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incoherent posted:Doooooooo yooooooouuuuuuuuu have an odd situation where one person cannot login to a muti-user file if it's already open, but if they open it first and another person opens the file, it works magically? I slayed this beast and it was the greatest feeling of accomplishment in my career. It was some bullshit to do with the service account on the server that houses the quickbook files. It was running as QBUser31 instead of QBUser32. (It didnt match the client version). I'm pretty sure there are an infinite number of other causes of the same issue though. Incidentally, what is the process like moving from QB to Xero? Anyone done it? I know there's a dude on here that works for them.
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Feb 27, 2014 07:31
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Maniaman posted:sending each staff member to "$vendor university" week-long training programs at the cost of multiple thousands of dollars per person I got sent on a training program about 4 years ago. Apparently the bosses thought I could learn everything there is to learn about 3DSMAX in a week. 
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Feb 27, 2014 08:08
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Swink posted:I slayed this beast and it was the greatest feeling of accomplishment in my career. http://www.xero.com/blog/2013/10/switching-quickbooks-easy-email/ (It's not a 100% solution, but don't be afraid to lean on our customer care if you see anything weird.) NZAmoeba and I both work for Xero. (I think I know the dev that wrote the QB conversion code...)
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Feb 27, 2014 10:08
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This is what drives me nuts about my boss. We have been getting an email alert from one our APC UPS's saying that the battery needs replacement. I told him about this and asked him to order a replacement, and he says: These batteries are 2.5 years old. I wouldn’t think they would be faulty yet. This will continue for at least 4-5 days. How long should they last? The unit says the battery is dead. It's not up for debate. It needs replaced.
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Feb 27, 2014 14:29
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Two years out of a UPS battery is about right, depends on the UPS type. If it's one of those double-conversion on demand / online or whatever the ones are called that don't pump everything through the battery then I would expect the batteries to last a bit longer. It depends how often you test run them as well.
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Feb 27, 2014 14:37
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Caged posted:Two years out of a UPS battery is about right, depends on the UPS type. If it's one of those double-conversion on demand / online or whatever the ones are called that don't pump everything through the battery then I would expect the batteries to last a bit longer. It depends how often you test run them as well. APC's own website said life expectancy is 3-5 years old. They are probably closer to 3.5 years than 2.5, but either way.... He's famous for saying stuff like "I just bought xxxxx in 2009" THAT WAS 5 YEARS AGO
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Feb 27, 2014 14:52
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"But we only just bought these OptiPlex 745s! They're dual core Pentium 4s, why are they suddenly slow?" And yeah, the UPS is in the best position to know about the battery condition. If it says it needs replacing then you replace it, unless you want them to swell up and become impossible to remove, or catch fire.
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Feb 27, 2014 14:55
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Caged posted:"But we only just bought these OptiPlex 745s! They're dual core Pentium 4s, why are they suddenly slow?" You joke, but this is the exact model of computer that i'm posting from.
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Feb 27, 2014 14:59
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"You mean computing hardware is an ongoing cost?!" Recently ditched a client that had a PC replacement schedule that ran into year 7.  They're always the types that can't see why a warranty is worth having, and can save £20 per machine by building it themselves vs. buying one from Dell.
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Feb 27, 2014 15:02
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dogstile posted:You joke, but this is the exact model of computer that i'm posting from. I just upgraded about 25 Dell Optiplex 755's to Win7 from XP. 
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Feb 27, 2014 15:19
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God, why is it so hard to see that you buy a machine that suits your needs + a bit extra and then you ditch it, sell it, pass it down to be that warehouse machine that's used to print some simple report once a day or just give it to a recycler as soon as the warranty is over? (Says the guy running only Dell 2950s for servers that he had to panic to find replacement hard drives for when one dropped out of the RAID, but hey I was gonna replace those this year until we got bought.) Is it not common knowledge that this generally saves money in support costs and increased productivity compared to people waiting 20 minutes every morning for their machine to catch up and log them in?
