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JackRabbitStorm posted:Any one have any problems with having bosses/co workers on your facebook? Meh, only time I ever gave someone grief over Facebook comments was when they were complaining about being pulled up for being late. And I only did it because it was the first thing they did after have a discussion with their manager about being late (as opposed to, I dunno, actually starting their shift) and there was a "no mobile phones at your desk" policy. People on my team that were wishing their life away by bemoaning how much of their shift they have left I just told to stop whining. You've probably done the right thing in removing people who might give you poo poo for your updates. I think it's even common for employers to just google your name these days and see what you get up to if you've interviewed well.
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Aug 7, 2011 22:27
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/\- This is why my facebook is completely hidden. Only way to see my posts or be my friend is if I ask you. Heh my friend made a rap song about why our job sucks and posted in on his Facebook. He was gone a week later. http://www.looperman.com/player.php?tid=106345
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Aug 7, 2011 22:37
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Fil5000 posted:You've probably done the right thing in removing people who might give you poo poo for your updates. I think it's even common for employers to just google your name these days and see what you get up to if you've interviewed well. Yeah, and I didn't have that many of them on my facebook, just the ones that I get along with where we all actually hangout outside of work, like go to the bar for a few after work and stuff. And I google myself occasionally to see what pulls up, to see what other people can find.
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Aug 7, 2011 22:44
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JackRabbitStorm posted:Yeah, and I didn't have that many of them on my facebook, just the ones that I get along with where we all actually hangout outside of work, like go to the bar for a few after work and stuff. And I google myself occasionally to see what pulls up, to see what other people can find. So how did you get found out exactly? Do your managers actually sit and check because they have nothing better to do, or do you have a rat in the shop?
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Aug 7, 2011 22:53
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ZeroDays posted:So how did you get found out exactly? Do your managers actually sit and check because they have nothing better to do, or do you have a rat in the shop? Both. A "friend" that was recently promoted to a manager emailed me about it yesterday right before the end of my shift and told me she was going to have to take it to my direct supervisor and department head on monday. She also said that they are monitoring our facebooks and twitters.
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Aug 7, 2011 23:05
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Harminoff posted:/\- This is why my facebook is completely hidden. Only way to see my posts or be my friend is if I ask you. Perhaps because he used his name and the name of the company in the song?
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Aug 7, 2011 23:10
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JackRabbitStorm posted:Both. A "friend" that was recently promoted to a manager emailed me about it yesterday right before the end of my shift and told me she was going to have to take it to my direct supervisor and department head on monday. She also said that they are monitoring our facebooks and twitters. Haha holy poo poo. I'd love to sit down with that type of person and just ask them what the gently caress, then kick them in the face. She'll go far, unfortunately.
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Aug 7, 2011 23:11
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Meh just sounds like most people when they start out as managers to me. All my managers who were employees have acted like that for the first few weeks.
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Aug 7, 2011 23:18
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Harminoff posted:Meh just sounds like most people when they start out as managers to me. All my managers who were employees have acted like that for the first few weeks. Yeah, sadly her power trip has been lasting 6 months so far. To the point of her berating me for wearing a hat inside. When I was by the water cooler. Waiting for the elevator. After working 3 hours of overtime.
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Aug 7, 2011 23:22
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I made a fake work-only Facebook for my job, because one of my supervisors was incredibly adamant about adding everyone in my training class for some unfathomable reason. I initially lied and told her I didn't have a profile, but she overheard me talking about Facebook to a co-worker and asked me to add her. I just made up a profile that just has pictures from my vacations and stuff that I never log in on. There are some people who I get along with that I'd like to add on my personal profile, but in the past I've had issues with co-workers taking it personally that they were not added or whatever and then acting passive-aggressive in the office, so I'm just going to keep everyone on the professional profile until I eventually quit. My co-workers seem to have added managers and other employees onto their personal profiles, and they constantly complain about their jobs. I haven't heard about any consequences or disciplinary actions, although I still wouldn't do it... I don't think I have anything incriminating in my personal profiles, but I just like being able to speak semi-freely without worrying about someone reporting me. :\
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Aug 7, 2011 23:27
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I was asked by my manager and coworkers to add them to Facebook once. I just repeated that I was there for work, and not to socialize. I was polite about it but was really persistent that my Facebook account was for family members only.
