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ZeitGeits posted:He probably isn't forgetting his password due to incompetence, he just doesn't give a crap about using your resources and therefore doesn't bother to remember his password. His usage of IT resources (your time and the time of the helpdesk) is not a technical problem, it is a problem of your management. And if his services to the bottom line of your company justify unlimited use of IT resources, so be it. Woah man, just because you have given up doesn't mean all of us in this field have to just throw in the towel. I for one am going to keep standing up to retard doctors.
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# ? Jan 25, 2014 17:32 |
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# ? Jun 8, 2024 07:38 |
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Good luck. I have to agree, it's not that he's forgetting the password, he's just not caring because probably uses that new password exactly once: when it's reset, to do one thing, and then he walks away and doesn't use the system again until next time in a few weeks. It's not a password for him, it's an identity token that he gets by calling in. If you consider it this way, you might be able to figure out a better way to handle him.
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# ? Jan 25, 2014 18:02 |
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Dont work for healthcare companies tia
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# ? Jan 25, 2014 18:34 |
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myron cope posted:We aren't in any kind of trouble over it (especially not me, since I just started in mid-November), it's just a policy change going forward. Do this, I actually ticket helping my colleagues for five minutes over the phone because if it comes back I can see what's going on with it. Plus having poo poo written down is good. Edit: Also so I don't sound like a massive dick, i get asked what i've been up to today, including down periods, it covers my rear end. dogstile fucked around with this message at 19:57 on Jan 25, 2014 |
# ? Jan 25, 2014 19:10 |
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go3 posted:Dont work for healthcare companies tia Words to live by. Working in IT already sucks enough, no sane man should ever take a job in the healthcare industry. SEKCobra posted:Woah man, just because you have given up doesn't mean all of us in this field have to just throw in the towel. I for one am going to keep standing up to retard doctors. You misunderstand me. I haven't given up. Fortunately I am in a position where I am able to make the cost of their bullshit transparent to their bosses and the bosses of their bosses (I do large scale i.s.h.med rollouts in the german healthcare sector nowadays). When a doctor contacts me with an outlandish demand, I take a note of it and send a cost estimate up his chain of command. You'd be surprised how fast the demands cease after the department head gets involved. If you don't want to get poo poo on on a constant basis as an IT helpdesk worker in healthcare you have to obey the hierarchy. And you are at the loving bottom of it, together with the typists and the kitchen workers. But you can play the game. You just need a thick skin and you need to log every loving metric you can get your hands on. Escalate it to the decision makers and lean back.
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# ? Jan 25, 2014 19:26 |
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ZeitGeits posted:Words to live by. Working in IT already sucks enough, no sane man should ever take a job in the healthcare industry. Well I guess Im glad im not part of the office IT here then, because I can safely say most people dont put me on the same level as our low end staff. Doctors are about the only people who have given me trouble anyway, but I'd say only a small amount of all the ones I interacted with. Also our MR staff is loving awesome most of the time regardless of their MD status. There was one woman everyone hated, but she died last year. So yeah. Doctors are dicks. But not all of them. Probably not even a lot of them. Hell, there are doctors I can jokingly insult and be insubordinate to and have a laugh with. Its just that there are serious dicks who try to really gently caress you over. I will never forget the doc who escallated something for not being worked on, after he offered to let it sit for a day because a coworker wasnt in. /rambling end.
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# ? Jan 25, 2014 23:00 |
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Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard.
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# ? Jan 26, 2014 02:10 |
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SEKCobra posted:Woah man, just because you have given up doesn't mean all of us in this field have to just throw in the towel. I for one am going to keep standing up to retard doctors. Sure, that's fine. Until you stand up against the Dr. that goes to lunch with the CIO every week.
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# ? Jan 26, 2014 02:44 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. This is horrific, and makes me glad me and my boss are the only ones with a key to the machine room.
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# ? Jan 26, 2014 02:47 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. They are no longer employed by your company now, right?
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# ? Jan 26, 2014 02:58 |
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ZeitGeits posted:First rule of healthcare IT: go3 posted:Dont work for healthcare companies tia There we go. QuiteEasilyDone posted:that something called a Raid Array was broken. Gosh computers are hard. Do you buy this with cash you got using your personal PIN number at an automated ATM machine? </pedant>
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# ? Jan 26, 2014 03:00 |
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Cash money, please. For content, from yesterday: Why are you sending me an email at quarter to five on a Friday asking for assistance right before turning your computer off? Are you trying to sneak in at the front of the line for Monday, or...?
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# ? Jan 26, 2014 03:04 |
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Inspector_666 posted:They are no longer employed by your company now, right? Haha, she's still the office manager for our client and still manages to do hilarious things that make us collectively wince. She's outside of our collective chain of command... and more than 1000 miles separate from any of our teams.
