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I'm hoping maybe someone here could help me with this... Last spring, I went into Wireless Wave / Glentel to pick up a new Fido phone as I'd lost mine. I was ready to pay full retail, however the rep(manager) told me I could switch over to Rogers and have my cancellation fees waived. I explained to him that I had utilized the early cancellation waiver by switching from Rogers to Fido a year and a bit prior. He insisted I could do it, so I made him call Fido to confirm. I listened to him explain my situation to FIDO, as well as talked to the rep myself to make sure that although I had switched over a year prior, I was still eligible for the waiving of fees. They gave me a ID# to cite in case FIDO decided to charge me cancellation fees. A few months pass and my final statement from FIDO has the fees waived so I think I'm in the clear. My employer accidentally paid a couple months worth of bills to my old FIDO account rather than my new Rogers account. I phoned FIDO to inform them and said the cheque was on the way. This went on from late spring and over the summer. Several phone calls and no cheque later, I phoned again and asked to speak to a level 2 rep. The level 2 rep informed me that I was ineligible for the waiver of fees and that I owe FIDO almost $500. She wouldn't even take the ID# from the original transaction I had saying that the rep who gave me it obviously was not authorized to do so. About a week after the conversation and being informed I owe a whole mess of money, they began calling me 3x a day to try and collect (after no attempts at contact since cancelling in the Spring) I went back to the store where I did the switch and talked to the manager. After speaking to him, FIDO stopped calling me, but I still have yet to receive a cheque. I've did that Office of the President form on the website a few weeks back but have not heard anything. Is there anything else I can do to try and get my owed balance sent to me?
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Mar 5, 2013 02:06
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^ God, what a loving nightmare. I don't have anything to offer but my commiserations and hopefully it'll be sorted soon. The cellular silliness in this country is insane.
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Mar 5, 2013 17:27
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Haha yea, even the low level reps I've spoken to are extremely sympathetic. I noticed that complaints commission link on the front page of this thread so I filed a complaint last night. Hopefully that works!
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Mar 5, 2013 17:37
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Holy poo poo that is terrible, good luck I hope you get that taken care of
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Mar 5, 2013 21:52
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I really hate Wireless Wave
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Mar 5, 2013 23:26
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Yea I understand the manager's desire to sign a new contract rather than sell a phone, hence why I made him call FIDO and confirm with someone that this was possible. I even spoke to them and they gave me a reference number to avoid this exact situation. Uggghhhh. And in the manager's defence, he's made a ton of phone calls on my behalf to try and get this sorted. renzor fucked around with this message at 23:41 on Mar 5, 2013 |
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Mar 5, 2013 23:39
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I've had luck making a CCTS complaint in the past. You might give it a shot.
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Mar 6, 2013 21:03
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Maybe try seeing if your local TV consumer reporter could try to help?! It'd be a longshot but it might be worth it.
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Mar 6, 2013 22:17
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Koodo brought back their kickass holiday plans. The $60 used to cost $56 but hey its still not bad.  If you don't want to use the Tab you can get 10% off.
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Mar 6, 2013 23:23
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^ Because of my FIDO nightmare I bought out the remainder of my Rogers contract and have been on KOODO since. Can't say enough good things about them.
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Mar 6, 2013 23:28
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Hmm I have the original Canada-Wide Super 6GB. I wonder if I can dump my positive tab and get the 10% off instead.
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Mar 6, 2013 23:46
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Thanks for posting that info sheet, used it to wrangle a better plan out of Fido.
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Mar 7, 2013 00:02
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Justaddwater posted:Koodo brought back their kickass holiday plans. The $60 used to cost $56 but hey its still not bad. Thanks for posting this. The girlfriend comes off contract with Telus in 20 days or so and plans to switch to Koodo. (well, sorta switch I guess) I'll show her that chart tonight. Is that likely to be a limited time deal? Are there any switching incentives she should ask about? She'll be getting an iPhone 5 with a tab.
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Mar 7, 2013 00:07
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Cue Fido and Virgin match in 3.... 2.....
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Mar 7, 2013 02:15
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I'm having a weird problem with my Motorola Defy XT smartphone on Sasktel - I can send about one text message per day, then it stops being able to send. Everything else - receiving text, voice calls, voice mail, data, etc. - all works fine. Does anybody know anything about Sasktel's SMS service?
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Mar 7, 2013 16:08
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Gah, every person who has shown interest in buying my Nexus 4 backs out in the last minute. (And I do make it clear from the beginning that the screen is cracked and needs replacing. )
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Mar 8, 2013 18:06
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Does anyone know of a service that will give me a virtual phone number which will forward calls and texts? All the ones I've found so far are calls-only.
