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Imaduck posted:What always bugs me is the retail stories where the customer is allegedly yelling and swearing at the employee, and employee just sits back and take it. When I worked retail management, if anyone started shouting or using any profanity with my employees I'd immediately step in and tell them if they didn't stop they would have to leave. Call centers have these policies as well, so I just don't get the stories where the stdh story-teller claims "the customer called the employee a 'loving oval office dyke' and she responded 'I'm sorry about that, sir.' Then I stepped in and saved the day." I've never been in a management position but i'm pretty sure yelling back at the customer, profanity or not, will at least get you in trouble for resorting to getting into a shouting match and making the company look bad. So you step in and apologize on behalf of that employee by giving them 10% or whatever policy is for that kind of situation. The employee dealing with the aggressive customer by staying calm despite what's being said is completely believable. What i don't believe is that same employee coming up with something on the spot that completely shuts down the aggressive customer and makes them leave in shame.
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Jul 9, 2014 08:05
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HOOLY BOOLY posted:I've never been in a management position but i'm pretty sure yelling back at the customer, profanity or not, will at least get you in trouble for resorting to getting into a shouting match and making the company look bad. So you step in and apologize on behalf of that employee by giving them 10% or whatever policy is for that kind of situation. The employee dealing with the aggressive customer by staying calm despite what's being said is completely believable. You're supposed to stay nice and friendly. Even with bitchfacedcunts. quote:Picture Perfect Racism
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Jul 9, 2014 08:22
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HOOLY BOOLY posted:I've never been in a management position but i'm pretty sure yelling back at the customer, profanity or not, will at least get you in trouble for resorting to getting into a shouting match and making the company look bad. So you step in and apologize on behalf of that employee by giving them 10% or whatever policy is for that kind of situation. The employee dealing with the aggressive customer by staying calm despite what's being said is completely believable. Last retail job I was in I had a few people say/do some pretty STDH type stuff. I just told them if they didn't calm down I would have to ask them to leave. If that didn't work I told them I'd have to call the police. I only had to actually call them once though so 
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Jul 9, 2014 10:00
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Khazar-khum posted:Reader: "You do realize that by exaggerating (or even making up) negative interactions with PoCs, YOU are in fact being the racist?"
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Jul 9, 2014 11:31
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Khazar-khum posted:Corporate level photographers.
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Jul 9, 2014 15:16
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HOOLY BOOLY posted:I've never been in a management position but i'm pretty sure yelling back at the customer, profanity or not, will at least get you in trouble for resorting to getting into a shouting match and making the company look bad. So you step in and apologize on behalf of that employee by giving them 10% or whatever policy is for that kind of situation. The employee dealing with the aggressive customer by staying calm despite what's being said is completely believable. That's not to say customers don't get free things for being lovely all the time. If you calmly stick to your guns and keep asking for managers you'll often get something for nothing because it's not worth anyone's time to deal with you. When you start screaming and swearing though, employees have a perfect reason not to give you anything. quote:Customer: “Nice try! Only white people can be racist! Like the two of you!”
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Jul 9, 2014 15:33
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When I worked at McDonald's we were told to get a manager at the first sign of belligerency from a customer. Attempting to deal with it on our own was an actionable offense, which I don't really agree with but I do understand the reasoning behind. McDonald's is a different environment from retail though so it might not be cross-applicable. (Is that a word?)
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Jul 9, 2014 15:47
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YOU ARE, IN FACT, BEING THE RACIST!
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Jul 9, 2014 16:27
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stdh posted:Three years later, we still tell the story about her and her crazy attitude when we all need a laugh. An epilogue is also a red flag that it didn't happen.
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Jul 9, 2014 16:44
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(Our professor is known to bully, tease, or intimidate students. He also states that grading starts at an ‘F’ and everyone must earn an ‘A.’ I am a senior and my project partner is very smart but meek freshman girl. I tell her that she should present our progress report.) Partner: *nervously* “So my, uh, project is on…” *almost crying* Professor: “This is too easy. Really now, who is your partner.” (She points to me.) Professor: “[My Name], did you make your partner present knowing she is so shy?” (I just smile.) Professor: “Get up here and explain your project.” (I explain our project. Afterwards…) Professor: “So you set her up knowing I would intimidate her.” Me: “Yes.” Professor: “And you knew I would give up.” Me: “Yes. You are teaching sociology, after all.” Professor: “Hmm, so really you were setting me up, Okay, for social engineering you earned an ‘A’, and your partner a ‘B.’ As for the rest of you, the bar is set, and you are still only at Cs.”
