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Found the fix for my problem, enabling SSL 2.0 works at loading the site. I know its not a great fix, as SSL 2.0 is deprecated in IE, but if people can make do until our new system goes in, yay.
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Aug 9, 2014 00:17
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Lamar Smith R-TX posted:I would reply with something like: Hello  ,It would appear that you've mistakenly sent this to the helpdesk. I've helpfully cc'd this to housekeeping. They should be able to help you with that. Thanks, Helpdesk
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Aug 9, 2014 00:20
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CitizenKain posted:Found the fix for my problem, enabling SSL 2.0 works at loading the site. I know its not a great fix, as SSL 2.0 is deprecated in IE, but if people can make do until our new system goes in, yay. So, in
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Aug 9, 2014 01:09
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Microsoft just somehow disassociated 50 office keys from their MS email account, and has lost them. Can't find record of them anywhere. Then hung up on us. So loving angry...
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Aug 9, 2014 01:21
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Volmarias posted:So, in Probably. Apparently instead of working on this, my new high priority task to work on getting digital signage moved to a different port on some firewalls. Why this is now important is a mystery. Working for a crazy person is fun.
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Aug 9, 2014 01:55
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I hate getting wrong numbers. They never listen to what you're saying and just assume you know everyone in a 20k person company. Like the one today: Me: "IT Department, this is GreatBeer." Her: "Oh good a human! I've been trying to get someone for a month now. Hi i need the <unintelligible> department! Me: "Uh I think you have the wrong number." Her: "Yeah I just dial extensions at random since I hate the phone system. Can you connect me to <unintelligible>?" Me: "Uh... no. I don't have their number. This is the IT department." Her: "I cant believe you all are still in business! I'll just try again." Me: "Uh, ok. Thanks." 
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Aug 9, 2014 02:19
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One of our departments has a couple of old Apple servers in one of our data centers that they use to run Adobe InDesign because they don't like how it works on Windows or something. No one in our sysadmin department knows a drat thing about OS X; I haven't touched a Mac since System 7 back in high school. Apparently that was also true back when that department bought the things (long before I was there), because they were told back then that Macs are out of scope they'd get no support of any kind on 'em. So of course this week we get an email from them with a screenshot of a RAID error pop-up message reporting that a drive is dead saying "please fix this..." We get the login info from one of 'em and take a look at the server; after finally figuring out how to get into the RAID utility (seriously, have all of the Apple UI designers been on drugs for the past fifteen years or something?), there don't appear to be any dead drives. After looking closer and hitting up Google, it seems the Apple RAID utility spams vague popup errors on boot if there are any errors at all in the RAID logs. Seems a drive died on this server sometime back in 2011 and was fixed shortly afterwards, but no one cleared the log, so now every time the thing boots it pops up a message saying that a disk has failed. The icing on the cake is that we also noticed that whoever built the thing apparently didn't know what "RAID" was and somehow managed to assign each of the four 1TB physical drives to its own RAID group and mount each one in the OS as a separate filesystem...so there isn't actually any redundancy at all. Also, three of the filesystems are completely empty and appear to be unused; everything is being stored on the 1TB system drive. 
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Aug 9, 2014 02:46
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We stage all of our machines basically by hand. They're usually the same model Dell laptop (we buy basically one model until they stop selling it) and maybe a few other Dell desktops and an ultra book thrown in every once in a while. We try to use Acronis for imaging but it never works so I just end up doing it all manually. Windows updates, driver updates, same software every time.. There's gotta be an easier way (or twelve), right?
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Aug 9, 2014 03:11
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Acronis will probably work if you delete the destination disc partitions with the Acronis utility first. Otherwise, http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-driver-cab-files-for-enterprise-client-os-deployment.aspx makes it super easy to deploy Dell computers with WDS. Unless you have Vostros 
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Aug 9, 2014 03:24
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Yeah, pretty much what Roargasm said. What error(s) are you getting with Acronis?