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Aug 7, 2011 23:37
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Yeah, I have "jokingly" been talked to in the past about some of my photos I have on my facebook. I work part time at a local brewery that I have been involved with since the upstart of it. My job duties there are basically go to tastings, and beer festivals, and promote the brewery. That involves pouring, bartending, and lot and lots of drinking. And then more drinking. Because to get people to give your brewery a taste, its good measure to taste theirs. The owners of this brewery are very camera happy, which is fine, I don't mind the photos. But I had to add those to a limited profile view type thing so no one from work could see them as what I did on my own personal time was apparently a "bad image" for my full time job. I don't even have listed on my page where I work, and everyone I have on my facebook knows I also work at a brewery and what that job entails. Argh, sorry, just ranting. This call center job has been really eating at my soul these last few weeks. VVV I am really close to doing that as well and just sticking with Google+, but to many people I talk to on a regular basis are on facebook but not Google+ KeanuReevesGhost fucked around with this message at 23:43 on Aug 7, 2011 |
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Aug 7, 2011 23:39
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I deleted my facebook about a year ago which solved any problems I might have had. Baby out with the bath water and all that.
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Aug 7, 2011 23:39
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I don't add coworkers to Facebook. I was stalking other coworkers' Facebooks though, and found one dude with a blog about how women need to submit to men and how they're bitches and youth today suck, etc. No surprise he is the worst at his job.
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Aug 8, 2011 03:45
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I have a group for my co-workers on Facebook that can't see anything other than what I post on my wall and albums I allow them to (no seeing other's posts, no seeing tagged photos, etc) It's served me well
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Aug 8, 2011 03:56
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Fizzle posted:I have a group for my co-workers on Facebook that can't see anything other than what I post on my wall and albums I allow them to (no seeing other's posts, no seeing tagged photos, etc) It's served me well If you don't feel able to say "no" to facebook requests then this is the best way to deal with it. I have a group just like this for managers known for snooping which is locked down so that literally all they can see is the things that facebook won't allow you to restrict which is basically my name. No photos, no updates, nothing.
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Aug 8, 2011 08:28
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JackRabbitStorm posted:Yeah, I have "jokingly" been talked to in the past about some of my photos I have on my facebook. A lot of companies do have clauses in the contract about behaviour outside of work, especially stuff that might bring the company into disrepute. I seem to remember that woman that shoved a cat in the bin got sacked for it, though that's an extreme case. When I was managing people I made a point of never mentioning facebook or adding people as friends from work. If they added ME, then fine, but in my head that meant they knew they were adding a manager and that they would be aware of that when posting stuff. That weirdo that legsarerequired said was trying to add all the people on her team is either one of those "I'M EVERYBODY'S FRIEND!!!!" managers, or is planning on using it to spy - either way one to steer clear of.
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Aug 8, 2011 09:43
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Yeah, I personally lost my job due to violating the company policy on 'forums/blogging' about them. I didn't really know there was a policy against it, but whatever. Lesson is always be aware if your workplace has policies about such things.
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Aug 8, 2011 10:24
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Any of you work in Verizon customer service and can confirm this?quote:Union officials say the field technicians and call center workers generally earn $60,000 to $77,000 before overtime, saying that benefits come to well under $50,000 a year." Because, gently caress, I'd be happy to make half of that at the company I work for now. I don't even have any benefits 
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Aug 9, 2011 04:54
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I know a guy who works for them, and even relocated for them, who is 22 and making a ridiculous amount of money, along with able to fully support himself and his very expensive constant surgery on his lower intestine. People that work there tend to move up fast, and they really reward work.
