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CatsOnTheInternet posted:On-call phone rang at 10:18 last night during the world series game. I work for a Boston-area company, so whomever is calling me right now is a dick. Hey look at the bright side, you probably wont have to work during the next game.
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Oct 24, 2013 14:03
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Migishu posted:Don't see why we can't have the Grenade with the needful on it. That would make more sense to me. Both sides can be engraved/printed. It could have "needful" on top and a grenade on the bottom.
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Oct 24, 2013 14:04
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"Please do the needful" should be engraved in an arc around the grenade.
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Oct 24, 2013 14:43
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AlexDeGruven posted:"Please do the needful" should be engraved in an arc around the grenade. If I lent my car to a coworker and they saw that on a bottle opener on my keys, they'd probably think I'm planning to shoot up the place, and start keeping their distance from me. ....So yeah, I second this idea.
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Oct 24, 2013 14:54
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AlexDeGruven posted:"Please do the needful" should be engraved in an arc around the grenade. I also support this idea, or at least some way to possibly get both on the flash drive. I'm assuming the "back side" is the metal for the bottle opener? (I forgot/haven't looked at it in a while).
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Oct 24, 2013 15:14
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Paladine_PSoT posted:A few hours into it, here's the horrifyingly high contrast orders so far: Perhaps you should make a thread for this? I don't keep up with this thread and had to dig back through your post history, then your posts in this thread to find a picture of what you're even talking about. Having found it, I'm in.
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Oct 24, 2013 15:52
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Bhodi posted:A webex came in... and the Irish technical presenter had this in his search bar the entire time.
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Oct 24, 2013 16:14
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AlexDeGruven posted:"Please do the needful" should be engraved in an arc around the grenade. Where are the graphic design people when you need them???
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Oct 24, 2013 16:20
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MisterOblivious posted:Both sides can be engraved/printed. It could have "needful" on top and a grenade on the bottom. This solves everything, surely.
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Oct 24, 2013 16:43
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Moey posted:Where are the graphic design people when you need them??? Nice try, no one needs them.
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Oct 24, 2013 16:43
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teethgrinder posted:Coincidentally last night a friend was trying to convince me that a large number of Irish people genuinely believe in fairies, like Koreans and fan-death. If I remember correctly the Irish ones are supposed to haunt forests and be violent, but we were Icelandic people are big on their fantastical beings too.
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Oct 24, 2013 17:31
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CatsOnTheInternet posted:If I lent my car to a coworker and they saw that on a bottle opener on my keys, they'd probably think I'm planning to shoot up the place, and start keeping their distance from me. Wait, you don't detach your car keys from the rest of your keyring when lending your car?
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Oct 24, 2013 17:39
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Erwin posted:Perhaps you should make a thread for this? I don't keep up with this thread and had to dig back through your post history, then your posts in this thread to find a picture of what you're even talking about. Having found it, I'm in. http://forums.somethingawful.com/showthread.php?threadid=3576580 Aite. Thread made. Arguing about bottle openers can happen there. OP will be updated with current design choice splits.
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Oct 24, 2013 17:53
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Lum posted:Wait, you don't detach your car keys from the rest of your keyring when lending your car? I wouldn't trust a coworker with my keyring, let alone my car.
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Oct 24, 2013 18:23
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spog posted:I wouldn't trust a coworker with my keyring, let alone my car. Same here. I quit lending out my keys to co-workers after they lost them a couple of times. Thankfully, I have 3 separate key rings. One for the car (which is basically the car key/fob and that PNY bottle opener flash drive), One for home and one for work.
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Oct 24, 2013 18:37
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Dilbert As gently caress posted:A awesome ticket came in, Cryptolocker. Spotted the symptoms of it on the FS, but was delayed like 1.5 hrs going through "processes" CF, how is it that you are the architect of all of these complex enterprise systems, but you don't have enough autonomy to check a user's PC when you think there's a virus without asking your boss?
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Oct 24, 2013 18:43
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"yeah can't open files on \\X\Y\Z.xlsx" Says X is corrupt or not the original file type.
Oh okay.
I-... Okay I'll do the process
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I had someone borrow my keys and take my car to go buy crack, drive drunk and get arrested in it. I'm not in a bad area, either. Needless to say, nobody is borrowing my car or my keys again, ever.