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Jul 9, 2014 21:04
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I've read that story three times and I still don't get it. e: Well, I mean, I get it, but I don't get it. Why didn't he just go up and present the project himself, if the professor loves to bully students why would he have let the shy partner go sit down, oh who cares this didn't loving happen. LITERALLY A BIRD has a new favorite as of 21:25 on Jul 9, 2014 |
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Jul 9, 2014 21:19
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corn in the bible posted:Professor: “Hmm, so really you were setting me up, Okay, for social engineering you earned an ‘A’, and your partner a ‘B.’ As for the rest of you, the bar is set, and you are still only at Cs.” was this story written by aliens?
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Jul 9, 2014 21:31
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Just stupid people.
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Jul 9, 2014 21:33
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corn in the bible posted:(Our professor is known to bully, tease, or intimidate students. He also states that grading starts at an ‘F’ and everyone must earn an ‘A.’ I am a senior and my project partner is very smart but meek freshman girl. I tell her that she should present our progress report.) And that student was Kira.
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Jul 9, 2014 22:43
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Decrepus posted:And that student was Kira. All according to keikaku...
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Jul 10, 2014 00:06
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Customer: I'll take this [snack food]... and eat it!
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Jul 10, 2014 00:37
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Pidmon posted:Customer: I'll take this [snack food]... and eat it! Still hilarious every time. 
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Jul 10, 2014 00:45
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duckmaster posted:Genuine question: do American service staff actually talk like this? All these stories seem to feature an offensively condescending fast food worker on some kind of power trip, banging on about franchises and the moral issues surrounding free coffee. No, of course not. That's why these stories are so funny. No one on earth talks like that. Imaduck posted:What always bugs me is the retail stories where the customer is allegedly yelling and swearing at the employee, and employee just sits back and take it. When I worked retail management, if anyone started shouting or using any profanity with my employees I'd immediately step in and tell them if they didn't stop they would have to leave. Call centers have these policies as well, so I just don't get the stories where the stdh story-teller claims "the customer called the employee a 'loving oval office dyke' and she responded 'I'm sorry about that, sir.' Then I stepped in and saved the day." This, too. You don't let it happen and just smile, and you don't yell at them. The first thing you'rE told to do in that situation is to get your manager. YOU can't call the cops, ban the customer from the store, etc. It's the manager's job to deal with this kind of abusive numbnuts. I've only worked retail collectively about a year, so I haven't seen many incidents where a customer is redfaced and screaming, but it does happen. NAR contributors have never seen a person swear before, because what they write is completely insane, but you do get the very occasional 'gently caress YOU!" or "THIS IS BECAUSE I'M *some ethnicity*, ISN'T IT?"
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Jul 10, 2014 00:58
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bringmyfishback posted:"THIS IS BECAUSE I'M *some ethnicity*, ISN'T IT?" I can't help but imagine that this is partly influenced by it actually, in fact, being because they're ____ ethnicity a large portion of the time. Gotta make you pretty sensitive to it.
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Jul 10, 2014 02:04
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Imaduck posted:What always bugs me is the retail stories where the customer is allegedly yelling and swearing at the employee, and employee just sits back and take it. When I worked retail management, if anyone started shouting or using any profanity with my employees I'd immediately step in and tell them if they didn't stop they would have to leave. Call centers have these policies as well, so I just don't get the stories where the stdh story-teller claims "the customer called the employee a 'loving oval office dyke' and she responded 'I'm sorry about that, sir.' Then I stepped in and saved the day." As far as call centers go, it depends. I've worked at some where you were able to give them three tries to stop insulting before releasing the call and you had to document the caller was abusive, others you got a supervisor for once they started up. Worst call center I was at, you were expected to take it, try to de-escalate if you could, and you couldn't release the call for any reason.
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Jul 10, 2014 06:27
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Ytlaya posted:I can't help but imagine that this is partly influenced by it actually, in fact, being because they're ____ ethnicity a large portion of the time. Gotta make you pretty sensitive to it. We were in Vons checkout line when the checker called for a manager. The customer, a skinny black girl, started yelling about 'being ghetto' and stormed out of the store. I have no idea why. And no one offered to marry the checker. Maybe someone from NAR can help.
