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Knormal posted:This morning I had a user who already runs at 800x600 with large fonts complain again about her fonts being too small, then immediately transition into telling me how good her vision is and how she doesn't need glasses. Is there some kind of Dunning-Kruger effect with people like that, or just plain old denial? Oh man, this reminds me of two instances I ran into with situations like this. First one was a past job 3 years back, had a user that worked in a customer service department, older lady with fashionable coke-bottle lens glasses. She must've been drat near blind because in addition to having glasses with lenses like 3/8" thick, she had both her monitors set to 800x600, super huge fonts, and screen magnifiers similar to this (with her face about 3" away from them):  The second is with my existing job and a current client, there's an older guy who I'm sure has something like cataracts or glaucoma or something...eyes always bloodshot, screen res on a 22" widescreen monitor set to 1024x768, huge fonts and it takes him at least 3-4 tries to put his password in. I stood at his desk one day after doing a swap from his old PC to a new thin client, wanted to make sure he could get in and all his settings were the same in the new environment we'd set up. He typed slow as hell, put the password in twice incorrectly, and kept correcting himself so often that I finally was like "here, let me put your password in" and typed it for him. So in short, it's denial and stubbornness mixed together.
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Jun 7, 2014 03:14
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piratepilates posted:Maybe he's just as frustrated at you for not giving a straight answer or for making the responses complicated, Come on. Both of his responses include a simple affirmative at the very beginning. "Did you check your changes for Dev2?" "I did, [detail detail detail detail detail]" ... "Yea, [detail detail detail detail detail]" He's doing exactly what you're suggesting: giving a plain response and then expanding on detail. If the dev is frustrated that he isn't getting a straight answer, it's because the dev is not READING his answer and instead only skimming it or glancing at the amount of text in the reply without paying heed to the content. It doesn't necessarily sound condescending to me. It's extremely hard to tell in text without emotes, and a lot of people are very bad at conveying the intended tone in that format. But it's still rude because he's clearly not reading the responses that are being sent.
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Jun 7, 2014 03:33
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Yea, that was a poor example of his often [in my opinion] condescending tone. Earlier this week he asked if I knew what something was, I said no... His response was "How long have you been working on [project]?" which, could be a legitimate question but it just made me feel  as hell. He works in a different office so all of our conversation is over IM, occasionally phone.
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Jun 7, 2014 04:32
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Yeah, that sounds a little condescending considering the timing of the question. It still could be the text medium, but at some point one has to learn how to convey proper tone or risk being misunderstood.
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Jun 7, 2014 04:49
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got a little personal ticket of my own I'd like you guys to help me on. Recently, I've been trying to setup my first FTP server, but I just cant seem to get it working. Everytime I try to setup the password or try to log in I get either a "The sever name or address could not be resolved" (for the first ftp I made) error or a "A connection with the server could not be established" (for the second one I made). I tried messing around with the firewall but to no avail. HALP BornAPoorBlkChild fucked around with this message at 11:01 on Jun 7, 2014 |
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Jun 7, 2014 07:20
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I've no idea what's going on there but I'm pointing out for your benefit that one of the rules for this forum is:The Rules posted:Don't mention whether any of your software is illegally acquired. Also, if you're going to do that, for the love of god why vista?
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Jun 7, 2014 07:57
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Storytime, also firstpost, please forgive me, So I work for a large financial institution that was bailed out by the Federal government during the crash. (cant say any more than that) I roll in this morning (at 6 AM on a Saturday) and am informed by my colleagues working overnight that I "Just missed the fun" and by fun they mean a 35 Incidents flooding our queue at 3 AM and our Level 2's couldnt figure out the issue after an hour...so they were instructed to just close the incidents. Flash forward to 3 hours later, I get logged in and am drinking my big cup of NASA coffee and we're shooting the poo poo when our pager starts blowing up, and its a blackberry and it's annoying as gently caress, it seems like the gates of hell have unleashed and we have 120+ production servers throwing SCSI errors and path errors and people start freaking the gently caress out. Turns out it was a broken SAN Switch and will take 2+ hours to resolve. They probably couldve avoided pulling everyone in on a saturday had the monkeys on the SAN team appropriately triaged the first issue. But that would require using brainpower. loving IBM L2's.
