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Migishu posted:SO HELP ME YOU ARE ON MY poo poo LIST 
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Aug 18, 2014 17:29
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I just spent 3 hours trying to figure out why Adobe Reader wouldn't open our intranet page for one user on one computer. I had to rebuild their entire loving profile from scratch even after removing adobe entirely from the system. This also includes wiping it from the registry since it didn't want to recreate the profile after I deleted the first one. The best part, he doesn't even really need to do this but had to cover someone this morning and wanted to check if it still worked.
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Aug 18, 2014 18:04
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I recently learned that Chrome can open PDF files. gently caress Acrobat Reader forever.
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Aug 18, 2014 18:14
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Filthy Lucre posted:I recently learned that Chrome can open PDF files. gently caress Acrobat Reader forever. I was about to roll out Foxit reader but it turns out whoever made this old C# program that dumps info from our DB into a PDF only programmed it to work with Adobe reader. Luckily more recent versions of Adobe aren't loving things up.
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Aug 18, 2014 18:18
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m.hache posted:I was about to roll out Foxit reader but it turns out whoever made this old C# program that dumps info from our DB into a PDF only programmed it to work with Adobe reader. Luckily more recent versions of Adobe aren't loving things up. It's incredible how often I come across websites that will only allow you to launch PDFs from them (hell, even VIEW them in some kind of I-frame) if you've got an Adobe product installed. I tried really hard to get everyone in our org onto Foxit instead of Adobe, but there's a handful of users I had to reinstall Reader on because some lovely bank or government site will only let you open PDFs with Adobe.
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Aug 18, 2014 18:24
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Sirotan posted:It's incredible how often I come across websites that will only allow you to launch PDFs from them (hell, even VIEW them in some kind of I-frame) if you've got an Adobe product installed. I tried really hard to get everyone in our org onto Foxit instead of Adobe, but there's a handful of users I had to reinstall Reader on because some lovely bank or government site will only let you open PDFs with Adobe. How does that even work? Once you click the link shouldn't the file be passed to the OS to figure out what to do with it?
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Aug 18, 2014 18:58
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ok, what is this from? I am stealing this and using it everywhere. Today's fun conversation:  Since this is being built in an environment that normally does not see redhat, we cant use mrepo. That means I need a license for rhn to build it. OK I got you a temp license, you can go ahead and build it. Really? Forward it to me so i can activate the entitlement. ...I don't haveit WITH me. I'll get it to you in a couple days when I get it back from procurement.Really? Do you think I'm THAT stupid?
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Aug 18, 2014 19:02
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nitrogen posted:ok, what is this from? I am stealing this and using it everywhere. Doing a quick search yields this: http://www.imdb.com/title/tt0071249/
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Aug 18, 2014 19:05
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LeftistMuslimObama posted:How does that even work? Once you click the link shouldn't the file be passed to the OS to figure out what to do with it? The problem is mostly with embedded crap or when they are trying to launch a PDF after going through some kind of interactive form that is probably Java based as an extra gently caress you. My users aren't savvy enough to be able to right-click, Save As but if that was a viable workaround I would be enforcing it.
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Aug 18, 2014 19:10
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Filthy Lucre posted:I recently learned that Chrome can open PDF files. gently caress Acrobat Reader forever. Chrome's built-in reader is not so great, though.
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Aug 18, 2014 19:21
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nitrogen posted:ok, what is this from? I am stealing this and using it everywhere. I wasn't aware that RHEL even had temp licenses; but even then isn't the license digital?
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Aug 18, 2014 19:34
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Entire network just went down. All the PoE devices went dead and no connectivity. Go into the server room to find our pretty much brand new Cisco 6800ia switches rebooting themselves, same thing in the IDF. Eight 6800ia switches controlled by a 6506-E (all less than a year old) decided to go down at the exact same time. They all thankfully came back up shortly after. I wonder what our remote engineer in NY is going to say about this one...because I don't have an NMS or access to the switches!
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Aug 18, 2014 19:46
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Sickening posted:If only all the other vendors made standardizing the bios as easy as DELL. This article reminded me of your post.  Maybe there's a reason dell bios (bioses, biosii?) are so standardised. 
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Aug 18, 2014 19:48
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Does anyone here have expirience decommissioning Zenith BDR's? We have one that we canceled the service on and had them cancel the cloud backup to stop paying overages. The local backups were still there on the device, intact. A Good backup chain going back 3.5 years, 2.17 TB of data. We get an external drive to archive this before getting rid of the unit. I power the BDR on, hook up the external drive, and then, in front of my eyes, I see the entire backup chain begin deleting itself. Instantly the whole folder goes from 2.17 TB to 0. Does anyone know if Zenith sends a kill signal or something like that when you decommission one of their machines? It's all we can come up with.
