|
white quilt posted:We're an inbound call centre. You called me. Put your kid to bed, finish eating your dinner, stop driving and park your car, if you're in a hurry, get out of one. You loving neanderthal. But I *love* screaming children blowing out my eardrums, the smacking noise or crunching of chips surely means they are enjoying a fine meal and hey, they won't run over or kill someone using their laptop and/or phone on the HIGHWAY. I got a call from a guy driving a tractor one time. Couldn't hear a bloody thing and he kept screaming at me how horrible I was. Or people who call in a big hurry for what turns out to be some stupidly complicated issue/they locked themselves out/want a lot done. The longest wait on hold I got was an hour because some guy told me "WELL YOU ALL MADE ME WAIT SO NOW I MAKE YOU WAIT" and the Floor Manager didn't believe me. Until he listened in and was like, "Oh." Course said wait guy smashed his modem with a hammer (Two of them), was doing his best to tear into -me-, demanding we give him ~free things~ and new modems every time he called. He bitched about the brand of modem too. Dude, I know westells suck. Buy your own drat modem you whiny cheapskate. Turns out the problem was in his line. Oh, and he had to pay for all the modems he destroyed. Teeheee. I was so mad that day. I got him 4 times and he annihilated my call times by being a ranting douchebag.
|
#
?
Jan 28, 2012 06:51
|
|
|
|
| # ? May 9, 2024 14:06 |
|
|
And my particular call centre decided that, for some reason, when we were updating our phone menus, removing the option to press 0 to talk to a CSR directly was a good thing. You can hammer that button as much as you want, you're going nowhere until you pick an option. Oh, and the new phone menu broke a few weeks after being implemented, so now when you actually DO pick an option, and enter all of your information into the phone, that information doesn't actually get sent to a CSR's computer screen. So now you have to tell all that information to the CSR as soon as you start talking. It's been like this for two months.
|
|
#
?
Jan 28, 2012 23:36
|
|
|
My call center pet peeve are ones that were obviously designed by the same sadists that do scheduling for call center operators, where you can picture the neckbeard who wrote the phone tree going all  while he disables 0.I called a credit card company last week, "listened carefully because our options have changed", no option was remotely relevant to what I was calling about, hit 0, and it hung up on me with "0 is not a valid option. Goodbye." gently caress you, keeping my account open with you is not a valid option. Who the gently caress does this? It's just designed to make me more furious when I finally DO talk to a real person who can actually help me.
|
|
#
?
Jan 29, 2012 07:53
|
|
|
The worst one I encountered recently was for MBNA, which wants you to speak to it. "Please give a short description of why you are calling." "Blocked card." "Did you say: lost card?" "NO!" Later on... "Please speak your credit card number including security code into the phone now." Hahaha no. Just no. Did you consider I might not be calling from somewhere where I had privacy? In the end I literally just coughed at it until it gave me an operator. Oh and the card turned out to be blocked because I used it to donate to charity. Apparently this is automatic, in which case: a) wtf b) Why is this not stated anywhere?!
|
|
#
?
Jan 29, 2012 15:39
|
|
|
Just to say, after reading a big chunk of this thread a while ago if I think an operator on the phone has actually given me even passable/ok service I basically enunciate something like "I rate your quality assurance level highly, manager should give raise" lol.
|
|
#
?
Jan 29, 2012 18:15
|
|
|
Lemonus posted:Just to say, after reading a big chunk of this thread a while ago if I think an operator on the phone has actually given me even passable/ok service I basically enunciate something like "I rate your quality assurance level highly, manager should give raise" lol. It's definitely appreciated. After working this job, I fill out customer service surveys and give tons of compliments to anyone working in any service type of job.
|
|
#
?
Jan 29, 2012 18:45
|
|
|
rolleyes posted:
My pharmacy does this - but I can punch in my number and it works fine. Might be worth trying it out.
|
|
#
?