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Jun 7, 2014 16:20
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Race Realists posted:got a little personal ticket of my own I'd like you guys to help me on. Where are you trying to set it up? More importantly, where are you trying to access it from? Start with a loopback connection, then same LAN, then across the net. What OS is hosting it? What server software? Run a portscan against the server (AngryIP scanner is good here) and see if the port shows as open.
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Jun 7, 2014 16:38
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JohnnyCanuck posted:Dude... was today your last day? no, Wednesday is. I am counting the hours at this point
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Jun 7, 2014 17:18
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Love summer time. Killed all the XP machines off. Now to image 300 new PC's and nuke another 200 iPads before August. \o/ Edit: good to see you're moving to better digs blacksword.
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Jun 7, 2014 19:53
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Ayeson posted:Turns out it was a broken SAN Switch and will take 2+ hours to resolve. If your SAN can't deal with a dodgy switch and half the paths being down, you need to talk seriously to your SAN admins. gently caress that noise.
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Jun 7, 2014 21:24
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sfwarlock posted:Where are you trying to set it up? More importantly, where are you trying to access it from? Start with a loopback connection, then same LAN, then across the net. What OS is hosting it? What server software? Run a portscan against the server (AngryIP scanner is good here) and see if the port shows as open. I was trying to set it up on my own system, and I tried to log in from my own system. Vista Ultimate is hosting. I'm using the Mircrosoft version of FTP. I'll try software ftp like CuteFTP later when I become more versed on how they all work.
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Jun 8, 2014 04:05
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Zephirus posted:If your SAN can't deal with a dodgy switch and half the paths being down, you need to talk seriously to your SAN admins. gently caress that noise. I mean, it only took down 4 production databases out of the thousands we have (yay redundant datacenter), but yeah, their procedures are poo poo and those admins are in dire need of a come to Jesus. Total time to resolution (production DB's being restored to functional state was ~7 hours) This same thing happened on a larger scale in February. To give you more insight we're one of those places that is on extended support for XP...my X1 Carbon runs XP...Imagine the expression on my face when I booted it up and saw that progress bar. At least I still have an SSD so my only performance bottleneck is our VPN. Ayeson fucked around with this message at 04:50 on Jun 8, 2014 |
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Jun 8, 2014 04:40
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...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours. I do mean everything: 911, radios, phones, computers, everything. Right at the same time that officers were going out on a double shooting. Really hard to get an ambulance to the scene when nobody can answer the radios or phones. gently caress me if this isn't typical for our IT guys. Kudos to you guys who actually know what you're doing.
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Jun 8, 2014 06:04
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Marcade posted:...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours. Holy hell. THAT is a major fuckup.
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Jun 8, 2014 06:44
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Yeah, NOTHING is more important than emergency services dispatch. I was interviewing someone who works in that field, he said he knew he was doing a good job when nobody dies, and that wasn't hyperbole in the slightest.
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Jun 8, 2014 06:51
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Race Realists posted:I was trying to set it up on my own system, and I tried to log in from my own system. Vista Ultimate is hosting. I'm using the Mircrosoft version of FTP. I'll try software ftp like CuteFTP later when I become more versed on how they all work.
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Jun 8, 2014 08:16
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Marcade posted:...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours.  Uhh, yeah, I'm guessing multiple people are going to lose their jobs.
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Jun 8, 2014 08:22
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I just hope no-one lost their life, let alone job. 
