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ExcessBLarg! posted:So my Epic hasn't gotten the last few PRL updates, and selecting "Update PRL" fails everytime I try it. Apparently this is common problem among Samsung's Sprint devices, and it's suggested to do a ##SCRTN# to reprogram the device. Pretty sure Sprint is having some issues on their end tonight, every phone i activate has taken 2 tries to program, and porting is currently down (which really sucks for me). Glitches like that usually get flushed out within 24 hours, but that is likely why you are getting a provisioning delay. A lot of times it is simply something in the sprint system (how the phone talks to the towers, etc) that gets jumbled up, and doing a refresh on their end (not just phone on your end) makes things work better.
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Sep 4, 2011 01:04
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Duckman2008 posted:Pretty sure Sprint is having some issues on their end tonight, Maybe the PRL updating bug on the phone is fixed, but it's broken now on Sprint's end. I probably shouldn't do this kind of stuff on a Saturday night.
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Sep 4, 2011 01:23
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ExcessBLarg! posted:Ah, yeah, that explains some of it. Would this kind of thing cause PRL updates to fail too? I don't know, I've been bashing my head in all day over this.
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Sep 4, 2011 01:35
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4G is active in Tulsa. I got it at two different points in town eight miles apart. Confirmed by a friend, weak signal for both of us but netflix loads awesome fast. Not that there are many Tulsa goons, but still.
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Sep 4, 2011 04:49
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I can't get the normal camera to work at all anymore. The front-facing one works fine if I can get the app UI to load, but the normal camera only shows a black screen, usually without the UI loading. Using a third-party camera app doesn't have an effect, and CatLog shows a bunch of Qualcomm errors related to the camera. I have tried reverting to the stock rom with S-ON, different microSD cards, battery pulls and factory resets. No change at all. Pretty sure this is a hardware problem. I signed up on July 5th and have TEP. What am I looking to pay for a replacement if I take it into the store? Would love to avoid the $100 if possible for something hardware-related that I didn't cause.
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Sep 4, 2011 18:45
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Krittick posted:I can't get the normal camera to work at all anymore. The front-facing one works fine if I can get the app UI to load, but the normal camera only shows a black screen, usually without the UI loading. It is under warranty take it in, they will swap it out no charge. They won't care that it is rooted (or shouldn't ). Only bummer is if you get a 3D with the latest software that you cannot root.
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Sep 4, 2011 18:58
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Duckman2008 posted:It is under warranty take it in, they will swap it out no charge. They won't care that it is rooted (or shouldn't ). Only bummer is if you get a 3D with the latest software that you cannot root. Can't I just use the official unlock with this guide instead? http://forum.xda-developers.com/showthread.php?t=1239821
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Sep 4, 2011 19:10
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Duckman2008 posted:Only bummer is if you get a 3D with the latest software that you cannot root. There's two caveats with the official method. First, for a reason that's unknown to me, not all custom recoveries work with HTC's method. Second, custom kernels can't be flashed from recovery unlesss you boot to it through fastboot. To make a long story short, for now, if you boot recovery via fastboot and do all your flashing that way, it should work fine. This thread contains a guide for rooting the Evo 3D and installing (a compatible) ClockworkMod. There's also a version of TWRP recovery that's compatible with the official method floating around, but I can't find the xda post with it right now. If you want to flash a custom kernel or ROM, follow the directions in this post to boot ClockworkMod through fastboot, which allows for the kernel to be flashed as well.
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Sep 4, 2011 19:19
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I went to the store and they told me that Sprint will not replace the phone because the camera is considered to be non-essential. The camera. On an EVO 3D. The 3D part doesn't work without the camera... They said I can use the insurance and pay $100 or wait 6-8 weeks for their cameras to be in stock for an in-store repair. The store manager confirmed this policy when asked. I was quite polite about the whole thing but they basically didn't give a poo poo. Not going to even get into the apathy and body odor coming from the hambeast working there, but the whole experience left a bad taste in my mouth, quite literally. Guess I'm not using the camera until I can add $100 in my budget and somehow do without a phone for however long it takes insurance to replace it. 