Jan 30, 2012 01:37
|
|
|
rolleyes posted:"Please speak your credit card number including security code into the phone now." This annoys me so much. Phones have number buttons on them! Why are you making me say a number to a computer (which nine times out of ten doesn't understand me, making the whole thing pointless) when you could just have me type it?
|
|
#
?
Jan 30, 2012 03:14
|
|
|
I hate automated systems, and I hate our automated systems. I wish there was federal regulation that every system has to get you to an operator if you say "operator" if one is available. I hate when they hide the keyword or option, or try to trick you back into automated service by saying "Describe what kind of service you need!"..." I CAN HELP YOU WITH THAT, PLEASE, I COST SO MUCH LESS MONEY!"
|
|
|
#
?
Jan 30, 2012 04:09
|
|
|
Most of the voice activated IVRs will put you to a real person if you start saying "supervisor" or "manager". Screaming unintelligibly also seems to work.
|
|
#
?
Jan 30, 2012 05:58
|
|
|
Blue_monday posted:Most of the voice activated IVRs will put you to a real person if you start saying "supervisor" or "manager". Screaming unintelligibly also seems to work. Some even react to swearing. "Press 1 for this, press 2 for that, to reach a representative immediately, yell GODDAMMIT!"
|
|
#
?
Jan 30, 2012 07:17
|
|
|
Loving Life Partner posted:I hate automated systems, and I hate our automated systems. I find that a lot of the time just pressing hash or star a lot will get an automated system to just put you through to someone. Could be a UK thing though.
|
|
#
?
Jan 30, 2012 08:34
|
|
|
Loving Life Partner posted:I hate automated systems, and I hate our automated systems. I really don't understand those ones where a recorded voice asks you to describe the issue you want help with. I don't know how I could ever hope to do that in a way that a computer will actually understand. Or am I completely misunderstanding how that's supposed to work?
|
|
#
?
Jan 30, 2012 12:51
|
|
|
Tiggum posted:I really don't understand those ones where a recorded voice asks you to describe the issue you want help with. I don't know how I could ever hope to do that in a way that a computer will actually understand. Or am I completely misunderstanding how that's supposed to work? That's pretty much what the MBNA one does (by asking why you're calling) and, based on my experience above, you're right. Ok so admittedly "blocked" is kinda similar to "lost" but if you know that's going to be a problem then why are you implementing a system which can't cope with two common words? The MBNA one is especially infuriating because it won't allow you to use the keypad at all until it's failed to do the voice recognition thing a few times. I'm still always polite to the agents when I (eventually) get through but jesus, at least try not to piss callers off before they've even got started. I can certainly see why some people would be irate when they got through.
|
|
#
?
Jan 30, 2012 14:12
|
|
|
rolleyes posted:The worst one I encountered recently was for MBNA, which wants you to speak to it. When your card number gets stolen, an easy way to check if it's active is to try a charity donation.
|
|
#
?
Jan 31, 2012 05:02
|
|
|
I forgot swearing worked on voice automated IVRs! The only time I have ever had an acceptable experience with one was setting up a return with UPS for my iPhone to Apple for replacement. I really want to start emailing every company who has a voice activated IVR and tell them how terrible they are. I should write a form letter.
|
|
#
?