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Jun 8, 2014 08:27
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HalloKitty posted:Common problem I believe, a bloke at work had the same problem. He said that support had told him it was not unusual. I know of it being a common issue with the S4, but not that the S3 Mini was also apparently affected. Friend of mine works in an electronics retail shop and they have had quite a few S4s come in but no S3 Minis.
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Jun 8, 2014 09:48
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Marcade posted:...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours. You mean a dispatch center with no handheld radios and mobile phones for just such an eventuality? Thats... ballsy. It's such a cheap and obvious failsafe that any formal risk assessment would adress, so that implies there haven't been a formal risk assessment at all. But still five and a half hours? Why didn't things get up when the generator eventually started?
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Jun 8, 2014 10:07
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Caconym posted:You mean a dispatch center with no handheld radios and mobile phones for just such an eventuality? Thats... ballsy. drat, sounds like there was no generator testing whatsoever. We make it a point to test our generators every month and run them for an hour to make sure they can handle the load. Not doing anything like that is just begging for disaster to strike.
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Jun 8, 2014 12:18
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Marcade posted:...more appropriately, a holy poo poo someone is getting fired came in. This is all second hand as I'm not IT but last night the power went out at our dispatch center. Normally the generator would kick on and everything's kosher, right? That is, if the backup batteries hadn't all been dead. Instead, everything was down for about five and a half hours. I used to be a dispatcher and some of this doesn't make sense. Are you saying the station's generator didn't work? If so that's not an I.T. problem. If the generator worked dispatch should work, unless the lack of battery backup during the time before the generator kicked in scrambled the CAD system so that even with generator power it couldn't come up without hours of recovery efforts. But that should have nothing to do with the radios. Phones... well that could be a mess if they lose power totally and it's all VoIP poo poo with no analog line backups. And even with power completely out dispatch would work off of portables and cards, which I had to do a few times. And it sucks as bad as you would imagine.
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Jun 8, 2014 14:57
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Back when we actually had the dispatch center at the police department it wouldn't have been a problem. The city had the brilliant idea of moving all of fire/police/ems together into one building that has zero oversight from the PD or the FD so things are as screwed up and half-assed as you might expect (but that's a whole other rant). I know that everything had to be routed through the county dispatch for some time but I wasn't on duty at the time so like I said the information is second hand. It took a total of five and a half hours before everything was back to "normal" at any rate. Edit: you're right, it's only partially I.T.'s fault. If the dispatch center was actually trained (which they aren't, considering the insane turn over rate they have) they could have worked around the power outage. The dead batteries should never have happened but the lack of training/experience really compounded things for the worse. Having slept on it all I was too harsh on the I.T. guys and for that I apologize. Marcade fucked around with this message at 20:35 on Jun 8, 2014 |
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Jun 8, 2014 15:28
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Dick Trauma posted:If so that's not an I.T. problem. You know this. I know this. And yet...
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Jun 8, 2014 18:01
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A call came in over the weekend from one of our clients: "I'm wondering if you could answer a question for me." "Sure, what's up?" "Well, I recently got a MacBook Air. I have Parallels installed on it with a Windows 7 instance..." "Okay. Sounds good so far." "I was wondering if there was a way I could access my Outlook archives on it." "Do you know where the archives are saved?" "They're on my work laptop. But since I don't like using that while I travel, I was wondering if I could load them on to my Air as well." "Do you know how big they are?" "Well, the one from 2013 is about...20 GB, but my Parallels partition is only 30 GB. And I still have my two from 2012 and 2011. They're about 10 GB each. Can I get those added too?"I told him I'll have to do a little research on that. 
Great Orb! fucked around with this message at 01:14 on Jun 9, 2014 |
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Jun 9, 2014 01:11
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POP email hoarders are the bane of my existence.
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Jun 9, 2014 01:15
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Disabling archives via GPO was the best thing we ever did. 2 gig limit mailboxes too.