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Aug 9, 2014 03:27
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As per the PPACA ("Obamacare") thread, Oracle is now suing Oregon. See the writeup and the complaint, this looks like it will be a truly magical event. Thank you cowtown for posting this originally.cowtown posted:From Oracle's complaint
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Aug 9, 2014 03:47
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myron cope posted:We stage all of our machines basically by hand. They're usually the same model Dell laptop (we buy basically one model until they stop selling it) and maybe a few other Dell desktops and an ultra book thrown in every once in a while. Use ImageX. The Windows Automated Install Kit will do everything you need, and is free to boot.
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Aug 9, 2014 03:56
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Volmarias posted:As per the PPACA ("Obamacare") thread, Oracle is now suing Oregon. See the writeup and the complaint, this looks like it will be a truly magical event. Thank you cowtown for posting this originally.
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Aug 9, 2014 04:18
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That complaint is amazing
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Aug 9, 2014 04:35
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It's my system now, bitch *pees on the server*
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Aug 9, 2014 04:50
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Great Beer posted:I hate getting wrong numbers. They never listen to what you're saying and just assume you know everyone in a 20k person company. Like the one today: I keep getting these except usually even more baffling. Me: This is brand x computers tech support how may I help you? They: Yeah I have this brand y phone and I accidentally slammed it in a drawer and now I need you guys to cover it. Me: I'm sorry sir, I don't quite understa- They: LISTEN HERE SHITNUGGET, I'VE BEEN ON THE PHONE ALL DAY, MY PHONE IS BROKEN AND I CAN BARELY CALL PEOPLE AND I NEED YOU GUYS TO COVER THE COST OF A NEW PHONE Me: Sir, I think you need to call your insurance company or brand y tech support, I can get- They: I SAID I'VE BEEN ON THE PHONE ALL DAY, I NEED TO GET THIS REPAIRED AND THEY GAVE ME THIS NUMBER! Me: Who? Who gave you this number? This is the wrong company and even if it was the correct one I can't initiate any kind of repairs on anything that isn't covered under warranty. They: WELL gently caress YOU! *hangs up* I don't understand, are people just dialing random numbers or something? And then they get all indignant when we can't help them. This happens like once a month.
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Aug 9, 2014 12:37
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organburner posted:I keep getting these except usually even more baffling. Back when I did phone support for t-mobile this was explained to me by a call. Note that I am from Texas, and any accent I have is Texan.  Thank you for calling T-mobile! I need to talk to Cox Cable. I'm sorry? This is T-Mobile, not Cox Cable. Well, just transfer me to that department! That isn't a department here, I do not know where they have a call center. STOP LYING TO ME, I KNOW ALL OF YOU PEOPLE WORK IN THE SAME BUILDING IN INDIA! JUST TELL THEM MY CABLE IS BROKE AND I NEED IT FIXED! *hangs up*People really do think this, its sad.
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Aug 9, 2014 13:45
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RFC2324 posted:Back when I did phone support for t-mobile this was explained to me by a call. Note that I am from Texas, and any accent I have is Texan. This has a lot to do with whoever hosts their phone. By dialing 611 on any phone it will go to the providers tech support for that phone. When I used to work for a cable company people would lose phone service then go to their neighbors house to use their phone. They would press 611 and it would ring us up, even though they were with bell. Good chance when you get those calls (assuming you work for a telco of some sort) they dialed 611.
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Aug 9, 2014 16:03
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m.hache posted:This has a lot to do with whoever hosts their phone. By dialing 611 on any phone it will go to the providers tech support for that phone. When I used to work for a cable company people would lose phone service then go to their neighbors house to use their phone. They would press 611 and it would ring us up, even though they were with bell. Good chance when you get those calls (assuming you work for a telco of some sort) they dialed 611. I understand that part, but the confusing part was him absolutely insisting I was lying about not working with Cox Cable. Also, being accused of being an indian outsourcer when I was clearly an american outsourcer, but thats not as bad.
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Aug 9, 2014 16:10
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RFC2324 posted:Back when I did phone support for t-mobile this was explained to me by a call. Note that I am from Texas, and any accent I have is Texan. When I did ISP tech support I had a blinding conversation with a woman who refused to believe I was in Manchester (England). "What's the weather like huh! You don't even know." Me looking out the windows, "Well it's kinda drizzling now, has been most of the morning." "Bah, you just looked that up on the internet."
