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Che Delilas
Nov 23, 2009
FREE TIBET WEED

Ynglaur posted:

Replying with the original email attached is usually a fast way to respond. People have done this to me on occasion, and I haven't minded. In my mind, it amounts to a polite "I already told you that."

Also, as a leader, if you ever need to say "I'm in charge", then you've already lost.

Depending on the context, I usually give people some leeway before I get this passive-aggressive on them. If they make a habit of it or it's super loving obvious, I'll start just pasting my original replies in there. For instance, if I'm forwarding a big email chain with a bunch of participants and a lot of technical information that a boss might not necessarily be able to parse (sorry, even technically savvy bosses don't have time to stay as current as the specialists under them do), I'll give them some extra leeway. If my last email was "<Feature> is now complete and ready for testing/demo" and my boss replies with "Is <Feature> ready yet?" then I'm not going to be as forbearing.

I empathize with you, Bob Morales. My situation was not identical to yours but I had an openly adversarial relationship with my boss for too many months, as you appear to. It sucked.

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Humphreys
Jan 26, 2013

We conceived a way to use my mother as a porn mule


Well, 3-4 weeks of no work is at an end. Back to a company I worked for 2 jobs prior. This time way higher up the food chain. I actually do like that company, but couldn't really get promoted back then.

canis minor
May 4, 2011

gently caress QuickBooks

- official documentation doesn't exist
- oh, it randomly crashed; cool, now your company file isn't usable anymore. Official solution: create a new company!
- "An error has been encountered while parsing your XML file, see file QWClog.txt". Where is QWClog.txt? Have a good luck looking for it! (it's not in the installation folder for QuickBooks, nor in the user App data for QuickBooks, nor in the folder they put on their website where it is)
- By the way - you want to know what was the error? gently caress you!
- To determine the error - download an SDK. Not the SDK for *insert language you're developing in* - an SDK as official app.
- To do that, you need to register. Then you'll find that clicking on any of the download links doesn't work. Of course there's no error, no messages, just eternally spinning loader.
- You have to click a random link to get to the download. There's no mention of that link anywhere, not in any of the emails, not anywhere on the site. (it doesn't matter you registered as a developer, you have to be IPP developer! No, there's no option to register as IPP developer)

canis minor fucked around with this message at 13:53 on Mar 17, 2014

skipdogg
Nov 29, 2004
Resident SRT-4 Expert

poo poo not pissing me off today.

Just got back from a business trip to Atlanta, which was almost a company sponsored vacation only a few hours of actual work and quite a few good meals on the company Amex. I work today and tomorrow and then I'm off on vacation again until next Tuesday.

Also, we're rolling out an eVault solution company wide. No more loving backup tapes.

Lord Dudeguy
Sep 17, 2006
[Insert good English here]
Boss approved $7500 in Microsoft training, but then balked at $700 for LPIC 1 & 2 certification and $400 for a Sonicwall test-out.

He really balked at $110 for Linux Essentials training for my admin.

I'm sensing a dilapidated response, here.

FlapYoJacks
Feb 12, 2009

Lord Dudeguy posted:

Boss approved $7500 in Microsoft training, but then balked at $700 for LPIC 1 & 2 certification and $400 for a Sonicwall test-out.

He really balked at $110 for Linux Essentials training for my admin.

I'm sensing a dilapidated response, here.

IT'S OPEN SOURCE AND FREE! WHY SHOULD IT COST MONEY????

Sickening
Jul 16, 2007

Black summer was the best summer.

Lord Dudeguy posted:

Boss approved $7500 in Microsoft training, but then balked at $700 for LPIC 1 & 2 certification and $400 for a Sonicwall test-out.

He really balked at $110 for Linux Essentials training for my admin.

I'm sensing a dilapidated response, here.

Is the Microsoft training for everyone? Are the others not?

I have also seen that the employees they are getting cheap tend to never get approved training while the expensive employees get all they want.

Lord Dudeguy
Sep 17, 2006
[Insert good English here]
I'm the resident Linux guy for the company. That covers all our critical public-facing services (and our monitoring system).

Nobody else knows Linux short of a few Novell KB articles. We don't even use SUSE anymore.

