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ghana rheya posted:Welp. Spending the weekend at work because admin being replaced goes: "DC was acting funny. Sooo, I clicked something and now it's formatted." How!? What's that I don't even know how or why you'd get get that result or think that it's an appropriate way to leave a system.
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Jan 19, 2014 15:48
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ghana rheya posted:Welp. Spending the weekend at work because admin being replaced goes: "DC was acting funny. Sooo, I clicked something and now it's formatted." I hope you are at least following up with someone because there is no way you can accidentally format a dc.
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Jan 19, 2014 16:09
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I speak to maybe 500 people a week A few statistics from the last few years Native English* people who could not spell the word password (right next to the word password on the screen) 23 Native English people who could not spell 'and' 2 Different things that we should have spent time specifically warning the customer about when the took their contract out (that they did not ask about at the time) 17 People who when asked a question said "I knew you'd ask that" about a thousand People who when asked a question said "I knew you'd ask that" and had an answer ready 1 People who had tried turning it off and on again before calling us. all of them People who had successfully turned it off and on again before calling us 30 *I did not tally people for whom English was not their first language or who asked me to spell it for them. This is just people who thought they could spell password but couldn't.
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Jan 19, 2014 16:14
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go3 posted:We provide ESET for our clients but client AV should be the last line of defense. ESET is what we provide for clients wanting to pay for AV otherwise it is MS Security Essentials. Only issue I have with ESET is the remote administrator remote installer can't deal with systems with UAC turned on. So basically every Win7/8 workstation I have say over.
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Jan 19, 2014 21:32
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I came in as "Junior Admin." The "Senior Admin" took that to mean I'm her replacement and did EVERYTHING possible to gently caress me over beforehand. Backups, network diagrams, inventory, emails, anything worthwhile was on the DC. Good thing she DBAN-ed it while I was at lunch. Then promptly GTFO. :-$ Edit: I think as hilariously mismanaged as this site is, they may have wanted someone to motivate her into doing a respectable job. Welp. That didn't work. ghana rheya fucked around with this message at 21:40 on Jan 19, 2014 |
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Jan 19, 2014 21:38
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ghana rheya posted:I came in as "Junior Admin." The "Senior Admin" took that to mean I'm her replacement and did EVERYTHING possible to gently caress me over beforehand. To be fair, if that's what happened, then they should have been looking for a replacement even if they weren't at the time.
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Jan 19, 2014 21:53
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ghana rheya posted:I came in as "Junior Admin." The "Senior Admin" took that to mean I'm her replacement and did EVERYTHING possible to gently caress me over beforehand. Sounds like you're going to get some good experience setting up enterprise systems from scratch. Maybe it'll work out okay and things will work better than ever once you get everything set up correctly.
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Jan 19, 2014 22:04
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I agree. It's just as much their fault for being clueless and not having basic structure to plan towards a disaster of this magnitude. "We don't understand the "magic" of technology, here person that seemingly isn't clueless have all the keys to the kingdom and tell me nothing of it." After noticing an unusual spike in network traffic, it seems most of the workstations, about 200~ish on-site, fired off a distributed bitcoin mining script. So, I got that going for me too.
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Jan 19, 2014 22:08
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So, any takers on the bet that she distributed the miners through a GPO before ragequitting in a way that would normally result in business insolvency?
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Jan 19, 2014 22:14
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ghana rheya posted:I came in as "Junior Admin." The "Senior Admin" took that to mean I'm her replacement and did EVERYTHING possible to gently caress me over beforehand. What the loving poo poo?
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Jan 19, 2014 22:18
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I take it the words "restore from backup" would lead to the inevitable response?
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Jan 19, 2014 22:22
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Yeah. The only off-site backup they had was housed in a data center 3 hours away. Got all set to drive there and their on-call rang to say they switched centers 4 years ago...New data center was contracted 18 months ago, not a single bit of storage occupied. I'm hitting up a liquor store for lotsa scotch on my way home. Edit: words are hard. ghana rheya fucked around with this message at 22:33 on Jan 19, 2014 |
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Jan 19, 2014 22:27
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ghana rheya posted:Yeah. The only off-site backup they had was housed in a data center 3 hours away. Got all set to drive there and their on-call rang to say they switched centers 4 years ago...New data center for the site has been running for about 18 months. Completely unused. Cover Your rear end. Update your resume. Prepare to make like this guy  This cannot and probably will not end well for you. QuiteEasilyDone fucked around with this message at 22:36 on Jan 19, 2014 |
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Jan 19, 2014 22:34
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ghana rheya posted:Yeah. The only off-site backup they had was housed in a data center 3 hours away. Got all set to drive there and their on-call rang to say they switched centers 4 years ago...New data center was contracted 18 months ago, not a single bit of storage occupied. So nobody checked backups were working for important data for 4 years. How did that person still have a job?