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Aug 9, 2011 07:33
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I'd say 60k is an acceptable amount of compensation to deal with the poo poo that entails home service and call centre, especially if you're in tier 2 and higher. Maybe the perception has moved since most call centres are a poo poo hole environment where you wake up wanting to die in order to earn your 20k/year but that's an issue on its own. If the world was really like that, I'm sure customer service would be much better across the board. This can also apply to retail service. When I left my call centre after 3 years, I was making $40k per year plus full benefits. 2nd tier work at a first party wireless carrier centre. Everyone at my location got paid more because cost of living here is high though. Had I been at any of the other company call centres I would have been making $35k. Even $40k was too low for the poo poo I had to put up with sometimes, and that's high for call centres. less than three fucked around with this message at 08:46 on Aug 9, 2011 |
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Aug 9, 2011 08:41
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I'm an outsourced call center employee for Verizon and I can neither confirm nor deny those numbers, but I especially can't deny them. (I make nowhere near that amount...  )
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Aug 9, 2011 08:46
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I am about to go back to doing call center work... It has to be better than my current job. I currently work in a bank, and instead of having people yell at me over the phone, I have them yell at me in person, because when they get charged overdraft fees, it is my fault. I think I'd rather get paid about 6 dollars more an hour, than work at that bank anymore. The bank pays 19k a year, the call center is starting me off at like 28k or so. I have had friends tell me that I am making a mistake, but honestly, what I do now is exactly like working in a call center, but instead I can have customers yell at me face to face. I had a co-worker get his tires slashed, and the bank did nothing about it. They just said that their cameras got nothing on tape, and that the note written on the car was could have be fabricated so there was nothing to prove it was a customer. The note said, "HAVE A SAFE DRIVE HOME BITCH! - Mark." Mark was a customer who came in earlier that day and was freaking out because he got an overdraft from being at the casino all night.
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Aug 9, 2011 14:18
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peniscurve posted:I had a co-worker get his tires slashed, and the bank did nothing about it. They just said that their cameras got nothing on tape, and that the note written on the car was could have be fabricated so there was nothing to prove it was a customer. The note said, "HAVE A SAFE DRIVE HOME BITCH! - Mark." Mark was a customer who came in earlier that day and was freaking out because he got an overdraft from being at the casino all night. Alright, what? Regardless of the employer being a shitheel about this, why on earth would he not go to the police over that?
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Aug 9, 2011 14:29
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rolleyes posted:Alright, what? Regardless of the employer being a shitheel about this, why on earth would he not go to the police over that? Because the people I work with are dumb. My boss more or less convinced them that they wouldn't have enough proof, since there was no video camera, and Mark could have been anyone.
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Aug 9, 2011 17:24
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peniscurve posted:Because the people I work with are dumb. My boss more or less convinced them that they wouldn't have enough proof, since there was no video camera, and Mark could have been anyone. Yeah, but a person who signs their own name on a note when vandalising a car, would most likely admit to doing it if asked by the police. "Hell yeah I slashed his tires, he had it coming!"