So, I figured I'd ease in my admin with "Linux 101" at LPI. For $110 plus the cost of some decent books, sounded to me like a no brainer. At least he'd be able to tell if the CPU was getting slammed or how to start a service back up, or check the logs, etc.

Boss: "Uh..."

God help them if I ever get hit by a bus.

quote:

Is the Microsoft training for everyone? Are the others not?

I have also seen that the employees they are getting cheap tend to never get approved training while the expensive employees get all they want.

Microsoft's for me. LPIC/Sonicwall is also for me. Linux essentials is for my admin.

:edit: Fine, SUSE.

Lord Dudeguy fucked around with this message at 17:23 on Mar 17, 2014

Ynglaur
Oct 9, 2013

The Malta Conference, anyone?
Might as well ask for a raise of at least $110.

Bob Morales
Aug 18, 2006


Just wear the fucking mask, Bob

I don't care how many people I probably infected with COVID-19 while refusing to wear a mask, my comfort is far more important than the health and safety of everyone around me!

Guy has two computers, one is a desktop at his house, the other is a laptop that he travels with. They both connect via VPN (same account)

Because he has to have a static IP to access this program we have, he VPN's in using his laptop and then Remote Desktops to his desktop (which is also VPN'd in). We assign a static IP to his user when he VPN's in, instead of handing him whatever's open.

But there's an issue where he can't log in with both because the VPN server doesn't know what to give him for an IP when he's logged in the second time.

I've been trying to tell the other guy to just make him two loving accounts for VPN, Bill.Desktop and Bill.Laptop. That would fix the problem. One of them, at least.

AlternateAccount
Apr 25, 2005
FYGM
Something today reminded me of a conversation with a Director from a few weeks ago.

Apparently because I don't raise my voice or panic or jabber like an idiot when things go sideways, I "have an air that problems are beneath you or that you don't really care."
Uhhh, I just calmly work the problems, pal. Just because you're a hothead doesn't mean I express that I am taking things seriously in the same way. Things go better for me if I stay calm and focused and it gives a much better impression to the people who work under me if they think I am holding my poo poo together.

I am not going to put on some kind of panic-theater for you so that you can feel that I am TAKING YOU SERIOUSLY. My work product does that.

Qtotonibudinibudet
Nov 7, 2011



Omich poluyobok, skazhi ty narkoman? ya prosto tozhe gde to tam zhivu, mogli by vmeste uyobyvat' narkotiki
A configuration file that has example syntax that isn't commented, but entirely ignored, and also has comments:
code:
# stuff should look like this
# begin
#   foo(whatever)
#   bar(whatever)
# end

begin
  foo(whatever)
  bar(whatever)
end
If you put anything between begin and end, it's ignored. If you put something after, with the same syntax as the content between begin/end, it works. This isn't documented anywere but the source code.

:wtc:

ghostinmyshell
Sep 17, 2004



I am very particular about biscuits, I'll have you know.

eithedog posted:

gently caress QuickBooks

- official documentation doesn't exist
- oh, it randomly crashed; cool, now your company file isn't usable anymore. Official solution: create a new company!
- "An error has been encountered while parsing your XML file, see file QWClog.txt". Where is QWClog.txt? Have a good luck looking for it! (it's not in the installation folder for QuickBooks, nor in the user App data for QuickBooks, nor in the folder they put on their website where it is)
- By the way - you want to know what was the error? gently caress you!
- To determine the error - download an SDK. Not the SDK for *insert language you're developing in* - an SDK as official app.
- To do that, you need to register. Then you'll find that clicking on any of the download links doesn't work. Of course there's no error, no messages, just eternally spinning loader.
- You have to click a random link to get to the download. There's no mention of that link anywhere, not in any of the emails, not anywhere on the site. (it doesn't matter you registered as a developer, you have to be IPP developer! No, there's no option to register as IPP developer)

This usually works for me with any Quickbooks file fuckery. http://support.quickbooks.intuit.com/support/articles/HOW12723

If that doesn't work make a backup and then rename any .log files and run the file doctor again.

