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EAT THE EGGS RICOLA posted:Entry level clerk with a BYOD phone attached to their account. Just about everywhere I've worked that's one of those things you only do once. Because the result is an almost instantaneous termination I'm not sure I'd want to work somewhere that upper management tolerates bullshit like that.
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Oct 28, 2013 20:03
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GreenNight posted:The problem is that 80% of the users here HAS TO OMG have a laptop because they might travel twice a year. This is the mentality at my current place of work. The best part is that they're all starting to use LogMeIn or some other remote desktop service so they can all leave their laptops here and work on them remotely with their personal laptops instead of taking their work one home. So now I get to watch a bunch of users that we just transitioned from desktops over to laptops because they "OMG had to have it" just leave them here so they can remote in to them from off-site instead of just taking it with them. But the second you mention you should put their tower back it's "but I take my laptop *everywhere* with me!". I'm convinced I just can't win.
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Oct 28, 2013 20:06
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teethgrinder posted:Frankly I'm surprised they're only asking for $300, and that businesses are resistant to just paying it to get back their ESSENTIAL THIS IS AFFECTING PRODUCTION UNBACKED-UP files. I think it's the prospect of not getting your data back even if you pay the money that worries people. And I suppose that theoretically, there is no guarantee that you'll get it back, only the near certainty that you're not getting it back if you don't pay out. I like to entertain the fantasy that CryptoLocker was written by a very disgruntled sysadmin who kept telling his management about the critical need for good backup practices, and his management wouldn't pay (to get the right hardware, software, follow basic data security practices, etc). To punish his (former) employers, he created CryptoLocker and released it locally, then realized what a good business model it is. But yeah, if that data is important, then you can bet businesses are being pretty stupid for not paying it. On a consumer level, $300 is probably just too much for most people to stomach, especially if all you lose is some stupid pictures or something.
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Oct 28, 2013 20:06
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MJP posted:A ticket came in (font size 24 points, bold, red Arial, and fortunately not to me)... Who cares about his position, is it a Blackberry? 
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Oct 28, 2013 20:08
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User forgot Google Apps password, for the 4th time... since last Thursday. When a user forgets their password, I always reset it to a temporary password and enable the option so they have to change it on first login. I had to reset this idiot's password twice Thursday, once on Friday, and today he called asking again. Write the drat thing down somewhere!
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Oct 28, 2013 20:09
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MJP posted:I'm opening the floor to bets/guesses on what this guy's title is. Pope.
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Oct 28, 2013 20:13
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AlexDeGruven posted:Just about everywhere I've worked that's one of those things you only do once. ~nepotism~, although it just happened and all the other partners are super pissed about it so we'll see.
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Oct 28, 2013 20:13
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All I heard is "Rome" and "Sprint". I'm guessing it's a C-level with a CDMA/WiMax phone like an Evo 4G who has traveled to a country that doesn't support CDMA.
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Oct 28, 2013 20:17
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Erwin posted:Who cares about his position, is it a Blackberry? Yes, it is a Blackberry. (Bold 9930) For what it's worth, the company has decided to move away from BES to Verizon iPhones. Judge from that as you will. And he's the Chairman of the Board. In his defense he's about 70-80 years old and collects clocks, including a nifty Nixie tube clock, but dat email. The situation is an ongoing clusterfuck - Sprint staff seem incapable of adding and removing international roaming and data to SIM cards, and since only senior executives/C-levels/board members ever travel overseas, it leads to delicate awful situations which are why we're leaving Sprint as fast as we can. I have a picture of one of his emails when I was in another boss' office and the chain was erupting. As soon as I'm not in a 4G dead zone I gotta redact out the identifying info and post.
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Oct 28, 2013 20:27
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That's what we did about 3 years ago - left Sprint and BES and went to Verizon and iPhones. iPhones has it's own set of problems, same with Verizon but my phone issues emails went down like 90%. Definitely worth it.
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Oct 28, 2013 20:33
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teethgrinder posted:Frankly I'm surprised they're only asking for $300, and that businesses are resistant to just paying it to get back their ESSENTIAL THIS IS AFFECTING PRODUCTION UNBACKED-UP files. It's loving genius, like everything else about Cryptolocker. Awful, terrible, evil genius. The people most affected by this are the ones too cheap to pay a thousand bucks (or a few thousand bucks, whatever) for some sort of basic backup. If Cryptolocker people charged much more than $300, these cheapskates wouldn't pay them either. I think $300 is about the most Cryptolocker could charge without seeing a massive drop-off in people who paid. Make a little less per person, but have many more victims who do pay. The fact that they actually DO decrypt your poo poo is likewise genius. Word of mouth spreads, and more people pay in the end! Cryptolocker is built by some pretty smart people, and they're adapting to get around most of the common blocks, like those GPOs that block poo poo in \AppData\. I read today about a new variant that runs in the %TEMP% folder and blocking that would block all sorts of applications. I think they're bastards, and deserve to have their faces rubbed into a cheese grater, but I can't help but admire it.