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Jul 10, 2014 06:53
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Ytlaya posted:I can't help but imagine that this is partly influenced by it actually, in fact, being because they're ____ ethnicity a large portion of the time. Gotta make you pretty sensitive to it. This is what baffles me - I've spent three years in retail, and I've only been called racist once (by another white lady). From these retail stories you'd think it happens all the time. I can't help but think it might be a self fulfilling prophecy for some of the storytellers. The way they describe the customers in these stories is pretty gross (especially the really exaggerated ethnic stereotypes) and I'm sure it comes across in the quality of their service.
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Jul 10, 2014 07:03
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Ytlaya posted:I can't help but imagine that this is partly influenced by it actually, in fact, being because they're ____ ethnicity a large portion of the time. Gotta make you pretty sensitive to it. ...what. Yes, I won't let someone return a pair of jeans with period blood caked in the crotch because the person in question is a different ethnicity than me. Please. I'm not saying that no one is ever racist, but in most cases, it's someone looking for a discount or a bent rule.
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Jul 10, 2014 07:10
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PUGGERNAUT posted:This is what baffles me - I've spent three years in retail, and I've only been called racist once (by another white lady). From these retail stories you'd think it happens all the time. Hmm... maybe the grain of truth is that they got called racist because they were being racist.
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Jul 10, 2014 07:12
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PUGGERNAUT posted:bitchface story You could make a subreddit called Pretty Much Fantasies From The Santa Barbara Shooter's Diary.
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Jul 10, 2014 07:21
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In spite of living in a 40% black area in the South, in my 2.5 years in retail I (a very white person) was never accused of being racist. However, I did have several white customers come up to me and use racial slurs while referring to other customers and employees. It was almost always along the lines of "heh, I can't believe you have to deal with those [racial slur]," like I was supposed to high five them or something because they're "on my side." I imagine these are the same people who give us stories for this thread.
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Jul 10, 2014 07:50
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bringmyfishback posted:...what. Scoff all you want, but lots of PoCs experience problems when they're "shopping while black." Usually SWB involves retail workers or security guards carefully watching PoCs in the store to make sure they don't steal anything, but it can take lots of other forms. As the name implies, it's often - but not always - black or African-American patrons facing this kind of discrimination. In one study of black people living in black neighborhoods in New York and Philadelphia, 35% of respondents reported that it happens to them "consistently" when they shop at white-owned businesses. If retail workers "consistently" mistreated you, do you think you would necessarily assume that one saying "No, we can't accept that return" is on the up-and-up?
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Jul 10, 2014 08:07
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There's also a vicious cycle involved with perceived low tipping and bad service.
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Jul 10, 2014 08:13
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Pththya-lyi posted:Scoff all you want, but lots of PoCs experience problems when they're "shopping while black." Usually SWB involves retail workers or security guards carefully watching PoCs in the store to make sure they don't steal anything, but it can take lots of other forms. As the name implies, it's often - but not always - black or African-American patrons facing this kind of discrimination. In one study of black people living in black neighborhoods in New York and Philadelphia, 35% of respondents reported that it happens to them "consistently" when they shop at white-owned businesses. If retail workers "consistently" mistreated you, do you think you would necessarily assume that one saying "No, we can't accept that return" is on the up-and-up? Never said it never happened. What I AM saying is that the few times I've had someone pull the race card on me, they wanted me to either break a rule or give them a massive discount.
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Jul 10, 2014 09:29
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(My acting class is getting ready to put on a show for a bunch of kindergarteners. We’re all in costume and most of the class is out on stage, playing Simon Says with the kids before the show starts. However, three friends and myself are in the boy’s dressing room. Our stage manager is from a completely different class, a little high-strung, and barely knows any of us. Boy #1 is messing around on the piano. ) Boy #1: “Do… Do re mi… F*** it.” *starts playing a very recognizable melody* (Boy #1 gives up and starts playing a very recognizable melody on the piano instead.) Boy #1: “Every single day, I walk down the street…” Girl: *chimes in* “I hear people say, ‘Baby’s so sweet!’” Me: “Ever since puberty, everybody stares at me!” Boy #2: “Boys, girls, I can’t help it baby!” (Boy #1 abandons the piano and continues acapella. Meanwhile, the girl steps back and leads us into the backstage area.) Boy #1: “So be kind and don’t lose your mind!” Girl: “Just remember that I’m your baby!” (This continues through the second chorus, often blending into harmony, with everyone jumping on tables and chairs, making grand gestures and dancing around until, at just the right part, our stage manager comes back stage and immediately looks confused.) Me: “No way, can I be what I’m not!” Boy #2: “But hey, don’t you want your girl hot?!” Stage Manager: “Hey, guys, the show’s about— what are you all doing?” (Boy #1 completely ignores my stage manager and jumps down from his table, right behind where she’s standing.) Boy #1: “Don’t fight, don’t lose your head!” (He then drops down to his knees, grabs onto her leg, and looks up at her with puppy dog eyes.) Boy #1: “Cause every night, who’s in your bed?!” Stage Manager: “Wait, what’s he—” Boy #1: “Who? Who’s in your bed? Kiss, pookie!” (Boy #1 flutters his eyes and makes kissy faces at her before finally letting go. We all had to take three minutes to calm down enough from laughing from just the look on our temporary stage manager’s face to actually go out for our performance. When we told our regular teacher this later, she just started laughing and promised she’d show the other class Rent.)
