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My time at the big parts store has gotten so bad that I won't even shop at this store and use my 20 perrcent discount, I go to one of the competitors and pay full price.
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Aug 27, 2011 22:12
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I don't know if I'm being a bigoted jerk or not, but today two young women and a young man came into work and bought something for $1.80. One of the girls handed me a debit card and I told her we have a credit card minimum for $5, sorry. The girl she's with gets up in my face and goes, "Um, she's not from the states so she doesn't have any cash on her." I know she was speaking some sort of Slavic language before, but she was also speaking English and probably could have told me herself. Additionally, who comes to another country without even $2 in change?! I know that not everyone is privileged enough to have money but she was trying to pay with a debit card, so she had money somewhere...In fact, I think it was a Citibank card...
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Aug 27, 2011 23:29
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The out date thing is infuriating. Especially when the health inspector comes and finds a million things and you had no clue because the date was not obvious at all and the manufacturer doesn't send anything to indicate how to read it. It is worse when it's a gas station or something of that ilk where the candy and such comes from an outside vendor. And water..seriously water I think I made my boss cry when during a slow season me and a co worker spent a few days finding all of the codes and taking everything out. Most of it went back to the vendors but man it was a pain because some of those codes are printed in spots where you practically have to open the product to find the code. Just insane. This thread is making me want to just haul up and move to Europe. It is so frustrating when you are just trying to do the right thing and there are companies actively working against you do doing that. *Edit I have read in a few places that the charge minimum is actually illegal and places that do it can be heavily fined. It sucks because the stores make no money off of a small charge but ehh what are we supposed to do.
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Aug 27, 2011 23:31
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Not illegal, but against their agreement with VISA and Mastercard, so they could have their card reader deactivated. There are definitely stores out there that simply have a sign saying "credit cards with a 5% charge". They all tend to be convenience stores based upon beer. I guess they figure their customers aren't the type to report them.
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Aug 27, 2011 23:49
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I know it's against the agreement, but I have no say in the minimum or not...
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Aug 27, 2011 23:52
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Is it illegal for a company to print a driver's license number onto a check in the US? Because one customer I had was pretty adamant it was. Or he said the credit bureau told him not to, and it was illegal. I just kept telling him that the check reader will automatically print the license number after I type it in, but it still took him like ten minutes to actually give me his check and DL.
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Aug 28, 2011 00:34
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Magikarpal Tunnel posted:Is it illegal for a company to print a driver's license number onto a check in the US? Because one customer I had was pretty adamant it was. Or he said the credit bureau told him not to, and it was illegal. It's not illegal, its just stupid. It makes it easier to steal someone's identity.
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Aug 28, 2011 00:52
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At my old Shop-Rite, we had to use or SSNs to punch into the timeclock. And if I recall part of it was on our paychecks. And the timeclock was right by all the registers by customer service. Yea that was pretty dumb.
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Aug 28, 2011 01:12
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Phyzzle posted:Not illegal, but against their agreement with VISA and Mastercard, so they could have their card reader deactivated. Interesting. Minimum spend for a card purchase is fairly common here in the UK, in anything smaller than a big name supermarket. Guessing it's either not the same agreement system over here or people just aren't aware so aren't likely to report it.
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Aug 28, 2011 01:31
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supernothing posted:My time at the big parts store has gotten so bad that I won't even shop at this store and use my 20 perrcent discount, I go to one of the competitors and pay full price.
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Aug 28, 2011 01:45
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2508084 posted:It's not illegal, its just stupid. It makes it easier to steal someone's identity. Of course, and he said that about ten times, but it's not like I can change what the reader prints onto the check. I just told him to take it up with our head office. vv Yeah, he just did not want to hear any of it. It took the acting manager for the night telling him that "Yes, the checks are going to go into the safe in like ten minutes and then they will be in a sealed deposit bag and we are taking them to the bank in the morning" to get him to actually give me his driver's license. And he was still saying 'well what about the bank tellers!?'. big dyke energy fucked around with this message at 04:48 on Aug 28, 2011 |
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Aug 28, 2011 01:54
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Magikarpal Tunnel posted:Of course, and he said that about ten times, but it's not like I can change what the reader prints onto the check. I just told him to take it up with our head office. I totally didn't read the "for a company" part of your sentence. I thought he was saying it was illegal period to put your DL# on your checks. I know people who will put DL, Phone number, hell even some still do SSN on their checks. No, if your *company* is printing the DL# on the check as you run it, then thats perfectly legal and a better idea than having the cashier write it in what may or may not be legible handwriting. \/ like most work force laws 
ladyweapon fucked around with this message at 04:57 on Aug 28, 2011 |
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Aug 28, 2011 02:07
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Phyzzle posted:Not illegal, but against their agreement with VISA and Mastercard, so they could have their card reader deactivated.
