|
StickFigs posted:I'm trying to sell this Sprint phone I got on eBay and everyone keeps asking me if it has a clean ESN. How do I find out? Do I send them some sort of code off my phone so they can check for themselves? Is it safe to send them this information? Don't send out your ESN, but do call Sprint and give it to them or go to a store and have them scan it. It's a bar code usually under your battery. Clean means it hasn't been reported as lost or stolen, and that your account is in good standing.
|
#
?
Nov 28, 2011 16:25
|
|
|
|
| # ? May 30, 2024 10:26 |
|
|
StickFigs posted:I'm trying to sell this Sprint phone I got on eBay and everyone keeps asking me if it has a clean ESN. How do I find out? Do I send them some sort of code off my phone so they can check for themselves? Is it safe to send them this information? They are basically asking if it has been stolen. Since it's been active on your account and the ESN (serial number) hasn't been flagged as stolen, then you are good.
|
|
#
?
Nov 28, 2011 16:26
|
|
|
StickFigs posted:I'm trying to sell this Sprint phone I got on eBay and everyone keeps asking me if it has a clean ESN. How do I find out? Do I send them some sort of code off my phone so they can check for themselves? Is it safe to send them this information? You might also try http://www.checkesnfree.com, but I dunno how accurate it is. From what I've read, it sounds like they're spot-on.
|
|
#
?
Nov 28, 2011 16:32
|
|
|
It's not my phone originally and I never activated it on my account. I guess I'll have to give sprint a call. Thanks for the help.
|
|
#
?
Nov 28, 2011 17:45
|
|
|
SpelledBackwards posted:You can always call Sprint or go into a store to find out. A lot of people will buy phones on Craigslist just outside a Sprint store so that y'all can go in and verify the ESN first. You can grab the ESN/MEID from inside the battery compartment, usually. What happens if when your checking the ESN at the store and it comes back flagged? The person won't be buying the phone of course, but does the sprint store confiscate the phone?
|
|
#
?
Nov 28, 2011 18:35
|
|
|
No, it's just a brick. You might be able to flash it for use on Boost or Virgin, but Sprint won't activate it. You might be able to sweet talk them into unflagging it.
|
|
#
?
Nov 28, 2011 18:38
|
|
|
dirt1981 posted:What happens if when your checking the ESN at the store and it comes back flagged? The person won't be buying the phone of course, but does the sprint store confiscate the phone?
|
|
#
?
Nov 29, 2011 00:09
|
|
|
dirt1981 posted:What happens if when your checking the ESN at the store and it comes back flagged? The person won't be buying the phone of course, but does the sprint store confiscate the phone? Way too much hassle to confiscate, only time i that was when some schmuck was stupid enough to try and activate a sprint in store demo.
|
|
#
?
Nov 29, 2011 03:15
|
|
|
My sister got the free after rebate Nexus S 4G and is very happy with it. I was hoping to submit the rebate form electronically, but it seems Sprint expects you to mail in a hand-printed form and the receipt. Allow 8 weeks to receive your rebate via American Express Prepaid Rewards card. I found the .pdf on the website. This is the one used by third party brick & mortar stores as well? Duckman, do you know of a faster way to process this?
|
|
#
?
Nov 29, 2011 05:47
|
|
|
goku chewbacca posted:My sister got the free after rebate Nexus S 4G and is very happy with it. I was hoping to submit the rebate form electronically, but it seems Sprint expects you to mail in a hand-printed form and the receipt. Allow 8 weeks to receive your rebate via American Express Prepaid Rewards card. I would imagine its the same form and no, 8 weeks unfortunately.
|
|
#
?
Nov 29, 2011 07:01
|
|
|
I'm out of contract and plan on switching to Verizon for the Galaxy Nexus, but I'm not sure how to handle the cancellation. My contract expires on December 8th (same day the phone is rumored to come out, but who knows?)--so I don't know if I'll have the phone that day. Should I call in to Sprint a few days early, and specify that I want to cancel my account on a specific day? I don't mind going without a phone a few days, to save paying another monthly bill. Would that screw up porting my number? From what I understand, Sprint does not prorate monthly bills when you cancel.
|
|
#
?
