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Helushune posted:Now I'm trying to figure out how to go back to "inconvenience" from "catastrophic failure". Does anyone know how to possibly restore deleted shadow copies? I guess you could try something like Recuva - I can't imagine the file would be intact though.
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Nov 1, 2013 14:08
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After spending the last three weeks tearing computers apart for an electronics recycler, I have developed a deep and abiding hatred for everyone who worked at HP, Compaq, Gateway, and/or Dell about ten years back. WHO THE gently caress USES TWO DIFFERENT TORX SIZES IN THE SAME GODDAMNED CASE
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Nov 1, 2013 14:51
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Technogeek posted:After spending the last three weeks tearing computers apart for an electronics recycler, I have developed a deep and abiding hatred for everyone who worked at HP, Compaq, Gateway, and/or Dell about ten years back. Apple still does this. Along with their wonderful "tri-lobe" screwdrivers.
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Nov 1, 2013 16:11
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Because I do not have 5 years experience I was told I was not eligable to be promoted to the open level 2 position. I am however qualified to train the person they hired. gently caress this company
Gumball Gumption fucked around with this message at 17:06 on Nov 1, 2013 |
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Nov 1, 2013 16:29
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Ahahaha, that's the most transparent 'gently caress you' I've ever seen. Unless you're HR I guess in which case you can't see a problem.
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Nov 1, 2013 16:55
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You're not going to do it, right?
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Nov 1, 2013 17:00
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DrAlexanderTobacco posted:I guess you could try something like Recuva - I can't imagine the file would be intact though. We've been running Recuva hoping it would work. It found some stuff from 2011 but nothing recent. We're trying the Deep Scan functionality but the estimated time on that is 15 hours. Maybe it'll find something more recent. All the Microsoft documentation regarding shadow copies basically says you're boned once they've been deleted so I've given up trying to recover them. I've got my fingers crossed for Recuva though. Crowley posted:Oh dear. Time to start documenting EVERYTHING you encounter, get the boss in on it too so he doesn't think you're the idiot who can't handle a simple accidental deletion. Helushune fucked around with this message at 18:40 on Nov 1, 2013 |
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Nov 1, 2013 18:34
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Bottle opener update Read thread, it gets better at the end.
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Nov 1, 2013 18:38
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evol262 posted:Document retention and confidentiality is no worse on hosted email. If you don't have in house expertise, you're probably safer hosted with Google than with "Bob, IT consultant" grasping the nuances of SOX. evol262 posted:Google and Microsoft don't get their fiber cut. We had ours cut at my first job. Then the copper two weeks later. Hosting yourself isn't a safety net from municipal workers.
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Nov 1, 2013 18:54
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Helushune posted:
Do you really have no other backups? What was the plan if the raid controller had poo poo the bed on that server and corrupted the volumes? It happens sometimes.
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Nov 1, 2013 18:55
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Misogynist posted:Retention is just one piece of the puzzle; Google Apps is bad at e-discovery. A lot of the bigger players like Symantec with the E-Discovery Accelerator for Enterprise Vault have really nailed this, even though they're slow. Google Apps handles search a lot faster than the other alternatives, but it gets a lot of things wrong. It doesn't include calendar appointments. It outputs to mbox instead of PST, which is the format that every lawyer is interested in. It's really bad at capturing full conversations between several parties unless you programmatically generate your search filters. Your email is probably safer, but their e-discovery solution will probably give you an incomplete result on the data you do have versus something like Enterprise Vault. Misogynist posted:Google has had more interesting things happen to their fiber than most companies ever have to deal with.
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Nov 1, 2013 19:03
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evol262 posted:Google Apps was probably the wrong example for this, which is why I kept hammering on Office 365. E-Discovery is available as a hosted service which works (mostly) with Office 365, so you can have your take can eat it, too, even with hosted mail solutions and offsite/cloud E-discovery. I have no idea if this is working with E-Discovery for Compliance yet, but Enterprise Vault is a go. evol262 posted:I suspect Google doesn't go offline when hunters shoot down their fiber, though, whereas "SMB self-hosted exchange" shop probably has no redundancy.