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Aug 28, 2011 04:53
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Nah, it's legit. Just not for debit cards. http://usa.visa.com/about_visa/ask_visa/index.html Minimum Purchase U.S. retailers may require a minimum purchase amount on credit card transactions. The minimum purchase amount must not exceed $10 and does not apply to transactions made with a debit card.
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Aug 28, 2011 05:05
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NickBlasta posted:Nah, it's legit. Just not for debit cards. I think what he's talking about is different. What's not right is slapping a different price on a product just because they're using a credit card. Like if I bought somthin for $10 with debit, but they jack it up to $12 because I'm using a credit card. It's not minimum purchase, it's altering the price based on payment.
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Aug 28, 2011 05:07
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Chicken Doodle posted:I think what he's talking about is different. What's not right is slapping a different price on a product just because they're using a credit card. Like if I bought somthin for $10 with debit, but they jack it up to $12 because I'm using a credit card. It's not minimum purchase, it's altering the price based on payment. They do enforce this. Or at the very least take the time to send out stop it letters. I wouldn't want to mess with credit card companies if I was a business.
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Aug 28, 2011 05:41
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Chicken Doodle posted:I think what he's talking about is different. What's not right is slapping a different price on a product just because they're using a credit card. Like if I bought somthin for $10 with debit, but they jack it up to $12 because I'm using a credit card. It's not minimum purchase, it's altering the price based on payment.
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Aug 28, 2011 07:05
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drat Bananas posted:What if they give a discount for using cash? Liquor stores I've been in always seem to give a discount for using cash. So charging $10 for cash or $12 for credit, seems like one of those "six of one, half a dozen of the other" situations. That's tricky... Say the product, vodka, is $20. If you pay $20 in cash and get a discount, that's iffy and seems to me to be the same kind of dishonesty, but might be fair. If you pay Visa and the bottle goes up to $22 based solely on that fact you're paying with Visa, that's a breach of the contract the merchant has with Visa/Mastercard.If they display the Visa/Mastercard Accepted sign they must abide by their rules. You shouldn't be penalized for paying with a CC. (sorry, I just learned all this in my new job's training) Erm, sorry about the derail. It's been weird getting out of retail. I have noticed that I'm really a lot calmer when I shop though, heh. A girl at Staples helped me find a poster board that looked like it was sold out, and I got her name and told her Manager she saved the sale. It's sad that he (and other employees) looked genuinely stunned that someone would give an employee praise. Chicken Doodle fucked around with this message at 07:19 on Aug 28, 2011 |
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Aug 28, 2011 07:17
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drat Bananas posted:What if they give a discount for using cash? Liquor stores I've been in always seem to give a discount for using cash. So charging $10 for cash or $12 for credit, seems like one of those "six of one, half a dozen of the other" situations. I'm pretty sure that's exactly the same thing - the credit card companies don't want their purchasing method to be seen as the more expensive option to the consumer (even though it is to the business), so that's why that rule is in the merchant agreement. If you get it cheaper by paying with cash, that's literally the same as it being more expensive with Visa, and I suspect if they get wind of it the retailer will get a "stop it" letter and/or their card processing pulled.
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Aug 28, 2011 07:53
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I work for a California based company, if that matters. We are not to ever write down a DL number on a check, or on a manual draft credit transaction (the old carbon copy kachunk-kachunk credit receipts when it doesn't go thru the regular way). Even though there is a giant spot on the manual drafts that say to put DL # here, and that on most of the checks we get, the DL # is preprinted on it. For credit transactions (that go through electronically, and don't need the old carbon copy ka-chunk ka-chunk way), we are allowed to "ask" for ID, but we are not allowed to require ID. I get lots of customers that watched a 60 Minutes, or a Nightline or something, that tell me it's illegal for me to ask for ID for a credit transaction. I say "No, I can ask for it, but you can refuse to show me. If you refuse, then your card must be signed on the back, and your electronic signature must match the card." This confuses people.
