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Inspector_666 posted:What is this person's job? Probably a director or VP of IT.
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May 1, 2014 05:21
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CaptainGimpy posted:Probably a director or VP of IT. My follow-up question was going to be "How much more than you do they make?"
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May 1, 2014 05:22
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beepsandboops posted:I work for a small ISP. A customer called in today saying that he'd been offline for a while and, after some basic troubleshooting, I decided that we needed to send out a technician to take a look at things. He's probably growing weed in there. The callcenter I worked at took calls for Verizon DSL and later Verizon FIOS. We had some paranoid as poo poo customers call in, including an insane conspiracy theorist who kept trying to explain to the NSA/FBI/aliens listening to the call that he wasn't doing anything illegal, he was within his rights, and that they needed to stop loving with his internet connection when trying to hack his computer, because he was tired of having to call us to fix it for him. He called in several times a week. For 8 months, at which point I left the company. I have no idea how long he kept it up after that.
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May 1, 2014 05:32
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We had a guy call in two jobs ago every few months for about 30 seconds worth of tech support, at which point he would give up and treat the remaining 59 minutes of the call as therapy. We heard about how he orders hats in bulk, how his mom hates his wife, his and his wife's swinger sex life, it was absolutely amazing. For some reason, the sales guy got that call EVERY. TIME.
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May 1, 2014 05:49
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My unfortunate mother works in a call center and has similar stories. They're not allowed to hang up or ask the person to hang up, but they still get dinged if a call lasts too long and isn't a big order or whatever. Old grandmas call just to have somebody to chat with.
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May 1, 2014 06:04
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Phase One of a ahge project finished today. Migrated our ticketing system to a new server, and it was an interesting adventure. Total new build from scratch to fix some horrible database issues from previous upgrades. On the plus side, I already have a bunch of the Phase Two stuff done...
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May 1, 2014 06:04
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Zero VGS posted:If you want to take a jab at the user: http://www.amazon.com/Complete-Idiots-Guide-Basics-Windows-ebook/dp/B00AR199UO Kindle edition?  ..or is that the joke? 
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May 1, 2014 07:36
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FireSight posted:He's probably growing weed in there.
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May 1, 2014 12:26
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No, usually those people want to show off their pony dolls as much as possible.
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May 1, 2014 13:25
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Inspector_666 posted:What is this person's job? Account lead at blackswordca's company
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May 1, 2014 13:55
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Entropic posted:That would just make me super-interested. What do they want with them? Nothing interesting, just 40 years of service. I think they want them for some dumb presentation. I'm sure they want to blowup the 225x225 images to a full 8.5x11 photo and glue them on to a poster or something.
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May 1, 2014 14:05
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beepsandboops posted:I work for a small ISP. A customer called in today saying that he'd been offline for a while and, after some basic troubleshooting, I decided that we needed to send out a technician to take a look at things.
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May 1, 2014 16:59
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martyrdumb posted:I'm guessing mega-hoarder. His internet isn't working because the router is filled with rat poo poo. This was my first guess as well. Modem overheated due to the pile of crushed dead cats on top.
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May 1, 2014 17:06
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So an IM conversation occurred.  hey manager. The two computers we sent up to <remote client in Nunavut> only have a single account with their domain admin password as the password. I was able to macgyver the desktop to get it working, but I cannot connect to the laptop at all. What options do you want me to give them? Hey blackswordca, have you tried RDPing into it? ...yes. have you tried logging into the local admin account? I cant give him the password, its the same as the domain admin what about the other local admin account we setup? whoever setup the PC didn't set one up. Its only the single account. did you have them type in user as the username? no, windows is showing all the local accounts as clickable, there is only one account listed. The desktop that I was able to get into only had one as well. give them the domain admin passwordThis IM conversation is being completely copy-pasted into my internal non-customer facing notes for this ticket. I expect entrapment to occur
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May 1, 2014 17:13
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Hey, dumb question: what's the easiest way to tell if a Domain Controller is set up as Read-Only Domain Controller?
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May 1, 2014 17:27
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AD Sites and Services, view the properties on the DC, its type will be listed.
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May 1, 2014 17:31
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blackswordca posted:This IM conversation is being completely copy-pasted into my internal non-customer facing notes for this ticket. I hope for your sake those can't be modified after the fact.
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May 1, 2014 17:41
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stubblyhead posted:I hope for your sake those can't be modified after the fact. It can be edited, but only a few people can actually do it. It does show their name, with a date and time stamp of the edit.
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May 1, 2014 17:45
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blackswordca posted:It can be edited, but only a few people can actually do it. It does show their name, with a date and time stamp of the edit.
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May 1, 2014 17:50
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blackswordca posted:It can be edited, but only a few people can actually do it. It does show their name, with a date and time stamp of the edit. Save another copy of it somewhere else so if someone does edit it out you can show what was originally there.
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May 1, 2014 18:00
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KoRMaK posted:Why don't you push back and say that it's a bad idea to let your domain controller admin password be known to an outside entity? "I'm uncomfortable with doing that because it reveals our domain password to the customer."
