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The gently caress? Don't they have to provide you with the ability to take poo poo?
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Mar 29, 2013 19:46
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| # ? May 8, 2024 21:02 |
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That would be one of the best reasons to ever quit a job. Imagine the next interview.
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Mar 30, 2013 09:16
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Today I pulled up to the building and parked, and just stared at it for a good minute and a half saying "gently caress" intermittently. I think i'm reaching that point 
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Mar 30, 2013 14:22
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Gothmog1065 posted:Our department has that "one person fucks it up for everybody" policy. Instead of firing/counseling the one retard doing it, they simply take poo poo away. I'm honestly surprised they haven't taken our lack of a dress code away yet.
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Apr 1, 2013 02:19
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Dreading tomorrow. If my operations manager is in, I'm going to him to request a team change. My TL is insufferable. I know I've complained about him before like last week and frankly I've had it. He was my TL when I started there and I hated him. When I was promoted them demoted I was moved to a different team and then team switches had me back on his team. I didn't complain. I gave him a chance. But in his coachings we have to fill out reasoning/explanations as to why we didn't meet our metrics. He refers to these as our excuses and then gets confused when I don't like them called that. I told him just as some gentle feedback that he uses far too much negative enforcement and should incorporate positive enforcement. His response was "why would I do that? You have access to customer feedback to see that." He doesn't understand variation or even human emotions, is condescending and blames us for everything. I want to tell the operations manager that being on this TL's team has nearly forced me to rage quit more then 3 times in the past month and I need a team change NOW. God I hope it goes over well. The manager has always seemed to be on my side and he seems rather understanding...I'd be fine if I could just be under a different TL. When A was my TL I actually ended up flourishing and felt at least semi-content with my job. gently caress this is all making me a nervous wreck.
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Apr 1, 2013 03:41
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Jesus loving christ, I might be there until the end of the month. Some clown leaked a spreadsheet of KPIs with rankings that suggest that I'm the top performer in the call center—and they're releasing people in waves by metrics, saving the best for last. I don't want to be the best if it means another month of fuckers in my ear all day. And workforce management stopped giving out available time so I can't even call out for the day anymore. I actually have to show up. Ugh, ugh, ugh. I'm getting short on the phone lately. I hope I can make it without snapping at someone. The last thing I need is to get fired before I get laid off. And, I swear, I hope the rear end in a top hat who wrote our order management system got fired. loving annoying laggy broken-rear end pile of Java poo poo. quote:"Why would I do that? You have access to customer feedback to see that." What, you mean the surveys that, half the time, are a novel about the customer's whole experience with the company rather than about you in particular don't satisfy your need for approval? Bless your heart. ;o TOTSE fucked around with this message at 07:10 on Apr 1, 2013 |
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Apr 1, 2013 07:07
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I'm about to reach my third year here and I'm going to start interviewing again. I'm feeling really frustrated just thinking about explaining how I work at a call center to recruiters, and the more infuriating questions asking why I would leave a decent steady job.
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Apr 1, 2013 14:44
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cuntvalet posted:Dreading tomorrow. If my operations manager is in, I'm going to him to request a team change. Sounds like the ideal call-center TL unfortunately. I have no respect for them at all, even the ones who post in this thread, as I recall them being all "agents are lazy and out to trick the system so they can further their laziness". Which is probably true, but still, gently caress all call-center authority because the people I like get the hell out before they ever get a chance to be promoted. Edit: I had a problem with call-center authority 
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Apr 1, 2013 14:55
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ZeroDays posted:Sounds like the ideal call-center TL unfortunately. I have no respect for them at all, even the ones who post in this thread, as I recall them being all "agents are lazy and out to trick the system so they can further their laziness". Which is probably true, but still, gently caress all call-center authority because the people I like get the hell out before they ever get a chance to be promoted. A bit unfair. I've had lovely TLs and I've BEEN a lovely TL at times, but it's just like any other job. You get people that do it well and have their team like and respect them, you get people that coast and you get people who do nothing but drive metrics through yelling. I don't do the job any more (hooray for escaping to support functions) but I know that a decent one isn't out to get you unless you're blatantly taking the piss.
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Apr 1, 2013 15:15
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My "gently caress TLs" comment is in the same vain as "gently caress the police", i.e. it isn't exactly rational or reasonable. The fairest way I could say it is "gently caress most TLs as generally that role attracts and is suited to a certain type of personality that I happen to dislike, but there are exceptions". And at the other end, "gently caress employees that take the piss and are the cause of draconian rules being applied to all other employees".
