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spixxor posted:This is pretty much any retail manager. Mine is the same way, the bigger the shitfit, the more he bends over. I hate that poo poo. Weren't we taught as children that tantrums don't get you what you want? Why does that go out the window when you're a customer? My manager too. Well, the store manager - my department manager gives in because he's either apathetic or knows he'll be overruled if it escalates. The store manager though will not say no unless you painstakingly prove the physical impossibility of whatever it is that is being demanded, because he can't just take you at your word that it is impossible/impractical. I mean, you only work there every drat day, in that one department, so what the gently caress do you know? He runs the whole drat store so of course he is smarter than you and knows everything about everything that goes on in the store. sorry for being so vague and ranty
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Jan 10, 2012 05:01
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So due to a bit of research, I've discovered that someone with similar experience/education/etc. in my area should be earning $4/hr. more than I make now. I'm thinking of pushing for $2/hr more than I'm making now, but I don't know how to ask for more money... Any ideas?
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Jan 10, 2012 08:21
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If you want 2 then you better start at 4
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Jan 10, 2012 11:24
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Cowslips Warren posted:I seriously must have been the only kid who was never allowed to eat anything until after we'd bought it. My mom tended to pack little snack bags of things in case we got hungry. I did the same thing when I nannied and did grocery shopping. Yeah, my mom never would've let me do that. I had no idea it was such a common thing until this thread. How hard can it possibly be to wait until you're out of the store?
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Jan 10, 2012 15:15
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Volcano posted:Yeah, my mom never would've let me do that. I had no idea it was such a common thing until this thread. How hard can it possibly be to wait until you're out of the store? I get several customers a day who hand me a wrapper to scan. Obviously they are at least being honest about it, so we let it pass without comment unless they were stupid enough to eat something that needed to be weighed... If I was on the shop floor and saw a customer grab something off the shelf and start eating I'd treat it like any other act of shoplifting... Walk up to them, advise them they need to pay for that, and escort them to a checkout so I can see them pay for it. We get heaps of people eat and then leave the packages on a shelf somewhere. Parents these days are incapable of disciplining their children. They let the kid hold a toy/snack, and when the parent tries to take it off the kid so that I can scan it the kid goes ballistic... I'm not talking about babies either, but kids of four or five who are more than old enough to understand the concept of giving something to the man at the counter so it can be paid for. Never mind all the other poo poo they let their kids do. My grandmother carried a wooden spoon in her handbag when she took any of her kids/grand kids out in public, and I never would have dared even think of doing half the poo poo kids these days do. In other news, our latest 6 monthly pay rise kicked in on Jan 1... Now instead of 19.02/hour, I can look forward to 19.32. Big Whoop. At least I supervise one day a week, so I get my extra 50c an hour for that.
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Jan 10, 2012 15:49
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spixxor posted:This is pretty much any retail manager. Mine is the same way, the bigger the shitfit, the more he bends over. I hate that poo poo. Weren't we taught as children that tantrums don't get you what you want? Why does that go out the window when you're a customer? It is because it is easier to give the customer what they want and get them out of the store than to stand there and have an argument with them. In the end if the customer decides to go to head office then even the managers will be given a talking to. I regularly give customers free products and or cheaper products just to shut them up, I will even sometimes tell the customer that they are in the wrong but then let them know that I am giving them the product cheaper as it is the right thing to do. This way everyone stays happy and we get repeat business. Sometimes I will be a prick and make em pay full price. I have also told a couple customers that they are to leave the store and we won't take their business as they are being rude to the staff, depends what mood I am in.