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Mar 8, 2013 19:58
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Trillian posted:Does anyone know of a service that will give me a virtual phone number which will forward calls and texts? All the ones I've found so far are calls-only. I don't think any of these exist in Canada. Yes, thank the CRTC for that.
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Mar 8, 2013 20:00
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ExecuDork posted:I'm having a weird problem with my Motorola Defy XT smartphone on Sasktel - I can send about one text message per day, then it stops being able to send. Everything else - receiving text, voice calls, voice mail, data, etc. - all works fine. Sounds like it could be a device issue but after seeing SaskTel SMS first hand it'd be hard to say. Call their Tech Support team, they're actually surprisingly helpful/knowledgeable... for the most part. Speaking of SaskTel, I convinced my work to give me a SaskTel SIM card for... demo purposes [aka tablet]. Horay LTE! Rogers has it too I guess but I don't get it in my apartment and Bell/Telus 4G is slow as poo poo, probably due to saturation with SaskTel network sharing. That poor SaskTel 4G network is probably just hammered with the ridiculous marketshare they have, even moreso with Telus and Bell on it.
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Mar 12, 2013 06:19
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Yeah, I'll give them a call. Their in-store (downtown, not a booth in a mall or one of those "licensed dealers") service is good, too. Thanks for the suggestion, and information.
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Mar 12, 2013 20:27
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So unless I discover something catastrophic about Koodo the gf is switching to an iPhone 5 with a tab and the $60/month 2gb data/unlimited calling plan. She's just come off a three year contract with Telus, are there any switching incentives she should be asking for?
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Mar 15, 2013 16:43
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Well guys I have a pickle for you and I'm hoping someone can help. Here's my sitch. I have an unlocked HTC Desire HD A1919. It was purchased in Korea. Telus/Koodo. Their simcards can't pickup any network at all. Rogers/Fido can, but they can only pickup voice/sms. 3G data won't work. The reps at two stores had no idea wtf was going on and as far as they explained it, if it could get voice it should be able to get 3g data. Is the problem that my phone runs on a different frequency than Canada or is there a problem with my phone? Is there anything I can do to make it receive 3G data in Canada? Thanks in advance for any help anyone can provide.
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Mar 17, 2013 00:30
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I have been welcomed into telus's platinum perks program  go me edit: looking at the program, they'll waive my outstanding device balance once this year, seeing as i just got a note II in november, it's still at $300, In theory, i could use that, pick up a new note II for $50, and sell it for moneys, and all it would cost is 4 months worth of device balance payments, and only extend the contract by 4 months, couldn't I? Powershift fucked around with this message at 00:42 on Mar 17, 2013 |
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Mar 17, 2013 00:31
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THE LUMMOX posted:Well guys I have a pickle for you and I'm hoping someone can help. Here's my sitch.
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Mar 17, 2013 02:11
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From what I can tell from google, outside of North America the Desire HD only supports the 900/2100 frequency for 3G data, meaning that you can only use the Rogers network's 2G in Canada. Bell/Telus use 850/1900 3G exclusively and Wind/Mobilicity used 1700 3G. (I think technically the big three all use 2100 for upstream and 1900 for downstream but you'd still need both.)
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Mar 17, 2013 04:53
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THE LUMMOX posted:The reps at two stores had no idea wtf was going on and as far as they explained it, if it could get voice it should be able to get 3g data. This isn't always true. With unlocked phones that aren't from the original carrier, the only thing that can be guaranteed to work is voice and text. Other services, such as data, are not guaranteed to work. So yeah, that's normal. Not much you can do about it.
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Mar 17, 2013 05:33
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THE LUMMOX posted:Well guys I have a pickle for you and I'm hoping someone can help. Here's my sitch. The internet says that this phone works for GSM (2G Rogers), and HSPA 900/2100 in versions sold outside North America. And yeah, that means Rogers 2G and nothing else. 3G in all three companies is HSPA 850/1900 for both data and voice, which that phone doesn't have at all (in non-North America versions). 2100 is what they're using for LTE (which that phone also doesn't have). Sucks, dude. OilSlick posted:This isn't always true. With unlocked phones that aren't from the original carrier, the only thing that can be guaranteed to work is voice and text. Other services, such as data, are not guaranteed to work. So yeah, that's normal. Not much you can do about it. I don't know anything about going from other countries TO Canada, but I don't see any reason it wouldn't work, as long as you were paying for the service and had the proper APN settings ante fucked around with this message at 06:19 on Mar 17, 2013 |
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Mar 17, 2013 06:15
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ante posted:I don't know anything about going from other countries TO Canada, but I don't see any reason it wouldn't work, as long as you were paying for the service and had the proper APN settings I don't know why either, all I know is when Bell first got HSPA coverage that was one of the first things they told us.