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Sep 4, 2011 21:38
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Krittick posted:I went to the store and they told me that Sprint will not replace the phone because the camera is considered to be non-essential.
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Sep 4, 2011 21:59
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ExcessBLarg! posted:If you have a backup phone, it might be worth trying to contact HTC directly to see if they'll fix/replace the phone under the one-year manufacturer warranty. This is my first Sprint phone, so no backup. I'll have to go without a phone for it, which is awesome fun considering I'm on call for a large part of my job.
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Sep 4, 2011 22:02
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That is not right Kittick. Was it a Sprint repair center? Either way call Sprint and tell them your situation.
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Sep 4, 2011 22:35
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Mr. Ali posted:That is not right Kittick. Was it a Sprint repair center? Either way call Sprint and tell them your situation. Oh, I definitely did call. It was a corporate store that apparently is also listed as a repair center (according to the phone rep). They said the same thing, that "Sprint does not replace phones if the camera is broken." Asking for a supervisor did nothing and they could barely be understood. The only thing I care about right now is getting a replacement phone without having to wait a period of time with no phone. Just frustrated at this whole experience because I've enjoyed Sprint for the most part until now, and wouldn't dream of switching to a carrier without unlimited data.
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Sep 4, 2011 22:58
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Krittick posted:They said the same thing, that "Sprint does not replace phones if the camera is broken." Edit: But yeah, how do you convince them of that?
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Sep 4, 2011 23:47
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ExcessBLarg! posted:That's probably true in the sense that they would attempt to repair the camera first. The bullshit part is where they can't do that for 6-8 weeks, so they should replace it, fix it on their own time, and sell it refurbished. Considering that the manager was equally useless, I've given up on convincing them of anything. Not letting them near the device to "repair" it either, as they didn't seem terribly bright.
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Sep 4, 2011 23:59
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Call the Consumerist hotline in the OP.
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Sep 5, 2011 00:17
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The Sprint iPhone 5 has been all but confirmed by leaks. Nobody here has any reason to believe or trust me, but I can guarantee Sprint is getting an iPhone next month. Nexus ICS is coming to Sprint, too. Battle Cattle fucked around with this message at 05:10 on Sep 5, 2011 |
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Sep 5, 2011 00:33
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http://www.bgr.com/2011/09/04/best-buy-anticipating-iphone-5-for-sprint-preorders-starting-next-month/
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Sep 5, 2011 01:53
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Battle Cattle posted:The Sprint iPhone 5 has been all but confirmed by leaks. Nobody here has any reason to believe or trust me, but I can guarantee Sprint is getting an iPhone next month. I pray you are correct about the Nexus ICS.
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Sep 5, 2011 03:07
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I'm about to port my last number (my personal one) over to Sprint. I'd planned on picking up another Nexus S like I currently use with T-Mobile. All the talk of the Nexus Prime has me waiting, but I wonder, is there any way to 'save' my initial phone discount, or is it like T-Mobile's policy of 'If you don't buy a subsidized phone at the time of activation you lose the discount'? Incidentally, you guys talking about Sprint's network being slow should spend some time with T-Mobile's 'throttled' data service.
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Sep 5, 2011 03:24
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Krittick posted:I went to the store and they told me that Sprint will not replace the phone because the camera is considered to be non-essential. Call the retentions number in the op, you have a right to bitch. iostream.h posted:I'm about to port my last number (my personal one) over to Sprint. I'd planned on picking up another Nexus S like I currently use with T-Mobile. If you buy a phone outright or bring a phone, you keep your new customer pricing for later. So honestly, I would recommend buying an EVO used for $200, keeping your upgrade for the prime or whatever phone like it. Duckman2008 fucked around with this message at 14:37 on Sep 5, 2011 |
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Sep 5, 2011 14:35
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Krittick posted:Considering that the manager was equally useless, I've given up on convincing them of anything. Not letting them near the device to "repair" it either, as they didn't seem terribly bright. Call customer care and tell them the camera doesn't work and you can't take it to a repair center and you want to do an Advanced Exchange. They'll send you a refurb phone in the mail and you just have to send your old one back within 15 days.