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Oct 28, 2013 21:16
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stevewm posted:User forgot Google Apps password, for the 4th time... since last Thursday. I was going to say that this is where you suggest they use KeyPass or some other password safe but trusting them to remember the master password would probably be too much for them.
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Oct 28, 2013 21:17
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ConfusedUs posted:I think they're bastards, and deserve to have their faces rubbed into a cheese grater, but I can't help but admire it.  But at the end of the day -- I double-checked that all the poo poo I'm responsible for is thoroughly backed-up (with shadow copies), so whatever.
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Oct 28, 2013 21:34
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toe shoes posted:We have a locally hosted Jira setup going on here. You can now get a hosted version if you want. Someone in our other office decided that rather than even trying to get stuff setup on our Jira to setup a hosted instance of it and tie it into what ever systems they need to use (mainly Salesforce). You're kinda lucky; here Jira was too hard  lets put it in a 2003 Sharepoint instance
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Oct 28, 2013 21:38
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toe shoes posted:We have a locally hosted Jira setup going on here. You can now get a hosted version if you want. Someone in our other office decided that rather than even trying to get stuff setup on our Jira to setup a hosted instance of it and tie it into what ever systems they need to use (mainly Salesforce). Good luck with that. We recently scrapped our JIRA-Salesforce integration project, but I'm not sure whether that was because the guy in charge of it ended up universally hated for being so terrible at testing, or if the integration itself was just broken. Probably both.
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Oct 28, 2013 21:45
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stevewm posted:User forgot Google Apps password, for the 4th time... since last Thursday. Aww come on. Sometimes, people just have a bad day/week 
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Oct 28, 2013 21:58
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From a ticket marked High Importance I am trying to deploy four physical servers via the scripting tool that launches from a winPe session and connects to a deployment server, but said server cannot be reached due to a network error. So I update the ticket with the details of my attempts to troubleshoot and a suggestion that the switch ports might not be configured for the proper VLAN yet. I include the IP addresses of the servers to be built and their gateway IP address that is unpingable from either server (indicating a networking issue). There are two owners on the ticket that get updated upon a ticket update. One guy is on vacation and the other guy just. Doesn't. Get. It. His first email: Hey Agrikk! I can ping the gateway from my laptop. Are you sure it's down? (I try to explain the difference from pinging from his laptop and pinging from the servers themselves. Can we please get a network admin involved?) Second email - two days later: Hey Agrikk! You are right! I can't ping the IP address of either server! Something must be wrong here! I opened a ticket with Network to determine why I can't ping the servers! Third email - four days later: Agrikk! Hey! Network responded that the servers haven't been built yet so they won't be pingable. They closed the ticket. Can you build the servers? (I explain that yes, there is a network issue. Yes, I know that no one will be able to ping the servers because they aren't built yet. I put a temp IP on them to troubleshoot. Can you please get a network admin to look at the switch?) Fourth email - today: Hey Agrikk! I can ping the gateway IP address and other servers within the subnet. Are you able to proceed with the installation now? (I explain again how pinging the gateway from his laptop establishes connectivity exists between his laptop and the gateway, not between the new servers and the gateway. Can he please get a network admin involved so I can talk to him?) It is going to be a looong deployment, folks. Good thing the PMs have marked this ticket a high priority, too.
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Oct 28, 2013 22:15
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What position does that guy hold? Because holy poo poo.
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Oct 28, 2013 22:22
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Something high up that pays better than people who know what they are talking about. C'est la vie.
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Oct 28, 2013 22:29
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DrAlexanderTobacco posted:What position does that guy hold? Because holy poo poo. GEt this: I looked him up on our org chart and he's listed as "IT Infrastructure Architect". He's a goddamn architect and doesn't know how pinging works. gently caress me.
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Oct 28, 2013 22:35
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Agrikk posted:From a ticket marked High Importance I am trying to deploy four physical servers via the scripting tool that launches from a winPe session and connects to a deployment server, but said server cannot be reached due to a network error. I normally despise these, but I had to.  Jesus Christ that guy is horrifying. Content: It is goddamn impossible to get people to do anything for themselves. Our software released last June with full support for new feature x and y. It was in our release notes, it's all over the software UI if you just fire it up. Sure enough I still get emails asking "Does your software support feature x and y? We could really use it in the field for (buzzwords start here and go on for a few paragraphs trying to convince me we need to add features x and y).