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Aug 9, 2011 18:42
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I often wonder what goes through the minds of people when they say "YOU JUST LOST A CUSTOMER" or any variation of it. Are any of these people in this very thread? The person you're saying this to over the phone really does not give a flying poo poo whether or not you choose to spend money within this establishment ever again. No, seriously, he/she does not. You're not talking to Mr. Sony, you're talking to Ted, and Ted just wants you off the phone so that he can move on to the next call. I've lost count how many times I'd have a customer screech those holy words at me only for me to reply "Alright, I have cancelled your account. You will receive your payout balance statement in the mail within 7 business days. Once this has been paid, your account will be considered closed". I then thank them for their call and wish them a merry day. I'm not here to personally see my company generate higher revenue. I see none of it, nor do any of my co-workers. We laugh at you for thinking any of us give a goddamn gently caress about your account. Yes, we know that threatening to cancel your services will sometimes get you a nicer deal for 6 months or something, but we know of this trick. We can see you've threatened to close your account 3 times already. When you hang up and call back thinking you'll get someone else to try it on, there's an excellent chance the person you're now talking to is sitting next to Ted. We share with each other details when a particular weirdo is agent-bouncing. We laugh at you. However, be nice/respectful to us, don't act like a manchild whining because he didn't get his cake, and there's almost no limit to what we can do for you  edit: sperling KOMI fucked around with this message at 19:30 on Aug 9, 2011 |
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Aug 9, 2011 19:19
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I don't get those people that often, but I did once get written up for being smart with them. "I'll take my business elsewhere then!" (After asking for poo poo I can't do):iamafag: "Sure thing!" *click* Apparently called back, asked for a supervisor who wrote me up. Apparently my proper response was to offer her something else that was just not comparable with what she wanted, and told to do that in the future.gently caress that poo poo, I'm always in top five in the sales rankings, floored the last sales competition without trying ($80 giftcard...) and the head manager likes me. As these people are so few and far between, I feel entitled to just hang up with a chipper voice and go back to reading whatever cheap-rear end paperback I'm currently reading. Another thing, I work inbound calls for a company that's lovely, and has a super-easy number so there's a lot of prank calls. I've found that the strategy that works for longest hang-time, thus more time to read, is to be as silent as the grave. I would like to hear what others do with prank callers.
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Aug 9, 2011 19:47
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KOMI posted:I haven't screeched 'WELL YOU JUST LOST A CUSTOMER' but I have absolutely requested (bluffed) to cancel my account and the reason I do is because I get transferred to retention department who gives me bonuses. Usually do this with cable / credit cards but the reason I do is because it works.
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Aug 9, 2011 20:11
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Ya I know what you mean. As a matter of fact I can usually tell when a dude is just passively saying it, because he probably wants to take a stab at it, and more often than not I'll give it to them anyway because he was a cool dude. It's just the typical trash talk customers that I happily close without discussion.
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Aug 9, 2011 20:19
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I love when poo poo customers threaten to take their "business" elsewhere. Policies that are in and out of cancellation every month for years, finally floating along paying bare minimum catches up and a double payment is due with no way to take any less of a payment and they threaten to "take their business elsewhere". WHAT BUSINESS!?
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Aug 9, 2011 21:04
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Loving Life Partner posted:I love when poo poo customers threaten to take their "business" elsewhere. Yeah, always a fun conversation in the land of collections as well. "You guys suck! Just close my account!" "Certainly sir. How will you be paying the outstanding £2000?" "What?" Some people genuinely think they just say "CLOSE MY ACCOUNT" and the debt magically disappears.
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Aug 9, 2011 21:22
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Fil5000 posted:Yeah, always a fun conversation in the land of collections as well. I have fun with this at the bank. We will not close an account with a negative balance. "CLOSE MUH ACCOUNT" "Okay. I can process that once the account is brought to a zero balance and all negative balances paid"
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Aug 9, 2011 21:52
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Although I don't work in a call center (I work at a bank), it's ridiculous how many people think that we give a poo poo when they want to close their accounts. I usually have nothing to say when they start complaining because, really? Yeah, I don't care and it sucks having to act like I actually do..does anyone have a good response to this when somebody says this?
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Aug 10, 2011 01:39
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KOMI posted:I've lost count how many times I'd have a customer screech those holy words at me only for me to reply "Alright, I have cancelled your account. You will receive your payout balance statement in the mail within 7 business days. Once this has been paid, your account will be considered closed". I then thank them for their call and wish them a merry day. You're allowed to do that once they say that? Awesome. What kind of reactions do you get?
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Aug 10, 2011 02:36
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KOMI posted:I often wonder what goes through the minds of people when they say "YOU JUST LOST A CUSTOMER" or any variation of it. Are any of these people in this very thread?  If the people who call into my business try to pull that, they're gonna get their wages garnished. The power is delicious.