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Jan 19, 2014 22:35
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HalloKitty posted:So nobody checked backups were working for important data for 4 years. How did that person still have a job? I'm going to go ahead and guess it was the same person who just burned down the village. Sounds like a smallish operation.
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Jan 19, 2014 22:36
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The "IT" department was recently expanded to be a 2 person operation. It is now back to 1 employed operator. I'm not certain how she still had the job.
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Jan 19, 2014 22:41
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ghana rheya posted:The "IT" department was recently expanded to be a 2 person operation. It is now back to 1 employed operator. Can't something like this qualify for criminal charges? I would pursue whatever I could in that regard if I were in charge of that company.
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Jan 19, 2014 22:44
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This is going to end painfully for everyone there. Make sure you are always ready to pop out.
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Jan 19, 2014 22:51
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Che Delilas posted:Can't something like this qualify for criminal charges? I would pursue whatever I could in that regard if I were in charge of that company. Yeah, honestly, if that company isn't pursuing criminal charges, I'd be shocked. Running DBAN on the only DC without backups as your last act is a pretty clear "gently caress You" act. People have been sent to prison for less.
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Jan 19, 2014 23:00
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Volmarias posted:Yeah, honestly, if that company isn't pursuing criminal charges, I'd be shocked. Running DBAN on the only DC without backups as your last act is a pretty clear "gently caress You" act. People have been sent to prison for less. It is also ABSOLUTELY time to renegotiate your contract.
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Jan 19, 2014 23:37
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Literally DBAN or are you being hyperbolic there?
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Jan 19, 2014 23:38
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Ha. I'm having a nice loooooong conversation with management tomorrow. I've gathered she was nothing beyond incompetent and malicious. It's limping along currently and I don't give a gently caress no mo'. Going home to rest. No hyperbole. I pulled the DVD from the drive myself.
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Jan 19, 2014 23:42
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ghana rheya posted:Ha. I'm having a nice loooooong conversation with management tomorrow. I've gathered she was nothing beyond incompetent and malicious. It's limping along currently and I don't give a gently caress no mo'. Going home to rest. What else is there beyond incompetent and malicious? Congratulations on your upcoming promotion, and please remember to thoroughly document everything you've done and do in the future.
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Jan 19, 2014 23:47
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Please tell me that the DC was also not an SBS server hosting your exchange, file, print, and application environment.
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Jan 19, 2014 23:52
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ghana rheya posted:Ha. I'm having a nice loooooong conversation with management tomorrow. I've gathered she was nothing beyond incompetent and malicious. It's limping along currently and I don't give a gently caress no mo'. Going home to rest. Wait so you aren't virtualized either?
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Jan 20, 2014 00:46
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ghana rheya posted:Ha. I'm having a nice loooooong conversation with management tomorrow. I've gathered she was nothing beyond incompetent and malicious. It's limping along currently and I don't give a gently caress no mo'. Going home to rest. Holy hell. Well on the plus side you get to live out every IT employee's dream: scrapping the existing layout and rebuilding it in your image. I can't imagine how that discussion with management is going end well however.
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Jan 20, 2014 01:16
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Raerlynn posted:Holy hell. Well on the plus side you get to live out every IT employee's dream: scrapping the existing layout and rebuilding it in your image. This is your dream? To come into an office environment that you're totally unfamiliar with and rebuild everything as fast as possible while the whole office is in a panic because nothing is working? Remind me to never do an inception with you.
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Jan 20, 2014 01:58
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So our regional office is actually going to get some servers, currently it just has a couple of non-networked workstations. I've been tasked with setting it all up, it'll be an AD domain, VPN access for all us home workers, the ticket system will be hosted there, as will our source control. Sounds great, just a couple of caveats: 1) It's two hours to drive there, four hours to drive back 2) The servers I get to use are the PowerEdge 2950s (2) and 1950s (3) that were taken out of our old satellite office a few years back 3) They're licensed for 1x Win 2003 R2 Standard OEM, 2x Win 2003 R2 Enterprise OEM and 2x Win 2003 R2 64bit Standard OEM. 4) My budget is zero. 5) There are no backup devices. Time to start drinking again. What's the current best practice for naming a Win2003 domain, with a view to it later being borged by the rest of the company. I'm guessing at something like sitename.contoso.com?
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Jan 20, 2014 03:38
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Condolences. I think I'd rather run as a bunch of disparate workstations than build anything on 7 year old hardware with an OS 18 months away from dropping out of support. I don't want to be one of those people that thinks every problem can be solved by throwing the word 'cloud' around but, cloud. There is no need for you to be hosting a ticketing system or a source control when you have so many home workers.