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Aug 28, 2011 08:44
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Fil5000 posted:I'm pretty sure that's exactly the same thing - the credit card companies don't want their purchasing method to be seen as the more expensive option to the consumer (even though it is to the business), so that's why that rule is in the merchant agreement. If you get it cheaper by paying with cash, that's literally the same as it being more expensive with Visa, and I suspect if they get wind of it the retailer will get a "stop it" letter and/or their card processing pulled. I see this argument going, what about all the gas stations that charge $3.95 for credit, $3.85 for cash?
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Aug 28, 2011 18:16
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Medullah posted:I see this argument going, what about all the gas stations that charge $3.95 for credit, $3.85 for cash? I saw that near my house and I've never seen it before when I lived in NJ. My boyfriend asked his dad who lives in Maine and he said it was illegal. What gives?!
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Aug 28, 2011 18:29
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From the Visa page (Google Cache because the page is being lovely right now). A surcharge for using credit is against the rules (and apparently against the law in some states). A discount for using cash is not. Yeah, it's functionally the same thing, but it's technically different and is thus allowed.
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Aug 28, 2011 22:09
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SIHappiness posted:From the Visa page (Google Cache because the page is being lovely right now). That's... utterly backward. I mean, really? All the store has to do is price everything up 10% and offer a 10% discount for not-credit? I don't think I've ever actually been to a store in the UK that has offered any sort of cash discount - maybe it's not legal over here.
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Aug 28, 2011 23:10
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Fil5000 posted:That's... utterly backward. I mean, really? All the store has to do is price everything up 10% and offer a 10% discount for not-credit? I don't think I've ever actually been to a store in the UK that has offered any sort of cash discount - maybe it's not legal over here. Look at any utility bill. 5% discount for using direct debit. Exactly the same as saying we'll make you pay more if you pay with your credit card, or go to the post office with cash in reality but technically its not the same so thats ok.
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Aug 28, 2011 23:35
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Cast_No_Shadow posted:Look at any utility bill. Excellent point, hadn't considered that. I suppose I associate it with "we will charge you for sending you a paper bill" which at least sort of makes sense as you're getting something "extra" (despite the fact that companies would happily send you paper bills for years and years until email became widespread).
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Aug 28, 2011 23:38
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I've only seen one store use the "Discount for cash/debit" in my country (Iceland). And that's when buying school books for college. I always feel like a boss when the 5% discount rings up for me. "gently caress yeah, marginally cheaper when I save up for it!" 
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Aug 29, 2011 00:20
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Had some customer get pissed and walk out on a huge deal for a coke because he couldn't read. The coupon was for a 1.25L and you could get it free except the sales tax (which it stated on the coupon), so his total would have been 6 cents. "That isn't free!!" And walked out without the coupon. So thanks for the deal I guess.
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Aug 29, 2011 01:05
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Fil5000 posted:Excellent point, hadn't considered that. I suppose I associate it with "we will charge you for sending you a paper bill" which at least sort of makes sense as you're getting something "extra" (despite the fact that companies would happily send you paper bills for years and years until email became widespread). I thought that the charge for paper billing was to encourage people not to choose it, thus saving needless paper wasting. And that the direct debit discount was to encourage people to use a system of payment that is taken automatically.
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Aug 29, 2011 02:05
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Robzor McFabulous posted:I thought that the charge for paper billing was to encourage people not to choose it, thus saving needless paper wasting. And that the direct debit discount was to encourage people to use a system of payment that is taken automatically. I'm pretty sure it's just to encourage customers to use the billing and payment methods that have the lowest cost to the company so they make more money off your transaction. It's just like grocery stores that give you a discount for bringing in your own bags. They don't have to give you bags for free, so they knock off a small sum that ostensibly would equal the surcharge they markup to cover cost of the bags.
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Aug 29, 2011 03:28
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I want to know who thought it was a good idea to put a 50 year old 4'10" old lady in a department that requires to be able to lift 20-60lb boxes all day, and to reach up to stuff that is stacked 6 feet and requires getting a bit wet and dirty due to having to clean. Lets not even mention about having to hustle due to hours being cut since 5 years ago. I have two choices: 1. Communicate between her and my bosses that she isn't getting the job done due to her being physically incapable and then getting called out being a bad manager and maybe having to deal with a few tears. 2. Or me just dealing with it and picking up the slack and being miserable.
