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christ.... this would have saved me SO MUCH time... http://www.wsusoffline.net/ according to some random Facebook commenter this tool enables you to create your own service packs for a variety of MS products. I'm currently downloading a set for 7 x86, x64, as well as Office 2010. Will be game changing if it works. And yeah, an actual update server would probably be better but this could be a very good stopgap.
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Aug 21, 2014 22:55
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Wsus takes 10 minutes to install! That said, wsusofflinehas been handy for getting updates and dsim'ing them into .wim images or mdt. It works well. ticketchat- thanks for reassuring me that I'm not insane. I keep trying to make my existing workplace better instead of just finding a new workplace. Swink fucked around with this message at 23:10 on Aug 21, 2014 |
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Aug 21, 2014 23:08
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GreenNight posted:Yeah, makes sense for what you do. I support 250 users and have had only 1 call today. No open work for me to do or projects because the boss is on vacation. Here is a project for you. Setup a ticketing system and trial it 
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Aug 21, 2014 23:40
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Varkk posted:Here is a project for you. Setup a ticketing system and trial it No way, then upper management will see that some weeks we only get 1 ticket, and why the gently caress are we paying you guys all that money for. We have a huge budget and we pay good money to make sure poo poo works, but they might not see it that way.
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Aug 22, 2014 00:27
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Swink posted:ticketchat- thanks for reassuring me that I'm not insane. I keep trying to make my existing workplace better instead of just finding a new workplace. Sometimes, especially when your boss is actively hostile to improvement, you just need to let go and move on 
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Aug 22, 2014 02:52
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Swink posted:ticketchat- thanks for reassuring me that I'm not insane. I keep trying to make my existing workplace better instead of just finding a new workplace. Find new workplace.
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Aug 22, 2014 02:56
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Whatever happened to corvettefisher? I think I may have missed how that saga ended with him.
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Aug 22, 2014 03:26
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gfsincere posted:Whatever happened to corvettefisher? I think I may have missed how that saga ended with him.
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Aug 22, 2014 03:43
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Well drat. Well that sucks. I wonder if he ever YOTJ and got up out of his terrible situation.
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Aug 22, 2014 03:53
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Any situation he finds himself in is largely of his own doing.
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Aug 22, 2014 04:33
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stubblyhead posted:Any situation he finds himself in is largely of his own doing. I hate to say it, but I agree. I definitely did the opposite of what he did when I found myself in similar situations, and things worked out great.
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Aug 22, 2014 04:50
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anthonypants posted:His account was deleted and he's definitely not the same user as Dilbert as gently caress. RIP
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Aug 22, 2014 11:50
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That is the joke, yes, well done.
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Aug 22, 2014 11:52
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Lum posted:Who needs a drip-loop on an exterior cable anyway? Eek. I'd get out a silicon sealant gun and block that poo poo up thoroughly, that's a nice problem waiting to happen. gfsincere posted:Well drat. Well that sucks. I wonder if he ever YOTJ and got up out of his terrible situation. It was sarcasm. He's Dilbert as gently caress.
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Aug 22, 2014 12:03
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guppy posted:That is the joke, yes, well done.
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Aug 22, 2014 12:17
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HalloKitty posted:Eek. I'd get out a silicon sealant gun and block that poo poo up thoroughly, that's a nice problem waiting to happen. Won't help in the long run due to capillary effect.