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Mar 17, 2013 14:59
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OilSlick posted:I don't know why either, all I know is when Bell first got HSPA coverage that was one of the first things they told us. Some phones don't allow changing APN depending on the carrier. But the voice/SMS only thing is mostly a holdover from CDMA, where it was genuinely a bitch to make anything other than those two work on a foreign network.
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Mar 17, 2013 22:12
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Thanks for the help guys I'll post in the Android phone thread and see what happens. Not holding out too much hope. Seems like service isn't as bad as I remember it being a few years ago when I last had Canadian cell service. I got a free simcard and there was no activation fee on Fido or Koodo.
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Mar 18, 2013 00:23
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THE LUMMOX posted:Thanks for the help guys I'll post in the Android phone thread and see what happens. Not holding out too much hope. Things have unambiguously improved in the past 4 years. I moved back from the US in 2009 and the plans, service, and general conditions of wireless were immeasurably shittier then than now. Plenty of room for progress, however.
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Mar 18, 2013 00:32
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THE LUMMOX posted:Thanks for the help guys I'll post in the Android phone thread and see what happens. Not holding out too much hope. Your phone physically does not have the antennas it needs to work properly in Canada.
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Mar 18, 2013 22:31
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My wife and I are moving to BC from the states this summer, and we're thinking of getting unlocked iPhones while we're here because ahahahaha gently caress buying one in Canada. When we lived in New Brunswick we had Koodo phones, and Koodo (despite loving up seriously on the billing at one point) actually had really tolerable customer service, so we wouldn't mind sticking with them. My only question is if we're bringing our own GSM phones what would be the best carrier in terms of data and actually getting a SIM card? We travel a lot so it's important to us to be able to swap out sim cards, etc. Keep in mind we moved here from Canada so yes I'm aware of how utterly hosed we are. e. Wow is Koodo better than Rogers. Koodo is a hair more expensive at 60 for 3/gb a month and unlimited voice, but overages are a flat 5/500mb, unlike Rogers which is 200 loving dollars a gigabyte in overages. WAFFLEHOUND fucked around with this message at 16:30 on Mar 21, 2013 |
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Mar 21, 2013 16:24
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I'm a fan of Virgin's data rates on their low end plans. You pay for what you use, rather than a flat upper limit, and the rates are reasonable if you ever come in under 1GB. I'm admittedly biased against Telus/Koodo though.
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Mar 21, 2013 23:30
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Girlfriend is about to pull the trigger on the $45/mth plan here: http://www.virginmobile.ca/en/plans/monthly2.html?itcid=LP:143 She's switching from Mobilicity which has just been utterly useless. They keep blaming everything but their lovely network for her lack of reception everywhere in downtown Toronto.
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Mar 21, 2013 23:38
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I've finally a smartphone, moving on up from Wind Huawei original tiny dumb phone. Admittedly it's only basic iPhone 4 but the deal was pretty good. Kodoo sells them now for 99 up front plus 150 on tab. You get a $100 gift card when you buy one though, so it's basically a grand total of 13 out of pocket. No contract, just pick any plan to start. Switch to any other plan including prepaid afterwards. Cheapest voice plan is 20 with a sliding charge for data, but until April most Canada-wide plans come with double amount of minutes and data for regular price. Cheapest one of those is 30. If you're a new customer get a referral for extra 25 off the tab. WAFFLEHOUND posted:My wife and I are moving to BC from the states this summer, and we're thinking of getting unlocked iPhones while we're here because ahahahaha gently caress buying one in Canada. When we lived in New Brunswick we had Koodo phones, and Koodo (despite loving up seriously on the billing at one point) actually had really tolerable customer service, so we wouldn't mind sticking with them. My only question is if we're bringing our own GSM phones what would be the best carrier in terms of data and actually getting a SIM card? We travel a lot so it's important to us to be able to swap out sim cards, etc. And if you bring your own phone to them it's 10% off your monthly plan.
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Mar 22, 2013 00:34
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iv46vi posted:And if you bring your own phone to them it's 10% off your monthly plan. With Koodo? So I can just get a sim from them?
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Mar 22, 2013 02:50
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Yeah, I'm reasonably certain all of our providers do that except maybe some obscure ones that still use cdma. (I think they all do the 10% off thing too, though I don't know about Rogers/Fido)
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Mar 22, 2013 04:09
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WAFFLEHOUND posted:With Koodo? So I can just get a sim from them? I think so: click for details.
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Mar 22, 2013 04:52
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WAFFLEHOUND posted:With Koodo? So I can just get a sim from them? Yeah, Koodo (Telus) and Bell used to be CDMA but they all switched to e: >>> Geektox fucked around with this message at 07:01 on Mar 22, 2013 |
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Mar 22, 2013 06:40
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