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Apr 1, 2013 15:52
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My TL is a joke. She's such a rank and file company idiot, and has all these dumb terrible management books in her cube that she quotes from all the time. Whenever I go to ask her a question, she's in the middle of some 60 page trace report for a rep highlighting irregularities in their button usage or some bullshit. I dunno how she justifies her existence, if she just vanished from the face of the earth, our team could continue indefinitely.
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Apr 1, 2013 19:18
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Spoke to the operations manager about a team change. Woo. He said he can't guarantee anything but he would definitely see if it was possible. I quoted the issue with negative enforcement, etc. Then ironically I get an email saying I was #1 on the team and had made "tremendous improvements". And just like I'd been telling my TL all along I never change anything. It's all luck of the draw. So when he asks what I changed to improve Im just gonna shrug and tell him I changed nothing in my performance. Some things I can control or try and sway but really in the end...I got lucky last week. Edit: A co-worker hunted me down to give me a talking to on twitter because I submitted coaching for her due to her not calling a customer back, which she apparently did and just never noted the account/left a voicemail or anything. So I open my twitter to a couple post rant sent to me about how I threw her under the bus. *facepalm* What is wrong with people? Don't hunt me down on my personal twitter for work drama when I've never even tweeted about you or anything that would give you the right. CatStacking fucked around with this message at 04:08 on Apr 2, 2013 |
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Apr 1, 2013 20:00
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cuntvalet posted:Spoke to the operations manager about a team change. Woo. He said he can't guarantee anything but he would definitely see if it was possible. I quoted the issue with negative enforcement, etc. Who gives a gently caress if someone gets mad for doing their job wrong. I throw people under the bus all the time. If the customer is mad at me because you didn't do what you said you would, gently caress you. I'll tell the customer that not all employees are worth a poo poo and I'll tattle on you to. Do your loving job, it is simple as piss.
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Apr 2, 2013 15:03
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cuntvalet posted:Spoke to the operations manager about a team change. Woo. He said he can't guarantee anything but he would definitely see if it was possible. I quoted the issue with negative enforcement, etc. Block coworker, report her behavior to your bosses. Internal work bullshit being posted in a public forum is almost certainly covered in her contract.
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Apr 2, 2013 15:15
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Fil5000 posted:Block coworker, report her behavior to your bosses. Internal work bullshit being posted in a public forum is almost certainly covered in her contract. Im concerned I'll look like a troublemaker. Also I did some checking and apparently she tweeted that our TL told her my behavior for sending coaching was unprofessional. This is so stupid. She's been blocked and a few coworkers have urged me to go to HR about it. The last time I went to HR about anything it was because a girl in my training class threw a demo cellphone at me and BOTH our jobs were threatened over it. So I'm a little bit gunshy.
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Apr 2, 2013 15:59
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cuntvalet posted:Im concerned I'll look like a troublemaker. Also I did some checking and apparently she tweeted that our TL told her my behavior for sending coaching was unprofessional. This is so stupid. She's been blocked and a few coworkers have urged me to go to HR about it. They also might think you're the common denominator in all these situations. Report it anyway 
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Apr 2, 2013 16:02
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cuntvalet posted:Im concerned I'll look like a troublemaker. Also I did some checking and apparently she tweeted that our TL told her my behavior for sending coaching was unprofessional. This is so stupid. She's been blocked and a few coworkers have urged me to go to HR about it. You're being harassed outside of work for something that's an internal matter, that you didn't post about online. Unless I've misinterpreted you, she doesn't socialise with you and went out of her way to find you on twitter just to have a to at you for following procedure. gently caress that poo poo, go through the right channels to get her reprimanded for being a childish, unprofessional dick.
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Apr 2, 2013 16:52
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Fil5000 posted:You're being harassed outside of work for something that's an internal matter, that you didn't post about online. Unless I've misinterpreted you, she doesn't socialise with you and went out of her way to find you on twitter just to have a to at you for following procedure. gently caress that poo poo, go through the right channels to get her reprimanded for being a childish, unprofessional dick. Nope, you read that perfectly correct! I didn't tweet about the incident, don't follow her, she doesn't follow me. The only way she found me was because we have a mutual friend. Prior to this she had only tweeted me before to debate me for an opinion I held about a charity thing our client did that I felt wasn't managed well. In that case I just shrugged and didn't play along. Sorry for the derail, thread. I just figured it fit here best and I needed to rant a bit. Just more proof that the centre I work in is no more mature than a highschool. Is that a shared experience for most call centers?