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Aug 22, 2014 12:35
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HalloKitty posted:Eek. I'd get out a silicon sealant gun and block that poo poo up thoroughly, that's a nice problem waiting to happen. I made them send out another engineer and fix it properly. This time I got an actual OpenReach engineer and a new drop run from the gutter. In fairness, it's probably now the only thing in that shithole house that has been done properly, even as it was in that photo is insignificant compared to things like the boiler that leaks through a hole in the floor onto a 240V mains socket and the gas meter. A month later I moved out anyway, to a place that still has builders in sorting things out and, well, it's a shame that the builders cut the cable and removed the master socket, isn't it. Lucky for me this meant they had to run a new drop and I got to choose where the master socket went. The engineer didn't care as I got him to re-use an existing hole through the wall saving him some effort. (It still drops from 7000/1000 to 6200/90 when it rains though, expecting OpenReach this afternoon to hopefully sort it. This BTW is why I haven't posted in these threads in ages, and have ignored the last 2000 posts in each. Lum fucked around with this message at 14:15 on Aug 22, 2014 |
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Aug 22, 2014 14:12
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Lum posted:I made them send out another engineer and fix it properly. Ah, good. Much better than a short term bodge. When my DSL was playing up a while back, I had an OpenReach engineer come, he replaced the entire line to the house from the pole, including installing a master socket. That helped a lot. Especially since the old wiring was Post Office, and had no master socket. The joys!
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Aug 22, 2014 15:14
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HalloKitty posted:Ah, good. Much better than a short term bodge. When my DSL was playing up a while back, I had an OpenReach engineer come, he replaced the entire line to the house from the pole, including installing a master socket. That helped a lot. Especially since the old wiring was Post Office, and had no master socket. The joys! ahaha, so you had a big bell bolted to your wall somewhere. Still no sign of today's engineer, supposed to come between 1-6 so a few hours yet.
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Aug 22, 2014 15:19
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A ticket came in ... and then I cleaned out my entire queue because it's my last day. New job starts on Monday! 
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Aug 22, 2014 21:48
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Is Autotask still janky as poo poo to use? I last used it a couple of years ago and couldn't stand it. Oh poo poo, I missed the second line D: Congrats dude. DrAlexanderTobacco fucked around with this message at 23:30 on Aug 22, 2014 |
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Aug 22, 2014 22:15
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Sonic Dude posted:A ticket came in ... and then I cleaned out my entire queue because it's my last day. Gratz and good luck!
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Aug 22, 2014 23:29
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DrAlexanderTobacco posted:Is Autotask still janky as poo poo to use? I last used it a couple of years ago and couldn't stand it. It gets worse with every update, I think. For example, they integrated change management, which my company didn't use because we were very small and they'd be like 1 person each. However you can't disable them, and just by creating an incident off of a problem ticket, it automatically assumes you want to make change requests with your 0 available approval boards.
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Aug 23, 2014 00:02
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Sonic Dude posted:A ticket came in ... and then I cleaned out my entire queue because it's my last day. Please tell me you just deleted all your open tickets instead of reassigning them or putting them back into the unassigned pool. Please?
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Aug 23, 2014 03:09
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Che Delilas posted:Please tell me you just deleted all your open tickets instead of reassigning them or putting them back into the unassigned pool. I closed that poo poo.  In actuality, I started handing off new stuff to the person who was taking over for me when I put in my notice. I only had a few open tickets today and they were ones I knew I could finish up.
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Aug 23, 2014 03:42
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Had a customer log a sev 1 ticket which had a 700 page report from their auditors attached with 'please advise on the parts which reference your product'. Err how about "no". When told if they have a specific question then log a ticket for it, they took it a bit literally. They managed to log over 200 tickets (one for each page) before we managed to make them stop as they weren't replying. Just to make things even more fun this was Christmas day when support is down to bare bones levels and management are like unicorns. Normally you wouldn't get a single call on Christmas, so 200 caused a bit of a sense of humour failure. On the plus side my metrics for that month were fantastic with an extra 200 closures.
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Aug 23, 2014 08:22
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Baconroll posted:On the plus side my metrics for that month were fantastic with an extra 200 closures. Put this on your brag sheet and file it away for the next time you're up for a raise.