My rant is how the free version of OneNote2013 seems to need a MS account to work. I am somewhat annoyed with this feature but my peers are telling me to stop living in 2013 and join the cloud. The funny thing is I already own OneNote2013 for home and at work, and was hoping to check it out for corporate use. Then again I can't find any licensing information about this version of OneNote so it's probably a licensing timebomb.

Ynglaur
Oct 9, 2013

The Malta Conference, anyone?

AlternateAccount posted:

Something today reminded me of a conversation with a Director from a few weeks ago.

Apparently because I don't raise my voice or panic or jabber like an idiot when things go sideways, I "have an air that problems are beneath you or that you don't really care."
Uhhh, I just calmly work the problems, pal. Just because you're a hothead doesn't mean I express that I am taking things seriously in the same way. Things go better for me if I stay calm and focused and it gives a much better impression to the people who work under me if they think I am holding my poo poo together.

I am not going to put on some kind of panic-theater for you so that you can feel that I am TAKING YOU SERIOUSLY. My work product does that.

I had a client a few years ago who flipped out at me for the same thing. Maybe I am too calm: prior to civilian life I was in the military, so keeping calm when Terrible Things Are Happening is just something I do. It doesn't mean I don't think your self-inflicted problem isn't important, though.

dogstile
May 1, 2012

fucking clocks
how do they work?
Yup, same thing here. People at work think I don't give a poo poo and that i'm being lazy or not taking poo poo seriously because everything is going to poo poo and i'm sat around discussing it with my normal voice. I do care, I just happened to grow up in a place where everything had gone to poo poo, when I clawed my way out things were trying to go to poo poo and if I didn't hold it all together I wouldn't be where I am now. gently caress acting like a panic stricken child because something's gone wrong. poo poo goes wrong, you sort it out, end of.

dogstile fucked around with this message at 20:31 on Mar 17, 2014

topenga
Jul 1, 2003

Ynglaur posted:

I had a client a few years ago who flipped out at me for the same thing. Maybe I am too calm: prior to civilian life I was in the military, so keeping calm when Terrible Things Are Happening is just something I do. It doesn't mean I don't think your self-inflicted problem isn't important, though.

I really appreciate people who can keep calm while I'm losing my mind. They can help me realize that in the end, the problem will get fixed and the world will not explode.

EAT THE EGGS RICOLA
May 29, 2008

I have worked for lawyers for my entire professional career and I don't think that I'm even capable of getting stressed out about something as minor as a server bursting into flames anymore.

Che Delilas
Nov 23, 2009
FREE TIBET WEED

AlternateAccount posted:

Apparently because I don't raise my voice or panic or jabber like an idiot when things go sideways, I "have an air that problems are beneath you or that you don't really care."

Why does everyone in this thread work for my old boss?! It's all about appearances to these people, and with my boss the only correct way to act during a given situation would be how he would act. Which usually involved a lot of bombast and voice volume.

A while back, my boss called me into his office to talk after my first product rollout presentation (wherein I demoed the appearance and features of the product to the stakeholders and let them question and comment). I was professional and methodical, laying out the features and calmly addressing concerns (when my boss didn't jump in with a quick, often stupid, answer himself).

According to my boss, I came across as "shy." I thought about it, honestly reviewed how the presentation went from my memory, and decided that he didn't know what he was talking about. What he really meant was that I wasn't acting like a goddamn used car salesman doing a TV commercial, and I wasn't sporting a raging boner over how loving awesome this product was during the whole presentation. Keep in mind this was an internal product of a small and fairly mundane nature, not some new innovative thing that would change the way they did business. It wasn't something that needed a cheerleader squad. But I wasn't jumping around and shaking the pom-poms the whole time, so that meant I was shy.

I tried to tell him this and what my tone really was (in polite terms, of course). He suggested I attend Toastmasters to help with my confidence. I managed not to laugh in his face.

AlternateAccount
Apr 25, 2005
FYGM

Ynglaur posted:

I had a client a few years ago who flipped out at me for the same thing. Maybe I am too calm: prior to civilian life I was in the military, so keeping calm when Terrible Things Are Happening is just something I do. It doesn't mean I don't think your self-inflicted problem isn't important, though.