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Nov 1, 2013 19:26
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sanchez posted:Do you really have no other backups? What was the plan if the raid controller had poo poo the bed on that server and corrupted the volumes? It happens sometimes. We do manual backups at the end of the school year and every couple months but that doesn't help, say, the yearbook teacher who just lost all of their data for this year. The server's a slightly special case since we don't have anything else with enough storage space and overhead to currently do backups of it. The messed up part here is that we've been talking to a bunch of backup partners and have been looking at building a proper backup solution that would be able to handle that server in particular as well as our aging NetApp that we wanted to implement in the next couple months. Keep in mind this is a small-ish non-profit school that hates spending money on technology (our budget has shrunk every year). It's like pulling teeth to get anything nice so we've been working with what we have. Hell, our primary core switch is an ancient Catalyst 4006 that sounds like it's about to keel over any day now.
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Nov 1, 2013 19:49
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Sounds like it's YOTJ time then if possible. These sorts of organisations don't deserve to have people with ambition and talent working for them. Is there a reason why IT budgets always get hammered, or are there a bunch of janitors on a forum somewhere complaining that their employer won't give them new mops and it's just a thing that happens in bad companies?
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Nov 1, 2013 19:52
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I believe it's because a lot of company sees IT as a "black hole" when it comes to profit. Even though they don't seem to understand that IT is what's allowing them to MAKE that profit.
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Nov 1, 2013 19:54
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Caged posted:Is there a reason why IT budgets always get hammered, or are there a bunch of janitors on a forum somewhere complaining that their employer won't give them new mops and it's just a thing that happens in bad companies? Yes janitors would get this too in bad companies. Anything that is a cost center gets hammered. IT really is on par with janitorial work to places like that: they really don't look past it being a cost center in the accounting system to realize what it actually contributes to the organization.
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Nov 1, 2013 19:55
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Caged posted:Sounds like it's YOTJ time then if possible. These sorts of organisations don't deserve to have people with ambition and talent working for them.
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Nov 1, 2013 20:18
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poo poo pissing me off today... no SP2 for Windows 2008R2. loving patches...so many patches.
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Nov 1, 2013 23:07
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Caged posted:Is there a reason why IT budgets always get hammered, or are there a bunch of janitors on a forum somewhere complaining that their employer won't give them new mops and it's just a thing that happens in bad companies? What the others have said is true, but to make it more explicit: IT doesn't directly make money. It enables other groups to make money. When the sales department generates $8 jillion in revenue, and a big part of that is enabled by IT's work, it doesn't matter -- Sales is credited with making $8 jillion, whereas IT just incurred costs, on paper. This is what happens when IT doesn't have a seat at the table and no one who does understands what they do, basically.
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Nov 1, 2013 23:23
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It does seem like there are a growing number of companies that 'get it' though when it comes to running IT. These also seem to be the places that subscribe to the idea that not making your offices a horrible place to be means your staff are happier and get more done. I think it's also safe to say that the companies that don't understand it by now are never going to.
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Nov 1, 2013 23:36
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guppy posted:What the others have said is true, but to make it more explicit: IT doesn't directly make money. It enables other groups to make money. When the sales department generates $8 jillion in revenue, and a big part of that is enabled by IT's work, it doesn't matter -- Sales is credited with making $8 jillion, whereas IT just incurred costs, on paper. This is what happens when IT doesn't have a seat at the table and no one who does understands what they do, basically. Speaking of seats at the table, our new (as of 5 months ago new at least) CEO just "let go" our CFO so now the CIO reports directly to him, when before it was CEO -> CFO -> CIO -> IT. While everyone in IT is cautiously optimistic, the mood upstairs in finance is... frosty. Also got to spend half the day with our ex-CFO's secretary upgrading her to Windows 7 since she's staying on due to other duties. That was a little awkward!
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Nov 1, 2013 23:43
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Helushune posted:There's no way it was accidental. How does three months worth of shadow copies just disappear without a trace when the raid array's healthy and I'm the only IT person on staff at that moment and I was in the middle of a restore? There's a couple other factors, such as an admin account logging on to the server at 7:19am when none of the IT staff was on campus yet, but this screams malicious intent to me. Yeah, that was what I meant really, but I didn't want to cast aspersions no knowing the details. I agree that it's probably something super shady at the root of it.
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Nov 1, 2013 23:48
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Caged posted:It does seem like there are a growing number of companies that 'get it' though when it comes to running IT. These also seem to be the places that subscribe to the idea that not making your offices a horrible place to be means your staff are happier and get more done. It's more the other way around. Any company that does things right now is just waiting for a new CEO to come along, implement cuts to all the cost centres, take a fat bonus from the increased profits in the short term and then disappear by the time the brain drain and crumbling infrastructure set in from underfunding all the support functions. Usually to another company where they'll do the exact same thing.