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Aug 9, 2014 16:10
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To be fair, I have encountered tech support people who pass the buck by blaming some other company that's even tangentially related. The hard drive on your (in warrantee) consumer desktop died and you were running Windows? Well, this is clearly Microsoft's problem. Their number is...
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Aug 9, 2014 16:35
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Bobulus posted:To be fair, I have encountered tech support people who pass the buck by blaming some other company that's even tangentially related. poo poo like this is usually something that comes down from above. I was shut down on several calls for trying to fix the whole issue instead of passing the buck(it hurts call times, you see)
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Aug 9, 2014 17:07
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I'm glad we don't have any kind of call time metrics because I was on a single call for two loving hours this morning. 117 minutes. Trying to get a Cradlepoint to create a VPN tunnel. Also I'm the only person here so anyone else who had a problem? Tough poo poo.
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Aug 9, 2014 17:22
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LordVorbis posted:When I did ISP tech support I had a blinding conversation with a woman who refused to believe I was in Manchester (England). I have a friend who worked the phones at Vonage in New Jersey. He had an Indian coworker who people would abuse because of his accent, so he had to get on the call and assure them that, yes, they were in fact calling America. Having a foreign accent when working tech support has to be the most awful thing.
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Aug 9, 2014 17:41
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LordVorbis posted:When I did ISP tech support I had a blinding conversation with a woman who refused to believe I was in Manchester (England). I was born in California and raised in Ohio. I've got that bland "my accent is a lack of emphasis on anything" thing that most of the US has these days. I got a phonecall from a dude in New York with a strong Bronx accent. Dude claimed he couldn't understand what I was saying because of my "strong indian accent".
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Aug 9, 2014 19:54
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Having been bounced between two companies/departments each insisting the other one was the one that could help me, I can understand the "No, gently caress you, fix it" attitude. Far too many companies just want the fastest, flimsiest excuse to push the call to someone else. Yours may not be one of them, but the rest are why people have zero patience on the phone. Example: Qwest tech insisting that being unable to connect to the internet on multiple devices with different OSes was absolutely a corrupted install of Windows, and I'd have to call Microsoft. Someone who doesn't know better could easily cooperate, call microsoft, and get mad when someone there (correctly) insists it's a Qwest problem. If they're lucky, and the MS tech doesn't helpfully walk them through a complete wipe and reinstall that isn't necessary and doesn't fix anything.
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Aug 9, 2014 20:52
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LordVorbis posted:When I did ISP tech support I had a blinding conversation with a woman who refused to believe I was in Manchester (England). My understanding of England is that "well it's kinda drizzling now" is accurate about 100% of the time. You proved nothing.
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Aug 9, 2014 21:08
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#if 0
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Aug 9, 2014 21:19
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#endif
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Aug 10, 2014 00:10
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Javid posted:Having been bounced between two companies/departments each insisting the other one was the one that could help me, I can understand the "No, gently caress you, fix it" attitude. Far too many companies just want the fastest, flimsiest excuse to push the call to someone else. Yours may not be one of them, but the rest are why people have zero patience on the phone. ]] This is almost every call center tho. Before I managed to get back into real IT, I worked in probably 10, and all but one had handle time as the primary metric you were evaluated by. This means that how long you take per call determines if you have a job, and the floor supervisors will flat tell you to blow them off on any excuse to blame someone else, even if you know it will come back to you, since that means a short call. This habit is particularly bad when a new product comes out, since it will come out with bugs, but the call volume is so high that wait times are long. The call center as a whole is usually judged based on how customers wait on hold before talking to someone. EA, for instance, has a 90 second SLA(calls that wait on hold for more than 90 seconds count against the call center). Customer service is always the lowest rated metric, after all these other things, which is why you get so many agents who seem to not want to do their job. The fact is that their job is to get you off the phone as fast as possible, not actually help you. [[
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Aug 10, 2014 00:19
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Volmarias posted:As per the PPACA ("Obamacare") thread, Oracle is now suing Oregon. See the writeup and the complaint, this looks like it will be a truly magical event. Thank you cowtown for posting this originally. I don't normally bother reading the actual complaints but really, that's pretty hilarious. I know Oracle will have done their best to cherry-pick the facts to support their version, but even with a healthy dose of scepticism I don't see how Oregon can win this one.