What's weird is that this guy is ex-military, too. He didn't really see that my priority when things were bad was not making people feel like their problem was really getting to me personally.
I have another friend who's another level of chill beyond me, even. I brought him on to work with me, and I had a twinge of the same reaction. He was just very even and level the entire time. I never got up his rear end about it, after a few instances of him doing the needful and seeing to poo poo in a professional way, I came to appreciate it.

Sickening
Jul 16, 2007

Black summer was the best summer.
I really thought my last job was way too proud to actually call me about anything. I would assume that the building would burn to the ground first. However it seems that a construction crew has totally severed fiber for their primary ISP.

Long story short it seems that the consultants they paid to continue my network project may have not been the professionals my old boss believed them to be. It seems the backup ISP line has went from operational to completely hosed.

You really can't fire someone and expect them to help you in an emergency. You REALLY can't expect them to help at a discount because of the relationship you believe you built.

People are really angry at me right now and I don't know how I feel about it yet.

QuiteEasilyDone
Jul 2, 2010

Won't you play with me?
On a rating between Dicktrauma and Corvete Fisher, how did you leave their company?

anthonypants
May 6, 2007

by Nyc_Tattoo
Dinosaur Gum

Sickening posted:

I really thought my last job was way too proud to actually call me about anything. I would assume that the building would burn to the ground first. However it seems that a construction crew has totally severed fiber for their primary ISP.

Long story short it seems that the consultants they paid to continue my network project may have not been the professionals my old boss believed them to be. It seems the backup ISP line has went from operational to completely hosed.

You really can't fire someone and expect them to help you in an emergency. You REALLY can't expect them to help at a discount because of the relationship you believe you built.

People are really angry at me right now and I don't know how I feel about it yet.
You probably shouldn't burn bridges when you give them your two weeks or in your exit interview or when they shove you out the door, because you need to save it for this moment.

rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

Sickening posted:

People are really angry at me right now and I don't know how I feel about it yet.

Presumably you gave them your rates and they turned you down? In that case, I'd feel pretty calm about it - they're angry because they've only just realised that they no longer control you and that you're not going to swoop in out and save the day out of some misplaced love for your former employer.

EAT THE EGGS RICOLA
May 29, 2008

Sickening posted:

I really thought my last job was way too proud to actually call me about anything. I would assume that the building would burn to the ground first. However it seems that a construction crew has totally severed fiber for their primary ISP.

Long story short it seems that the consultants they paid to continue my network project may have not been the professionals my old boss believed them to be. It seems the backup ISP line has went from operational to completely hosed.

You really can't fire someone and expect them to help you in an emergency. You REALLY can't expect them to help at a discount because of the relationship you believe you built.

People are really angry at me right now and I don't know how I feel about it yet.

hooray! you get to live the dream!

Sickening
Jul 16, 2007

Black summer was the best summer.

anthonypants posted:

You probably shouldn't burn bridges when you give them your two weeks or in your exit interview or when they shove you out the door, because you need to save it for this moment.

This was my previous workplace that fired me without cause.

EAT THE EGGS RICOLA
May 29, 2008

Are you going with "yes i can help, but it will be debilitatingly expensive" or "well that is really sad but i think i need to go eat a really delicious BLT sandwich right now"?

rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?

Sickening posted:

This was my previous workplace that fired me without cause.

In that case I'd like to revise my previous suggestion of how you should feel from 'calm' to 'schadenfreude', or 'oh hey look, karma' if you want to be really good about it.

Sickening
Jul 16, 2007

Black summer was the best summer.

rolleyes posted:

Presumably you gave them your rates and they turned you down? In that case, I'd feel pretty calm about it - they're angry because they've only just realised that they no longer control you and that you're not going to swoop in out and save the day out of some misplaced love for your former employer.

With the entire second line being down and without documentation on what this company did, I let him know that it would do it for 1500 bucks. I can ping the external interface of that line right now and I assume I could probably fix it from home at that. His expectations was like 100 bucks and the company would feed me.

We went back and forth briefly but I didn't really budge. I made my case that I knew the environment better than anyone and that I could probably fix it fairly quickly. He stance was that he had no chance of getting that approved. Our call ended with me saying that eventually it would be figured out and I wished him all the best.

