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brc64 posted:If Sprint knows it's broken, why hasn't it been pulled? Or has it? I'm confused. "There's nothing we can do, it's a known issue, we're working on a fix with LG." That's what I've gotten from them. http://community.sprint.com/baw/thread/76377?start=0&tstart=0 Huge thread on the subject, lots of issues. I hard reset the phone while on my landline talking to them, 2.3.3 remains on the phone regardless. I have to take it into the store to have them hard reset it and try not to charge me because I don't have TEP. This is basically to the point I'm tempted to take the Samsung Reclaim out of the drawer and start using it again.
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Sep 20, 2011 03:38
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No amount of wiping the phone will restore it to a different version of Android. You'd have to root and install a custom ROM or something.
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Sep 20, 2011 03:40
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Yeah, I pretty much figured that but went through the motions so the discussion would move forward. I'm not going to root.
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Sep 20, 2011 03:43
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Lutha Mahtin posted:An update popped up on the tray of my Optimus this morning. A Gingerbread update. This totally means Duckman was wrong when he told me that Sprint rep was full of crap, right? Matlock posted:Yeah, if you own an Optimus S, do not install the OTA update. It's known to be broken, and Sprint says they're waiting for a fix. So who is full of crap now? (yes I know this could not be predicted, but give me the little victories, I need them right now!).
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Sep 20, 2011 03:51
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Three hard resets of frustration later, and the autocomplete finally works. The keyboard is still hilariously tiny, and none of the updated/bundled apps they mention in the changelong are present. This is Samsung level bad. I wonder what they can even do to help me at this point. Matlock fucked around with this message at 04:33 on Sep 20, 2011 |
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Sep 20, 2011 04:24
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Duckman2008 posted:Yes please. A PM, you have.
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Sep 20, 2011 04:45
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Enjoy the nightmare that is 76 around the KOP area. gently caress that area sucks.
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Sep 20, 2011 04:51
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corpsed posted:Just ordered a Samsung Epic 4G Touch to replace my ailing Palm Pre. It should arrive not this Wednesday, but the one after it--I can't wait. 
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Sep 20, 2011 06:53
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I just remembered that the sprint customer forums URLs say "baw" in them, and it's actually sort of funny because it's where I see some of the most hysterical bitching over minutiae this side of Slashdot. BAWWWWWWWW MY 4GEEE
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Sep 20, 2011 07:20
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My wife installed the Optimus update yesterday and hasn't had any problems so far.
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Sep 20, 2011 14:35
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Well, my wife and I got the updates for our Optimus' this morning and installed them. Kinda wish I would've checked the thread before just accepting an update, but that's what I get. No problems so far except that animations seem to be choppier and running a bit slower than normal.
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Sep 20, 2011 14:53
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Matlock posted:"There's nothing we can do, it's a known issue, we're working on a fix with LG." Welcome to my world a few months ago when HTC updated the shift to gingerbread. Not sure what the deal is with gingerbread updates.
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Sep 20, 2011 17:41
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tomguycot posted:Welcome to my world a few months ago when HTC updated the shift to gingerbread. Not sure what the deal is with gingerbread updates. All of them seem to have had problems and were then fixed (to an extent in some cases). The Shift, Evo, Echo and now Optimus.
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Sep 20, 2011 18:18
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What would be a better deal. 25% off monntly deal for 2 line family plan with 1500 min $107.00 after taxes or the SERO 4G plan?
Bicho6 fucked around with this message at 01:57 on Sep 21, 2011 |
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Sep 20, 2011 20:50
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Bicho6 posted:What would be a better deal. 25% off monntly deal for 2 line family plan with 1500 min $107.00 after taxes of the SERO 4G plan? Two SERO Premium 500 lines are $80-100/mo pre-tax, depending on whether you get 3G-only or 4G smartphones. So although there's fewer minutes, SERO is still a better deal. With any mobile, those 500 minutes won't matter for most folks either.
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Sep 20, 2011 20:57
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Bicho6 posted:What would be a better deal. 25% off monntly deal for 2 line family plan with 1500 min $107.00 after taxes of the SERO 4G plan? If you have SERO that is cheaper, if you have EPRP it is about equal. Fyi the 25% discount cannot apply to SERO or EPRP. A 25% discount with 2 smartphones is about $117 plus tax. EPRP is about $119-129ish. SERO is def cheaper than both, so hold onto SERO with your cold dead hands dude. Edit: updated the OP with new info, if anyone sees anything missing please let me know. Duckman2008 fucked around with this message at 21:49 on Sep 20, 2011 |
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Sep 20, 2011 21:33
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Well that was quick! Already having problems with my Epic Touch losing service until I reboot. gently caress you Samsung. gently caress you so loving much.