Nov 29, 2011 18:11
|
|
|
If you're porting your number you just go to the new carrier and ask them to port your number over and they'll ask for details. Cancelling your line/contract means you forfeit your number as well. Don't do that.
|
|
#
?
Nov 29, 2011 18:13
|
|
|
Has anyone had issues with their GPS on the SGSIIE4G? I was trying to use My Tracks last night when walking the dog and I couldn't get a good lock - the GPS had me a good quarter mile away and a block up from where I really was. I checked GPS Test and it said I had 8 satellites in view, and accuracy was within 45 feet (which still seemed to be a little too far off.) The GPS has taken a little time to get properly locked in the past, but once it was, it was never too far off. If I was driving, last night's inaccuracy would have shot me off a cliff or something...
|
|
#
?
Nov 29, 2011 19:10
|
|
|
VermiciousKnid84 posted:I'm out of contract and plan on switching to Verizon for the Galaxy Nexus, but I'm not sure how to handle the cancellation. My contract expires on December 8th (same day the phone is rumored to come out, but who knows?)--so I don't know if I'll have the phone that day. Like the other guy said, just take a paper bill into verizon, all they need is the account number on it and they will do the rest. I honestly thought it prorates, but I could be wrong. None of these companies are exactly nice to you once you leave, so just be cautious.
|
|
#
?
Nov 29, 2011 22:31
|
|
|
Thanks for the answers. I'm gonna hope that the timing works out alright.
|
|
#
?
Nov 30, 2011 01:18
|
|
|
About a year ago I added my mom to my Sprint plan so she could have her first smart phone (an extra Palm Pre I had picked up off a coworker). They demanded a new 2-year contract for it to add the line; I even called *2 and they confirmed this. There were issues with service at my moms house, so Customer Retention had us buy an Airave. After about 6 months my mom realizes that service around where she lives and on her new commute to work are so bad she has to change carriers. We get the EFT issue escalated to the "Customer Service Executive Group" and they deny it. Is there any possibility of me getting out of this $150 EFT? TL;DR: Trying to get out of an EFT for a second line that didn't have a new phone on it and had no service where it was suppose to be being used.
|
|
#
?
Nov 30, 2011 07:18
|
|
|
Sprint is terrible like this, they will require you to sign a contract for the activation of a new line of service, even if customer owned equipment, but will allow to indefinitely replace the phone on that line with new, customer owned equipment without any contract renewal 
|
|
#
?
Dec 1, 2011 10:04
|
|
|
funzel2501 posted:About a year ago I added my mom to my Sprint plan so she could have her first smart phone (an extra Palm Pre I had picked up off a coworker). They demanded a new 2-year contract for it to add the line; I even called *2 and they confirmed this. There were issues with service at my moms house, so Customer Retention had us buy an Airave. After about 6 months my mom realizes that service around where she lives and on her new commute to work are so bad she has to change carriers. We get the EFT issue escalated to the "Customer Service Executive Group" and they deny it. Is there any possibility of me getting out of this $150 EFT? Yeah, I its an old archaic policy that sucks. But considering you went through great lengths to confirm that you absolutely had to sign a 2 year contract, why are you now surprised they won't waive the Fee? It's a lovely policy, but you knew about it going in. That being said, call retention from the OP. They are your only hope. Btw, I was wrong about sprint unlocking to iPhone. They will unlock it as long as you are in good standing and have been a customer for more than 3 months. And if you have a spending limit I think you have to go to the corporate store. We Duckman2008 fucked around with this message at 16:38 on Dec 1, 2011 |
|
#
?
