jul 3, 2011 15:35
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Niwrad posted:I hate people like this so bad. In fact, anytime I hear someone do this to someone in retail, I'll say something to the person. I wish more people would let others know it's unacceptable to act that way toward another person in public. My favorite was at a deli where some lady who was on her cell phone the whole time laid into this girl about her order taking too long. Said something similar like "I can see why you can't find a better job". After I got my order she was sitting down eating with her friend and I called her a miserable oval office. She looked at me with this shocked look and I said "let me guess, husband doesn't find you attractive anymore and you're taking it out on that younger girl". Said it loud enough so everyone could hear and embarass her. You sir, are my hero. 99.9% of people don't ever want to get involved, but when a customer like you comes along you are HUGELY appreciated.
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Jul 3, 2011 16:15
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watchdog posted:You sir, are my hero. 99.9% of people don't ever want to get involved, but when a customer like you comes along you are HUGELY appreciated. And then there's a huge fight, and I have to fill out an incident report and deal with the fallout of two people screaming in front of me. On the inside I thank you; as someone who only goes up to the registers for backup and want to get off ASAP, I don't. And I just found out that without my supervisor, the entire store's signing screams to a halt and nothing gets done till the night of. Oh and nobody gets scheduled because nobody wants to give up their Saturday nights to get in the store at 5am. Except for me of course, cause showing up to work with 2 hours of sleep rocks. I am hella PEEVED fucked around with this message at 17:48 on Jul 3, 2011 |
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Jul 3, 2011 17:45
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Today is my last day in retail! With any luck, that means I'll never have to step behind a register again! (of course, knowing my luck, that means I'll lose my non-retail job soon after this post and I'll never find a job again)
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Jul 3, 2011 18:53
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In the GBS thread about a woman drowning in a pool and not being found for three days, apparently a guy who used to be a food safety inspector posted saying he would go into restaurants to inspect, then just tick off all the boxes and write down the fridge temps that the last guy wrote down. Its in the first five pages of that thread, but I'm too lazy to find it. Yeah, go health department.
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Jul 3, 2011 18:54
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Niwrad posted:One of the oddest aspects of customer-employee relations is when customers complain to you about things you have absolutely no control over. I used to work at Starbucks many years ago and they periodically raised coffee prices. People would be irate over this and complain to me. I don't know if they thought a 17-year old kid sat in on the board metting in Seattle, Washington and voted on this, but I had nothing to do with it and no control over changing it back. It's one thing I'm always careful of when I'm talking to customer support or anyone about a problem. I get this a lot. The most obnoxious recently was a woman who wanted to buy a fuckton of buttons "just in case", and wanted something very very specific. All of the buttons I showed her were .29-.49 cents. Every time I told her the price she made a huge exasperated sigh or acted shocked as gently caress about how drat expensive buttons are. Usually I say, "Sorry, I'm not the boss" or give some lame excuse about how the company that makes the item dictates the prices (partially true). I try to put it back on them and remind them I have no control over any of this crap, but if they want to bitch they can email my manager (who will ignore them) or email the company. I have absolutely no control over our credit card policy, either, so don't even get incredulous with me about it. I told one lady I was "Just a sale's associate" and she went, "WHAT THE HELL DOES THAT MEAN?!" What I really want to say is, "You dumbshits, we're in a loving war. Everything is loving expensive. Have you not left your house in 40 years or something?" I just don't understand why people think they can still get poo poo like sewing thread for 5 cents or yarn for $1. It's never been that way as long as I've been alive - it probably hasn't been that way as long as my mother has been alive.
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Jul 3, 2011 19:05
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