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Collateral Damage posted:So apparently whoever installed the sensor did so by cutting about 5cm (2") of insulation off the inlet pipe (which carries water at about 6C/42F) and duct taping the sensor to the bare metal, without replacing the insulation. Cue one thermistor shorted out by condensation. What the bloody gently caress? Hope that installer got fired- hahaha, who am I kidding?
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Sep 17, 2014 16:47
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I think I know who did it, and he quit over a year ago. The sensor was supposed to be waterproof, but I guess not.  There's signs of condensation dripping on the floor below, but it's been very little and never pooled. I'm just gonna replace the sensor and add the missing insulation.
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Sep 17, 2014 17:56
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Collateral Damage posted:The sensor was supposed to be waterproof, but I guess not. Some people think that "waterproof" translates to, "bring it on, pussy."
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Sep 17, 2014 20:28
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Dick Trauma posted:Behold, gentlemen! The most damaged iPhone I've ever seen. At that point I would have held up my hand and pulled out a tape recorder or video recorder and told him to please repeat that, with the understanding that senior management would be reviewing the incident. Only a loving moron would think that a tumble down some stairs would bend hardened metal like that (or perhaps senior management), and let's not forget the ground-in concrete or asphalt dust on the other side of the case.
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Sep 17, 2014 21:32
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I know someone who ran over their phone. It looked exactly like that.
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Sep 17, 2014 22:14
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I'm looking up drivers for a laptop, what's the service tag? Hmm.. Truly, a service tag to inspire confidence. Dr. Arbitrary posted:I know someone who ran over their phone. It looked exactly like that. Same, but it was an iPad. 
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Sep 17, 2014 22:21
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Entropic posted:I'm looking up drivers for a laptop, what's the service tag? Hmm.. CEO left his company iPad on the top of his car once. It fell off and got run over, and we didn't find out until it was mailed back to us 3 days later by whoever found it on the road. Of course by that time we had gone out and grabbed a Surface, an iPad air and a Samsung Tab so he could "see which one he liked best". And of course he still has all 3, plugged in at his desk, collecting dust, while he lugs around the 5 year old Toshiba laptop we are never ever going to replace. 
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Sep 17, 2014 22:32
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Antioch posted:Of course by that time we had gone out and grabbed a Surface, an iPad air and a Samsung Tab so he could "see which one he liked best". And of course he still has all 3, plugged in at his desk, collecting dust, while he lugs around the 5 year old Toshiba laptop we are never ever going to replace. You have some sort of mythical CEO that actually does work rather than trying to look impressive and trendy while at meetings and on the road?
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Sep 17, 2014 22:34
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Entropic posted:Same, but it was an iPad. 
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Sep 17, 2014 22:55
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Haha wow
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Sep 17, 2014 22:55
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Worst I've had is someone leave a field laptop on top of their car and drive away sending the laptop the concrete. Surprisingly it was relatively fine. Bless Speck cases. Of course I removed it from field duty and gave it to the person who did it as a reminder of what they did.
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Sep 17, 2014 23:03
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nexxai posted:My client's iPad was folded in half after it was inadvertently left on the roof of their truck as they were leaving the airport: Coming in 2015 - the iFold
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Sep 18, 2014 00:29
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I guess I take it for granted that I'm not allowed wifi so I don't have to deal with tablets at all Also luckily we can only issue blackberrys for remote email access and we lock them down to calls/texts/email only ... It's kind of crappy but oh so wonderful to support!
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Sep 18, 2014 00:41
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Daylen Drazzi posted:At that point I would have held up my hand and pulled out a tape recorder or video recorder and told him to please repeat that, with the understanding that senior management would be reviewing the incident. Only a loving moron would think that a tumble down some stairs would bend hardened metal like that (or perhaps senior management), and let's not forget the ground-in concrete or asphalt dust on the other side of the case. I actually checked with my new boss (who was here for only the third time) and he didn't want me to pursue it.
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Sep 18, 2014 00:45
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To be honest it's not really worth your time or the company's time to pursue the people who break their iPhones "accidentally" in completely transparent ways
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Sep 18, 2014 02:03
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Dick Trauma posted:I actually checked with my new boss (who was here for only the third time) and he didn't want me to pursue it. Well hell, if he's cool with it then let everyone know that management is fine with replacing any/all damaged iPhones with the new 6, and that there will be no questions asked NO MATTER WHAT.
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Sep 18, 2014 02:03
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I had a heavy steel can of ammo fall on my ipad from 5 feet above the desk and only scratch the surface. I am suspicious of anyone who "accidentally" annihilates one - those things are surprisingly durable.