Dec 1, 2011 16:32
|
|
|
Duckman2008 posted:Btw, I was wrong about sprint unlocking to iPhone. They will unlock it as long as you are in good standing and have been a customer for more than 3 months. And if you have a spending limit I think you have to go to the corporate store. Good to know. I would love to throw in a prepaid AT&T SIM when I travel in a few weeks. Last time I went to the area, I had no service with Sprint, and my parents had no service with Verizon, but my girlfriend had no problems with AT&T. Not exactly Sprint related...but does anyone know how prepaid data plans work? Is there even such a thing?
|
|
#
?
Dec 1, 2011 20:27
|
|
|
Ozmodiar posted:Good to know. I would love to throw in a prepaid AT&T SIM when I travel in a few weeks.
|
|
#
?
Dec 1, 2011 21:31
|
|
|
td4guy posted:You've got that wrong. It's unlocking for use with foreign simcards in foreign countries. Under no circumstances will the phone accept domestic simcards. Yeah, I should have been more specific. Sorry.
|
|
#
?
Dec 1, 2011 23:01
|
|
|
Well, that's disheartening. Are there any Jailbreak solutions yet?
|
|
#
?
Dec 2, 2011 00:44
|
|
|
Not at the moment. See the Jailbreak Thread here on-site.
|
|
#
?
Dec 2, 2011 01:59
|
|
|
Ok, I'm a little confused right now. I recently took advantage of the Amazon 1 cent phone sale by adding a line to my account for my sister. When the phone came I took it and my current phone to the local Sprint store to get them activated since I wanted to swap the numbers. That all went fine, my sister ported her number from MetroPCS and is using my old Evo, I'm using the Epic 4G Touch I ordered from Amazon. Now, on to the confusing part: I was just checking out my account on Sprint's website and it says I have an upgrade available on my sisters line. It's a brand new line and I ordered a new phone with the line already so I'm not sure how that is possible. Is this something I should be concerned about? Just want to make sure nothing got screwed up when the phones were activated.
|
|
#
?
Dec 2, 2011 02:38
|
|
|
Is it actually the new line or is it your old line with the new number on it?
|
|
#
?
Dec 2, 2011 04:24
|
|
|
min posted:Ok, I'm a little confused right now. I recently took advantage of the Amazon 1 cent phone sale by adding a line to my account for my sister. When the phone came I took it and my current phone to the local Sprint store to get them activated since I wanted to swap the numbers. That all went fine, my sister ported her number from MetroPCS and is using my old Evo, I'm using the Epic 4G Touch I ordered from Amazon. Now, on to the confusing part: I was just checking out my account on Sprint's website and it says I have an upgrade available on my sisters line. It's a brand new line and I ordered a new phone with the line already so I'm not sure how that is possible. Is this something I should be concerned about? Just want to make sure nothing got screwed up when the phones were activated. Here's what I think happened : You added a line to your account and got an epic touch. However, you immediately put a used Evo of that line. Sprint system sees phone as used, policy is contract but you retain upgrade since it sees it as customer provided. Only issue I could see is with amazon, but I would play dumb and hope they don't notice (you would hear something in a month or so). And if they don't notice you have a free early upgrade. Fyi I have seen this before. Not often, but sometimes people get lucky.
|
|
#
?
Dec 2, 2011 04:29
|
|
|
Duckman2008 posted:Here's what I think happened : Cool, I'll just ride it out then and see what happens. edit: It is a new line. My line still has an upgrade available in October 2012, same as it was before.
|
|
#
?
Dec 2, 2011 05:10
|
|
|
Well, the Samsung epic update has been out, and I have been getting the traditional influx of epics with new bugs. Everything from losing the ability to connect to 3G to crashing to god knows what else. Drives me nuts. My absolute favorite is the new feedback problem (I've seen two or three of these). Some phones literally have developed some weird feedback problem with I can only presume is the speaker and case. People move the phone wrong and the epic emits a high squeel noise. Its really hard to confirm whether it is def software or hardware, but dear god Samsung, make better phones please (yes the epic touch has been pretty solid so far). Working in a tech center reminds me on a daily basis how much Samsung sucks. When transforms come in I have adopted a swap if at all possible, no questions asked policy just out of pure pity for the people unfortunate enough to have bought one.
|
|
#
?
