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So a call came in. Guy wanted help making CLI changes to his fortigate. The issue is well out of my experience, I can do some basic GUI config, but that's about it. The tech that sold him the device is driving and cant help him. The clients site is down and needs help asap. So i talk to all the account managers and sr techs on site. It turned into a massive argument, none of them wanted to help this guy and their answer was "just google it and walk him through it" I flat out refused to do it. So tomorrow I have a meeting with two managers and an owner because im not being a team player. Hazzah.
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Feb 21, 2014 01:10
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| # ? May 16, 2024 00:06 |
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Everything is blackswordca's fault.
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Feb 21, 2014 01:21
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Poop into a box and bring it to the meeting in case you need it for something.
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Feb 21, 2014 01:27
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TheFuzzyLumpkin posted:No more Blackberries, no more managing international services.
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Feb 21, 2014 01:32
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EAT THE EGGS RICOLA posted:Poop into a box and bring it to the meeting in case you need it for something. if you have any friends with cats, that's a bit easier and just as effective.
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Feb 21, 2014 01:51
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God I loving hate having to solo rack UPSes. Yes, I love having to manhandle 60 pounds of sharp metal box first thing in the morning.
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Feb 21, 2014 02:57
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Even 1U servers are a pain in the rear end to rack solo. There's a reason all the server installation guides recommend or require you to be at least 2 people when racking.
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Feb 21, 2014 03:15
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Inspector_666 posted:God I loving hate having to solo rack UPSes. Yes, I love having to manhandle 60 pounds of sharp metal box first thing in the morning. Do you even lift? My boss and I were moving the Force10 C300 off a mobile cart onto the counter top, but the cart kept wanting to tip/roll. I stepped on the corner so it wouldn't tip/roll and I'm pretty sure I strained my groin trying to a) lift my half of the C300 while b) keeping the cart from tipping over or rolling away at the same time.
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Feb 21, 2014 03:20
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I've racked a bunch of 1U and 2U servers by myself but I'll get a helper for UPS/UPS batteries because that's just too much effort relative to my pay rate.
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Feb 21, 2014 03:27
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Nothing like sweating up a storm in your nice office clothes.
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Feb 21, 2014 03:29
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Of course it CAN be done on your own, but doing it with two people means less risk of hurting yourself, less risk of breaking something, and it's much easier. I've never understood this desire of people to make things hard for themselves by insisting on doing it on their own.
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Feb 21, 2014 03:35
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Collateral Damage posted:Of course it CAN be done on your own, but doing it with two people means less risk of hurting yourself, less risk of breaking something, and it's much easier. I call this "Supermanning" and define it as your ego making you think a job can be done solo with only sheer will/brute force. Frequently seen by people who end up ranting about being irreplaceable as they're being fired.
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Feb 21, 2014 04:07
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blackswordca posted:So a call came in. What time? Please live blog it to this thread.
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Feb 21, 2014 04:18
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Set up a camera for a live feed
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Feb 21, 2014 04:19
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You should stop calling them senior techs and start calling them senior thumb twiddlers. Or perhaps senior throwers of blackswordca under large public transportation vehicles.
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Feb 21, 2014 04:26
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I'm not a big person and I'm not even in very good shape anymore but I never considered a 1 or 2U server (only ~60 lbs or so) to be heavy or awkward enough to even remotely need assistance with unless it was going into one of the top most rack spaces where I couldn't see the rail slider things. Just lift with your legs and slide it in ( ). Then again all my coworkers thought I was weird because I walked everywhere instead of taking the golf cart and carried desktops/crts across the plant whenever the opportunity came up just so I could get some exercise.
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Feb 21, 2014 04:26
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Paladine_PSoT posted:What time? Please live blog it to this thread. Supposed to be at 9:30 tomorrow morning.. Ill post the results of it when its done.
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Feb 21, 2014 04:51
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Honestly, at this point you should just show up in dirt- and sweat-stained clothes reeking of alcohol with an unlit cigarette in your mouth and give them the most outlandish story you can think of just to see how they respond.
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Feb 21, 2014 05:15
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Just keep asking "and then what?" to every statement they make.
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Feb 21, 2014 05:19
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Re: Supermanning: To be fair, I actually honestly don't always trust my coworkers to not harm me more than me doing it by myself, but that's unique to my workplace. Eagerly awaiting the results of this meeting, where it takes three managers to fail to determine why 'just google it' is probably not an adequate customer service strategy.
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Feb 21, 2014 05:27
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Daylen Drazzi posted:Honestly, at this point you should just show up in dirt- and sweat-stained clothes reeking of alcohol with an unlit cigarette in your mouth and give them the most outlandish story you can think of just to see how they respond.
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Feb 21, 2014 05:45
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KoRMaK posted:Watch the first couple episodes of True Detective first and take some inspiration from Mcconaughey's character. Maybe I should do a Harry Dresden inspired costume and pretend to be a wizard.