Jan 31, 2012 05:31
|
|
|
Hah! For some reason, being unintelligible and swearing gets you straight to Tier III at my company. I also can't believe how loving lazy some people are. I had a customer that had a ticket escalated for some reason or another. I sent an email to the guy who escalated the ticket because I'm not working for the next 3 days. His response was "ticket number"? You have the loving account information right GODDAMN THERE. It literally takes 30 seconds to get into the history of the account and get the ticket number yourself. So yeah, another customer gets to be pissed off because another stupid fuckwit doesn't want to do their job. Though my favorite call this month was a few days ago. This was at 9:30 at night. On a Thursday.  Thank you for choosing my company. This is Gothmog1065, how can I help you? My internet is down. Okay let's get your account up *pulls up account, gives all information, security, no issues* Okay sir, I see some things on your account. Ah yes, it looks like you're having a bit of a signal issue. I apologize, I can't do much from here, but we can get a technician out there. When? I don't have the schedule in front of me, but there's a possibility of tomorrow, but more than likely the day after.  I want a TECHNICIAN OUT HERE RIGHT NOW. He literally started the last line in a perfectly happy voice, and was screaming by the end of it, and for the rest of the call. He also threatened to have 3 major direct fiber lines in 3 cities cancelled because he could. Mind you, he hadn't called in about his internet in the past year. Last call was a few months back where a set top box had gone bad. About 10 minutes of this call was this:  I am so inconvenienced by this and you need to get someone to fix my service RIGHT NOW. This is an ongoing issue and I have had nothing but trouble from your company and you need to fix it RIGHT NOW. I HAVE IMPORTANT BUSINESS DOCUMENTS I MUST SUBMIT TONIGHT.  I'm sorry sir, but our residential service is not guaranteed. If you would like guaranteed service, I can get you to a Business Class specialist. Otherwise you need to wait for a technician, and there is no availibility for anyone to come until Saturday (this was a Thursday), or Sunday morning. YOU WILL NOT INCONVENIENCE ME. This service blah blah.Took me another 30 minutes to actually get him scheduled. He, of course, called back in bitching the next morning. I still wonder if those large business contracts were cancelled because I couldn't get him a tech on his residential line at 9:30 at night.
|
|
#
?
Jan 31, 2012 07:56
|
|
|
i quit my callcenter ordeal about a week ago. yesterday was my next to last day at work, our teamleader wanted to talk to me. He said he hoped that i would think about staying, and that he already put me up in the schedule. i checked, and he gave me the worst shifts that you can imagine. did he hope that he could convince me to stay by serving me a steaming hot pile of dung? (he didn't even bother to put a cocktail umbrella on it) i'd be happy if you could stay 3 more months. no. you know good and well what's wrong with this company. the boss is an idiot who either doesn't care or tries to gently caress us over money and rights every in every possible way. (sometimes, we don't even have toiletpaper here on the sunday shifts. have fun wiping your rear end with your hand, new guy). well, he got better over the years, he wants to raise pay to the actual minimum standard soon. (le moi thinking: are you insane?) you know what the problem is. i'm done with it. yea, i know the problem....it goes into politics. *starts unintelligible rant about what's wrong with politics these days, or people, i couldn't tell* i'll go back to work typing this now is enlightening. it didn't strike me as SO batshit crazy when i had this conversation.  this guy is a spineless reptile, who completely lost the connection to the harsh reality of working understaffed shifts in the support. working in a callcenter is like trench warfare. below minimum wage in a place where the word shithole is too clean for the description of the circumstances. your boss is pissing on his employees and your superior and confidant is ducking out of work and responsibility in every possible way.btw, the doorbell doesn't work down there. again. they'll have it fixed. again. like the heating in this place. but don't worry, it's spring in a few months, and the problem will solve itself. until next winter. this is my last day, signing off. Power Khan fucked around with this message at 09:06 on Jan 31, 2012 |
|
#
?
Jan 31, 2012 09:02
|
|
|
So I was over helping out with some overflow calls and getting some OT in earlier. I had this dude who was being totally unreasonable and just couldn't get it through his head that my company will only support OUR equipment or equipment WE provide, not that $10 USB wireless adapter that you bought at Crazy Jimmy's discount computer shack. But we're the internet company and you should do everything computer related, you say? Nope, read that giant rear end contract you signed and agreed to? Still don't believe me? Fine, read our scope of support on our website? Yes, I know this computer can't connect but according to my line test here, I see at least 3 other computers and 2 loving smartphones connected to the internet, why don't you try one of those? This call was a half hour of going back and forth with this guy all the while with him berating me before finally asking for a Supervisor, which I immediately handed over to our Tier 3. I wish I were able to hang up on customers for poo poo like that, but nope, company policy. Anyone caught hanging up on a customer is termed, immediately.  I need a new job.
bulbous nub fucked around with this message at 09:40 on Jan 31, 2012 |
|
#
?