Dec 5, 2011 00:37
|
|
|
$60 ETF. I can live with that. "Bye, Sprint."
|
|
#
?
Dec 5, 2011 00:51
|
|
|
Duckman2008 posted:Well, the Samsung epic update has been out, and I have been getting the traditional influx of epics with new bugs. That said, Samsung definitely bungled the GPS in the latest update and they did it by sheer negligence/incompetence. One of the problems of the new GPS is that it regularly wigs out after 15 minutes of navigation use. It's far worse than the GPS performed on Froyo. Are you hearing about that kind of issue at all? If someone did come in with the GPS issue, what can you do? There's a very simple fix for the GPS that can be applied once rooted, but I imagine you really can't advertise that. I presume the repair centers don't advertise the ability to downgrade back to Froyo. A hardware swap won't do it. Do you just try early upgrade? Swap to Nexus S? Say "it'll get better" in a subsequent update that will never come? Duckman2008 posted:Working in a tech center reminds me on a daily basis how much Samsung sucks.
|
|
#
?
Dec 5, 2011 00:54
|
|
|
ExcessBLarg! posted:Interesting, that list doesn't quite match up to complaints on xda. I've never heard of the feedback issue on Samsung's GB, although something similar happens in the CM7 port. Still, I'd guess the 3G problem and other riff-raff crashes are ultimately solved by a provision and device reset. ha for GPS if we are in a good mood we get in our car and drive around the drat mall to test it. Usually we just straightaway swap it (assuming insurance) and be done with it. I get paid less on a swap than repair (which is fair to me) but it's Christmas and I'm busy trying to get to the next customer that is switching 3 iPhones from ATT to sprint. December is the easiest time to just get your phone swapped. I don't get many GPS complaints period. If I need to I can swap for a nexus normally. Again, I get paid less to do a swap, so if I have time and think it's viable I try and troubleshoot (better to get the phone working for everybody anyway). It also depends on how much of a dick the customer is (remember always be nice to service reps). I cannot officially advertise rooting, and honestly I don't fiddle with android as much as I used to, so I really only know how to root HTC phones with unrevoked (I could learn more but don't). My coworker is a good nerd though and does occasionally root phones for customers if warranted. Oh, big shock of the day is iPhone buybacks at sprint were just drastically cut back. Most you can get now is $175ish for an ATT iPhone 4. They were $250 last week. Bound to go down, and obviously you can ALWAYS get more selling it yourself, but still a bummer. Evo is back up to $90 though. Duckman2008 fucked around with this message at 01:09 on Dec 5, 2011 |
|
#
?
Dec 5, 2011 01:03
|
|
|
Duckman2008 posted:Evo is back up to $90 though.
|
|
#
?
Dec 5, 2011 06:39
|
|
|
A quick check on eBay shows 'em going for like $180-200.
|
|
#
?
Dec 5, 2011 08:30
|
|
|
StickFigs posted:I'm trying to sell this Sprint phone I got on eBay and everyone keeps asking me if it has a clean ESN. How do I find out? Do I send them some sort of code off my phone so they can check for themselves? Is it safe to send them this information? Just see if sprint can swap it onto your line. Then swap it back off. No need to turn it on or activate it during the process.
|
|
#
?
