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Usually it's 4-5 hour shifts for us, with a couple of 5 1/2s tossed in once in a great while. Sometimes the stockers pull down a couple of 8s a week, but I have the most hours scheduled of any part-time associate at the place for next week, and that's only 16 hours over 4 days. The AMs and manager get like 10-hour shifts, and the manager's salaried to boot, so it really sucks for us. And I wasn't even scheduled for 8 hours. I was scheduled for 5, but they needed a stocking and recovery person and I was asked to stay. Easy way to pick up an extra 3 1/2 hours. poo poo sucks :/
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Jul 8, 2012 17:50
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Pornographic Memory posted:Is it really uncommon to get 8 hour shifts? I always figured the only real issue was the weekly hours, and since at my store 8 hour shifts are pretty frequent (if your availability allows it, though they will NEVER EVER give you more than 8 hours for obvious reasons), I never really thought about it. I guess there's mandated breaks to worry about though. Reading the above posts I guess it is. Wal Mart would give me 8 hours every now and then. Rest of the time it was 4-7.30 hours. Yes they would make me work 7 and a half hours so I would only get half a lunch and one 15 minute break. Now I work 8-12 hours with no breaks and some times no lunch! The chic with stress problems called in today again. To bad my phone was off
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Jul 8, 2012 17:53
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I'm pretty sure in America no one really enforces the card signature because we don't want to have to deal with the indignant and "offended" shrieking that will accompany it.
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Jul 8, 2012 18:50
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Coconut Indian posted:I'm pretty sure in America no one really enforces the card signature because we don't want to have to deal with the indignant and "offended" shrieking that will accompany it. I've gotten screamed at - as in the child-like, top-of-the-lungs, red-faced screaming - because I asked to see someone's ID after they wrote "SEE ID" in the signature box.
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Jul 8, 2012 19:11
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Buggiezor posted:I won't even go into a restaurant if it's within 20 minutes of closing because I don't wanna eat in a rush and I don't want to be THAT PERSON who makes them stay late to serve me. Some people just have no consideration. You're allowed to do this provided you tip well. I once served a party of 6 who called right before close to make sure we were still open and made like... $200 cash. No goddamn problem.
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Jul 8, 2012 20:03
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creatine posted:Also biweekly pay checks suck and I hate them. Why? You get paid the same amount no matter how often the checks come in.
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Jul 8, 2012 20:09
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cobalt impurity posted:Why? You get paid the same amount no matter how often the checks come in. As someone who is destitute, having to wait 2 weeks for any money to come in is the most stressful thing in the world.
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Jul 8, 2012 20:24
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Drakkel posted:As someone who is destitute, having to wait 2 weeks for any money to come in is the most stressful thing in the world. I went from weekly to bi-weekly several months ago, and I still dont know how manage money for that long of a period, I'm getting better, but having no spending money for the last 3 days before the next check sucks.
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Jul 8, 2012 21:32
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The General posted:I went from weekly to bi-weekly several months ago, and I still dont know how manage money for that long of a period, I'm getting better, but having no spending money for the last 3 days before the next check sucks. It's especially bad when it's not even worthwhile money. In my case I'm lucky if I get 20 hours a week, so I'm not even making money at this point. I probably spend well over 175% of my income on bills, so at this point I'm just dealing with a terribly stressful job that's only slowing down the rate at which what little money I have dwindles away.
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Jul 8, 2012 21:53
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I had a pissed off customer today. I'm inventory/backroom so the customers only catch me some of the time. This customer found me and started complaining about coming in two separate days and not being able to find any help. He mentioned a couple of times he couldn't see a phone, then when he saw me page on it and saw it under the desk this is what he said. Customer "Oh there's your phone, I couldn't see it there" Me "Customer assistance to sporting goods please" Customer "Two days and I haven't been able to find a single person back here, this is ridiculous, whats the code to page on the intercom" Me "....Yeah we have been a bit busy because of July 4th and back to school respectively" Customer "You still didn't tell me the code to the phone." Me "I don't really think I can do that sir" Customer "Oh come on what is it" Me "Heres the associate" ...."This customer needs help with an ammunition purchase" Customer "I'll find out what it is. I'll find out." The sporting goods associate materialized luckily but now I expect to hear some angry guy screaming over the intercom any day now.