Jan 31, 2012 09:38
|
|
|
Bovril Delight posted:When your card number gets stolen, an easy way to check if it's active is to try a charity donation. Yeah I get this, but in the past (for non-charity stuff but transactions their system flagged) they've sent me an SMS and all I have to do to 'unflag' the transaction is respond "Yes" to the SMS. On this occasion they did jack poo poo, which then obviously led to that awkward situation at the checkout when the cashier goes "I'm sorry, it's asking me to phone this number..." next time I tried to use the card. Phone me, robocall me, text me, whatever - don't just block the drat thing and then leave me looking like an idiot. Anyway I'll try to stop derailing now. 
|
|
#
?
Jan 31, 2012 10:57
|
|
|
Second week of getting sent home early due to know call volume. Usually it's an hour before the end of my shift, but today I got sent home 5 hours early. We had good call volume, then they decided to hire a bunch of people because they thought the call volume would increase more. Instead it decreased, and now there are to many employees. Glad it's tax time otherwise I wouldn't be eating this week.
|
|
#
?
Jan 31, 2012 18:34
|
|
|
My call center has decided that, due to business needs, they're going to be putting split-hour shifts in our next bid. So some people are going to be working from 9am-1pm and 6pm-10pm each day. I guess in a bad economy, you can just do whatever the gently caress you want with your employees.
|
|
#
?
Jan 31, 2012 20:25
|
|
|
BlackIronHeart posted:My call center has decided that, due to business needs, they're going to be putting split-hour shifts in our next bid. So some people are going to be working from 9am-1pm and 6pm-10pm each day. I guess in a bad economy, you can just do whatever the gently caress you want with your employees. Split shifts are awful. If I had to work them regularly I might actually kill myself.
|
|
#
?
Jan 31, 2012 20:45
|
|
|
BlackIronHeart posted:My call center has decided that, due to business needs, they're going to be putting split-hour shifts in our next bid. So some people are going to be working from 9am-1pm and 6pm-10pm each day. I guess in a bad economy, you can just do whatever the gently caress you want with your employees. My place does this, but all split shifts are also work at home.
|
|
#
?
Feb 1, 2012 01:22
|
|
|
I've never understood why non-retail locations have gotten rid of part time staff. For a call centre in a college town it would be prefect to do split shifts.
|
|
#
?
Feb 1, 2012 01:28
|
|
|
sbaldrick posted:I've never understood why non-retail locations have gotten rid of part time staff. For a call centre in a college town it would be prefect to do split shifts. Training in my experience is full time, no way around it. Once you hit the floor there can be opportunities for part time but it completely depends on the project. Working a split shift like that though is loving awful. I can understand a half hour, maybe an hour. 4 hours between? What the gently caress?
|
|
#
?
Feb 1, 2012 02:40
|
|
|
I've known the occasional person who likes split shifts (if they live close enough to work, or it's work at home), just because it lets them pick their kids up from school and make dinner. I think it would be terrible though, the whole day would be taken up with work.
|
|
#
?
Feb 1, 2012 06:03
|
|
|
Ninja Bob posted:I've known the occasional person who likes split shifts (if they live close enough to work, or it's work at home), just because it lets them pick their kids up from school and make dinner. I think it would be terrible though, the whole day would be taken up with work. Exactly. I did split shifts working from home for a little bit, and basically you would wake up, work, and go pretty much straight to bed after eating. If you had family or something, I can see it working out great, but it was just me. I ended up with crippling depression after about 6 months and it was terrible. On a different note, I'm at a different call center gig that pays really well, but there's no consistent schedule. My shift is relatively constant, despite a pile of required overtime every week, but my days on/off change every week. It drives me crazy and I loving hate it. The issue is that our union agreement states they can only make us work 26 'undesirable days' (basically weekends) a year, so we're all on an alternating weekend shift. The worst part is that this kind of work makes you hate life so much that you don't have the interest or energy to look for another job sometimes.
|
|
#
?