Its just weird how business is sometimes. The boss/employee relationship is just bizarre and expectations are just silly. I guess its like you said, sometimes employees forget they don't control you anymore.

AlternateAccount
Apr 25, 2005
FYGM
Somehow the phrase, "WHO'S INSUBORDINATE NOW, MOTHERFUCKER?" needs to work its way into your conversation with them.

$100 + pizza is what you get for helping someone paint part of their house or tear down an old deck or something. It's not what you get paid for disaster recovery type work that requires genuine expertise.

FlapYoJacks
Feb 12, 2009

Sickening posted:

This was my previous workplace that fired me without cause.

In that case give them the gently caress you contract.

300$/hr 300 hour minimum, a car, a house, a personal maid, and a hand written apology letter from the boss in his own tears.

Daylen Drazzi
Mar 10, 2007

Why do I root for Notre Dame? Because I like pain, and disappointment, and anguish. Notre Dame Football has destroyed more dreams than the Irish Potato Famine, and that is the kind of suffering I can get behind.

Sickening posted:

I really thought my last job was way too proud to actually call me about anything. I would assume that the building would burn to the ground first. However it seems that a construction crew has totally severed fiber for their primary ISP.

Long story short it seems that the consultants they paid to continue my network project may have not been the professionals my old boss believed them to be. It seems the backup ISP line has went from operational to completely hosed.

You really can't fire someone and expect them to help you in an emergency. You REALLY can't expect them to help at a discount because of the relationship you believe you built.

People are really angry at me right now and I don't know how I feel about it yet.

The answer is "smug".

Well, today our detachment learned that about 50-60 of our 95 personnel are going to be looking for a new job in a few months. The Air Force has decided that they want to streamline their detachments so they are all consistent in size and responsibility. We're losing our AD team, Monitoring team, Backup team, Training team, Event Managers (Helpdesk), Operations Controllers, Vulnerability team, plus a few miscellaneous personnel. Our home unit will supposedly pick up the slack, but the reason our detachment has lasted this long (the higher-ups have wanted to shut us down since 2008) is because our home unit doesn't have the capability, experience or knowledge to take everything over.

My team is going to remain untouched, and will possibly add a couple more people, and the Messaging team is going to double in size and go to three shifts with 24-hour coverage. Right now no one is sure how this is all going to play out. I see four possible outcomes for me - nothing changes, except I might be asked to take a paycut that I either take or leave; I get the boot for someone from the primary contractor (I work for a sub on the project); or I get transferred to the primary contractor and either take a paycut, get paid the same, or (highly unlikely) get a raise; finally, I can :yotj: out before poo poo hits the fan.

Not sure how I feel about it right now since I'm still a bit numb from the suddenness of it all. I'll know more tomorrow after our Commander's Call.

Sickening
Jul 16, 2007

Black summer was the best summer.

AlternateAccount posted:

Somehow the phrase, "WHO'S INSUBORDINATE NOW, MOTHERFUCKER?" needs to work its way into your conversation with them.

$100 + pizza is what you get for helping someone paint part of their house or tear down an old deck or something. It's not what you get paid for disaster recovery type work that requires genuine expertise.

He was always a personable guy. I think somewhere is his brain he figured that we were friends and I would be doing him a solid.

EDIT* A friend in finance just heard my old boss refer to me as "that rear end in a top hat" and just texted me right now. What a two faced bitch. So much for the open office concept huh?

I doubt they contact me again but I believe I just got more expensive.

Caconym
Feb 12, 2013

My manager is a paramedic, so he's also quite good at being calm when poo poo happens.
Even so he still asked me "Caconym, do you ever get stressed? Because if so it doesn't show."

One of the better compliments I have ever gotten on the job.

EAT THE EGGS RICOLA
May 29, 2008

Sickening posted:

He was always a personable guy. I think somewhere is his brain he figured that we were friends and I would be doing him a solid.

EDIT* A friend in finance just heard my old boss refer to me as "that rear end in a top hat" and just texted me right now. What a two faced bitch. So much for the open office concept huh?

I doubt they contact me again but I believe I just got more expensive.

