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Wiggly posted:A ticket came in! "You're welcome"
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Jul 10, 2014 23:10
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Wiggly posted:A ticket came in!
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Jul 10, 2014 23:53
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blackswordca posted:Oh I have. Its just one guy here, everyone else is awesome. You mean it's just one guy there now. You need to nip this in the bud, preferably with a baseball bat and a sound-proof conference room.
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Jul 11, 2014 04:22
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DrAlexanderTobacco posted:God damnit, GreenNight! Taking notes is for suckers if you have a peon on site to do all the work!
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Jul 11, 2014 04:33
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Wiggly posted:A ticket came in! When you switch him to broadband, make sure you carry over his free hours.
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Jul 11, 2014 04:34
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Daylen Drazzi posted:You mean it's just one guy there now. You need to nip this in the bud, preferably with a baseball bat and a sound-proof conference room. Ive been keeping my manager in the loop, shes going to follow up with dudeguy's manager
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Jul 11, 2014 05:55
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A new policy came in... All support must now plug their keyboards into the front USB ports so they will notice if physical key loggers have been installed.
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Jul 11, 2014 09:47
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Ok, I'll bite. Did someone keylog someone else?
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Jul 11, 2014 10:09
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Nah, "just a preventative measure".
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Jul 11, 2014 10:14
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I´ll make a wild guess that this leaves about 99% of possible keylogging attacks still possible.
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Jul 11, 2014 10:37
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Xik posted:Nah, "just a preventative measure". "ah, the IT team must have upgraded me to the KEYLOGATRON Comfort Curve 9000 Keyboard whilst I was on break!"
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Jul 11, 2014 10:44
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 "I'm getting these two shared mailboxes that directly pertain to my job function in my Outlook. None of my colleagues have them. Take me off!" "Are you sure it isn't your colleagues that are all set up wrong?" "Just get me off them, right now!"Any bets she'll call again next week questioning why she had her access to two vital mailboxes removed?
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Jul 11, 2014 11:03
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Either way, production will be affected.
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Jul 11, 2014 11:28
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IT decided to try letting users here change the toner cartridges in our big Canon MFP themselves to cut down on the number of tickets created. In the past few weeks this has resulted in: Somebody dumping the waste toner cartridge all over the carpet. Somebody unable to tell colours apart replacing the wrong cartridge and wedging two yellows into the thing. Last week somebody didn't fit the waste cartridge correctly so the poor printer filled itself with toner from the inside out. IT are back in charge of toner again.
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Jul 11, 2014 12:20
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I'm completely undecided on whether the people are actually that retarded or if they did that on purpose so they wouldn't have to change toner anymore in the future.
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Jul 11, 2014 12:42
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I was out buying a car and the whole place had physical mouse wiggler dongles that would ensure the screensaver didn't kick in and lock them out constantly (2 minutes). Yes, annoying, but the security measure might be there for a reason.
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Jul 11, 2014 13:44
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It's more a question of responsibility. It's the same with work mobiles. they just get smashed to bit because people know that if they put them in the washing machine/ run them over in their car/ just smash them in anger nothing will happen, they will just get a replacement. Same if you let them change toner. They know that if they literally break a toner in half and empty the contents on the floor then nothing will happen to them as their direct managers don't give a poo poo. Make middle management responsible and accountable for your MFDs if you want to see some fun things happen to people. Unfortunately this is not a reality that most people get to see, as most middle management are children and will stomp their feet unless you have a very strong C level team who agree on things and don't treat the office like their personal fiefdoms.
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Jul 11, 2014 13:46
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Xik posted:A new policy came in... Why not just disable all but the necessary USB ports in BIOS and then password protect BIOS? Then it doesn't matter a drat bit if someone installs a key logger because even the dumbest user is going to realize that their keyboard or mouse isn't working.
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Jul 11, 2014 13:51
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Daylen Drazzi posted:Why not just disable all but the necessary USB ports in BIOS and then password protect BIOS? Then it doesn't matter a drat bit if someone installs a key logger because even the dumbest user is going to realize that their keyboard or mouse isn't working. You do know keyloggers are put between keyboard and port?  Also on the BIOS level you normally can only disable controller-wide.
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Jul 11, 2014 13:53
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Daylen Drazzi posted:Why not just disable all but the necessary USB ports in BIOS and then password protect BIOS? Then it doesn't matter a drat bit if someone installs a key logger because even the dumbest user is going to realize that their keyboard or mouse isn't working. Physical key loggers work because they're in between the keyboard and USB port. 
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Jul 11, 2014 13:55
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The correct way to prevent keyloggers is having your computer towers inside a locked chassis only IT can open (usually a steel-reinforced desk with extended corners such that it's "open air" but you can't physically access the rear of the computer). Of course, this would require an actual budget.
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Jul 11, 2014 14:24
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Jeoh posted:Physical key loggers work because they're in between the keyboard and USB port. Ahh, pardon my ignorance - I was thinking it was just a separate usb port device like a license dongle.
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Jul 11, 2014 14:39
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univbee posted:The correct way to prevent keyloggers is having your computer towers inside a locked chassis only IT can open (usually a steel-reinforced desk with extended corners such that it's "open air" but you can't physically access the rear of the computer). Of course, this would require an actual budget. Then how would people charge their iPhones?
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Jul 11, 2014 14:47
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Fil5000 posted:Then how would people charge their iPhones? If your employer takes security seriously enough that they are legitimately concerned about security breach via an attacker physically accessing the machines and placing covert keyloggers between the keyboards and computers, holy hell you should not be letting people plug their phones into your computers! The last place I worked at that had concerns like that, in the lowest security areas everyone was contractually required to turn their phones off and put them in little lockable cubby holes situated at least 10m away from the nearest computer.