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Apr 2, 2013 17:33
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cuntvalet posted:Just more proof that the centre I work in is no more mature than a highschool. Is that a shared experience for most call centers? Low morale places are like that in general. High school students tend to have low morale -- they're in a place they don't want to be, doing things they're not excited about, in a place where the rules seem pointless and arbitrary. Call centers have a strong tendency to be like this, therefore a high school mentality takes hold. Save the comment as documentation, block them from your personal accounts, and give them a major cold shoulder at work. I wouldn't go to HR unless she escalates it further, but if she does, have that ready to go.
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Apr 2, 2013 19:24
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I once had a collections customer tell me he was a police officer and that I had "called the scene of a murder". I escalated the call to my bosses boss and took it very seriously only later to find this on youtube: https://www.youtube.com/watch?v=YvJQxgtJW94 . It seems to be a common radio talk show prank. They later claimed to be, "sending a squad car my way".
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Apr 2, 2013 19:32
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blackmet posted:Low morale places are like that in general. High school students tend to have low morale -- they're in a place they don't want to be, doing things they're not excited about, in a place where the rules seem pointless and arbitrary. Call centers have a strong tendency to be like this, therefore a high school mentality takes hold. Makes sense. I went with this plan, figured if she looks up my Facebook, email or says anything in person about it I'll go to HR at that point. I took screenshots, made my TL aware should I need to escalate, hopefully that's the end of that. Also our TL has been pushing a lot of pointless meetings on us where nothing gets done. Got one from 4 - 5 tonight so whee an hour off the phones. Let's see if we can push it to be longer!
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Apr 2, 2013 19:38
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Ugh. I'm coming down with something. Two of our leads have laid out with the same poo poo. I requested overtime because it was available on Saturday, now I'm not wanting to do it because I'm sick and it's getting progressively worse. Now they wont' let me cancel the overtime. gently caress it's going to be a long and terrible week.
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Apr 4, 2013 20:09
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I feel bad for it, but at my old job where you had to 'queue' for a break on this web page and hope to grab one of the slots (and not get a call as you clicked into the spot) I grew to DESPISE smokers because they would hog all of the breaks. Yeah, I get it, you NEED your 6 ciggies but sweet Jesu Christi, I just wanted ONE measily 15 minute break. And a lot of call centers are toxic because of those arbitrary, nonsensical rules (They brought us pizza because it was busy but we couldn't eat at our desks, nor could we go on do not disturb to go GET and eat the pizza. SO we got to sit for four hours smelling pizza. Thanks, guys). There's a lot of lousy people there who can't work elsewhere (Hi, Pedobear - we call him that for many reasons. He was creepy, sugardaddying some of the young college and high school students and yeah...) or just turn into hateful bags of hate.
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Apr 4, 2013 22:23
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Aerofallosov posted:I feel bad for it, but at my old job where you had to 'queue' for a break on this web page and hope to grab one of the slots (and not get a call as you clicked into the spot) I grew to DESPISE smokers because they would hog all of the breaks. Yeah, I get it, you NEED your 6 ciggies but sweet Jesu Christi, I just wanted ONE measily 15 minute break. What kind of loving center can't even get it together enough to schedule breaks evenly amongst workers? And how the hell is this legal?
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Apr 5, 2013 06:32
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The same one that uses a lovely, javabased web page that you HAVE to keep open or you lose your place and heaven help you if their lovely software crashes and takes the browser with it. I swear whomever coded their software hates humanity. And it's 'technically' legal because they *offer* lunch and break. They just might not offer enough for everyone to get one.
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Apr 5, 2013 08:07
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I there some sort of prison black market system you could implement to buy back your breaks with cigarettes and concealed weapons?
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Apr 5, 2013 08:34
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Aerofallosov posted:I feel bad for it, but at my old job where you had to 'queue' for a break on this web page and hope to grab one of the slots (and not get a call as you clicked into the spot) I grew to DESPISE smokers because they would hog all of the breaks. Yeah, I get it, you NEED your 6 ciggies but sweet Jesu Christi, I just wanted ONE measily 15 minute break. Lawl, TNI. I'm glad you got out of that shithole. The only way I got through that even for a few months was to be blazed halfway out of my mind all shift (I was WFM). I started smoking in training when they were teaching us how to use ipconfig (if you have to be taught that, you're doing what in ISP support?) and I didn't work an hour sober until I quit. At least it wasn't too bad. You went through your thing and then dispatched, and there was nothing along the lines of having to personally tackle a weird issue. drat tedious though. It's like they never heard of cookies, too, you know? Having to log back in to NBBS/admin page/iRep every five minutes got old quick.