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Nov 1, 2013 23:54
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That does make sense actually. Maybe my perception is a bit warped since the ones doing it right tend to shout about it, whereas nobody really wants to publicise the alternative.
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Nov 2, 2013 00:00
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Scikar posted:It's more the other way around. Any company that does things right now is just waiting for a new CEO to come along, implement cuts to all the cost centres, take a fat bonus from the increased profits in the short term and then disappear by the time the brain drain and crumbling infrastructure set in from underfunding all the support functions. Usually to another company where they'll do the exact same thing. Gotta love the "rape and pillage" style of CEO that is becoming even more popular these days.
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Nov 2, 2013 00:01
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Khisanth Magus posted:Gotta love the "rape and pillage" style of CEO that is becoming even more popular these days. Problem is, it appeals to shareholders, because it creates short-term profits, which is all they care about. One of the more interesting things I've heard is that Amazon plans on a 7-year out timescale, because no one else is competing with that viewpoint, and it's enabled them to really become the powerhouse they are precisely because they're not focused on the short-term. They sink almost all their profit back into the business, and basically make very little quarter-to-quarter, but because of all that reinvestment, they keep growing even huger and becoming, if not the 800-lb gorilla in certain markets, at least a major player.
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Nov 2, 2013 00:22
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Potato Alley posted:Problem is, it appeals to shareholders, because it creates short-term profits, which is all they care about. "Wall Street" (using that as a descriptor for a monolithic bloc is pretty dumb but it gets the point across) loving hates Bezos for never making a profit, but they loving love him for the absurd revenue figures Amazon delivers. Bezos pretty much tells them all to get hosed when they bitch about the profit figures.
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Nov 2, 2013 00:33
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I love my job; I work at one of those "we don't pay OT but we do flex hours once you reach 40". Today: Reach 40 hour mark around 3pm, lo and behold call comes in from %small_customer_on_managed_IT_team%  -well poo poo I am at 40hrs but hell I'll take the call anyway, they want to do $project$ which will save us a bunch of poo poo long term- hey client-commence 30 min phone call- (supervisor)  Hey dilbert why are you still on the phone, I want you to not waste time with $customer$. "You missed a call I could have picked up on but didn't." Well they are customer and think I should hear them out on concerns No dilbert you need to manage the call and make a 30 min limit, they are a waste of time. I want you out of here ASAP as you are over 40hrs! but they pay monthly for managed IT??? Can they not ask some time? I think you should hang up and send them an email on you need it all in email. (I don't want to take call that came in that I could read your notes and help out on) Well sure I can but- dilbert hang up after 30 seconds, if they don't tell you the exact issueHow many place bets on "customer was pissed" Gotta love MSP's! Close 3x the tickets of the techs around me but "Dilbert can you work harder?(I want to pass my calls to you)". Yeah no, I am going to call you out on that "performance review you do on me" BULLSHIT no other tech gets asked during lunch to fix "$high_priority_issue$" and then gets bitched at for not taking lunch. Maybe I was in the wrong, but no taking the call would have delayed the already delayed project moreso. Dilbert As FUCK fucked around with this message at 04:32 on Nov 2, 2013 |
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Nov 2, 2013 02:53
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Dilbert As gently caress posted:I love my job; I work at one of those "we don't pay OT but we do flex hours once you reach 40". If people ask me to fix poo poo when I'm on lunch, I tell them I'm on lunch. If they press it, I tell them to get hosed because I'm on a federally mandated lunch.
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Nov 2, 2013 06:53
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DGK2000 posted:If people ask me to fix poo poo when I'm on lunch, I tell them I'm on lunch. If they press it, I tell them to get hosed because I'm on a federally mandated lunch. Lunch is a "safe place" for me. I don't bring up anything work related unless I'm in the dead middle of a discussion with someone, and even then it's rare to continue once food starts getting shoved into appropriate holes. Hell, the mental down time is often vital to get my subconscious to chew on a problem that I haven't been able to solve with my conscious mind. And if someone does, I react pretty much the same way you do, as politely as possible. CF, I hope you throw this incident back in your supervisor's face when he comes to reprimand you about customer complaints about you. I'm not polite when someone vomits their flagrant hypocrisy all over me. Che Delilas fucked around with this message at 12:31 on Nov 2, 2013 |
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Nov 2, 2013 12:28
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Che Delilas posted:CF, I hope you throw this incident back in your supervisor's face when he comes to reprimand you about customer complaints about you. I'm not polite when someone vomits their flagrant hypocrisy all over me. Yeah no, totally am. We have been trying to push this client to go with an upgrade project for well over a year. This is like the first time they have been saying okay to the quotes being pushed to them.