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Jul 11, 2014 14:58
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Sir_Substance posted:If your employer takes security seriously enough that they are legitimately concerned about security breach via an attacker physically accessing the machines and placing covert keyloggers between the keyboards and computers, holy hell you should not be letting people plug their phones into your computers! Preaching to the choir here - I was just predicting what most employees in most businesses would say in response to IT putting their PC in a metal box they couldn't get at.
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Jul 11, 2014 15:01
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Sir_Substance posted:If your employer takes security seriously enough that they are legitimately concerned about security breach via an attacker physically accessing the machines and placing covert keyloggers between the keyboards and computers, holy hell you should not be letting people plug their phones into your computers! At the last place I worked, plugging in any unauthorized device was grounds for dismissal (although you usually got a warning the first time it happened; they had monitors on all the computers so they weren't going to not know about it). It was also a crazy-tightly-run ship, to the point where every one of the 30k machines had the exact same image; while support had an acount with local admin rights for each machine they were specifically not allowed to make changes that actually changed the base image; if a computer wasn't behaving and we couldn't get a situation resolved in like 20-30 minutes it was reimaged (although if it was a laptop we had to make drat sure their files were synced to their file server first). People working from home/on the road had a company store that they had to buy their peripherals from, to ensure the computer had the drivers built into the image.
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Jul 11, 2014 15:06
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Fil5000 posted:Then how would people charge their iPhones?  You have to practically superglue them to the desks, though. I've had about 10 of them vanish over the last three months.
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Jul 11, 2014 15:35
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Upper management wants the universal file share to be cleaned up which is fine as it's becoming a little cluttered. Except they want the users to take a stab at it first! This is going to end wonderfully.  I'm backing it up in it's current state before sending out the e-mail.
pr0digal fucked around with this message at 16:23 on Jul 11, 2014 |
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Jul 11, 2014 16:15
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pr0digal posted:Upper management wants the universal file share to be cleaned up which is fine as it's becoming a little cluttered. Except they want the users to take a stab at it first! Please post a trip report for this! I hope it's more exiting than "no one touched anything because computers are scary"
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Jul 11, 2014 17:11
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MF_James posted:Please post a trip report for this! I hope it's more exiting than "no one touched anything because computers are scary" E-Mail Sent! Reply back within 10 minutes: What if you refer back to season 1 of a show often and you dont want to archive or delete anything? Then don't move it?
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Jul 11, 2014 17:30
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A person came in… From the mail room. She really appreciated my help a few weeks ago and called to ask if I wanted her to drop my mail off since the mail room closed a half hour ago. There was a package I wanted today rather than Monday so I guess this is one of the pluses of this job? Plus this morning a bunch of administrative staff email blasted my boss about how helpful I was setting up a bunch of new computers yesterday and how good of a worker I am so it's been a good day. They think I should get a raise, and it won't happen but it's nice to be appreciated.
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Jul 11, 2014 18:36
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Godsped posted:A person came in… On Monday a printer will jam and you'll be put on probation for your failure to predict and prevent it. Circle of life.
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Jul 11, 2014 18:38
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So quick status update. The migration was completed but is a total gong show. Dudeguy basically took an old network drive with 30+ folders, several of which had 30+ folders in them and basically split them up into 15 departmental folders. I have a very rough chart of where folders were and what departmental folders they are in now. What I have to do today is go to each person with a print out of the screen shot of the old folders and ask them which folders they used to use and if they made changes to the folders or not. A lot of people don't remember which of the 90+ folders they may need so it is going to take me days to get the client functional and it will probably be weeks of fixing minor permissions problems. On the plus site, my billable rate for the next week or two will be really good. blackswordca fucked around with this message at 20:53 on Jul 11, 2014 |
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Jul 11, 2014 20:41
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blackswordca posted:So quick status update. It's awesome how fun diving into a project with poor planning can be (I'm fully realizing this isn't your fault).
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Jul 11, 2014 21:10
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blackswordca posted:So quick status update. Dudeguy manages to throw you under the bus after the client complains. You're bitched out by your boss and made to eat those billable hours, because the client won't pay for them. The fact that Dudeguy lied and hilariously underquoted the transfer is also your fault, apparently. You now have not met billable requirements and are now on probation.
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Jul 11, 2014 21:17
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Yeah if I was the owner of the company that is paying those billable hours, I would be pissed as gently caress. Paying $140/hr or whatever for a dude to walk around to each user to see if they even remember their rights is some kind of bullshit. I'd never hire that company again.
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Jul 11, 2014 21:20
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blackswordca posted:So quick status update. So like, did this guy manually copy the poo poo over? Why not just use Robocopy and be done with it in 20 minutes?
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Jul 11, 2014 22:17
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If one of my guys caused that loving mess we'd eat the time and I'd probably send the guy packing.
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Jul 11, 2014 22:18
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m.hache posted:So like, did this guy manually copy the poo poo over? Why not just use Robocopy and be done with it in 20 minutes? I think they were all manual copies. The cheat sheet I was given had a screenshot of the new folders with letters A-R written beside them, then screenshots with most of the folder hierarchy of the old drive with letters beside each folder
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Jul 11, 2014 22:36
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While this is a pretty big screw up by dudeguy the same could have been caused by a malicious employee, cryptolocker, hardware failure. Does the file server not have backups? Is the cost of restoring backups really high?
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Jul 11, 2014 23:10
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