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Jan 20, 2014 03:56
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Virtualize the poo poo out of your new environment and invest in good backups. If someone is an idiot ever again you can be up and running in minutes or hours instead of days
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Jan 20, 2014 03:59
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Caged posted:Condolences. I think I'd rather run as a bunch of disparate workstations than build anything on 7 year old hardware with an OS 18 months away from dropping out of support. I don't want to be one of those people that thinks every problem can be solved by throwing the word 'cloud' around but, cloud. There is no need for you to be hosting a ticketing system or a source control when you have so many home workers. Cloud isn't going to happen, and for actual legit reasons in our industry. I'm hoping that I can at least get people dependent on this setup, then go nagging about an upgrade.
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Jan 20, 2014 04:18
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A ticket went out... to our ISP from the other IT guy after a branch's connection started acting up. "Getting timeout errors, did a consent pink and found a few drop packs." I'm pretty sure he was trying to say that he did a constant ping, and found a few dropped packets. He listens to talk radio during the day, so I'm guessing it was one of those typos you do when you're hearing someone else talk. I'm going to have to remember to ask him if he did a consent pink the next time a connection stops working.
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Jan 20, 2014 04:22
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Reality: people will become dependent on the setup. Upgrade will never happen, when it all goes down in flames they will blame you.
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Jan 20, 2014 04:22
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Varkk posted:Reality: people will become dependent on the setup. Upgrade will never happen, when it all goes down in flames they will blame you. This! Server 2003 is barely over a year from End of Life. Fork out the money now.
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Jan 20, 2014 04:27
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tehloki posted:This is your dream? To come into an office environment that you're totally unfamiliar with and rebuild everything as fast as possible while the whole office is in a panic because nothing is working? Remind me to never do an inception with you. No, but how many times have you walked into a poorly setup environment and wanted to fix it, but couldn't because crappy infrastructure was already in place? Coming into a place that's a blank slate is my idea of a dream. Obviously this isn't ideal because this is a case of a vindictive prick doing their damnedest to burn a place down and salt the earth, but you can't tell me you don't see the appeal of starting over from scratch.
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Jan 20, 2014 05:26
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Raerlynn posted:No, but how many times have you walked into a poorly setup environment and wanted to fix it, but couldn't because crappy infrastructure was already in place? Coming into a place that's a blank slate is my idea of a dream. Obviously this isn't ideal because this is a case of a vindictive prick doing their damnedest to burn a place down and salt the earth, but you can't tell me you don't see the appeal of starting over from scratch. It would be nice to start over from scratch, with a "Make it loving work" budget... but I'd like something more of an actual plan to implement it, not double Secret Severity One on the Aoi-Chan index of incident response. Aoi-Chan in the last A Ticket Came In Thread posted:Our is more like:
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Jan 20, 2014 05:40
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Raerlynn posted:No, but how many times have you walked into a poorly setup environment and wanted to fix it, but couldn't because crappy infrastructure was already in place? Coming into a place that's a blank slate is my idea of a dream. Obviously this isn't ideal because this is a case of a vindictive prick doing their damnedest to burn a place down and salt the earth, but you can't tell me you don't see the appeal of starting over from scratch. There are elements of this fantasy that I can relate to, but unless the environment was tiny and simple and the atmosphere was relaxed and I got lieu time for all the double shifts and after hours work, I would definitely never want to be coming in and rebuilding everything from scratch as the first thing I did for a business. I'd love it if my current business just closed the hell down for a week so I could redo our disaster of a networking rack (see some of my first posts in this thread for pix), for example, but there's people in here from 6am until 10pm every single day so that's never happening. Unless I suddenly lose all of my day-to-day support and planning responsibilities and start working overnight.
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Jan 20, 2014 07:38
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I really wanna set up an environment as well, but not on those terms. You wouldnt have the time to do it properly.
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Jan 20, 2014 07:59
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QuiteEasilyDone posted:It would be nice to start over from scratch, with a "Make it loving work" budget... but I'd like something more of an actual plan to implement it, not double Secret Severity One on the Aoi-Chan index of incident response. Speaking of this, we did later discover yet another hidden severity level, the "The CEO of the company has just called the service desk to report that someone on our team has accidentally terminated him and disabled his access in all attached systems" level, but that's probably not relevant to your situation. Aoi-chan fucked around with this message at 08:43 on Jan 20, 2014 |
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Jan 20, 2014 08:22
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Aoi-chan posted:Speaking of this, we did later discover yet another hidden severity level, the "The CEO of the company has just called the service desk to report that someone on our team has accidentally terminated him and disabled his access in all attached systems" level, but that's probably not relevant to your situation. Surely there's a higher sev code for if someone on the team has accidentally literally terminated him, with like, a forklift, or whatever
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Jan 20, 2014 09:44
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