Feb 1, 2012 16:52
|
|
|
white quilt posted:And my particular call centre decided that, for some reason, when we were updating our phone menus, removing the option to press 0 to talk to a CSR directly was a good thing. You can hammer that button as much as you want, you're going nowhere until you pick an option. Ours did that as well. Which sucks, because occasionally I need to call the customer service where I work, and I can't even get through the phone systems quickly anymore. Tiggum posted:This annoys me so much. Phones have number buttons on them! Why are you making me say a number to a computer (which nine times out of ten doesn't understand me, making the whole thing pointless) when you could just have me type it? My ISP used to let us say the numbers in the automated system. So I could use bluetooth and call them on my way to work to make my payments. Not anymore. Bovril Delight posted:When your card number gets stolen, an easy way to check if it's active is to try a charity donation. rolleyes posted:Yeah I get this, but in the past (for non-charity stuff but transactions their system flagged) they've sent me an SMS and all I have to do to 'unflag' the transaction is respond "Yes" to the SMS. On this occasion they did jack poo poo, which then obviously led to that awkward situation at the checkout when the cashier goes "I'm sorry, it's asking me to phone this number..." next time I tried to use the card. Phone me, robocall me, text me, whatever - don't just block the drat thing and then leave me looking like an idiot. Yeah, I work a lot with card security, and when 100+ cards are being flagged a hour(we are a big bank) its not always possible to call right away. It's a broken system, I agree, but that is why you can end up blocked with out a phone call. Or if it was after hours, because card security has to follow the same call time laws as telemarketers, so if you get flagged at 10pm, they cannot call you until the next business day, so by time 8am rolls around, they have 1200+ cards to call on, plus the ones coming in every minute. Unfortunately Debit Card fraud is rampant, and people will always find ways to steal card numbers KeanuReevesGhost fucked around with this message at 17:09 on Feb 1, 2012 |
|
#
?
Feb 1, 2012 17:07
|
|
|
JackRabbitStorm posted:My ISP used to let us say the numbers in the automated system. So I could use bluetooth and call them on my way to work to make my payments. Not anymore. Good. If you're not in a position where you can enter the number on the keypad then you shouldn't be using the phone. Even if you're using hands-free, talking on the phone while driving is dangerous.
|
|
#
?
Feb 2, 2012 08:36
|
|
|
you are a market research monkey, come on.
|
|
#
?
Feb 3, 2012 01:46
|
|
|
I was thinking about things that could improve the quality of experience at my job (yeah, I know, I'm just a data entry robot, all of these demands are ridiculous, people would abuse them so fast, etc, etc, but let me have this). - Casual dress code (i.e., jeans and t-shirts and sneakers). If you're going to sit down for eight hours straight without the luxury of a bathroom break or even getting to stretch your legs, it makes SUCH a difference to be dressed comfortably. My favorite day of the week to come in is Saturdays, because wearing my jeans and sneakers makes me feel so relaxed. - 10 minutes of personal time a day for bathroom breaks or de-stressing, in addition to grace-time allotted for missing a scheduled break due to a long phone call. - "Quiet" distractions at your desk--particularly cellphones, laptops, etc. Another reason I love working after hours or on Saturdays is because I text at my desk or watch a movie with headphones, and it makes the day go by so much faster. - Healthy options for snacks. I'm so goddamn sick of people moaning about how easy it is to gain weight here and then nobody ever wants to eat anything but soda or chips.
|
|
#
?