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Aug 18, 2014 19:56
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Lightning Jim posted:I wasn't aware that RHEL even had temp licenses; but even then isn't the license digital? Trick question. There's no such thing as a license. There are only subscriptions and entitlements that your registered systems are compared to (or, if you're not one of those shops that bothers registering every system, you operate on sort of a goodwill basis wherein we take your word for it that you're not actually operating 1000 systems and only paying for 200 subscriptions, in which case someone comes out to remediate it and you pay us lots and lots of money. But no, there's not a "temp" subscription you can get for building, unless they mean "we're going to temporarily exceed our allotted subscriptions to build this system and fix it up later". deimos posted:This article reminded me of your post. It's because the Dell BIOS developers are incompetent fuckwits who can barely keep it running in the first place. God help you if they have to customize anything or add functionality, because then devs at every major OS vendor get to figure out what new bugs they introduced and how to work around them.
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Aug 18, 2014 21:02
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Inspector_666 posted:Chrome's built-in reader is not so great, though.
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Aug 18, 2014 21:15
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So a small branch office has been down all day, and I've been calling and emailing the provider about it. For a long time, they were stuck on this device hanging directly off another piece of equipment and kept bouncing an interface trying to bring it up. I finally got them pointed at the right thing, and all they had for me was "Well, try and reboot it I guess, we can't." Every other location with this equipment they can reboot their end, but not this one apparently. I have a user go downstairs and pull the plug for a bit, it powers up and things come back up. Apparently its a speed/duplex issue that occasionally just changes, and doesn't default to auto. Can't wait for the yelling tomorrow.
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Aug 18, 2014 23:00
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deimos posted:Maybe there's a reason dell bios (bioses, biosii?) are so standardised. My only contribution to this conversation is to say that acronyms and initialisms like this are considered regular nouns, and so just adding an 's' to the end is a correct way to pluralize them. BIOSs. Even those that already end in 'S,' though adding 'es' instead is probably acceptable. As far as I know, this is not a hard and fast rule of the King's English and more of a convention.
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Aug 18, 2014 23:38
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Che Delilas posted:My only contribution to this conversation is to say that acronyms and initialisms like this are considered regular nouns, and so just adding an 's' to the end is a correct way to pluralize them. BIOSs. Even those that already end in 'S,' though adding 'es' instead is probably acceptable. As far as I know, this is not a hard and fast rule of the King's English and more of a convention.
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Aug 19, 2014 00:05
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A couple of idiots on another team got themselves fired last week so now I'm covering for them. And doing my job. My boss is also out so I'm taking his calls too. So the boss of the team I'm covering for this morning has decided that I'm subject to their insane rules and that I need to be checking in in the morning, out for lunch and back in, and when I leave. First thought was to laugh and walk away but I think I'm just going to ignore it until someone gets uppity. Sorry lady that poo poo ain't gonna fly.
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Aug 19, 2014 01:12
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A ticket was paged out, after hours. Called the provided number back and everyone has gone for the day. Thanks, assholes! I get back to the office from the gym (on campus) to look up the details and they provided a service tag (rather surprising, actually). Look up the service tag and find out it's a Dell Precision, which means that it's not even one of our systems. That's a PACS system, which belongs to McKesson. They need to be contacting them about it, not us.
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Aug 19, 2014 01:55
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HUGE SPACEKABLOOIE posted:A couple of idiots on another team got themselves fired last week so now I'm covering for them. And doing my job. My boss is also out so I'm taking his calls too. I dunno, they can't be all that dumb if they got out from under a boss like that.
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Aug 19, 2014 04:31
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A ticket came in over the weekend. And another. And another. Apparently an entire nursing floor's network equipment went down from a power outage and the UPS was dead so it never came back up. The primary on-call completely blew off the loving queue the whole weekend  . He didn't call the users, he didn't make any notes, he didn't close any tickets, aside from acknowledging the tickets he completely ducked it.As secondary, he asked me to acknowledge tickets for him twice, only on the second time thinking "hey maybe I should ask how to do it over the phone instead of telling skooma to do it". Neither of them had anything to do with the outage. I saw tickets in the queue, but I assumed he was taking care of it and would close them on Monday like the lead likes to do. It was before the outage anyway. He's generally lazy and doesn't care, but he's smart enough to not totally blow it off. Everyone in the office was pissed today. The lead is on vacation and coworker decided he wanted a 3 day weekend. The lead probably would have babied his rear end as usual or made rules for the entire team even though we're not the problem. There is very much favoritism going on, as even letting pages drop to him by accident(he's also my secondary) clearly annoys him even though I've never screwed him over while on-call. If I just bailed on the ticket queue this weekend the same way this guy did? I'd be fired by end of the week. I do wonder if him blowing off the on call was calculated because the lead was going to be out all week and he just got unlucky. The users weren't any help either. Nobody called to follow up and nobody thought to let the help desk know the entire floor was hosed to get network team love directly. I guess their wireless thin clients were good because they were in the bubble of APs on the other floors and didn't care about the hardwired TCs. The one time someone being a pain in the rear end would have done some good, and everyone is just chill. I hope this turns into a proper shitstorm. He's been getting away with it for too long and he's gone too far this time -- he needs to learn. This is also the last time I be a good secondary, he either acknowledges tickets himself or I let them go all day. I also obviously can't trust him to be an adult and do his job.