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Feb 27, 2014 15:19
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quote:I sent you an email with the original purchase receipt. You should contact APC and see what they recommend and whether or not the unit is under warranty. You bought it in 2011. There's a two-year warranty. End of story (it really won't be we're going to talk about this 5 more times today) He's going to reply with "We haven't replaced the batteries in the other one we ordered yet..." When I first started I walked into one of our server rooms, pointed at red lights on a couple UPS's and said "You know these are all dead right?"
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Feb 27, 2014 15:20
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AlternateAccount posted:God, why is it so hard to see that you buy a machine that suits your needs + a bit extra and then you ditch it, sell it, pass it down to be that warehouse machine that's used to print some simple report once a day or just give it to a recycler as soon as the warranty is over? (Says the guy running only Dell 2950s for servers that he had to panic to find replacement hard drives for when one dropped out of the RAID, but hey I was gonna replace those this year until we got bought.) 20 minutes of wasted time doesn't show up in the accounts, so it's not considered a cost. Some people really think like this. Edit: I have a good UPS story. I had to fight to get some units replaced once because they were ancient APC units and the batteries were hosed to the point of swelling, and the organization's email would go down once a day as the power fluctuated. Swapped the units over, one of the new Eaton's refused to power up and complained about a wiring fault (they were quite clever units). Traced it back and found live and neutral had been wired backwards on the feed to the room for at least 6 years  .
Thanks Ants fucked around with this message at 15:27 on Feb 27, 2014 |
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Feb 27, 2014 15:24
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Every place I've ever worked I've either been authorized on our CDW/whatever account, or had a company credit card, so when I need a replacement part, a cable, or a switch I just bought it. Here I have to explain to him what I want and he spends half the day dealhunting tigerdirect or newegg or ebay for it, tries to force a used/refurb on me. Or he wastes an hour of my time with a reseller who specs something out for us. So irritating.
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Feb 27, 2014 15:27
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Yah, it sucks to have a boss that not only doesn't value your time(or trust your judgement) but also doesn't value his own. I am pretty sure that 99% of the time he should or does have better poo poo to do that digging around on eBay for low-cost items. I mean it's not uncommon for me to just give a client a credit on a disputed charge that may be erroneous because the amount they want is less than it's going to cost to pay me to figure it out for sure. That's before you factor in the opportunity cost because instead I could be doing something actually productive.
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Feb 27, 2014 15:36
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I'm a little pissed that nobody thought to put file size limits on .pst files. So now, I have a user with 19.9 gigs of email in one file and Outlook is choking on it. Surely there's a good way to split that file up into smaller .pst files?
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Feb 27, 2014 15:52
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slightpirate posted:I'm a little pissed that nobody thought to put file size limits on .pst files. So now, I have a user with 19.9 gigs of email in one file and Outlook is choking on it. Surely there's a good way to split that file up into smaller .pst files?
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Feb 27, 2014 15:53
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You can enforce a maximum PST size in Group Policy, but it doesn't handle it gracefully at all, it just stops working.
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Feb 27, 2014 15:55
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Multiple folders, however Outlook completely freezes when trying to read from the file, ultimately tossing the "this file was not closed properly" and proceeds to check the file, and gives up after a while. SCANPST just laughs, cries, and drinks.. then crashes.
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Feb 27, 2014 16:00
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slightpirate posted:I'm a little pissed that nobody thought to put file size limits on .pst files. So now, I have a user with 19.9 gigs of email in one file and Outlook is choking on it. Surely there's a good way to split that file up into smaller .pst files? Export their poo poo from each year into a PST file (slightpirate2009.pst, slightpirate2010.pst ...) The bad part about huge PST's is trying to not get them corrupted and when outlook crashes it takes all morning to check the file before a user can use email. 19.9GB? HAAH  I wish this wasn't real.