Feb 4, 2012 01:45
|
|
|
Man, sounds lovely. I think Progressive has spoiled me for call centers. Dress code is casual (t-shirt and jeans, and I've seen MUCH more casual). 30 minutes of break for an 8 hour day, + your off clock lunch, + 15 minutes of "miscellaneous" time to use when all your breaks are done. Full caf with giant salad bar, healthy juices and breakfast options, great lunch, passable sushi, and even some healthy stuff in the vending machines. And if you are putting on call center pounds, you can join the gym on campus for $10 a month, deducted right from your check. Good stuff. Aside from praising Progressive, anyone else feel their staffing division is insane? I never understand how they make decisions, I'm a frontline rep, so I know when it is busy, when it's not, and what the call volume is going to look like for a particular day, and they NEVER seem to hit it. Also, I swear on Saturday there's just one guy who leaves early and doesn't flip the switch to let us go early if we want. We'll be sitting there at 3PM on a Saturday with 50+ reps in queue JUST at our site, and nobody will get green alert (leave early).
|
|
|
#
?
Feb 4, 2012 03:46
|
|
|
Loving Life Partner posted:Man, sounds lovely. I think Progressive has spoiled me for call centers. Dress code is casual (t-shirt and jeans, and I've seen MUCH more casual). 30 minutes of break for an 8 hour day, + your off clock lunch, + 15 minutes of "miscellaneous" time to use when all your breaks are done. My job justifies it by saying we get benefits and a reasonably competitive salary ($13-$15 an hour). Are you comfortable sharing how much you are paid or if you get benefits?
|
|
#
?
Feb 4, 2012 04:34
|
|
|
I have really ridiculous dental/vision/healthcare (I dun think I've paid a co-pay yet) and just got bumped to ~14 hourly (would be more but I missed my chance at a raise due to having "bad stats").
|
|
|
#
?
Feb 4, 2012 05:20
|
|
|
Loving Life Partner posted:Man, sounds lovely. I think Progressive has spoiled me for call centers. Dress code is casual (t-shirt and jeans, and I've seen MUCH more casual). 30 minutes of break for an 8 hour day, + your off clock lunch, + 15 minutes of "miscellaneous" time to use when all your breaks are done. How flexible are your shifts? I know in a lot of the centres I deal with now that scheduling efficiency is stymied by union imposed requirements, rules imposed by the business itself, and employees that have had a working pattern for more than six months that HR won't let the schedulers change (as it's now become "custom and practice" and is effectively a contractual arrangement). I mean, I get the call arrival pattern right something like 80% of the time, but 4-5pm is where they lose service level every day and 4-5pm it will remain until someone lets them tell the people that are on set patterns or compressed hours that their shifts don't suit the business any more.
|
|
#
?
Feb 4, 2012 08:51
|
|
|
Wow, I can't believe I did not find this thread earlier! I have been working for a huge cell phone provider in the USA..... Two calls come to mind one, I got threatened, and two I got called the most offensive thing I have ever been called. First, I got a call from some guy that could not even verify the account. Of course we can't access the account if it is not verified. he tried every trick in the book to access the account Long story short he tried doing everything to access his wife's account All the while I kept saying "No we cannot access your account without you verifying" Listen man, you need to give me access, come on huh why don't you give me access to my account you loving pussy!? Huh!? That's what it is huh you must be a big loving pussy! I knew it! Yes sir, that is exactly what I am but without you verifying the account we can't access it You don't know who you are messing with pussy, that's what I'll call you from now on pussy, because that is hat you are. You have any idea who I am!? I fight MMA!!! I have connections I will find out where you live and I am going to come down to your house and choke the poo poo out of you you loving pussy!! And you know what else? As you are loving dying I am going to rape your mother so it's the last thing you see in your miserable loving life...So gently caress you! *CLICK*That was my winner call until I got this.......  Hey boa I need you to change my wife's plan to not include text and data. Yes sir I would be more than happy to assist you may I just get the name on the account and please verify the passcode. My name is blah blah and I pay the bill so the passcode does not apply to me Yes sir I do understand that, but I would need to verify the passcode, without it I can't access the account Listen here Muhammad, I pay the drat bill so I should get access to my account Sir, that is not my name my name is BigStu Boa I don't care what your name is I'm an American and your work for an American company so what I say goes Sir, I have already informed you that I cannot access the account without passcode. SO if there is anything else I could assist you with. You didn't help me for poo poo...... Well sir, I have explained why we are not getting access to your account................................... Sir, anything else I can do for you I still have you on the line. I thought I said you didn't help me for poo poo....... Well sir it's cause I still have you on the line. so if there is nothing else, have a good evening. gently caress you you Sand N.... Fa.... *CLICK*The way he said that last phrase made me cringe.....He said it like if he had been holding it in to say it and was proud of himself that he finally did get to use his phrase....Now, everytime I joke around with my friends when a customer makes an unreasonable demand I like to say "I'm from Gun Barrel City,Texas!! I demand credits!!!" I fear that this is going to be a big post so I'll add some more stories tomorrow after Customer Hell....I mean Service.