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Sep 5, 2011 15:56
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Dansu posted:Call customer care and tell them the camera doesn't work and you can't take it to a repair center and you want to do an Advanced Exchange. They'll send you a refurb phone in the mail and you just have to send your old one back within 15 days. Will try this and then the retention's number. Thanks guys. 
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Sep 5, 2011 16:41
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Battle Cattle posted:The Sprint iPhone 5 has been all but confirmed by leaks. Nobody here has any reason to believe or trust me, but I can guarantee Sprint is getting an iPhone next month. My birthday is coming up, I'm going to have to choose between a nexus prime, iphone5, and the sgs2? Yikes!
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Sep 6, 2011 02:27
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Appachai posted:My birthday is coming up, I'm going to have to choose between a nexus prime, iphone5, and the sgs2? Yikes! The first two will most likely out-class the third. The iPhone will be a better, newer iPhone if that's your thing, I'm sure it's going to be a great device. The Prime will most likely (according to rumor) be Samsung hardware but with software made by competent developers, and will likely have a higher resolution screen than the SGSII. The SGSII will be running Samsung software, so it will be updated slower than the Prime and be full of Touchwiz and carrier software.
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Sep 6, 2011 02:53
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900ftjesus posted:The Prime will most likely (according to rumor) be Samsung hardware but with software made by competent developers, and will likely have a higher resolution screen than the SGSII. The SGSII will be running Samsung software, so it will be updated slower than the Prime and be full of Touchwiz and carrier software. If the above holds true (Samsung hardware, competent devs, crazy specs), then I want the Prime so bad it hurts.
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Sep 6, 2011 04:23
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Well that all but confirmed iPhone 5 has me going saying day one loving purchase. GOD YES. Evo 3D you're nice but whatevs. Also the fact that someone is even considering between what may be the Nexus Prime (believe it or not this is an option too and not just the two that follow it, just going to throw that out there), an iPhone, and a Galaxy S 2. Are you kiddin? averox fucked around with this message at 11:26 on Sep 6, 2011 |
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Sep 6, 2011 05:44
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averox posted:Well that all but confirmed iPhone 5 has me going saying day one loving purchase. GOD YES. Some people don't like iOS, believe it or not.
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Sep 6, 2011 05:49
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That other option being the supposed Nexus Prime. I'd rather wait for the Nexus Prime than go Samsung again. Who knows though maybe Samsung really have fixed their problems although I can't find it in my heart to trust a phone by them. Apparently the SGS2 uses the same wimax chip as the Epic 4G. Not that I know how well 4G works on the Epic 4G.
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Sep 6, 2011 06:19
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averox posted:Well that all but confirmed iPhone 5 has me going saying day one loving purchase. GOD YES. No. I really don't think iOS is really that easy to use, probably because of my windows and Linux upbringing. iTunes is just a pain in the butt for me to use with my iPad. Of course if the phone is really that cool I might suffer through it. Otherwise the prime is looking good
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Sep 6, 2011 07:12
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averox posted:That other option being the supposed Nexus Prime. I'd rather wait for the Nexus Prime than go Samsung again. Who knows though maybe Samsung really have fixed their problems although I can't find it in my heart to trust a phone by them. Apparently the SGS2 uses the same wimax chip as the Epic 4G. Not that I know how well 4G works on the Epic 4G. Ah gotcha. Well, I would stay away from the epic touch, if the Prime comes to sprint, that is the next phone to get.
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Sep 6, 2011 13:42
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iostream.h posted:Incidentally, you guys talking about Sprint's network being slow should spend some time with T-Mobile's 'throttled' data service. This latest time, this Labor Day weekend, I only used a couple hundred MBs tethering before it started to occur. I thought Sprint wasn't supposed to do this at all.