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Feb 27, 2014 16:03
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The best part about email is when the company director walks in and says "I want an unlimited mailbox". Apparently asking for an unlimited budget is the wrong answer.
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Feb 27, 2014 16:05
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Not sure who I'm angrier at - the person at Microsoft who wrote this document, or the old helpdesk guy that went around and enabled this on everyone's machine here http://support.microsoft.com/kb/832925
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Feb 27, 2014 16:06
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Caged posted:The best part about email is when the company director walks in and says "I want an unlimited mailbox". Apparently asking for an unlimited budget is the wrong answer. Answer with 'even Google only gives you 25GB' 
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Feb 27, 2014 16:09
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Caged posted:The best part about email is when the company director walks in and says "I want an unlimited mailbox". Apparently asking for an unlimited budget is the wrong answer. Have legal draw up a document on why this is a bad idea. If your company ever gets into a lawsuit and your director's inbox gets subpoena'd, literally all of that email is evidence. If you only have a 90 day retention on email, and disallow .pst files, you can skirt that a bit.
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Feb 27, 2014 16:09
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"But I have to keep everything  "
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Feb 27, 2014 16:09
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Caged posted:The best part about email is when the company director walks in and says "I want an unlimited mailbox". Apparently asking for an unlimited budget is the wrong answer. Tell him the only way to do that is to store the mail in my butt.
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Feb 27, 2014 16:10
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Bob Morales posted:Not sure who I'm angrier at - the person at Microsoft who wrote this document, or the old helpdesk guy that went around and enabled this on everyone's machine here quote:Note The WarnLargeFileSize and WarnFileSize registry entries do not enable Outlook to warn you before the file size limit is reached. The most half-assed pointless setting ever enforced. Surprise! Your poo poo's broken now. Best ask the helpdesk to recover from backup.
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Feb 27, 2014 16:12
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slightpirate posted:Have legal draw up a document on why this is a bad idea. If your company ever gets into a lawsuit and your director's inbox gets subpoena'd, literally all of that email is evidence. If you only have a 90 day retention on email, and disallow .pst files, you can skirt that a bit. We have DoD customers so we have to keep everything for 7 years Our main problem is all of our internal systems exchange information via email. Our developers don't know any other way, apparently. Send a file from one system to another? What the gently caress is ftp/scp, email it! Upload an image? That's too tough, email it! So we have a copy in the users sent items, a copy in the 'images@whatever.com' mailbox, etc. I'm sure somewhere there's an email box that's being used as a database of some sort. Bob Morales fucked around with this message at 16:16 on Feb 27, 2014 |
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Feb 27, 2014 16:13
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What a morning. No other person in my small company knows anything about networking. I am asked to do a thing, this project requires specific hardware to be purchased. I get pushback from my boss because said thing might be a few grand. He spends 3 weeks of battling with me over it just to bring in a consultant. The consultant (at no surprise ) wants something more expensive. My boss loves it. He loves it even though the consultation cost us nearly a grand in fees. What a silly world business is.
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Feb 27, 2014 16:15
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Bob Morales posted:Here I have to explain to him what I want and he spends half the day dealhunting tigerdirect or newegg or ebay for it, tries to force a used/refurb on me. Or he wastes an hour of my time with a reseller who specs something out for us. So irritating. I used to work at a place like this (WAYYYYYY back in the old thread). "We need a new file server" was met with a used/eBay Dell Optiplex with a couple of used eBay WD Caviar Black 1TB drives in RAID 1 on a used eBay consumer LSI RAID card... running Windows 2003 (which he found on eBay). I think he shelled out a whole $300 for the entire setup. If I remember correctly the power supply blew in week 2 of production, and it destroyed the RAID card, which rendered both drives unreadable. I was told to "Stay overnight if you have to, just FIX IT". It's easy to take time/payroll and brush it off as a sunk cost when everyone's salaried. It's hard to justify $3000 in capital expenditures, especially when a hardware refresh plan is "Too expensive". :fake edit: Hahahah I remember we had a "backup". It was on Sony AIT tapes at 100GB apiece (drive and tapes used from eBay, naturally), with a 33% failure rate and no testing procedures.