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Oct 24, 2013 18:53
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^^^ Why would you lend your keys to a drunk person?Renegret posted:Some metrics came in! Of course, the falling numbers don't indicate the huge pile of tickets where you say "please respond with more information (like what office you're in, etc" which drags out for a month because the person on the other end didn't actually care about the half-rear end attempt they made about complaining about some minor annoyance, or how the users gradually stopped using the system entirely and went back to directly emailing everybody they felt like, because nobody bothered to deal with it. coyo7e fucked around with this message at 19:12 on Oct 24, 2013 |
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Oct 24, 2013 19:00
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coyo7e posted:how the users gradually stopped using the system entirely Funny you mention that because I was once involved in a Remedy deployment that got forced down on end users instead of opting for the buy-in approach. I remember being told that we were supposed to open a ticket for anything, including hall-calls and drivebys so in the first two days I'd opened and closed thirty four tickets and spent three hours during those two days on ticket management. Eventually though, people never got any feedback on their ticket metrics because no one was really in charge of it after it was implemented and management never seemed to care about it Basically it ended in a big fadeout with a dozen Remedy servers sitting in the datacenter diligently turning electricity into heat.
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Oct 24, 2013 19:56
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I've just been instructed to replace a handful of forms in our EMR software. The old ones all look similar to this: And the new ones all look like this:  
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Oct 24, 2013 21:05
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Strip out the fonts and cite HIPAA
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Oct 24, 2013 21:29
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A ticket didn't come in to me, but I did recieve a bunch of company-wide status updates following our SAP server taking a poo poo sometime overnight. I came in to find 24 seperate update e-mails, which told the tale of some poor bastards having a terrible time. These ran from like 6pm all the way until 7am the next day:e-mail 1 posted:SAP is totally broken. We're working with HP (HP hosting SAP oh god e-mail 3 posted:HP have detected a serious hardware fault and are fitting a replacement. Expected completion time: 1 hour. e-mail 5 posted:Hardware replacement was successful. However database corruption has occured and we're restoring rom backups. Estimated completion time: 2 hours. e-mail 10 posted:The backup was corrupted, SAP is still non-functional. HP are attempting a different recovery method (presumably involving voodoo). Estimated completion time: 4 hours. e-mail 15 posted:The second backup attempt has failed. We are still working with HP to resolve the problem. No resolution ETA(!). e-mail 20 posted:We are rebuilding the server again, however SAP will be unavailable today. Most of the area will be uninhabitable for weeks...perhaps longer. At least one half of well constructed homes will have roof and wall failure. All gabled roofs will fail...leaving those homes severely damaged or destroyed. Who'd have thought having HP host your SAP implimentation would have backfired. 
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Oct 24, 2013 21:33
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) to resolve the problem as soon as possible.
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jammyozzy posted:Who'd have thought having HP host your SAP implimentation would have backfired. If it's "mission critical" for your business, there's no good reason not to host it yourself.  Regarding e-mail 20: what is the correlation between "SAP down" and buildings collapsing?
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Oct 24, 2013 21:43
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Because when SAP is down, the world is ending according to end users.
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Oct 24, 2013 21:45
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My hyperbole meter barely twitched on that one. It probably needs
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Oct 24, 2013 21:48
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SamDabbers posted:If it's "mission critical" for your business, there's no good reason not to host it yourself. It looks like its paraphrasing the NWS alert sent out for hurricane Katrina
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Oct 24, 2013 21:48
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wa27 posted:I've just been instructed to replace a handful of forms in our EMR software. The old ones all look similar to this: The magical word being, of course, "youth".  I'm surprised they didn't make you give it crayon colors for fonts and background.
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Oct 24, 2013 22:31
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wa27 posted:I've just been instructed to replace a handful of forms in our EMR software. The old ones all look similar to this:
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Oct 24, 2013 22:39
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evol262 posted:Is your EMR software using Access? They're Word 2003 templates.
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Oct 24, 2013 22:55
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wa27 posted:They're Word 2003 templates. Oh nevermind then. Carry on.
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Oct 24, 2013 22:59
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wa27 posted:They're Word 2003 templates. 
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Oct 24, 2013 23:04
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SamDabbers posted:Regarding e-mail 20: what is the correlation between "SAP down" and buildings collapsing? I originally thought it was hyperbole involving a nuclear attack and distance from ground zero. But yeah, Katrina.
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Oct 24, 2013 23:27
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EMR software is its own special world of nightmares. Although OSCAR is apparently decent if you hire someone who knows the ins-and-outs of it to customize it to your clinic's needs.
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Oct 24, 2013 23:27
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Entropic posted:EMR software is its own special world of nightmares. Although OSCAR is apparently decent if you hire someone who knows the ins-and-outs of it to customize it to your clinic's needs. Tell me about it. I told my boss the other week that it might be easier for us to announce that Cerner is up and running than to announce that it's down/slow. That piece of poo poo is constantly having issues.