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Aug 29, 2011 05:45
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e: poo poo
extremebuff fucked around with this message at 05:59 on Jul 29, 2014 |
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Aug 29, 2011 07:28
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Fil5000 posted:That's... utterly backward. I mean, really? All the store has to do is price everything up 10% and offer a 10% discount for not-credit? I don't think I've ever actually been to a store in the UK that has offered any sort of cash discount - maybe it's not legal over here. I think that's the only time I've seen it happen in the UK though.
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Aug 29, 2011 12:46
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I've never seen it in a retail store here in the UK, but it applies to just about any service/utility or so it seems. Electricity? Direct debit discount. Insurance? Processing fee for credit cards. Booking a ticket with Ryanair? Hahaha, who the gently caress am I kidding, if you somehow manage to make it through their website without paying a card charge their hired goons will beat it out of you at the airport.
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Aug 29, 2011 19:46
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rolleyes posted:I've never seen it in a retail store here in the UK, but it applies to just about any service/utility or so it seems. Electricity? Direct debit discount. Insurance? Processing fee for credit cards. Booking a ticket with Ryanair? Hahaha, who the gently caress am I kidding, if you somehow manage to make it through their website without paying a card charge their hired goons will beat it out of you at the airport. I think Ryanair get away with that because there is literally one type of card that something like 0.5% of the population actually HAS that you can check out without any card fee. It's how they get away with advertising the flights at the price without the card handling fee, just because there's a tiny chance that you might not attract it. I recall an interviewer asking Michael O'Leary about whether he thought that was a fair way to advertise, and his response was basically "It's legal, so it must be ok."
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Aug 29, 2011 21:44
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O'Leary's just the kind of person who is objectionable to most of the population. He's happy to use the law when it suits him (like your example) but when it doesn't then he and his company pull some downright shady poo poo. The biggest one I can remember was the whole Icelandic ash cloud business, where events kind of went:
Erm, I seem to have derailed the thread somewhat so apologies. tl;dr: gently caress Michael O'Leary.
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Aug 29, 2011 21:58
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Good news everyone! They bought my team lunch because we're pretty much performing miracles on a daily basis. So 1/2 of a small stromboli later, I'm feeling slightly more pleased with myself. Not that lunch is going to make up for understaffing us for the past 2 1/2 years and denying me 45 minutes of overtime on Friday. A day which we made like $89,000 over plan. So yea, that  sure is gonna but a hurting on those numbers.But a free lunch fixes everything right?
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Aug 29, 2011 22:14
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rolleyes posted:O'Leary's just the kind of person who is objectionable to most of the population. He's happy to use the law when it suits him (like your example) but when it doesn't then he and his company pull some downright shady poo poo. The biggest one I can remember was the whole Icelandic ash cloud business, where events kind of went: Edit: ^^^^^^^^^ Long as it wasn't a ghost stromboli. Nothing is worse than haunted food. Nah, it counts, because he's like some of the dodgy managers that have come up in the thread. The sort that will not only break the law, but make their employees do so as well and probably sack them if they don't. I don't object to Ryanair's business model (i.e. strip everything you can out of the flight experience apart from "a chair" and then charge for everything else), because if you're going from one end of the UK to the other, or just across the channel, you don't need a film, food, all that stuff, so you should be able to not have it and pay less. It's all O'Leary's dodgy behaviour - like saying publicly that the ash cloud was all basically fine and the government were being big babies about it (despite no evidence either way at the time he said it, and no retraction from him since tests showed the cloud could well have utterly hosed up anything flying through).
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Aug 29, 2011 22:18
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Is it just the restaurant industry, or is it all over retail that customers are complete and total assholes on Sundays? I mean moreso than usual. I understand that you've just sat through a monotonous church service for [x] amount of hours and you're probably grumpy because you had to get up early on the weekend, but stop taking it out on servers, you jerks.
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Aug 30, 2011 10:21
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MAO TSE-TUNGACUNT posted:Is it just the restaurant industry, or is it all over retail that customers are complete and total assholes on Sundays? I mean moreso than usual. I understand that you've just sat through a monotonous church service for [x] amount of hours and you're probably grumpy because you had to get up early on the weekend, but stop taking it out on servers, you jerks. I dunno, when I worked in a bakery during high school Sundays after church were busy, but no different from the Saturday early morning rush. Probably because we were a bakery though.
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Aug 30, 2011 13:37
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