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Jan 10, 2012 16:02
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The Lord Bude posted:I get several customers a day who hand me a wrapper to scan. Obviously they are at least being honest about it, so we let it pass without comment unless they were stupid enough to eat something that needed to be weighed... If I was on the shop floor and saw a customer grab something off the shelf and start eating I'd treat it like any other act of shoplifting... Walk up to them, advise them they need to pay for that, and escort them to a checkout so I can see them pay for it. We get heaps of people eat and then leave the packages on a shelf somewhere. Holy crap I need to work where you do. I'd just about murder a nun for almost 20 bucks an hour. Edit: Oh, I thought you were talking American, not Australian. BigBallChunkyTime fucked around with this message at 05:03 on Jan 11, 2012 |
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Jan 10, 2012 17:08
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gently caress man, I'd settle for the 30¢ raise. He makes over twice what I do an hour. And I have no chance at a raise until I hit a year, at which point the very highest I can hope for is 60 cents. That's why I'm trying so hard for my management promotion despite swearing I would rather die than work retail management.
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Jan 10, 2012 17:42
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I was promoted two pay grades and my $1 raise had to be approved by the general manager. My first ever raise was 14 cents.
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Jan 10, 2012 17:48
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cobalt impurity posted:My first ever raise was 14 cents. Disneyland gives 5 cent raises. Mine never went through in the computer system, and I never cared enough to fix it.
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Jan 11, 2012 02:01
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Every three years when the union renegotiates the award, the new award will set out exactly what pay rises everyone gets over the next three years, the date each one takes effect, and how much each one will be. And retail management, with the possible exception of checkout manager, absolutely sucks. Most of the protections and rights that we take for granted in our award don't apply to salaried staff. Even though the average department manager gets 10 to 15K more a year, when you factor in the crazy hours many of them work, their pay per hour is less than mine. $55k a year is fine and dandy, but not when you have to consistently work a 90 hour week, like a guy from my store who got promoted to being long life manager at one of the largest stores in the region. At least I can never be asked to work more than 38 hours. $19 an hour is probably at the top of what a 'standard grunt' can expect to earn in Australian retail. Having a quick perusal of several of the awards the Retail Union has negotiated, most department stores are in the $17 to $19. Fast food places are lower, McDonald's pays its staff about $14 an hour. By Australian standards retail pay still sucks big time, only hairdressers earn less than we do. Both my friends who graduated from university walked into jobs between $50k and $60k. Also, Australian retail doesn't have a concept of earning more based on seniority or job performance. Every grunt earns exactly the same amount as every other grunt. On the other hand, you don't get full pay until you reach the age of 20 or 21 depending on where you work. In order to encourage companies to employ kids, we have a system of junior rates that apply to people under a certain age. At my company, a person under the age of 16 earns 45% of the full rate of pay. That percentage goes up every year until they reach full pay when they turn 20.
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Jan 11, 2012 02:14
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Working at a huge restaurant is really taking its toll on me. Whenever the manager is around, she actually does not stop nitpicking on my area ("Clear those dishes that the customers just finished 2 seconds ago" "Why is one table in your area dirty? You were running food and drinks? You need to prioritise your area!!!!") I finished with my area, but then I forgot to put one table number on the docket, and she wouldn't stop bitching about it, saying about how there is lost time and that when I screw up, it looks bad for the whole company, and how I need to learn to start paying attention. Oh how I am so sorry Miss Manager that I am unable to be the epitome of perfection 24/7. Eugh this has ruined my week. EDIT: Just wanted to ask this question so I can keep my sanity in the coming months- How do you guys do it? How do you get yelled at by superiors while knowing that you've done something in unsubstantial from the customer's POV? Do you just develop a thicker skin? Stop caring? Eugh. Buff Baby fucked around with this message at 06:22 on Jan 11, 2012 |
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Jan 11, 2012 06:19
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Tiara posted:EDIT: Just wanted to ask this question so I can keep my sanity in the coming months- How do you guys do it? How do you get yelled at by superiors while knowing that you've done something in unsubstantial from the customer's POV? Do you just develop a thicker skin? Stop caring? Eugh. Speaking as ex-retail/food service: you realize that these people are sad pathetic sacks of misery that can only ever get pleasure out of executing a facsimile of dominance over other people.
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Jan 11, 2012 06:35
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I'm just already such an aggressively self-loathing sad sack that most days it just rolls off of me as its already consistent with my borderline suicidal outlook while at work, and then I shed it with everything else when I try to perk up later in the day. This may not be the healthiest or most useful outlook.