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Oct 28, 2013 22:37
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Agrikk posted:From a ticket marked High Importance I am trying to deploy four physical servers via the scripting tool that launches from a winPe session and connects to a deployment server, but said server cannot be reached due to a network error. Sounds like you need to specify boot server hostname in your dhcp scope (or setup an ip helper on the vlans). Its a pretty common problem you find when setting up a deployment server for the first time. This guy is probably getting paid a hell of a lot to not know something this simple.
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Oct 28, 2013 22:43
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Agrikk posted:GEt this: I looked him up on our org chart and he's listed as "IT Infrastructure Architect". How is that possible? It's like a farmer not knowing which end of the cow milk comes out of.
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Oct 28, 2013 22:48
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Got the best ticket today from a very scared teacher that had tried to google "cuckold" for a class, but did a very poor spelling of it, yielding "cockhold." Common sense tells you what her google results ended up being.
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Oct 28, 2013 22:48
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Yeah, because cuckold is a 100% safe word to be searching on a school computer as well.
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Oct 28, 2013 22:52
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couldcareless posted:Got the best ticket today from a very scared teacher that had tried to google "cuckold" for a class, but did a very poor spelling of it, yielding "cockhold." I'm not entirely convinced that 'cuckold' would have worked much better. dictionary posted:cuck•old (kŭkˈəld, ko͝okˈ-)
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Oct 28, 2013 22:55
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FISHMANPET posted:Yeah, because cuckold is a 100% safe word to be searching on a school computer as well. Come on, what's the worst that could come up? 
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Oct 28, 2013 22:56
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toe shoes posted:I'm not entirely convinced that 'cuckold' would have worked much better. That's actually what she was looking for. Why? I have no clue.
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Oct 28, 2013 22:57
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FISHMANPET posted:Yeah, because cuckold is a 100% safe word to be searching on a school computer as well. Yeah, this. Why, exactly is this teacher searching this for a class? I hope this wasn't up on some huge screen.
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Oct 28, 2013 23:01
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couldcareless posted:That's actually what she was looking for. Why? I have no clue. I'd assume that it was a word encountered somewhere, a student asked what it meant, teacher didn't know and searched for it. Not unreasonable.
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Oct 28, 2013 23:02
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An email came in: We just fired two more people and somehow I'm not one of them. Hazzah! We also have less people trying to break through Cryptolockers encryption now.
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Oct 28, 2013 23:13
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FISHMANPET posted:Yeah, because cuckold is a 100% safe word to be searching on a school computer as well.
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Oct 28, 2013 23:19
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blackswordca posted:An email came in: To be fair, if you did manage to break it that would have been pretty impressive.
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Oct 28, 2013 23:20
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We are (finally) decommissioning our dropbox account due to security concerns. Found this shared to us... You can guess what it is. 
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Oct 28, 2013 23:54
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the spyder posted:We are (finally) decommissioning our dropbox account due to security concerns. Found this shared to us... You can guess what it is.  I had a caller that was not able to send mail to a cam girl, and wanted a ticket opened with the mail admins (the account he was trying send to was deleted for spam). I saw the mail he was trying to send and it was very hard for me to take him seriously for the rest of the call.
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Oct 28, 2013 23:56
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"Help! I changed the password on my computer and now I can't sync mail on my phone!" is not the same as "Help! I changed the password on my computer and now I can't use that password to unlock my phone!"
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Oct 29, 2013 00:16
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Sickening posted:Sounds like you need to specify boot server hostname in your dhcp scope (or setup an ip helper on the vlans). Its a pretty common problem you find when setting up a deployment server for the first time. This is an existing deployment server that a new server is trying to reach. Other servers being built can reach it. I suspect that the switch port has not been configured yet with the proper VLAN configuration, allowing it to pass traffic. Either way, it's a networking issue and all I need is a network admin to help me troubleshoot. Instead I have the mad pinger trying to ping random things in order to make it work. edit: Hah hah hah! Email number N+1: Hey Agrikk! I'm escalating this to your supervisor so that he can help troubleshoot! (I responded with: My supervisor has been cc'd on this whole thread, but be my guest. He will probably tell you that a network admin is required to help troubleshoot, though.)
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Oct 29, 2013 00:47
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toe shoes posted:To be fair, if you did manage to break it that would have been pretty impressive. And also terrifying.
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Oct 29, 2013 02:51
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Agrikk posted:
This is what pisses me off about the modern way we do things. In the same organisation I should be able to pick up the phone and call the person who configures / maintains the poo poo I have to interface with.
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Oct 29, 2013 03:34
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Khisanth Magus posted:I'd assume that it was a word encountered somewhere, a student asked what it meant, teacher didn't know and searched for it. Not unreasonable. If that's being done on a big screen, I imagine this is something you'd do only once. "Miss! What does 'goatse' mean?"
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Oct 29, 2013 04:40
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