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# ? Jan 26, 2014 03:07 |
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Potato Alley posted:Do you buy this with cash you got using your personal PIN number at an automated ATM machine? The smart thing would be to have Redundant RAID, that way if one RAID breaks you can use a spare.
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# ? Jan 26, 2014 04:25 |
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Dr. Arbitrary posted:The smart thing would be to have Redundant RAID, that way if one RAID breaks you can use a spare.
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# ? Jan 26, 2014 08:21 |
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Dr. Arbitrary posted:The smart thing would be to have Redundant RAID, that way if one RAID breaks you can use a spare. Turn the replication up to 11.
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# ? Jan 26, 2014 08:30 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. This is so stupid and awful, it sounds made up. Which no doubt means it is true.
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# ? Jan 26, 2014 12:09 |
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So not really knowing the ins and outs of enterprise RAID systems, is that recoverable or is it restore from backup time?
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# ? Jan 26, 2014 12:16 |
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Should be recoverable. As soon as she removes the second caddy, the drive will disappear from the OS and the server will crash. Then you switch the server off, plug them back in and start it again. It might need to do some consistency checking but with modern controllers you don't even need to exactly remember in which slot the drive was plugged in. That is as long as she didn't mix up the drives between servers, if she did that it's going to be fun.
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# ? Jan 26, 2014 12:25 |
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peak debt posted:Should be recoverable. As soon as she removes the second caddy, the drive will disappear from the OS and the server will crash. Then you switch the server off, plug them back in and start it again. It might need to do some consistency checking but with modern controllers you don't even need to exactly remember in which slot the drive was plugged in. That is as long as she didn't mix up the drives between servers, if she did that it's going to be fun. That's the thing, really. Have you labelled all the drives on your servers? It's not something you imagine happening. Do you think someone who would randomly pull all the drives from a server rack would do them one at a time?
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# ? Jan 26, 2014 12:30 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. Suffice to say that cleaning company found their contract terminated very quickly.
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# ? Jan 26, 2014 16:14 |
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peak debt posted:Should be recoverable. As soon as she removes the second caddy, the drive will disappear from the OS and the server will crash. Then you switch the server off, plug them back in and start it again. It might need to do some consistency checking but with modern controllers you don't even need to exactly remember in which slot the drive was plugged in. That is as long as she didn't mix up the drives between servers, if she did that it's going to be fun. The problem is, we're located on the eastern seaboard, our client is located in the exact center of the country. Yeah. There was only one server so it wasn't too hard to figure out where everything went and unfortunately the server was unable to handle having its drives pulled and would not boot. We wound up restoring from the day befores backup and calling it a day. This actually happened a while back, but I just got reminded of it recently and had to share.
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# ? Jan 26, 2014 18:31 |
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Collateral Damage posted:A friend of mine used to work for an electronics development company, and they were having problems with their development boards. They'd work fine after assembly, but a day or two later they'd just stop working, as if the memory chips were going bad. By chance they found the cause when one of the guys worked late one night and spotted the office cleaners making their rounds, going into the testing lab and dusting everything off. Including the boards. With an antistatic duster. Reminds me of this: vail@tegra.UUCP (Johnathan Vail) posted:Subject: Faulty IC's found here: http://www.speedygrl.com/funnies/texts/computer.folklore.from.net.rumors.html
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# ? Jan 26, 2014 19:30 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. This is exactly why a lot of places invest in locking cabinets for their stuff - several clients of my company do that, on top of locking down the server room so that nobody gets in that doesn't need to be there. I guess some companies like to cut corners, and if they run things with such little security like that, they deserve whatever catastrophe happens.
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# ? Jan 26, 2014 20:03 |
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A ticket didn't come in, apparently. Except it did. I was forwarded an email expressing surprise that my team created no tickets during the last two weeks. It came with an attached report that provided no information on my team's ticket creation, so I'm not sure where this idea came from. I personally closed 60+ tickets in that timeframe and I have several other team members. This isn't the first time reports have been inaccurate. There were similar errors the first week they started running these new reports, and I emailed the guy running him to know that his results were wrong and he should check his reporting algorithm, and cc'd my boss. I got no response whatsoever. Feels like someone is trying to set us up to take a fall. I think I need to find a new gig. This job has been so good to me for the past several years, and it's just getting so toxic. I hate worrying about this poo poo.