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Jul 8, 2012 23:08
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 Where's the restroom? It's upstairs, in the back left corner. UGH I was just UP there and now I have to go BACK? UGH. Where are your magazines? Newsstand is at the front of the store, on the right side by the windows. All the way over THERE? Geez. Do you have an ATM here? No, I'm sorry, but there's one at the Chase on the corner of First and Main, half a block from here. Is that far?This is why you're fat.
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Jul 8, 2012 23:26
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Let's play "How to be a customer in a fitting room"! I'll ask you several multiple choice questions, you answer how you think a sane and educated person would. 1) I have several pieces of clothing I didn't like after trying them on. I should leave them... a) neatly folded or hung in the proper place in the fitting room b) in the hand of the very nice fitting room attendant c) on literally any horizontal surface I can find d) strewn about in a fitting room like there was an orgy and I was the last one out. 2) I got to the fitting rooms and need one to try on my clothes. The person in front of me was lead to a fitting room by the nice attendant. I should... a) Wait for him to come back, tell him how many I have, and have him lead me to a fitting room. b) stand around and wait for him to prompt me before I do anything c) sneak in to whatever fitting room I want without notifying him. d) same as above, but ignore him when he tries to stop me and put me in a different room, because clearly I deserve to have the handicapped room despite the guy in the wheelchair and the mom and her two daughters right there. 3) I'm drunk and feeling horny. The best place to gently caress is.... a) my own house b) my hotel room not even a hundred steps from the door of this building c) my car in the parking lot of the mall d) the clothing store fitting room.
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Jul 9, 2012 00:37
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Darth Freddy posted:Reading the above posts I guess it is. Wal Mart would give me 8 hours every now and then. Rest of the time it was 4-7.30 hours. Yes they would make me work 7 and a half hours so I would only get half a lunch and one 15 minute break. Wait what was the rate for 8? Every Sunday for the past year or so I've been working 8 1/2 hour shifts (cashier for reference). I actually prefer them to the 8 hour ones because with 8 I only get a half hour lunch and a 15 minute break whereas I'll get that and another 15 if I do 8 1/2. That's sort of surprising to me that everyone else seems to get smaller shifts. Do you at least get a lot of them? My boss loves to give me this crap but only schedule me in for two days a week or something.
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Jul 9, 2012 01:55
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Coconut Indian posted:I'm pretty sure in America no one really enforces the card signature because we don't want to have to deal with the indignant and "offended" shrieking that will accompany it. Naturally, the customer would throw a hissy fit and scream that they'd be calling the police, overlooking the fact that the blurb on the back of their card clearly states that the card is the property of the bank. The bank allows you to use their card to access your account, only if you adhere to the terms and conditions. Once they're broken, the bank can do whatever they deem necessary to protect their interests, including withholding the card from the customer. Of course, if this ever happened, I'd call the customer's bank and then let them speak to the customer. The bank would still want the card destroyed, but at least it convinced the customer we weren't just making up this policy to steal their card.
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Jul 9, 2012 04:10
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Sonance posted:When I worked retail in the UK, there would be occasions, when dealing with a customer paying by credit card, that the card would fail and the bank would specifically ask us to retain the card or destroy it. If that happened in the US, someone's coming over the counter at you. Most banks in the US simply send a DECLINE, rather than HOLD CARD or DESTROY CARD.
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Jul 9, 2012 04:19
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Sonance posted:When I worked retail in the UK, there would be occasions, when dealing with a customer paying by credit card, that the card would fail and the bank would specifically ask us to retain the card or destroy it. Even where I work we get declined transactions a few times a day. Sometimes it's EBT, usually it's debit. If it's debit, the customer usually pays in cash or we put their poo poo aside while they have money transferred. I doubt corporate policy would allow us to chop cards no matter what the bank wanted. I wish we could, because one day, some dude put no less than 6 Visa prepaids through the machine...while there was a huge line...every last one was declined and then the gently caress pulls out a $20. 