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Nov 2, 2013 13:37
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Scikar posted:It's more the other way around. Any company that does things right now is just waiting for a new CEO to come along, implement cuts to all the cost centres, take a fat bonus from the increased profits in the short term and then disappear by the time the brain drain and crumbling infrastructure set in from underfunding all the support functions. Usually to another company where they'll do the exact same thing. My experience is anecdotal, but we recently experienced the opposite much to our surprise. They brought in a new high-level exec to steer IT, and the first thing he did was bring in a small army of consultants to see how we can operate better. When I got the "What exactly do you do here" question, naturally I was on the job hunt circuit the following morning. Their findings? Our shop runs too lean and our budget is too small. The more I read this thread, the more I realize I live in a pod. CatsOnTheInternet fucked around with this message at 15:10 on Nov 2, 2013 |
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Nov 2, 2013 15:00
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CatsOnTheInternet posted:The more I read this thread, the more I realize I live in a pod. Hahaha! 
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Nov 2, 2013 16:12
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It's me. I'm the guy that plugs the wireless router into the network. Except I know how to hide it.
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Nov 2, 2013 17:40
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psydude posted:It's me. I'm the guy that plugs the wireless router into the network. Except I know how to hide it. Except you left the DHCP server on, and now half your subnet is getting the wrong addresses.
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Nov 2, 2013 17:57
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Motronic posted:Yes janitors would get this too in bad companies. Anything that is a cost center gets hammered. When our facilities department got squeezed a few years back the VP said gently caress it and cut out watering plants to save money. He lost head count, it wasn't a core function of his department so he dropped it. All the plants around the departments started dying off until either their admins took up watering them or they hired an outside firm which came out of the departmental budgets instead of his. A few years later they squeezed him again and he cut heads out of his mailroom. Want your mail?, well instead of dropping mail at everyone's desk you'll have go get it yourself at the dropbox we put at the service elevators on each floor. So yeah, janitors are seen just like IT (or vice-versa),
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Nov 2, 2013 18:20
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tomapot posted:When our facilities department got squeezed a few years back the VP said gently caress it and cut out watering plants to save money. He lost head count, it wasn't a core function of his department so he dropped it. All the plants around the departments started dying off until either their admins took up watering them or they hired an outside firm which came out of the departmental budgets instead of his. A few years later they squeezed him again and he cut heads out of his mailroom. Want your mail?, well instead of dropping mail at everyone's desk you'll have go get it yourself at the dropbox we put at the service elevators on each floor. I see this point, but you could make the argument that any non-revenue-generating department is subject to this dynamic. Slash your accounting staff, and now you just have to deal with a longer lead time on bills being paid and expense reports being filed. Trim down HR, and now it takes longer to process new hires and make payroll. The difference between IT, accounting, HR and so forth versus facilities is that an admin assistant can pick up a flower sprinkler to water the plants but they can't pick up a probe and toner kit to trace a cable.
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Nov 2, 2013 18:25
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A coworker had a customer break down into hysterical screaming and crying because Finder was displaying 7 items in some columns and 6 in others and apparently all hope and security were gone from his life. You ever get that "I'm going to be explaining this to my boss" feeling?
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Nov 2, 2013 22:25
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Ugh, so I work for a NPO School and our IT purchasing goes through our parent university. Nobody here likes how our purchasing is done, and I've been wondering how to go about setting up a purchasing system. I have no idea what forum to ask about how to set up a purchasing system, and I have no experience doing it myself but I have tons of time to do it at work. Any suggestions?
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Nov 2, 2013 23:33
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Can I just say gently caress Yahoo? Why do they have like 4 different domains that need to be allowed to access a loving mailbox and attachments? Its not even *.Yahoo. You need *.yimg and *. I forget but it was some third party API provider. I work for a city / school and apparently the teachers tell kids to get a yahoo to transfer files since several students are too poor to afford flash drives or something stupid, but we have to allow them for kids that can afford them. So no one has been able to access Yahoo for like a month or so since Yahoo changed it. I finally get notified because there is a ticket, apparently people have just been saying it to other people and they have been ignoring it. Our web filter had a few entries for white listing *.yahoo so I assume people added it and assumed it would work. Basically gently caress yahoo. They don't even document this I had to read the source code and see where the java script was running from.
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Nov 3, 2013 00:28
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