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Oct 24, 2013 23:39
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Entropic posted:EMR software is its own special world of nightmares. Although OSCAR is apparently decent if you hire someone who knows the ins-and-outs of it to customize it to your clinic's needs. The requirements documents seem pretty clear. My wife is always a nursing director and I'm always a bit shocked when they talk about their EMR system and the litany of problems it has, lack of high availability services, etc. I don't know if EMR software is terrible, HIT people are terrible, or a combination thereof. I get it for schools, churches, and other businesses with low operating budgets and no in-house expertise. I don't understand how the largest hospital systems in the country are suffering with completely awful software that uses Word 2003 templates instead of a line of business application that any development team should be able to put together in 6 months or less. Edit: I should say it sounds like any development team could put them together in two months judging from EHR Stage 2 requirements documents and EMR requirements documents. Maybe it's much more complicated than this. From the outside, it appears that it's a bunch of otherwise competent IT people babysitting the worst applications in the world and people in some kind of nurse-cum-PM position with management's ear telling them how to (badly) implement a proprietary piece of poo poo solution that falls over every other day. evol262 fucked around with this message at 23:54 on Oct 24, 2013 |
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Oct 24, 2013 23:41
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evol262 posted:The requirements documents seem pretty clear. My wife is always a nursing director and I'm always a bit shocked when they talk about their EMR system and the litany of problems it has, lack of high availability services, etc. I don't know if EMR software is terrible, HIT people are terrible, or a combination thereof. I get it for schools, churches, and other businesses with low operating budgets and no in-house expertise. I don't understand how the largest hospital systems in the country are suffering with completely awful software that uses Word 2003 templates instead of a line of business application that any development team should be able to put together in 6 months or less. Bad allocation of resources, or thinking IT doesn't matter. At least from what I've seen.
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Oct 25, 2013 00:02
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evol262 posted:The requirements documents seem pretty clear. My wife is always a nursing director and I'm always a bit shocked when they talk about their EMR system and the litany of problems it has, lack of high availability services, etc. I don't know if EMR software is terrible, HIT people are terrible, or a combination thereof. I get it for schools, churches, and other businesses with low operating budgets and no in-house expertise. I don't understand how the largest hospital systems in the country are suffering with completely awful software that uses Word 2003 templates instead of a line of business application that any development team should be able to put together in 6 months or less. Part of it is that there's a huge amount of customization required because you have a million different clinics and hospitals all using their own forms and procedures. A lot of the software is actually pretty robust at this point on the back end, but the implementation and training is the hard part. You have doctors who don't speak UI designer talking to UI designers (or coders who think they're UI designers) who don't speak doctor, so the back-and-forth of the two groups trying to hammer out an interface that does what the docs want how they want it can be hellish. At least that's my (very limited) experience with OSCAR.
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Oct 25, 2013 00:07
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Entropic posted:Part of it is that there's a huge amount of customization required because you have a million different clinics and hospitals all using their own forms and procedures. A lot of the software is actually pretty robust at this point on the back end, but the implementation and training is the hard part. You have doctors who don't speak UI designer talking to UI designers (or coders who think they're UI designers) who don't speak doctor, so the back-and-forth of the two groups trying to hammer out an interface that does what the docs want how they want it can be hellish. At least that's my (very limited) experience with OSCAR. This sounds insane. I'm all for user acceptance, but it seems like it'd be an order of magnitude less expensive to say "you're going to have to change your workflow" instead of customizing the software for every clinic and hospital. Some customization is surely required, but how different can Kaiser Permanente's med-surg practices be across facilities? Or United Healthcare's physical rehab? I can only imagine that customizing the gently caress out of the software every time you go somewhere new also means that health record portability is going to involve backend work to convert it into some sort of sane, portable format which obviates all this customization anyway.
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Oct 25, 2013 00:18
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Rawrbomb posted:Bad allocation of resources, or thinking IT doesn't matter. At least from what I've seen. HIM driving the implementation is what saddled us with OnBase and holy god is it a terrible program. If you log in to the computer with anything other than your AD account it just plain will not work, making it hell to use in our one offnet site. It broke under our SSO for the longest time, abuses Adobe Reader for displaying documents, and had to be scripted in order for anyone other than our OnBase admin to even install just the read-only client on computers. The only good things about it is really only HIM has to use it and the read-only client sits in an image without issues.
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Oct 25, 2013 00:40
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Entropic posted:Part of it is that there's a huge amount of customization required because you have a million different clinics and hospitals all using their own forms and procedures. A lot of the software is actually pretty robust at this point on the back end, but the implementation and training is the hard part. You have doctors who don't speak UI designer talking to UI designers (or coders who think they're UI designers) who don't speak doctor, so the back-and-forth of the two groups trying to hammer out an interface that does what the docs want how they want it can be hellish. At least that's my (very limited) experience with OSCAR. 
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Oct 25, 2013 00:55
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