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Jul 10, 2014 10:01
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I find it eminently plausible that a bunch of theater nerds dicking around would lapse into Rent. If anything the least believable bit is the other theater girl NOT knowing about it.
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Jul 10, 2014 10:06
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Now on the acting class syllabus: how not to delay your performance because you hosed around too much backstage.
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Jul 10, 2014 10:43
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As someone with 7 years in theatre, I've seen a gently caress ton of weird and crazy poo poo happen when the boss/manager/director/teacher isn't around to keep people focused or on task. But no one, loving NO ONE, fucks around like that minutes before a show.
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Jul 10, 2014 12:49
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Action-Bastard posted:As someone with 7 years in theatre, I've seen a gently caress ton of weird and crazy poo poo happen when the boss/manager/director/teacher isn't around to keep people focused or on task. Fair enough, I'll trust the people who know what they're talking about.
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Jul 10, 2014 12:54
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nucleicmaxid posted:Not even that.. it would be almost impossible for you to mistake the MASSIVELY AND INTENSELY BRANDED cup from another chain. I don't know... My dad came home from Dunkin Donuts one morning with a story about an angry redneck trying to return a day-old sandwich from ToGo, and not understanding why he couldn't.
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Jul 10, 2014 13:23
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I misread that as first as a bunch of kindergarteners busting out into an impromptu musical number. I think I like that mental image more.
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Jul 10, 2014 14:32
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System Metternich posted:I misread that as first as a bunch of kindergarteners busting out into an impromptu musical number. I think I like that mental image more. At first I thought they were singing the theme song from Arthur which made me even more confused.
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Jul 10, 2014 15:44
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sweeperbravo posted:At first I thought they were singing the theme song from Arthur which made me even more confused. Ahaha thank you for that mental image. 
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Jul 10, 2014 15:49
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corn in the bible posted:My acting class is getting ready to put on a show for a bunch of kindergarteners. I'll buy this one. The story is lame and dumb. Theater nerds are lame and dumb. It's, like, the transitive property.
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Jul 10, 2014 16:01
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This story comes to you from Disboards.com, where you can discuss Disney World vacations in obsessive detail.Funniest Memory On A Ride posted:One time, my friend on I were on Expedition Everest [a Himalaya- and Yeti-themed roller coaster] and there was a LARGE group of girls in front of us. They were SO excited to go on the "nice, calm, relaxing train ride." I don't know what made them think it was just a train ride in the mountains. Anyways, they were enjoying the ride at the beginning where it's kind of relaxing. Then when we went up the big lift to the mountain, you could tell they were starting to get nervous. When we reached the broken tracks, that's where the fun started to begin. THEY. WERE. SCREAMING BLOODY MURDER!!!! They just got even louder when we went backwards!!! And they were like that for the rest of the ride!!!! When we were about to go back in the mountain where the yeti is, one girl yelled "IS IT OVER?!?!? IS IT OVER?!?!?!?!" Then when they saw the yeti, that was the loudest scream of all....... Me and my friend were cracking and laughing so hard the entire ride! It was definitely the funniest ride memory for me! Yes, this group failed to hear screams coming from the ride, failed to read the posted sign warning that Expedition Everest is a "high-speed, roller coaster-type train ride . . . that includes sharp turns and sudden drops, traveling both forwards and backwards through dark, winding tunnels," and failed to connect the dots when they had to submit to seat restraints. Indeed, "I don't know what made them think it was just a train ride in the mountains." Pththya-lyi has a new favorite as of 17:10 on Jul 10, 2014 |
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Jul 10, 2014 17:07
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