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Feb 27, 2014 16:18
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I'm so loving happy that I get to cut us over to a new internet connection tomorrow at 6pm (yay staying late on a friday and not getting paid) We have A PAIR OF T1's right now. They had a single T1 up until 2011. WE HOST WEB SERVERS HERE. There are like 200 employees at this office. It's only a 10mb circuit but we can upgrade it up to 60mb with a phone call down the road.
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Feb 27, 2014 16:22
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Bob Morales posted:(yay staying late on a friday and not getting paid) So you're coming in after lunch then if you're staying later?
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Feb 27, 2014 16:24
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Lord Dudeguy posted:If I remember correctly the power supply blew in week 2 of production, and it destroyed the RAID card, which rendered both drives unreadable. I was told to "Stay overnight if you have to, just FIX IT". Spend 30 minutes checking your email or facebook on your phone, then tell them the hardware is shot and will have to be replaced. Repeat until they get the loving idea.
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Feb 27, 2014 16:26
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Exchange 2003 and 2010 have very slightly different interfaces for setting your Out of Office. 2003: "I am out of the office" 2010: "Send Out of Office auto-replies" This is apparently so complicated that I have to hold a meeting to show a couple hundred people in multiple offices. One more month until newjob, can't wait.
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Feb 27, 2014 16:27
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AlternateAccount posted:Spend 30 minutes checking your email or facebook on your phone, then tell them the hardware is shot and will have to be replaced. Repeat until they get the loving idea. I'm not accusing anyone in this thread of doing this, but there are definitely some IT types who see pulling a 60 hour week to keep some decrepit old poo poo barely running instead of drawing up a business case for a replacement and leaving at 6 as a badge of honour.
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Feb 27, 2014 16:28
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Caged posted:So you're coming in after lunch then if you're staying later? I'll get to flex-time it out. I'm taking next Friday off because I was here all weekend doing a VMware upgrade.
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Feb 27, 2014 16:39
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Caged posted:I'm not accusing anyone in this thread of doing this, but there are definitely some IT types who see pulling a 60 hour week to keep some decrepit old poo poo barely running instead of drawing up a business case for a replacement and leaving at 6 as a badge of honour. Depending on how much I need the overtime, I will definitely stay an extra couple of hours doing the dumb checklist that my place has to "confirm" that the bricked hardware is bricked. E: Also every senior at my workplace routinely has 70+ hours of overtime each month. I have no idea how they do it.
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Feb 27, 2014 16:39
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Caged posted:I'm not accusing anyone in this thread of doing this, but there are definitely some IT types who see pulling a 60 hour week to keep some decrepit old poo poo barely running instead of drawing up a business case for a replacement and leaving at 6 as a badge of honour. This was about 5 years ago. I was a stupid, trusting and over-ambitious try-hard then.
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Feb 27, 2014 16:49
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Pissing me off: I've probably gotten 20 requests in the past 6 months from one support guy to add print drivers to the Citrix servers. There's never been an explanation as to why, just "could you please add Ricoh MP XXXX." Every time, I ask what the rationale is, and I get some bullshit answer that leads to him going back and discovering + fixing a client-side problem. The past 5-6 times, I've just taken to 'Request denied - please troubleshoot' and sending the ticket back. Welp, guess who just landed in hot water for doing that on a ticket before noticing it was for a higher-up exec. CatsOnTheInternet fucked around with this message at 17:22 on Feb 27, 2014 |
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Feb 27, 2014 17:16
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Current big organizational priority: professional development. My boss' current training budget: $0. I think I am starting to move into outright hatred of my employer.
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Feb 27, 2014 18:21
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