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Aug 10, 2014 11:51
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RFC2324 posted:Back when I did phone support for t-mobile this was explained to me by a call. Note that I am from Texas, and any accent I have is Texan. I had a lady scream gently caress YOU at the top of her lungs when I refused to go to her home and 'install' a printer cable for her. I was working at Circuit City at the time and this was in the middle of a crowded store. Had another customer come in and scream WHERE ARE ALL THE loving BOOKS??? When I told him Barnes & Nobles was next door he stormed out. When I worked at an ISP a customer insisted that since she pays $200/mo for internet (she doesn't) that we should've given her NIC drivers and she wasn't getting off the phone until we gave them to her. She didn't even know what NIC drivers were until I explained it to her. I think most of the calls we got were due to the fact that you could talk to someone for free, even if we couldn't help.
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Aug 10, 2014 18:35
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I don't normally do this, but I had a look at a friend's father's computer because he's a good guy and has given me free financial/accounting advice (i.e. he's qualified) in the past, so fair's fair. Issue: PC is running slowly. Assessment: For once, it genuinely is. It only has 2GB RAM which is a little low for Windows 7 but shouldn't cause anything like this - disk is pegged at 100% activity, it's swapping like it's going out of fashion, and one instance of svchost is taking up 600MB of that precious RAM. Diagnosis: Looked at recently installed programs, saw a load of HP stuff at the top. Asked him if he noticed slowness around the same time he installed the new printer sitting on the desk; of course he did! Uninstalled every single HP item I could see, downloaded the basic driver, rebooted and everything's back to how it should be. gently caress printers, but especially gently caress HP's consumer driver software. 
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Aug 10, 2014 19:15
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Last time I called HP tech support for a slow computer (My boss wanted me to do it, I was gonna remove everything HP anyway) I was basically asked to remove half of the pre-installed software. It was like: Tech: Okay, so, do you have power assistant installed? Me: Yeah, why? Tech: Oh just remove that, it can cause issues and doesn't really do much. Do you have the security software (forget what it's called) Me: Yeah, seems to be installed. Tech: Well you need to get rid of that too. Then just update the drivers and it should work.
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Aug 10, 2014 22:17
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organburner posted:Last time I called HP tech support for a slow computer (My boss wanted me to do it, I was gonna remove everything HP anyway) I was basically asked to remove half of the pre-installed software. Sounds like that tech is one of the people who actually knows something about the product he's supporting. Keep that guy's name / rep # / extension handy and go right to him next time you have a problem.
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Aug 11, 2014 01:12
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Che Delilas posted:Sounds like that tech is one of the people who actually knows something about the product he's supporting. Keep that guy's name / rep # / extension handy and go right to him next time you have a problem. I'm guessing the guy will be fired for undermining the company by the time you'd want to call him back.
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Aug 11, 2014 01:16
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Che Delilas posted:Sounds like that tech is one of the people who actually knows something about the product he's supporting. Keep that guy's name / rep # / extension handy and go right to him next time you have a problem. I don't know if you're joking or not, but please do not do this. There are few things worse in jobs like those than when you have customers "select" you as their personal support monkey.
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Aug 11, 2014 01:37
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skooky posted:I don't know if you're joking or not, but please do not do this. There are few things worse in jobs like those than when you have customers "select" you as their personal support monkey. Seconding. Never. loving. Do This.
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Aug 11, 2014 03:23
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Yeah in first line that's awful. If you're in a position to have a rep, that's fine. If not, don't ask to speak to one guy over and over again. Chances are he's busy enough as it is.
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Aug 11, 2014 07:55
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If he's just a phone guy, why does it matter if he's on the phone with you vs. someone else, unless you in particular are an rear end in a top hat or something?
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Aug 11, 2014 07:59
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