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Jul 9, 2012 04:27
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Neito posted:If that happened in the US, someone's coming over the counter at you. Most banks in the US simply send a DECLINE, rather than HOLD CARD or DESTROY CARD. Many many many banks actually will send the decline code, it's just that I've never seen a POS that actually displays anything other than "DECLINE" or "NOT AUTHORIZED". The last retail job I had was for a major grocery store chain, and the decline messages would always be "XX DECLINE" where XX was the actual return code. When I became a CSM, I got a cheat sheet that listed: retain card codes, retain due to reported stolen or lost codes (which are different), and then a separate one for credit limit exceeded. It was great when a customer was screeching and yelling about HOW DARE WE DECLINE THEIR TRANSACTION I would get called over and could get all sotto voce and say "actually your bank is telling us you're over your credit line  " and watching them flutter out of the store with rage.Oh, my favorite one was "card invalid for this merchant type" which we got a LOT on corporate purchasing cards. "Oh, what do you mean I can't use the company Visa to buy Jack Daniel's? THIS IS AN OUTRAGE." Bisty Q. fucked around with this message at 07:00 on Jul 9, 2012 |
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Jul 9, 2012 06:58
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Reminds me of the time I worked accounts payable for a fairly major bank. I got a call one morning from some branch manager who was loving livid that I'd had the nerve to send a bill back to him with a request for more information. He ended up demanding to talk to my boss, who informed him politely that sending us a request to pay for $800 worth of liquor required some sort of explanation as to what it was for. Turns out it was completely legit, it was for some business party function or something, but he didn't send a scrap of explanation, just a foot-long receipt from The Booze Barn and asked for a check. And no, this wasn't near any holiday I'd ever heard of either, it was the middle of June. (That was also the department where one of my brain-damaged coworkers got a $600 hotel bill and instead of paying the $600, she paid the seven-digit document number instead. They caught the check before it left the building, luckily.)
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Jul 9, 2012 11:34
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Ugh, as I'm walking out of the last shift before I go on holiday, the owner asks me to work again tomorrow because my useless manager wants another day off. I do like having the extra money for the trip but twelve days in a row wasnt exactly my ideal choice of how to get it.
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Jul 9, 2012 12:16
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Ineptus Mechanicus posted:I'm curious, what type of warehouse jobs do you mean? Distribution centers for large retailers? I ask because I'm desperately trying to get a non-sales floor/cashier position but I'm sort of lost on where to look. I have a B.S. but zero non-cashier experience so I wonder which jobs would consider me 'overeducated' and pass me over. I did data entry work at a huge distribution facility for DVD/Blu-ray movies. Half the work involved manually sorting, "refurbishing" (replacing the plastic wrap on DVD cases) and packing DVDs returned from a shitload of retail stores and rental outlets (Wal-Mart, Meijer, Sears, Blockbuster, Best Buy, etc.). The other half involved standing at a terminal, logging in the crap that came in via barcode scanner. Many temporary job agencies offer those jobs, usually under "manufacturing," "assembly," etc. If those places are hard-up for bodies, they'll overlook your resume. Actually, they'll probably just overlook it anyways and ship you somewhere.
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Jul 9, 2012 14:46
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ChiaPetOutletStore posted:We've had three separate instances of people buying poo poo with stolen cards at my store in the last few months, so now we have to check ids for any purchase over $30. I've been yelled at by like, three separate people for asking for I'd. I'm just looking out for them! ". The only one being protected (from a charge back) is your store.
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Jul 9, 2012 20:50
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Everyday Lurker posted:I did data entry work at a huge distribution facility for DVD/Blu-ray movies. Half the work involved manually sorting, "refurbishing" (replacing the plastic wrap on DVD cases) and packing DVDs returned from a shitload of retail stores and rental outlets (Wal-Mart, Meijer, Sears, Blockbuster, Best Buy, etc.). The other half involved standing at a terminal, logging in the crap that came in via barcode scanner. Temp agencies don't give a gently caress about your employment history. We had someone come to an interview, fail it resoundingly because his lovely attitude came across loud and clear, went to an agency and inside of six weeks he was working for us. Lasted a grand total of three weeks before he tried to organise some sort of mutiny among the group he started with (call centre work where staff get an hour lunch and 20 minutes worth of coffee/nature break to use a day but no fixed breaks to speak of and he was adamant he should get two fifteen minute breaks a day ON TOP of this) and we told the agency we didn't need him any more. gently caress temp agencies.