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Jan 11, 2012 06:55
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At my old job I just stopped giving a poo poo after a while and near the end did just enough to not get fired. I'm not proud of it, but when NOTHING I did was anywhere near good enough for my superiors, that really puts a crimp on your motivation.
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Jan 11, 2012 14:25
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January is already driving me crazy from boredom. We are in track to do about 50% of December sales. Meaning very few customers a day. Which is the major downside to my job. The good part is very few people here make any effort to reach outside of the store (aka outside sales), so at least I don't have to get too inventive on places to flyer to and such.
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Jan 11, 2012 15:06
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"Hi, did you find everything okay today?" "Good, thanks." ... "And receipt with you, or in the bag?" "Yes" PAY ATTENTION TO THE WORDS THAT I AM SAYING!!!
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Jan 11, 2012 15:26
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uptown posted:"Hi, did you find everything okay today?" At least it's better than someone going, "I already know what you are going to say, therefore I am going to rudely scream out everything when I walk up, before you even have the chance to open your stupid mouth!"
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Jan 11, 2012 17:11
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I got called an idiot today because we don't have all our summer pool toys in stock yet. In loving January. God I hate the "you work here so everything is your fault" mindset.
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Jan 11, 2012 17:30
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silversiren posted:At least it's better than someone going, "I already know what you are going to say, therefore I am going to rudely scream out everything when I walk up, before you even have the chance to open your stupid mouth!" When I go to the post office to ship packages and the clerk is one who doesn't know me I almost always say in one breath, "First class please nothing fragile liquid perishable or potentially hazardous and I'm good for stamps and envelopes, thanks." I usually get a thank you/job offer in return. The clerks who do know me just say "Hi, the usual?" I guess the point here is that some people have to repeat the same thing over and over and over again ad nauseum in their jobs and it probably gets a bit tiresome. If I can give them a little break from it, why not? No rude screaming, though.
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Jan 11, 2012 18:09
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uptown posted:"Hi, did you find everything okay today?" I'm guilty of doing this, usually because I'm just expecting them to say one thing and go with the response for that before i realize they've said something else and there is a line or whatever else so I'm just trying to be as quick as possible. Or you know, just generally not paying attention that much: "Enjoy your food/clothes/purchase!" "You too!" ><
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Jan 11, 2012 18:12
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asmallrabbit posted:I'm guilty of doing this, usually because I'm just expecting them to say one thing and go with the response for that before i realize they've said something else and there is a line or whatever else so I'm just trying to be as quick as possible. Or you know, just generally not paying attention that much: Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" 
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Jan 11, 2012 19:14
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Volcano posted:Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" I think we've all done that at one point or another. My favorite that I've ever done is:  Hi, can I get you a fitting room? ... At the registers?
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Jan 11, 2012 19:38
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Duckman2008 posted:January is already driving me crazy from boredom. We are in track to do about 50% of December sales. It's a brutal retail month. We went from doing 150-200k a day the week before Christmas (which is crazy in and of itself as our store really isn't that big and mostly sells clothing and jewelry, and no expensive items like furniture, TVs, appliances, etc.) to maybe 15-20k a day now if we're lucky. I think we actually sell more than that but returns count against our sales goals for the day and we are still getting a ton of returns. We got a talking-to today from management about not clocking out late for any reason because they just don't have the payroll to pay everyone for an extra 5 or 10 minutes of work.
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Jan 11, 2012 21:07
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Volcano posted:Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" I have a horrible habit of automatically saying "you're welcome" before the other person says "thank you". It'd be super embarrassing if not for the fact that nobody ever seems to notice.
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Jan 11, 2012 21:36
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Duckman2008 posted:January is already driving me crazy from boredom. We are in track to do about 50% of December sales. Meaning very few customers a day. Which is the major downside to my job. The good part is very few people here make any effort to reach outside of the store (aka outside sales), so at least I don't have to get too inventive on places to flyer to and such. I'm enjoying the slowdown at my place, personally. We can actually get all our tasks done on time and get out before rear end o'clock! I go a wee bit stir crazy in the last hour, but gently caress if the Ritalin doesn't make it the right kind of stir crazy. Next time I'm there, if there's time, I'm gonna scrub the lobby baseboards.  what the gently caress is wrong with me
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Jan 11, 2012 22:37
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In Australia Boxing day (day after Christmas) functions as a kind of Black Friday, except the crazy sales last a week or two. Supermarkets go dead, as everyone eats Christmas leftovers, but department stores go nuts.