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Apr 5, 2013 08:48
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Aerofallosov posted:And a lot of call centers are toxic because of those arbitrary, nonsensical rules (They brought us pizza because it was busy but we couldn't eat at our desks, nor could we go on do not disturb to go GET and eat the pizza. SO we got to sit for four hours smelling pizza. Thanks, guys). I've read this whole thread and this might be the cruelest thing I've seen so far. That's just hosed.
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Apr 5, 2013 09:01
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At my last call center a fiber line got blown up by an inept blasting crew, shutting off service to about 45k people for a week. After a week of outrageously angry people and overtime to save service levels, we are rewarded. With a Halloween-sized piece of candy. In July.
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Apr 5, 2013 14:42
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I was feeling great today on my walk to work...sun was shining, it was Friday, I felt happy and confident. I've been at work for an hour and 45 minutes and that good mood has been diminished into being annoyed, worried and anxious. That can't be healthy.
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Apr 5, 2013 15:46
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So when you mass murder everyone in your call center, can we change it from "going postal" to something related to you?
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Apr 5, 2013 16:52
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Gothmog1065 posted:So when you mass murder everyone in your call center, can we change it from "going postal" to something related to you? Well I'm not planning on it, but by all means.
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Apr 5, 2013 17:08
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Jesus Christ cuntvalet get the gently caress out of there! You are literally the perfect callcenter employee, because you will take whatever abuse they throw at you, and still continue to perform.
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Apr 5, 2013 20:20
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evobatman posted:Jesus Christ cuntvalet get the gently caress out of there! You are literally the perfect callcenter employee, because you will take whatever abuse they throw at you, and still continue to perform. I really am trying to, but I can't just quit with no other job lined up.
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Apr 5, 2013 23:06
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Welp today I finally realized I need to forget everything I learned about customer service because comcast doesnt give a poo poo and just wants me to get people off the phone as fast as possible.
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Apr 6, 2013 09:46
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cuntvalet posted:I really am trying to, but I can't just quit with no other job lined up. I did this a couple years ago, and yes, while it feels AMAZING for about the first 3 hours, dread and anxiety quickly set in. Worst feeling in the world.
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Apr 6, 2013 14:19
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Loving Life Partner posted:I did this a couple years ago, and yes, while it feels AMAZING for about the first 3 hours, dread and anxiety quickly set in. Worst feeling in the world. If this were 6 years ago before I met my wife and I didn't actually give a poo poo, I would have already quit from here. While we can technically make it on her salary (She makes more than me ATM), it wouldn't be fun, nor easy. I also give a poo poo now that we have money, and I wouldn't do that to her.
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Apr 6, 2013 17:13
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Gothmog1065 posted:If this were 6 years ago before I met my wife and I didn't actually give a poo poo, I would have already quit from here. While we can technically make it on her salary (She makes more than me ATM), it wouldn't be fun, nor easy. I also give a poo poo now that we have money, and I wouldn't do that to her. I have my own place and don't/can't rely on other people for money. I can't even entertain the idea of just quitting lest I get too enthralled with it.
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Apr 6, 2013 17:19
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Yeah, same position I'm in, letting down my wife would crush me. She's so hyped to pay off all of our debt this year (we're actually making good progress) and me being dramatic and saying I can't take it sitting in a cube on my rear end taking phone calls for good pay would basically stop that and probably reverse it totally. I read this article and felt a bit  http://www.theonion.com/articles/find-the-thing-youre-most-passionate-about-then-do,31742/ It's satirical, but true for most people, unfortunately. I'm going to finish a book and sell it I'm going to finish a book sell it I'm going to finish a book and sell it ... Loving Life Partner fucked around with this message at 17:21 on Apr 6, 2013 |
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Apr 6, 2013 17:19
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I saw far too many people stuck at call centers in middle management because of family obligations. Get out of call centers while you're still young and mobile! If you get internal company newsletters and they have a '5 year, 10 year, 20 yr, etc ' employee section, look at their eyes. They're dead inside.
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