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Jul 9, 2012 20:56
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Fil5000 posted:Temp agencies don't give a gently caress about your employment history. We had someone come to an interview, fail it resoundingly because his lovely attitude came across loud and clear, went to an agency and inside of six weeks he was working for us. Lasted a grand total of three weeks before he tried to organise some sort of mutiny among the group he started with (call centre work where staff get an hour lunch and 20 minutes worth of coffee/nature break to use a day but no fixed breaks to speak of and he was adamant he should get two fifteen minute breaks a day ON TOP of this) and we told the agency we didn't need him any more. gently caress temp agencies. At the call center I worked at, all the temp agency employees were shittier than the ones we hired ourselves. But we started using the temp agency because HR made a couple bad hiring choices, and the bullshit paperwork to get rid of those people took so long (6+ months for two, another was still there when I left) that they started going with a temp agency just so that they'd be able to fire people.
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Jul 9, 2012 21:26
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Sonance posted:When I worked retail in the UK, there would be occasions, when dealing with a customer paying by credit card, that the card would fail and the bank would specifically ask us to retain the card or destroy it. The one and only time my card has been refused (UK goon) the process seemed strange. It was in Argos and the lady on the checkout said the machine had told her she had to go call a number, and I was left stood at the checkout for 15 minutes while she was in a back room somewhere dealing with it only for her to come back and confirm what I already knew - they couldn't accept the card. I knew I hadn't done anything wrong but you sure feel stupid stood there with everyone giving you smug looks. When I phoned up the card issuer myself, the reason turned out to be that I had used the card to donate to charity and that was suspicious enough to get it blocked. Every other time they'd thought something was weird they'd text me the details of the transaction and ask me to reply "YES" if it was correct but apparently charity is an instant block! No good deed goes unpunished I suppose...
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Jul 10, 2012 10:10
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rolleyes posted:The one and only time my card has been refused (UK goon) the process seemed strange. It was in Argos That explains it then. Was this more than sort of 5 or 6 years ago? They had tons of that poo poo back before they were taken over by HRG.
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Jul 10, 2012 12:26
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rolleyes posted:The one and only time my card has been refused (UK goon) the process seemed strange. It was in Argos and the lady on the checkout said the machine had told her she had to go call a number, and I was left stood at the checkout for 15 minutes while she was in a back room somewhere dealing with it only for her to come back and confirm what I already knew - they couldn't accept the card. I knew I hadn't done anything wrong but you sure feel stupid stood there with everyone giving you smug looks. I think (don't quote me on this) but scammers like to donate, like, 1$ to charities when they acquire a stolen card or number, to check the card works, so if you don't donate often (or never have) that might be why the card was blocked?
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Jul 10, 2012 13:44
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Lord Booga posted:I think (don't quote me on this) but scammers like to donate, like, 1$ to charities when they acquire a stolen card or number, to check the card works, so if you don't donate often (or never have) that might be why the card was blocked? I've heard of this as well. One night I made two separate charges on a clothing site I buy from who is based in Australia (i'm in the US) and my credit card company suspended my account because, despite the fact I had bought from this company before, it seemed suspicious that I had placed two separate orders minutes apart. I was just buying for myself, then buying for a friend, but I did appreciate them putting a hold on my card despite the inconvenience it caused. 
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Jul 10, 2012 13:52
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Neito posted:Let's play "How to be a customer in a fitting room"! I'll ask you several multiple choice questions, you answer how you think a sane and educated person would.  Is it easier on you guys to just leave them in the fitting room or do you end up straightening up piles and racks anyway?