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Feb 21, 2014 05:56
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blackswordca posted:Maybe I should do a Harry Dresden inspired costume and pretend to be a wizard. Don't bother. They're just going to talk about how disappointed they are, and how you need to do anything for the client within reason, and blah blah blah, which is why we're giving you this
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Feb 21, 2014 06:03
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You need to dress up (and act like) Peter Gibbons meeting with the two Bobs.
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Feb 21, 2014 06:09
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Volmarias posted:Don't bother. Honestly, I am sure im going to be getting a write up, the rest im not sure. Its really hard to give pay cuts up here so they probably wont go down that route, though given the other crap they tried I wouldn't put it past them either.
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Feb 21, 2014 06:12
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KoRMaK posted:Watch the first couple episodes of True Detective first and take some inspiration from Mcconaughey's character. This is good advice. "This is a world where no tickets get closed. Somebody once told me that time is a flat circle. Everything we've every done or will do, we're gonna do over and over and over again. That call will come in again, we'll have this meeting again. I'll post in SH/SC about it." While carving little  s out of beer cans.
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Feb 21, 2014 06:24
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TWBalls posted:We have a Breast Center (Mammography) here too. Personally, I don't care what department it is, if there's a patient in the room, I'm not stepping foot in there unless I have the nurse ask the patient permission first simply out of courtesy for the patient. Yeah, this has always been my policy. However, that hasn't prevented me from having to scrub up to fix an issue in the OR during surgery. Wasn't so bad (couldn't really see much) but when I swore under my breath as the drat thing crashed again I apparently worried some nurses who thought something vital had been nicked.
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Feb 21, 2014 06:40
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Varkk posted:We deal with a medical centre and a couple of dentists offices. We never go in to an examination room with a patient in it. Similar for the lawyers or accountants we deal with. Kinda hard to do when you are in medical IT and there is no time when they arent taking in patients. Also this is affecting production. If I close an operating theater, they get hella pissy, we can only justify that when we need to rip out a wall or something of that magnitude. To be fair, I also wear the same clothes as a doctor so I am on the patients automatic whitelist.
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Feb 21, 2014 06:42
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Inspector_666 posted:This is good advice. hahahaha this is gold
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Feb 21, 2014 07:35
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From what I've seen both here and the hospital in my hometown, techs wear scrubs of a uniform color (or 'band' of color, as it was in my hometown, techs had warm colors, I think, while clerical staff mostly wore purple); while it's a bit limiting for your work attire, it at least means the patients are generally comfortable with your presence, while no one who should know better mistakes you for a nurse or some random wandering git. That's just the two hospitals I've seen, though, I don't know if there's some sort of regulatory brew-ha about such things.
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Feb 21, 2014 07:40
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Great Beer posted:An announcement came in. "Internet Explorer 6 will no longer be supported. Please upgrade to Internet Explorer 8." I'm still trying to get IT to upgrade, but the manager constantly stops us because our financial administration (as always) uses software that breaks if we upgrade and another has misgivings because it would confuse the users in the library....
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Feb 21, 2014 10:24
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JohnnyCanuck posted:TO: Organization 
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Feb 21, 2014 10:46
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I legitimately hope my boss never see's that. It'd give him ideas and he'd start looking for a brand like that. Then again, i'd just start bringing in my own loo roll.
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Feb 21, 2014 12:24
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dogstile posted:I legitimately hope my boss never see's that. It'd give him ideas and he'd start looking for a brand like that. Then again, i'd just start bringing in my own loo roll. Unless he read Viz back in the day, it's unlikely he'll ever see it.
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Feb 21, 2014 13:00
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https://www.youtube.com/watch?v=tTvjRyv0c5M
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Feb 21, 2014 13:35
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dogstile posted:I legitimately hope my boss never see's that. It'd give him ideas and he'd start looking for a brand like that. Then again, i'd just start bringing in my own loo roll. When I was at Worldcom, their big Ashburn office complex had the bathroom tile laid at about a 15 degree angle from the walls. They did it deliberately to make the bathrooms unpleasant. As you can imagine, this did not actually improve productivity.
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Feb 21, 2014 16:57
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SO I got pulled into the meeting early at 9. Basic rundown, They are disappointed that I am not willing to expand my skill set at all, and disappointed that I was unwilling to be a team player. They wrote me up for insubordination and I lost the 'raise' I was going to get.
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Feb 21, 2014 17:22
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'Searching Google to provide support in an area that you aren't qualified to deal with to a paying customer' = 'training' now then? "Jenkins, this man clearly needs heart surgery urgently or he's going to die" "But I'm an optician, how can I possibly be helpful?" "So much for being a team player!" Also that raise never existed. If it wasn't cancelled for this it would have been cancelled for something else.
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Feb 21, 2014 17:24
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blackswordca posted:SO I got pulled into the meeting early at 9. Did you stifle a laugh at any point?
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Feb 21, 2014 17:28
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| # ? May 16, 2024 00:06 |
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blackswordca posted:SO I got pulled into the meeting early at 9. You were never getting a raise, but I am sure you already know that.
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Feb 21, 2014 17:31
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