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# ? Jan 26, 2014 21:26 |
TheFuzzyLumpkin posted:Tonight is trying to drive me insane. I worked doing tech support as a customer-facing helldesk monkey for Apple on iPhones right around the time they added Sprint as a carrier. Transfers from Verizon were the only ones that didn't make me want to stab myself in the dick - all actual issues with their service aside, their techs were never incompetent or malicious and generally did their job correctly. AT&T, meanwhile, was apparently staffed entirely by fuckwits whose brain instantly shut off as soon as the caller mentioned an iPhone and immediately transferred to us, forcing me to spend 20 minutes troubleshooting the issue then wasting a bunch of time transferring back to them while remaining on the line to tell them no, this is something you should be handling. Sprint, meanwhile, wasn't incompetent but were a bunch of lying bastards who would sell people 3-4 copies of Apple's extended warranty because "Hey each one gives you 2 more years of service and support for this phone! " while also lying about what that warranty covered.
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# ? Jan 27, 2014 15:25 |
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odiv posted:For content, from yesterday: Why are you sending me an email at quarter to five on a Friday asking for assistance right before turning your computer off? Are you trying to sneak in at the front of the line for Monday, or...? It was probably a problem for at least all of Friday, perhaps longer, but the user was beginning to worry that after a day or two of not doing work, people would notice.
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# ? Jan 27, 2014 17:14 |
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QuiteEasilyDone posted:Apparently one of the office managers in a client we service decided that the server room needed dusting... and removed these blinking drawers in the front of one of these sliding computer box things so that they could be dusted. Too bad that people are calling her saying the server for which her entire business is based on is down... and that something called a Raid Array was broken. Gosh computers are hard. I've had a co-worker that had something exactly like this happen as one of his cases. The customer that called in was a doctor and the doctor even said to him he was specifically told not to touch the equipment ever but felt that it was dusty so he would take care of. I cannot remember or not if he destroyed the array but I think he did.
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# ? Jan 27, 2014 19:12 |
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HalloKitty posted:That's the thing, really. Have you labelled all the drives on your servers? It's not something you imagine happening. Do you think someone who would randomly pull all the drives from a server rack would do them one at a time? Things like this are why we number our disks in machines located at client sites. It comes up a few times per year (about 3k machines in the field).
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# ? Jan 27, 2014 19:58 |
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A ticket came in: "Please extract the position logs regarding the fatal air ambulance crash this 14th as they're wanted for the investigation." Some clickety clicks later ths is what I found: log posted:Timestamp Position update Never has an innocent log file made me feel so
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# ? Jan 27, 2014 20:08 |
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Caconym posted:A ticket came in: That reminds me of quote:2001-09-11 08:46:46 Arch [1612975] D ALPHA PAGE FROM lifeline: alert 8933585 ETS appl nbetpsd27.fi.gs.com ETS RTCE: - Market data inconsistent...Cantor API problem Trading system offline on nbetpsd27.fi.gs.com, run by etsuser on nbetpsd27, pid = 24277
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# ? Jan 27, 2014 20:16 |
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go3 posted:2001-09-11 08:46:46 Arch [1612975] D ALPHA PAGE FROM lifeline: alert 8933585 ETS appl nbetpsd27.fi.gs.com ETS RTCE: - Market data inconsistent...Cantor API problem Trading system offline on nbetpsd27.fi.gs.com, run by etsuser on nbetpsd27, pid = 24277 Ouch.
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# ? Jan 27, 2014 20:32 |
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So this is pretty loving awesome. We got these new HP EliteDesk 800 G1 computers in to use as Solidworks desktops for the engineers. I get it all setup and bring it down and their current QuatroFX 1500 video card doesn't loving fit - the plug that connects the ports on the front of the case to the motherboard blocks the card from being installed. Sons of bitches.
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# ? Jan 27, 2014 20:55 |
A java update came in: Broke some poo poo and probably installed Chrome too. The bastards.
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# ? Jan 27, 2014 22:23 |
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go3 posted:That reminds me of I didn't realize until I recently read and article that a full 2/3rds of that company's entire staff was killed on 9/11. On the anniversary every year since, they donate all of their revenue for the day to 9/11-related charities, though
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# ? Jan 27, 2014 22:28 |
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skooma512 posted:A java update came in: Roll back to R45 or adjust the security settings to allow the broken apps to run.
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# ? Jan 27, 2014 22:39 |
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Uninstall Java.
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# ? Jan 27, 2014 22:39 |
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go3 posted:That reminds me of the Last Words of fallen aeroplane pilots...
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# ? Jan 27, 2014 22:58 |
God, I dread Java updates because they keep making major changes that break our apps.
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# ? Jan 27, 2014 23:15 |
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# ? Jun 8, 2024 07:38 |
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pseudomonkey posted:Yahoo are being classy about it As if Yahoo have any reason to be smug about email. A major ISP here outsources their email services to Yahoo. For the last 6 months or so there has been a fairly regular issue where they have a pile of accounts compromised due to security flaws at Yahoo. They then disable the accounts until the user contacts them and resets the password. Most users are incapable of doing this themselves and call on IT people to do it for them. Naturally the ISP will only deal with the account holder over the phone.
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# ? Jan 27, 2014 23:16 |