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Jul 10, 2012 14:24
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Kerfuffle posted:When I go clothes shopping I put my stuff exactly back where I found it. It tends to be stuff on hangers, but when I try on pants I do my best to refold them nicely. Personally, I prefer to be handed the stuff so that A) I know what came in and what came out, to detect shoplifters and B) because that way I can make sure everything was folded and hung properly, and put back properly sized, so that the recovery team doesn't have to do it.
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Jul 10, 2012 14:34
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I used to be a teller at big bank in my city, not one of the "too big to fail" banks but the biggest bank by market share in our area. I worked at the original and largest (150 year old) branch in the middle of the city so it was usually very busy. I was absolutely amazed at the amount of people who didn't give a poo poo about laws, regulations or policies, and I had more people ask for my supervisor in 9 months of teller work than 2.5 years at Wal-Mart. In regards to the "keep/destroy" order on cards, we had a time where our ATM kept a non-customers debit card (from another bank) and our ATM ate the card, because it was flagged for fraudulent activity by the issuing bank. The guy came in to the branch to get his card back. We told him repeatedly that it was against federal regulation to return his card, we could face fines and penalties for doing so. Each teller told him this, our manager and the branch manager told him this, and the commercial division manager who runs all the ATMs told him this. But no, we were screwing him on purpose, and as he left we were all flipped bird for our audacity to follow the law. If anyone has any banking questions I worked on the retail side as a teller, and then for a few months in mortgage lending before leaving the bank for a another job offer.
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Jul 10, 2012 15:57
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nickutz posted:If anyone has any banking questions I worked on the retail side as a teller, and then for a few months in mortgage lending before leaving the bank for a another job offer. I'd love to hear them, the only experience I have is being a wee poo poo and hanging out in the break room while my mom was working in data processing.
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Jul 10, 2012 19:10
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I was dealing with a customer with some mental issues today. He asked me to check for like 5 different movies "Just one more, hun." And when I told him that we had the Munsters in the back of the store, he spent several minutes talking about how he's looking for the one from 1963-1965 and he couldn't find those dates written on the box and how he didn't want to get that ripoff "The Addams Family". Even after telling him that The Addam's Family came out just before The Munsters and telling him that yes, this is indeed the series he's looking for, he still had a hard time getting it. "I own the whole set myself and I guarantee it's the right one!" Then he asked if I could hold that for him for a couple of weeks until he gets paid and asked if the manager would give him a few dollars off. He then wanted me to look up even more movies for him. A trilogy! I told him that we didn't have any in stock, but it looked like parts 1 and 2 were available to order. He got on my case for calling the first movie "One" and then kept on asking me if we could order it. He asked my coworker to tell me if we could order it or not. He told him yes, and then yelled at me for not telling him we could order it. I told him I had. His badgering got bad enough that another customer that was walking by told him to stop picking on me and that he was being an rear end in a top hat. It was then that he broke out into talking about how he had a therapist and wasn't taking his medication. "I have a hard time understanding people when I don't take my medication!" He apologized ("I'm sorry, you're a real good person. You've got a good heart") while I got his order sorted out and asked if he could buy me lunch or something. I declined. He asked for my name, for when he comes back for the Munsters DVDs. I didn't give it to him and let him know that the other staff would be able to help him. He shook my hand a couple times and went on his way. After he left, my manager came up to me and let me know that I don't have to put up with that sort of thing and can feel free to call him or one of the others if I'm feeling uncomfortable at all with a customer. I was a few minutes late heading out because of that, but I like my store. Best part? The movie trilogy in question was Baby Geniuses. Baby loving Geniuses. Some of the worst movies known to man. Nessa fucked around with this message at 23:56 on Jul 10, 2012 |
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Jul 10, 2012 23:36
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For those of you new to commissioned sales (instead of retail) I suggest you don't go into a retail store trying to make a deal. I had a cell phone guy try to get to make me switch carriers while I was on the clock. It did not end pretty. If he had tried it on a customer of ours, it probably would have ended worse.
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Jul 11, 2012 01:18
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And here I thought we were the only store with overly aggressive cell phone sales reps coming by! We have AT&T, T-Mobile, Verizon, and Sprint in our shopping center, plus independent/affiliated stores all up and down the street. At first they weren't allowed in the store on business purposes period, then they were only allowed to drop off fliers for employees, now they're allowed to give us (the employees) their business cards. Fortunately they haven't started harassing the customers ... yet. But I'm sure it's only a matter of time before they're all banned from the store again.