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Sep 21, 2011 02:13
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$35 restock is better than $misery.
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Sep 21, 2011 02:15
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I think my question on the last page got missed, so I'll ask again (hoping one of the Sprint guys or Sales guys can help me out!) - I'm not sure I understand the Gold Premier phase-out policy. It mentions something about being eligible for "one more upgrade" before the end of 2012...so here's my question: Would it be possible to get TWO upgrades between now and December 2012? - I have an OG Evo and I'm eligible for an upgrade. I've been holding out for the Nexus Prime...but I don't want to "lose" an upgrade either... Should I upgrade NOW (and if I really really want the Nexus Prime just sell the Evo3D/Photon/SGSIIE4GT (Seriously, Sprint? That name is absurd) in a couple months and to buy the Prime outright? That way I could get ANOTHER phone in September/October of 2012?
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Sep 21, 2011 02:18
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datajosh posted:Well that was quick! Already having problems with my Epic Touch losing service until I reboot. My wife is having the same problem with her 3D in relation to data. It is driving her crazy. We are going to try and get a replacement this Saturday at the store.
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Sep 21, 2011 02:21
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Ozmodiar posted:I think my question on the last page got missed, so I'll ask again (hoping one of the Sprint guys or Sales guys can help me out!) - Don't take my advice on this as gold, because I haven't worked since the announcement so I have not read official sprint policies completely on it. From what I can tell, that does sound right. That being said, the yearly upgrades are phased out by end of December (I think). So either way,why not wait until November and see if the prime hits sprint? Then you can upgrade then and still get one last yearly upgrade.
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Sep 21, 2011 02:22
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I thought yearly upgrades weren't being phased out until December 2012?
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Sep 21, 2011 02:28
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Lovie Unsmith posted:I thought yearly upgrades weren't being phased out until December 2012? Yeah, sorry I meant end of December 2012. Read my mind damnit!
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Sep 21, 2011 02:30
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nate fisher posted:My wife is having the same problem with her 3D in relation to data. It is driving her crazy. We are going to try and get a replacement this Saturday at the store.  I'm waiting a few more days but this thing might be going back, which is a shame because the phone is really nice.
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Sep 21, 2011 02:32
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Duckman2008 posted:Don't take my advice on this as gold, because I haven't worked since the announcement so I have not read official sprint policies completely on it. The way the announcement reads, I couldn't tell if I only get ONE MORE upgrade within the next calendar year and then I'm on a 2-year cycle no matter what, or if I can still squeeze in two more upgrades within the next 14 months...
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Sep 21, 2011 02:37
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Ozmodiar posted:The way the announcement reads, I couldn't tell if I only get ONE MORE upgrade within the next calendar year and then I'm on a 2-year cycle no matter what, or if I can still squeeze in two more upgrades within the next 14 months... I'll ask around.
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Sep 21, 2011 02:38
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Duckman2008 posted:I'll ask around. Thanks, buddy. Most appreciated. If I'm ever out in Philly, I owe you a beer.
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Sep 21, 2011 02:41
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datajosh posted:Great to hear there's issues with every new phone Sprint has I haven't seen any real reports (yet) on new high-end phones except the headphone buzz on the Bionic, so it could just be a bad radio in yours.
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Sep 21, 2011 03:05
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This seems like a dumb question, but I bought a phone off of ebay which was in the box and appeared to be brand new. When I started poking around I noticed that it had service. I was able to call my house with the phone. What is the deal??
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Sep 21, 2011 03:10
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So my brother's $150 upgrade is coming up on 10/1. Wasn't there a way he could get it pushed up a little earlier? I remember doing it for mine (thanks again Duckman) and I wanted to see if we could get his in time for when his financial aid and our trip back down to Miami happens this weekend. He wants to move from the Optimus S to the EVO 3D so if I could help him out and get his phone earlier he'd love it. (I'd also be jealous as all hell since I can't get an EVO 3D, but whatever)
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Sep 21, 2011 03:13
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RagingHematoma posted:This seems like a dumb question, but I bought a phone off of ebay which was in the box and appeared to be brand new. When I started poking around I noticed that it had service. I was able to call my house with the phone. What is the deal?? Its likely still active on the account of whomever sold it to you. Call them ASAP and make them remove it from the account. If the account goes delinquent the esn is dead. You cannot add the phone to your account until it is off the other one. Can't emphasize enough for future transactions,always always check the esn with sprint first. Skeezy posted:So my brother's $150 upgrade is coming up on 10/1. Wasn't there a way he could get it pushed up a little earlier? I remember doing it for mine (thanks again Duckman) and I wanted to see if we could get his in time for when his financial aid and our trip back down to Miami happens this weekend. Have him call sprint and tell them he broke his phone, they'll bump it, he can upgrade at any time. Fyi its always the 18 or afterwards that they bump it,hence why he is good.