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May 1, 2014 18:03
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President Ark posted:Save another copy of it somewhere else so if someone does edit it out you can show what was originally there. already took a screenshot of it in a non-editable format and emailed it to my personal email
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May 1, 2014 18:04
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KoRMaK posted:Why don't you push back and say that it's a bad idea to let your domain controller admin password be known to an outside entity? "I'm uncomfortable with doing that because it reveals our domain password to the customer." As much as security by obscurity is a bad thing, at least they won't know it's also the DC admin password. Right ?
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May 1, 2014 18:29
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A ticket policy wanted to change! %other_team%: "We want all tickets forwarded from helpdesk/Systems/Network to require a screenshot of the issue, if we are to troubleshoot any issues forwarded to us." Needless to say it didn't last long.
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May 1, 2014 18:34
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mllaneza posted:As much as security by obscurity is a bad thing, at least they won't know it's also the DC admin password. Right ? That's kind of what I've been thinking too, and if it was for anyone but his company I'd probably say it was a bad idea. But they don't seem to give two shits about much of anything, so he might as well do it so long as his A is sufficiently C'ed.
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May 1, 2014 18:35
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A creative excuse came in. Usual corporate webapp situation. Im being presented to by one of the developer/maintenance people and have to stiffle a laugh when im told they have to set up a very specific version of ie to run the thing becuase of the way $mycompanyname build their systems. That would be the horrible crime of having a version of ie that isnt 8 years old and using 64bit architecture. Still really nice way to pass the buck on building a pile of crap webapp.
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May 1, 2014 18:55
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stubblyhead posted:they don't seem to give two shits about much of anything, so he might as well do it so long as his A is sufficiently C'ed.
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May 1, 2014 19:10
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... to terminate a coworker. We'd recently been joking about solving wifi issues by coating the floors, ceilings and walls in aluminum foil, on the theory that it would turn the office into a giant Faraday cage. "Yeah, and it'll solve the problem of cell phones ringing in meetings!" "Or at all! And no more pesky natural light or polluted air!" "Hey, if we turn the transmit power high enough, we'll get rid of maternity leave!" Guess that last one was over the line...
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May 1, 2014 19:23
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sfwarlock posted:... to terminate a coworker. Well, I thought it was funny. Where you shouting this across the office or something?
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May 1, 2014 19:26
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They seriously fired a guy over that? Was this exchange happening during a board meeting or something?
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May 1, 2014 19:26
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sfwarlock posted:"Hey, if we turn the transmit power high enough, we'll get rid of maternity leave!" Did he say this in front of a pregnant woman or CIO/CEO? poo poo at jobs I've worked at we've said much worse.
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May 1, 2014 19:28
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mllaneza posted:As much as security by obscurity is a bad thing, at least they won't know it's also the DC admin password. Right ? Given the people we are talking about I'd not be surprised to find out the password is something like DCAdminPassword123
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May 1, 2014 19:28
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sfwarlock posted:... to terminate a coworker. Hahaha I can imagine the awkward silence afterwards
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May 1, 2014 19:31
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Nothing like coming in and going to log into the content filter and finding you've been locked out. Our parent company (who recently bought us) are based in NYC and they insist on using their MSP (based in NY) for everything...including support for our office in Maryland. They also insist on me not being allowed to know any of the logins to any of the Cisco devices sitting in my server room. I mean granted I'm no network engineer (yet) but I've been the IT Manager here for three years so if something goes horribly wrong I would like to know the logins so I can at least LOOK at the configuration. And if something goes down hard? Well looks like we're waiting for someone to get on a train down here! My attempts at getting a local MSP to do our network install fell on deaf ears. I can't wait to hear their reason for why I'm not allowed to log into the content filter (which has been throwing false positives for eDonkey).
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May 1, 2014 19:47
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... for a Geekatoo job; I pick up what I can to earn some extra spending $$ to buy stuff since the wife is on unpaid disability. Textbook malware cleanup and removal, all remote work, took care of her over three hours. A lot of it was the initial call and the client talking... a lot... about how every tech support service had screwed her over. I fix things up, tell her what I did, shoot over a summary email, and mark the case closed. Next step, wait for her to agree it's closed and Geekatoo sends me the $$. It was $91 for the job - bit of a low hourly rate - but I did it all on my rear end on the couch while watching a documentary on the MiG-25. She left a review: quote:Mike was very professional, well spoken, a good listener and very knowledgeable. I have trust issues based on past experience with tech support elsewhere, but in speaking with Mike I was confident he would take care of my problem. AND HE DID! I am happy with the result.  Kinda felt good for once.
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May 1, 2014 19:57
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ookiimarukochan posted:Given the people we are talking about I'd not be surprised to find out the password is something like DCAdminPassword123 That or the password is written on a post-it on the DC itself.
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May 1, 2014 20:16
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Gotta be the company name.
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May 1, 2014 20:20
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ookiimarukochan posted:Given the people we are talking about I'd not be surprised to find out the password is something like DCAdminPassword123 Sadly its not that complex. It was p@ssw0rd. Ive already put in a ticket recommending we change it.
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May 1, 2014 20:23
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I'm pretty that was the domain admin account in my Microsoft classes. Is your client Contoso?
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May 1, 2014 20:24
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Wait, don't we all work for Fabrikam?
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May 1, 2014 20:26
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