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Jul 11, 2012 02:15
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At my work one day a group of women came in trying to sell crafts they had made to raise money for some trip they wanted to take. They started harassing me and my co-workers to buy their stuff and hardly asked any customers. I guess they thought they'd corner us since we were at our jobs on the clock. "Let's go ask the employees! They have to be nice to us and can't leave their posts. We'll just bug them till they say yes!" We kicked them out of the store and none of us bought anything.
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Jul 11, 2012 03:25
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Every night, the MOD drives the deposit to the Wells Fargo on the opposite corner of the intersection our plaza sits on. Apparently, since DT store 319 banks with Wells Fargo, all of 319's employees will want to bank with Wells Fargo too! Even though the goddamn signs in front of the store say no soliciting, my manager still let the drat bank rep come to all of us and bug us to the last man. No, I'm not switching to loving Wells Fargo, Raj or Raz or whatever the Indian Ocean gently caress your name is. Also, there's the lady we all know as "Crazy Meat Lady". She insists on coming in and trying to get customers and employees alike to visit her meat website and buy bulk mail-order beef and poultry from her and her husband. Never mind her ridiculous habit of asking people "Are you a Christian?" and high-fiving those who answer in the affirmative. I have yet to see someone say they're Jewish or an atheist, and I can't loving wait for that day. 
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Jul 11, 2012 05:05
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I'll just add a few new-ish reasons. Someone keeps leaving Chick Tracts in the store. Given the political climate of the area, it could be the management for all I know. I got called in early because my schedule was changed without my being notified. But I was still expected to close for the night, with my only assistance being the guy on about week three or so of what might be his first job ever. I am pretty sure I am now going to get yelled at for staying too late doing closing tasks, and for not staying later to better do closing tasks. I actually no longer know what events any of my bruises or cuts correspond to. My company also pulled the 'no soliciting, unless they're paying us or giving us favors under the table' deal as well.
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Jul 11, 2012 07:47
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Everyday Lurker posted:Many temporary job agencies offer those jobs, usually under "manufacturing," "assembly," etc. If those places are hard-up for bodies, they'll overlook your resume. Actually, they'll probably just overlook it anyways and ship you somewhere. Thanks, I should probably look into temp agencies. The trouble is, for all the bullshit I build up in my head about the job, it's actually quite good. $10.60/hr, I like nearly all of my coworkers, and every now and then I get to do things not involving registers. I still dread every day and need to get away from all of these entitled fuckwits.
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Jul 11, 2012 08:31
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D34THROW posted:Also, there's the lady we all know as "Crazy Meat Lady". She insists on coming in and trying to get customers and employees alike to visit her meat website and buy bulk mail-order beef and poultry from her and her husband. Never mind her ridiculous habit of asking people "Are you a Christian?" and high-fiving those who answer in the affirmative. I have yet to see someone say they're Jewish or an atheist, and I can't loving wait for that day. We have "Pot-Sticker Lady." She and her daughter come in every Thursday/Friday and sell home-made pot-stickers to the employees. 2-5 of us buy them on a regular basis, the other 20 of us ignore her. Her constant 'god bless yous' are really annoying, and her pot-stickers aren't all that good either (though some people love them). It was weird when I was getting bloodwork done across town, and she came in, trying to offload pot-stickers to the nurses/bloodwork people. They were just as annoyed as we are at the retail store. The money goes to her daughter's horseback riding lessons that I fully support, I just wish they were better pot-stickers, and she wasn't so Jesusy. Now if there was a homemade "Tamale Lady" I'd be all over that for my husbands sake.
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Jul 11, 2012 14:53
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Today the dodgy addict guy who comes in regularly to blag free samples decided he'd pay us back for all the freebies. He did this by circling the street outside the shop, cornering passers-by, and shouting, "Go in and try some! I had an orgasm on the spot! An orgasm! On the spot!" Unfortunately his sales pitch was not very effective.
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Jul 11, 2012 17:18
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