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Aug 10, 2011 04:04
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I used to work in retention so I got the "lost a customer" thing a lot. They would call in yelling and telling me to close their account. Once I gave them a date and time they were like a deer in headlights. "I thought you would offer me a discount" Well you weren't asking for a discount now were you? They are just as bad as the "I hope this call is being recorded" people. I had a guy today call in and his service was shut off due to non payment. He stated he made a payment and has proof from his bank. I advised him to bring it to the office and we can get it all sorted. At this point he brought up that he works for the fcc, the Federal Communications Commission and that he is recording the call. I tell him that is perfectly fine by me, and told him the procedure again. He then went on about how he will take down my company because he works for the fcc. He then went on about how billing a month in advance is illegal and just a way to build interest. Mind you I work for a huge cable company. I calmly explained what he needs to do, and then thanked him for his time. These are my favorite calls. People just trying to get a rise out of me. I've worked here for over five years, I'm pretty sure your house could be burning down and you could have a burning dog inside and I'd still be just as calm.
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Aug 10, 2011 04:52
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I just can't bring myself to act over-sympathetic to people who are just trying to bully me, so I just become really dry and apologetic. I'll probably get in trouble if any of these calls are recorded since my center is really big on acting really enthusiastic and empathetic. Another thing I hate is when people think they can call me out or whatever. I was on the phone with some lady for 40 minutes because she was convinced I was hiding some information from her. All I needed to do was give her a phone number to a specific person and transfer her, but she was convinced I was trying to give her the run-around or something. After 40 minutes of dealing with her asking over and over again why I couldn't get to this piece of information, with slightly different wording each time, and lots of "I just don't understand why you can't look this up for me," she finally wrote down this person's phone number--after I'd offered it multiple times--and said she'd just call back later when I offered to transfer her. This would have been a five minute call at the most if she had just let me transfer her. Then yesterday, there was a guy who called with a really, really unusual question about what was covered on his insurance policy. There's a department that normally handles general questions about policies, and I told him I'd get him to someone that could help him since I didn't have the training to deal with his situation. He was the worst jerk about wanting to know why I couldn't just answer his question. When I finally was able to put him on hold to get in touch with the other department that normally takes those types of questions, that department didn't know what to do with his particular circumstances. So I got back to him, apologized and told him he'd have to talk to a specific type of professional, and he gave the most condescending lecture about how I'd misled him and how I didn't have the training to understand his predicament (no poo poo, I'd been telling him this from the beginning), and he hung up. Also, people who call with noisy backgrounds and get angry when I ask them to repeat things. Or people who have a name that sounds similar to a popular name, and who get indignant when I ask "Is it alright if I call you (name that I thought I heard)?" I actually have a name with multiple possible spellings that sounds a lot like a bunch of popular female names, so I have no idea why some people get so drat exasperated just because I didn't hear their name quite right in their noisy environment. I actually feel like I prefer the angry, pissed off callers more than the ones that are just quietly exasperated and condescending. I think my boss is starting to sense that I'm a little burned out, and he's offered to listen to me whenever I'm about to lose it, but I'm afraid to take him up on that offer just because it seems like such a bad idea from a professional standpoint... I'd much rather just save it for a dumb Internet board.
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Aug 10, 2011 05:06
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legsarerequired posted:I actually feel like I prefer the angry, pissed off callers more than the ones that are just quietly exasperated and condescending. I know this. There are sometimes where I want the next person to be an rear end that I can bitch right back at, because the quiet but condescending people are the ones that will never escalate a call to the point where you can have the satisfaction of listening to your sup to tell that person to shut up. It's become a godsend when someone asks to talk to a supervisor, because as long as I've tried to dissuade them once, I feel like it's out of my hands.
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Aug 10, 2011 05:56
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Whenever someone starts the call and in the first 2 or 3 sentences uses the phrase "you people", you know it's going to be a wild ride.
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