|
|
#
?
Feb 9, 2012 03:52
|
|
|
I dialed my bank the other day to politely request they cancel an overdraft service which apparently I signed up for without knowing about it. DeeDee answered the phone and was very friendly, I was polite the entire way through until she started the script reading after she had resolved the situation I called in about. I apparently qualified for their most prestigious bank account. Sorry callcenter goons, my passive aggressive wussiness shined that night. "May I go get a personal banker to assist you with setting this up"  "Sure" "Ok, be right back!" *Click*
|
|
#
?
Feb 9, 2012 04:28
|
|
|
My favorite thing about this job is the prank callers. We get a LOT. I work for a company that does inbound sales and advertises its phone number on television hourly. So after kids get off of their daily school hours we get about 5 to 10 calls per worker asking a variety of stupid questions. We're allowed to gently caress with them though. As long as we don't swear or don't say sexual things to children(adults in their 20s are also a large portion of prank callers), we can pretty much say whatever we want. For example:  : Hi this is Deathsuxdontdie how can I help you today? : (clearly a high school kid whose voice is still cracking)Do you suck dick for money?: Nope. Doesn't sound like you have one, though, so it shouldn't be a big deal for you. Thanks for calling, have a nice day.:*greeting*: What does E=MC2 mean? You loving fuckwit piece of poo poo phone jockey?: Energy equals mass times the velocity of light squared, in a vacuum. : ...ah...beh...no...YOU'RE A human being*click*:can I talk to (name of company that could potentially be a real name if you're a moron): Sorry he's busy hunting velociraptors in the amazon right now.: what the gently caress man? What the gently caress kind of response is that? What is a velo..veloc...what the gently caress?: actually he's back. Please hold while I transfer you to his extension.*put prank caller on hold and go make coffee, see how long he waits on hold, this one actually waited for 23 minutes before giving up. It was a nice break from the insanity* : I want to find you and kill you: I'm probably pretty far away from you right now, sorry fella. : I bet you fight like a human being. : How appropriate, I heard you fight like a cow. :....what...This is the only fun part of my day. I get paid a decent chunk of cash plus commission on sales jobs and it's all inbound, but it's monotonous and becoming more and more corporate as time goes by. I really hope I finish my next stage of schooling before that happens. I do not ever want to work in a call center again, as cushy as this one is. As for people asking whether or not to do it as a job? If you have zero work experience and/or need something like it on a resume in order to get a different job in the same field, sure. Go for it. But after a year of working here I hate every second of my day from the second I get into my car to the second I pull back into my garage.
|
|
#
?
Feb 9, 2012 07:58
|
|
|
|
| # ? May 9, 2024 14:06 |
|
|
Ugh, prank callers. I'm inbound for a pizza delivery service and the phone number is remarkably memorable. So we get all the kids calling us. I've found the best response to prank callers that has the perfect balance between the least amount of effort and the length of the 'break' I get. Silence. Hello this is [company]. My name is Iced Cocoa, how may I help you? HeeEEEEeellllLLLooooooOOOOOOOOOOOOo ... ... ... Hello? ... *whisper* No, I'm calling [company] got some woman on the phone. ... Hello, are you there?:iamafag: ... gently caress this *click*They rarely last over 15 seconds. Wusses.
|
|
#
?
Feb 9, 2012 08:16
|
|