Dec 5, 2011 15:51
|
|
|
I just need to bitch for a second: I'm having problems lately where my Evo 4G, no matter what it's charged to, will just shut itself down while thinking the battery is dead. When I restart it says the battery's at 1%, until I put it on a charger and suddenly it's back up to 80% or wherever. I post this in the android thread and somebody says "It's a bad battery, it doesn't know how to meter itself anymore. Get a new one." So I go into the sprint store and tell them "I got a bad battery." Guy takes it to the back and comes back a few minutes later: "Our tests say the battery's fine, but if you leave it with us for a few hours we'll figure out what's wrong." And then he nonchalantly adds "We might have to wipe the phone." I explain to him that I really, really don't want them to wipe the phone - that it's pretty clearly a battery issue (I keep the phone on charge 90% of my day, and the problem only happens when I take it off charge). He says "we'll try not to, but we want to rule everything out." Fine, that makes sense. So I pick it up two hours later and they say "Our tests show it was a bad battery, we've ordered you a new one." And they'd wiped my phone. Thanks guys, gently caress you very much; because I don't have titanium backup I spent two hours reinstalling all my old poo poo and getting my settings back to where I want them. Oh, and Evo batteries - for a phone they sell at the store - are apparently so rare and mysterious that it'll be six days before they get one in. And no, we're sorry sir but we can't simply ship it to you even though rush hour traffic makes this a 40 minute trip for you.
|
|
#
?
Dec 5, 2011 18:08
|
|
|
The 4G is discontinued afaik, I'm not surprised they don't have a replacement battery. No drop shipping...well, thats probably for inventory control and/or they just aren't setup for it. Wiping the phone is frustrating, but eliminating the phone as the source is mostly legit. Should have purchased titanium backup, pro really does make the process pretty drat painless for $6 or whatever it is.
|
|
#
?
Dec 5, 2011 18:56
|
|
|
A pair of decent evo batteries is $20 on amazon, just buy one there. http://www.amazon.com/Anker-1700mAh...d=1HKESGQNKWA4J
|
|
#
?
Dec 5, 2011 19:00
|
|
|
Evo 3D for $50? Okay, I'll burn an upgrade on that. http://t.co/lUISghTf Worst case scenario is Galaxy Nexus comes out on Sprint soon (hah) and I try to sell the 3D on Craigslist to pay for it. Yay, new phone time!!
|
|
#
?
Dec 5, 2011 19:08
|
|
|
jackpot posted:I just need to bitch for a second: Sorry you went to a lovely store, the solution is don't ever go back to that store again. Stores don't carry batteries in because they are loving expensive physical retail wise. Here's a battery on amazon for $5: http://www.amazon.com/HTC-Standard-Battery-EVO-4G/dp/B003L2VERC/ref=sr_1_2?ie=UTF8&qid=1323109748&sr=8-2 Fyi Batteries are only covered under warranty, not insurance (so obviously your phone is under warranty). So glad they were able to order one for you, but never expect a store to be able to replace a battery. Its lose lose, either we keep them in store for $40 and people bitch and buy online, or we don't stock them and people bitch that we don't have them, but still buy online. One of those options saves Sprint money on inventory.
|
|
#
?
Dec 5, 2011 19:32
|
|
|
|
| # ? May 30, 2024 10:26 |
|
|
ilkhan posted:Wiping the phone is frustrating, but eliminating the phone as the source is mostly legit. Most people don't have Titanium Backup, and I'll bet most people definitely don't know you can move some apps/settings to the SD card. I just wish Sprint would recognize that, before going "Hurp durr guess I'll erase this person's phone, along with their mail and wifi settings, all their general preferences, as well as the apps they use but don't remember the names of until they need them." A little bit of caution would make things a lot better for people, that's all I'm saying. ilkhan posted:Should have purchased titanium backup, pro really does make the process pretty drat painless for $6 or whatever it is. Duckman2008 posted:Sorry you went to a lovely store, the solution is don't ever go back to that store again. Duckman2008 posted:Stores don't carry batteries in because they are loving expensive physical retail wise. Here's a battery on amazon for $5: http://www.amazon.com/HTC-Standard-Battery-EVO-4G/dp/B003L2VERC/ref=sr_1_2?ie=UTF8&qid=1323109748&sr=8-2 jackpot fucked around with this message at 19:37 on Dec 5, 2011 |
|
#
?
Dec 5, 2011 19:35
|
|