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Aug 23, 2014 22:37
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quick background: we store data tapes. Sometimes we assist clients of ours with restoring data for legal matters and the like, for a fee. Sometimes, we win our competitors clients because they come to us for independent data restoration jobs. This ticket is the latter. The client uses a MSP to manage their IT. They have a backup system in place and the client wants us to independently verify the backups are usable in the event of a disaster. They have a pretty standard setup - AD server, Exchange, SQL server and a file server. all done in vCenter. I restore all the servers .vmdk's successfully, except the AD server - BE2012 fails to create the virtual disk. I tell the MSP that it fails, and supply the error code in an effort to get some support in case they have done it a special way. They tell me to patch BE2012 as its a known issue. I already did this, but do it again out of chance that it failed. Again, it fails. We have a conference call and I grant remote access to the client to view the SQL server, as requested in the contract. This works fine. It was created in vCentre, but we only have Workstation installed/licensed. We got it up and running by creating a blank VM in VMWare workstation and then attaching the existing virtual disk. We have done this for all our previous restore jobs. MSP gets mad that AD server wont restore and they offer to do it internally to check. they are successful. I re-iterate that it is failing to create the disk, and thus the restore is not successful. He asks me how I am restoring it, and I say we are doing it to VMDK and then attaching the .vmdk to a blank VM in Workstation. He goes on to say that its not working because we are not restoring to the vCenter platform and Workstation is not compatible. I once again tell him the data fails to restore from the tapes we were provided, and that its not even touching the Workstation platform. Workstation is not the problem here. He then proceeds to request us to purchase and install a licensed version of vCenter for the sake of this job. I then send him screen shots, CC'd to the client, showing all the other servers working in Workstation with no issues. I also send a screenshot of the error from BE2012, and the job monitor showing the numerous attempts. I am waiting for his response.
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Aug 25, 2014 04:24
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well a ticket came back a while ago. and this is written by 1st level...quote:I HAVE IN CALENDAR WEEK HAD A TECHNICIAN ON SITE BUT THE ERROR IS NOT BEEN CORRECTED. THE PC IS RUNNING BUT NOT MORE
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Aug 25, 2014 13:44
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airdisc posted:well a ticket came back a while ago. and this is written by 1st level... I have no words. e: except SEND THE BASS
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Aug 25, 2014 13:48
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airdisc posted:well a ticket came back a while ago. and this is written by 1st level... We all want to lord over Gunther once in a while
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Aug 25, 2014 14:03
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airdisc posted:SEND THE BASS. This needs to go in the thread title.
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Aug 25, 2014 14:10
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Renegret posted:SEND THE BASS That email just degenerated so fast. Mind you it was doomed after the second letter was still uppercase.
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Aug 25, 2014 14:44
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Volmarias posted:We all want to lord over Gunther once in a while 
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Aug 25, 2014 14:49
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Request unclear. Do you want fish or a beat?
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Aug 25, 2014 14:49
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Just make sure you don't drop the bass when you send it - we don't need an MLG montage of tickets, the work is bad enough without epilepsy.
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Aug 25, 2014 15:13
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airdisc posted:well a ticket came back a while ago. and this is written by 1st level... Obviously this: https://www.youtube.com/watch?v=-ozbX-yM8ao
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Aug 25, 2014 15:23
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SubjectVerbObject posted:Obviously this: "The fish doesn't sync with the beat. Please make sure it has the latest updates. Do the needful."
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Aug 25, 2014 15:27
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I'm really starting to like sales people selling next business day contracts by promising the following: 1: It's always next business day, no matter what. 2: Even if the part needed isn't on the correct continent, it's still next business day. 3: The tech will fix all software issues. 4: They (We) will also handle all back ups and reinstalling the os no matter if you are using some weird freak hybrid of windows that only your company gets and no one has any installation media for any more. 5: You can call without doing any troubleshooting, and you do not have to do any troubleshooting at all, the tech will come do that for you. 6: The computer will be fixed next business day no matter what. Like there are ways to get this, don't get me wrong, but you don't get it for 100€ when you buy one computer. That costs 400€. You just don't. loving sales people.
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Aug 25, 2014 15:37
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Hey, show of hands, how many of you, when given an oem keyboard in a box, find yourselves holding it like a firearm? Something about those brown cardboard boxes brings out the ten year old in me.
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Aug 25, 2014 16:31
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