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Aug 19, 2014 06:10
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Che Delilas posted:I dunno, they can't be all that dumb if they got out from under a boss like that. One of them was stealing laptops and neglecting to reformat the machine so our management software is still checking in with the server. By and large I do tier 3 Mac support and we use Casper. If you're not familiar with if you can see a ton of detail on the machine. He got caught because one of the machines he swiped he put his full loving name on the account. Which we can see.
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Aug 19, 2014 07:37
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Me: Can you check the names of your smart devices to make sure it's not named "MyiMacDevice"? You can do that by going to Settings > About Client: As far as I'm aware I do not have a device named "MyiMacDevice" THAT'S NOT WHAT I WAS ASKING 
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Aug 19, 2014 10:12
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Billy the Mountain posted:Does anyone here have expirience decommissioning Zenith BDR's? We have one that we canceled the service on and had them cancel the cloud backup to stop paying overages. Yes, they do use a remote kill on decommission. It's spelled out quite clearly when you go through the decommission process on the appliance itself. If you aren't paying, you don't get anything. Even Datto appliances aren't that harsh, as far as I know.
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Aug 19, 2014 13:16
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EuphrosyneD posted:Yes, they do use a remote kill on decommission. It's spelled out quite clearly when you go through the decommission process on the appliance itself. If you aren't paying, you don't get anything. That is so hosed up. We own the device. We own the data on the device. Obviously when we canceled service we understood the cloud backups would be nuked, and that we were canceling warranty and service for the device. At no time during the process did a notification pop up indicating the Local backups would be deleted. This is so hosed. We are so screwed.
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Aug 19, 2014 15:07
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Billy the Mountain posted:That is so hosed up. We own the device. We own the data on the device. Obviously when we canceled service we understood the cloud backups would be nuked, and that we were canceling warranty and service for the device. At no time during the process did a notification pop up indicating the Local backups would be deleted. This is so hosed. Cloud. The Future™
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Aug 19, 2014 15:16
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Billy the Mountain posted:That is so hosed up. We own the device. We own the data on the device. Obviously when we canceled service we understood the cloud backups would be nuked, and that we were canceling warranty and service for the device. At no time during the process did a notification pop up indicating the Local backups would be deleted. This is so hosed. Holy poo poo, this is ridiculous.
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Aug 19, 2014 15:22
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I may be living in a socialist hell hole, but that shouldn't be legal. Your device, your data.
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Aug 19, 2014 15:24
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That strikes me as a decision made by a petty sales manager who somehow got himself included in the meeting where the decommissioning process was being discussed. "If those customers aren't going to keep paying us forever then they should get nothing! It's our software that backed it up, why should they get to use that data ever again?
Sonic Dude fucked around with this message at 15:48 on Aug 19, 2014 |
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Aug 19, 2014 15:44
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orange sky posted:Holy poo poo, this is ridiculous.
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Aug 19, 2014 15:48
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Wibla posted:I may be living in a socialist hell hole, but that shouldn't be legal. Your device, your data. This is 3 years of backups for 5 servers for a loving LAW FIRM. They are going to sue us into oblivion.
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Aug 19, 2014 15:49
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My condolences.
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Aug 19, 2014 15:51
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Billy the Mountain posted:This is 3 years of backups for 5 servers for a loving LAW FIRM. Did it do a secure wipe, or just blow away the partition table?
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Aug 19, 2014 15:57
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Did you have a contingency for if the box dies? Edit: The cloud. of course. goondolences
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Aug 19, 2014 15:58
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Billy the Mountain posted:This is 3 years of backups for 5 servers for a loving LAW FIRM. Tell them why it happened and maybe they'll help your employer sue Zenith 
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Aug 19, 2014 15:58
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I bet there is something buried in the hundreds of pages of TAC that says local storage is deleted upon cancellation of services.
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Aug 19, 2014 16:01
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Yeah, it's all going to come down to what's in the contract they signed.
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Aug 19, 2014 16:10
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AlternateAccount posted:Yeah, it's all going to come down to what's in the contract they signed. Just read entire contract. upon termination of contract and support services, we have 1 year to stop using the device and delete the software on it (A Zenith Licensed version of Shadow Snap is the backup agent they use). Nothing in the contract says anything about an automatic delete procedure.
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Aug 19, 2014 16:34
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