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Jan 11, 2012 23:03
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Just caught up with this thread after slacking off for the holidays. Much as with the "worst gaming experience" thread, the amount of bullshit people will pull amazes me. Do they not get embarrassed by their own behavior? I wish I was rich enough to just be able to carry around little $5 giftcards to give out to cashiers. or just to be able to toss some of you goons a little help 
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Jan 11, 2012 23:31
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Volcano posted:Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" I almost always accidentally call everyone Mom.
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Jan 12, 2012 00:04
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Volcano posted:Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" I did this constantly when I used to work retail. Once in a while, when I'm really distracted while shopping at the grocery store I worked at eight years ago I'll straighten the shelves for a while until I realize what I'm doing. Old habits die hard I guess.
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Jan 12, 2012 00:17
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I worked at a movie theatre years ago annd when ever I see a movie I inadventantly start doing a theatre check.
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Jan 12, 2012 00:19
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Flavor Bear posted:I almost always accidentally call everyone Mom. Yeah me too. I call women ma'am and mom slips up way too much, luckily they don't notice.
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Jan 12, 2012 01:28
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Angry Guacamole posted:I'm enjoying the slowdown at my place, personally. We can actually get all our tasks done on time and get out before rear end o'clock! I go a wee bit stir crazy in the last hour, but gently caress if the Ritalin doesn't make it the right kind of stir crazy. Next time I'm there, if there's time, I'm gonna scrub the lobby baseboards. My pay is mostly based on sales, so low customer numbers means less money for me. Today brightened up at least, and I'm on track to hit my personal goal. But yeah, sitting here and haven't talked to anyone in over an hour. Shoot me.
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Jan 12, 2012 02:35
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Flavor Bear posted:I almost always accidentally call everyone Mom. My friend got stopped by a Garda in Dublin and being a polite boy from Texas, ended every sentence with ma'am: No, ma'am. I'm sorry, ma'am. Yes, ma'am. I won't do it again, ma'am. Until she shouted, "You will call me officer or Guard!!!" Mam is the British English equivalent of mom. 
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Jan 12, 2012 15:29
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And we tend to pronounce ma'am as "marm".
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Jan 12, 2012 15:35
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Volcano posted:Ah, wordvomit. I went out on my lunch break to buy a sandwich once and automatically greeted the man behind the counter with "Hi, can I help?" I've never said it out loud yet, but every time I get to the front of a line and am about to pay for something at a different store, I come thisclose to asking them if they found everything they were looking for.
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Jan 12, 2012 15:56
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I'm glad I'm not the only one who posesses the Retail Reflex. I was checking out in line not that long ago and asked the cashier if she had her (name of store I work at) loyalty card.
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Jan 12, 2012 17:40
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greazeball posted:Mam is the British English equivalent of mom. No it isn't. 'Mum' is the British equivalent of mom. Some people up north say 'mam' but there's no way the guard had mistaken it for that. And yeah, like someone else said, we pronounce ma'am as 'mahm' usually.
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Jan 12, 2012 17:56
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marshmallard posted:No it isn't. 'Mum' is the British equivalent of mom. [derail] Well now, I know a fair few people who have Mams or even Mammys, but I do doubt the Garda thought he was calling her his mammy, maybe she though he was making a thing of her gender - hence the "call me Guard or Officer" [/derail]
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Jan 12, 2012 18:20
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marshmallard posted:No it isn't. 'Mum' is the British equivalent of mom. You're right, I should have said an equivalent. It certainly seemed from our friends' retelling of it that she thought he was taking the piss and calling her mammy though.
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Jan 12, 2012 22:51
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