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Jun 9, 2014 02:33
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My place starts everyone out with 250MB of space and apparently if you call the help desk you can get bumped up 250MB increments all the way to 2GB. Archives are disabled and any email older than 30 days is automatically deleted. Retention can be increased to a maximum of 3 years but must be done on a per email basis. I rather like that setup. Also the company is big and bureaucratic enough that no one short of a c-level is going to get any special privileges no matter how hard they cry about it.
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Jun 9, 2014 03:04
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We're a pretty small org, and no one is except from that policy. The president of the company said specifically no one is except, and oh boy do the sales people bitch about it.
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Jun 9, 2014 03:06
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Galler posted:My place starts everyone out with 250MB of space and apparently if you call the help desk you can get bumped up 250MB increments all the way to 2GB. Archives are disabled and any email older than 30 days is automatically deleted. Retention can be increased to a maximum of 3 years but must be done on a per email basis. Oh look at Mr. Fancypants and his increasing upgrades to mailbox sizes, I live with this:  It'd be OK if it wasn't for loving HR sending 5MB emails at least twice a week.
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Jun 9, 2014 03:33
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Our users get 150mb tops and they like it, or else.  This is possibly the only good policy left over from my ex-boss.
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Jun 9, 2014 03:41
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We don't do Exchange for the people I mentioned in my previous post. They're hosted through another company and each user (about 55-60 in total) has a 50 GB mailbox. The amount of email these people send and receive on a daily basis is insane. I remember working on one of their computers and the user in question was getting, on average, two-three emails a minute, one of which had a PDF attached to it. They also get their addresses blacklisted by mail filtering systems on a weekly basis. Great Orb! fucked around with this message at 04:09 on Jun 9, 2014 |
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Jun 9, 2014 04:01
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deimos posted:Oh look at Mr. Fancypants and his increasing upgrades to mailbox sizes, I live with this: I only get 100 mb. Over 90 I can't send email. Every week someone sends some mass email with a odd or a giant image.
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Jun 9, 2014 04:37
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75MB Mailbox limit with Enterprise Vault. Can't send when you hit the limit. Pros: Get to spread the gospel of how email isn't an appropriate file sharing medium and version control system. Cons: Dealing with Enterprise Vault.
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Jun 9, 2014 07:41
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m.hache posted:It bothers me that a company that can grow big enough to warrant 50 computers in a 5 story building can't front a few grand for a server. I really hope something like that doesn't exist. Several pages back, but my buddy was telling me about his first desktop support job that he just laid off from. A roughly ~150-people warehouse with absolutely no domain and every computer a Frys/Best Buy special, and a mix of XP/7/8 machines (Home, of course.) Also, 17 Aerohive AP320 units. Honestly, I'm kinda glad he got laid off, god drat.
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Jun 9, 2014 09:18
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These email limits are insane. 75 mb geez....
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Jun 9, 2014 10:09
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Priss In Plate posted:We don't do Exchange for the people I mentioned in my previous post. They're hosted through another company and each user (about 55-60 in total) has a 50 GB mailbox. I work at a Fortune 500 and we have a 50 GB mailbox limit. I've love to see how IT makes that work for so many people, but I'm so far removed from it that I'll probably never find out. When I was a temp I had to share a single E-Mail client with 2 other temps using POP3 though. That was...fun. We get a lot of E-Mail, but no 2-3 a minute. It is, however, about 500 a day, give or take depending on what's broken. e: Oh yeah, yesterday I had a ticket ending in 69, for channel 69 in zone 69. I spent more time laughing at this than actually working the ticket because I am a literal child. The date was 6/8 though, too bad it didn't happen today 
Renegret fucked around with this message at 11:32 on Jun 9, 2014 |
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Jun 9, 2014 11:28
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To be honest man, I would have done the same. I don't ever want to get to the point where I can't go "hurr durr 69".
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Jun 9, 2014 13:31
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Fart jokes should be the norm in any IT department. Just today I've personally warmed three other coworkers seats before they came in to work.
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Jun 9, 2014 13:58
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