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Sep 21, 2011 03:16
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Duckman2008 posted:Its likely still active on the account of whomever sold it to you. Call them ASAP and make them remove it from the account. If the account goes delinquent the esn is dead. You cannot add the phone to your account until it is off the other one. Can't emphasize enough for future transactions,always always check the esn with sprint first. Thanks for the tip. I just sent the company a note and am going to wait for them to resolve it before I switch my service over. The place does not seem disreputable as it is an electronics seller who has 99% positive feedback on over 8000 transactions. Figures... Edit - should I wait prior to doing an ESN swap on the phone? RagingHematoma fucked around with this message at 03:26 on Sep 21, 2011 |
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Sep 21, 2011 03:20
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So I went in the store, they mention they can't do anything as it's a software issue and tell me if they were me, they'd call the retention line. And right now I'm having an existential debate with a technical support rep that's assigning all blame to LG and saying that they'll somehow fix the fact that Gingerbread's keyboard is smaller than Froyo's on an already tight screen. LG won't fix something that's by default stock Android 2.3. Also fun today is that the signal is getting weaker and more inconsistent, as well the MicroSD card keeps unmounting. There's an issue with bringing it back from screen-off. Seriously, how did Sprint sign off of this? How did it take LG nearly 8 months to put it out? Edit: tech support is offering me another phone at the "internet price," but put me on hold. We may have progress. Edit: Tech Support offered me another phone at "internet pricing," around 30 minutes into the call but could not as I have a SERO account, referred me to Employee Services. Employee Services could not help me as they couldn't order it. They then moved me over to Telesales. Telesales could not help me, as Tech Support did not note the offer. They put me up to Account Services. Account Services then argued the point of the offer with me, and told me they could send me a Samsung Intercept or a Blackberry but not the original offer. I went through the hierarchy, and noted the time -in the call- that I was offered the replacement by Tech Support, and in the middle of that they hung up on me. GO SPRINT. Matlock fucked around with this message at 05:37 on Sep 21, 2011 |
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Sep 21, 2011 04:11
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datajosh posted:Great to hear there's issues with every new phone Sprint has Definitely not a common issue on the 3D, no telling with the Epic 4G touch since it's brand new.
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Sep 21, 2011 04:19
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Matlock posted:So I went in the store, they mention they can't do anything as it's a software issue and tell me if they were me, they'd call the retention line. Did you at any point call retentions directly? As in, the number listed in the op? Because that is the line to call when you have problems like this. If it hasn't been fixed yet, call retentions directly and tell them you are not satisfied until they replace your drat phone. 9 out of 10 times that should work. Never waste your time battering with service, skip right to retentions. Every time.
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Sep 21, 2011 05:52
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Duckman2008 posted:Did you at any point call retentions directly? As in, the number listed in the op? Because that is the line to call when you have problems like this. If it hasn't been fixed yet, call retentions directly and tell them you are not satisfied until they replace your drat phone. 9 out of 10 times that should work. I'll give them a try next. The best thing is that I've kept a log of the discussions and calls, and stuck with that. I've not sworn or been a jerk at a rep, yet I'm getting this sort of runaround. Edit: Duckman2008; I called the Retentions Number and gave them the lowdown on the situation. They said they can't help me as I'm on a SERO plan and gave me the Employee Care line at 8886037981. Matlock fucked around with this message at 06:08 on Sep 21, 2011 |
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Sep 21, 2011 05:56
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Matlock posted:I'll give them a try next. This is astoundingly inept so far. At this point wait until morning, you may be getting Indians at this hour. 7am to 10pm is when you want to call sprint whenever possible.
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Sep 21, 2011 06:08
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Duckman2008 posted:At this point wait until morning, you may be getting Indians at this hour. 7am to 10pm is when you want to call sprint whenever possible. Employee Care is closed, so here we go. Employee Services, which I talked to a few steps ago, told me they'd call back between 4 and 4:30 tomorrow. Either way, if I get this resolved, you're so getting a slightly less irritating custom title.
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Sep 21, 2011 06:11
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900ftjesus posted:I haven't seen any real reports (yet) on new high-end phones except the headphone buzz on the Bionic, so it could just be a bad radio in yours.
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Sep 21, 2011 06:41
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Matlock posted:Employee Care is closed, so here we go. Employee Services, which I talked to a few steps ago, told me they'd call back between 4 and 4:30 tomorrow. He should check his PMs first. I bought him a gift certificate for one the other day. Dude is helpful as gently caress.
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Sep 21, 2011 06:51
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