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Sep 6, 2011 15:35
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averox posted:Who knows though maybe Samsung really have fixed their problems although I can't find it in my heart to trust a phone by them. averox posted:Apparently the SGS2 uses the same wimax chip as the Epic 4G. Not that I know how well 4G works on the Epic 4G. The one issue I have with it is that there's a timeout between when the WiMAX radio goes to sleep and when it's willing to wake up again, and if you try to do data stuff in the interim it'll occasionally fail and you just have to try it a second time. There's a few timeout tunables that can be adjusted to fix that, but I haven't bothered with them as it isn't a huge problem.
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Sep 6, 2011 16:42
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td4guy posted:For the second or third time, I've found myself throttled on Sprint to only 150kbps. I'd be more likely to attribute it to QoS, congestion, and insufficient backhaul than I would to an outright throttling policy.
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Sep 6, 2011 16:48
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Just to clarify, EPRP plans are subject to the $10 Smartphone fee? So the $59.99 plan is really $69.99 if you put anything other than a dumbphone on it? (Trying to figure out if canceling my current Everything Data 450 $69.99 plan with a 20% discount when my contract's up would make sense, since I'll soon be paying an extra ten bucks a month for the privilege of not having to use this loving Moment. But if the EPRP plan is subject to the charge too, I might as well stick with my discount.) (I read the first five and the last ten pages and can't search, sorry. Google suggests yes, but I'm not seeing it mentioned on the EPRP site.) Sailor fucked around with this message at 19:36 on Sep 6, 2011 |
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Sep 6, 2011 19:32
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Yes, EPRP plans are subject to the $10 smartphone fee and aren't eligible for corp discounts.
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Sep 6, 2011 19:37
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My Evo 3D gets really warm and restarts almost loving constantly, it's driving me completely bananas. To be fair, it will sometimes work fine for most of the day...and then suddenly it decides it's too hot inside my pocket and just restarts over and over for like an hour, right when I loving need it, before I get fed up, pull the battery out, and wait for it to cool down. I got it less than 30 days ago, so Sprint should owe me a replacement right? I am on a SERO plan, so should I call SERO/EPRP: 866-264-1282, or Employee Care, or what? edit: bonus question: is there any way I can just draw this out and get the new iPhone instead if I keep getting lovely Evo3D's? I'm starting to hate this phone's crashiness and lovely reception. mellowjournalism fucked around with this message at 20:04 on Sep 6, 2011 |
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Sep 6, 2011 20:01
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yellowjournalism posted:My Evo 3D gets really warm and restarts almost loving constantly, it's driving me completely bananas. To be fair, it will sometimes work fine for most of the day...and then suddenly it decides it's too hot inside my pocket and just restarts over and over for like an hour, right when I loving need it, before I get fed up, pull the battery out, and wait for it to cool down. You either have an app going nuts that gets the CPU going crazy or you have a hardware defect. You might try a hard reset first to see if that fixes it before you bother talking to Sprint. You will also need to go to a Sprint store (where they will do a hard reset to try to fix the problem), they won't resolve hardware issues over the phone. You get a phone trade within 30 days of purchase, and trading your phone does not reset this timer. So the iPhone plan will not work for you. Keep in mind the iPhone will be a huge seller, so don't think they're going to bend over backwards to hand them out, especially for a super discount plan like you have.
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Sep 6, 2011 20:46
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yellowjournalism posted:My Evo 3D gets really warm and restarts almost loving constantly, it's driving me completely bananas. To be fair, it will sometimes work fine for most of the day...and then suddenly it decides it's too hot inside my pocket and just restarts over and over for like an hour, right when I loving need it, before I get fed up, pull the battery out, and wait for it to cool down. Sounds like you have a defective 3D,.just swap it out within 30 days. Sailor posted:Just to clarify, EPRP plans are subject to the $10 Smartphone fee? So the $59.99 plan is really $69.99 if you put anything other than a dumbphone on it? Your discount runs about the same as eprp, so no real reason to switch.
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Sep 6, 2011 20:50
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Duckman2008 posted:Your discount runs about the same as eprp, so no real reason to switch.
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Sep 6, 2011 20:54
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