Fifteen hundred dollars sounds very similar to fifty hundred dollars, so you're in luck.

rolleyes
Nov 16, 2006

Sometimes you have to roll the hard... two?
I wonder how long it will take them to do the cost/benefit analysis of a one-off $1,500 cost vs. the lost time and productivity of all of their employees in a company in 2014 which now has no internet access.

Like you say, businesses are weird almost to the point of being deluded. Even when negotiating from a position of weakness (like now) they still think that if they close their eyes and wish really hard you'll somehow not notice that you have the advantage. Of course, when the roles are reversed then it would be incredibly rude for you to act similarly.


edit:
If they come back to you, I'd be inclined to let them know that you made a miscalculation and your rates are actually $3,000 and that no work gets done until you have written confirmation of the agreement. That part could be tricky because, you know, no email... :v:

rolleyes fucked around with this message at 23:59 on Mar 17, 2014

FlapYoJacks
Feb 12, 2009

Sickening posted:

He was always a personable guy. I think somewhere is his brain he figured that we were friends and I would be doing him a solid.

EDIT* A friend in finance just heard my old boss refer to me as "that rear end in a top hat" and just texted me right now. What a two faced bitch. So much for the open office concept huh?

I doubt they contact me again but I believe I just got more expensive.

To be honest, it sounds like your old boss was a boss for a lot of non-professional people that didn't have a lot of genuine high-level rare knowledge, and he doesn't know how to handle the situation because he's never ran into it.

He has made people do what he wanted before because he always had the cards, and now he doesn't and it's pissing him off in a extreme way.

I think 1500$ for what you are being asked to do is low. If your knowledge really is that rare, you should be charging at least 3, if not 5; stop undervaluing yourself.

Ynglaur
Oct 9, 2013

The Malta Conference, anyone?
There's nothing wrong with professionally quoting a price and sticking to it. If they don't feel like network connectivity is worth $1500 that's fine, and might even be a rational business choice.

It may be worth an email to your former boss' boss saying that he/she had reached out to you, you had provided a quote, if they had any questions please let you know, etc. etc.

Don't let your former boss control the entire conversation, or negotiation. If you're independent, you're not obliged to talk with a single buyer.

Edit: call your former boss' boss, that is. After all: they probably can't access email.

Ynglaur fucked around with this message at 00:04 on Mar 18, 2014

nitrogen
May 21, 2004

Oh, what's a 217°C difference between friends?

Sickening posted:

With the entire second line being down and without documentation on what this company did, I let him know that it would do it for 1500 bucks. I can ping the external interface of that line right now and I assume I could probably fix it from home at that. His expectations was like 100 bucks and the company would feed me.


I personally think you lowballed them, but that's just me.

If he had no chance at getting it approved whatever you asked, you know it wasn't as important as he was saying. 1500 is nothing, i can get customers to approve 1500 charges for work with an email.

Sickening
Jul 16, 2007

Black summer was the best summer.

rolleyes posted:

I wonder how long it will take them to do the cost/benefit analysis of a one-off $1,500 cost vs. the lost time and productivity of all of their employees in a company in 2014 which now has no internet access.

Like you say, businesses are weird almost to the point of being deluded. Even when negotiating from a position of weakness (like now) they still think that if they close their eyes and wish really hard you'll somehow not notice that you have the advantage. Of course, when the roles are reversed then it would be incredibly rude for you to act similarly.


edit:
If they come back to you, I'd be inclined to let them know that you made a miscalculation and your rates are actually $3,000 and that no work gets done until you have written confirmation of the agreement. That part could be tricky because, you know, no email... :v:

They sell a product that is hosted in a small in house data center that is now cutoff from their entire userbase. I am a giant loving moron. They are probably on hour 6 of an outage with no end in site and I quote 1500 bucks. I guess the only bigger moron is the decision maker that doesn't take that deal and run. I am laughing at myself right now at the giant hipocrite I have become. I would have laughed at anyone else that posted this sort of thing.

Hell, the issue is probably nat at the very worst.

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EAT THE EGGS RICOLA
May 29, 2008

~fifteen hundred literally sounds like fifty hundred just pretend you're terrible at saying words~

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