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Sep 18, 2014 03:38
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A while back, I had a user who drove a big-rear end truck, with big-rear end, heavy-as-poo poo doors. He got out of the truck one day, his iPhone 4 fell out of his pocket, and apparently it landed in the door frame as it was closing. I wish I had some good pictures, it was pretty impressive how much damage it took. One of the corners was peeled back. He was super-apologetic, and completely up-front about what happened. It wasn't a huge deal, since he was out of contract by about three months at that point.
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Sep 18, 2014 04:30
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A text came in (names cropped out for peace of mind) I asked someone who can spell better to clarify  It's like trying to decrypt ancient runic tablets. This is also the same person/laptop as this post from last month. I am not in tech support. I am the small business owner's "son who is good at computers". While I'm certainly willing to take a swing at it, I really don't deal with this bullshit often so delousing Windows isn't among my well-used skills. Javid fucked around with this message at 05:59 on Sep 18, 2014 |
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Sep 18, 2014 05:54
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So, been battling with some certificate renewals to a DMZ ISA server. did it 2 years ago in an hour or so. now the keys are not exportable from the renewed certificate. wtf. ISA wont' accept them, because key.
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Sep 18, 2014 13:21
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angry armadillo posted:I guess I take it for granted that I'm not allowed wifi so I don't have to deal with tablets at all Does your company know that RIM is circling the drain and a migration path is a good idea?
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Sep 18, 2014 13:41
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Volmarias posted:Does your company know that RIM is circling the drain and a migration path is a good idea? Hasn't RIM been circling the drain for almost a decade now?
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Sep 18, 2014 13:47
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RFC2324 posted:Hasn't RIM been circling the drain for almost a decade now? Almost a decade? No, not nearly. It's only been the last several years that the writing has been on the wall, at least as far as I've seen. Their failure to react to iOS and then Android was the germ of their problems, but they had a couple of years to fix their mistake, which they steadfastly refused to. Suddenly they got into the position of playing catch-up when they realized that people wouldn't use lovely keyboard phones forever, but it's kind of too late. They definitely had time to fix their problem years after the launch of iOS and Android.
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Sep 18, 2014 13:50
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Well they did give it a try with BB10, but heh.
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Sep 18, 2014 14:17
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We are being required by a client to have an SOC 2 Type 2 audit/certification done. I don't even know where to start. Any suggestions? The terrible ticket part of this is: "Can you have this done by next week?"
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Sep 18, 2014 15:40
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Gerdalti posted:We are being required by a client to have an SOC 2 Type 2 audit/certification done. I don't even know where to start. Any suggestions? You'll probably have to hire an outside auditing firm.
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Sep 18, 2014 15:42
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m.hache posted:You'll probably have to hire an outside auditing firm. It should be pretty expensive as well. I hope someone took that in account before they agreed to the audit.
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Sep 18, 2014 15:44
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I'd love a recommendation for an Auditing Firm. They all look like scummy legal/accounting firms to me and I just want to say no. The trick will be getting a quote, and then going back to my people and saying "No, you do not need PII for your task, so stop saying you do, or find $x in the budget."
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Sep 18, 2014 15:46
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Gerdalti posted:We are being required by a client to have an SOC 2 Type 2 audit/certification done. I don't even know where to start. Any suggestions? That is a terribly huge audit project that will take you months...months to complete using an outside firm. My company has been prepping to do one for over 8 months now, but they are dragging their feet because its so drat expensive.
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Sep 18, 2014 15:47
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I can't imagine a company who requires SOC 2 Type 2 compliancy would be under the impression it could be done in a week. Maybe ask them why they require that sort of compliance and use another client as an example of why they don't need it.
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Sep 18, 2014 15:50
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Mustache Ride posted:That is a terribly huge audit project that will take you months...months to complete using an outside firm. Ballpark price? I'm just going to reply back (to my people) "No, an SOC 2 Type 2 audit can take up to a year and be as expensive as X". I just need a number for X. There are actually 4 companies involved in this, 2 of them have already said no. Apparently this is a client that gets some funding from the federal government, who has strict policies on how that data is handled due to that (at least that's the best I can get from them).
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Sep 18, 2014 15:57
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Gerdalti posted:Ballpark price? I'm just going to reply back (to my people) "No, an SOC 2 Type 2 audit can take up to a year and be as expensive as X". I just need a number for X. http://www.trustnetinc.com/Compliance/cost-of-a-soc-report.html First google post shows low end of 40k high end of 100k+
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Sep 18, 2014 15:59
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Gerdalti posted:Ballpark price? I'm just going to reply back (to my people) "No, an SOC 2 Type 2 audit can take up to a year and be as expensive as X". I just need a number for X. So you are just in the bidding phase of things? No wonder.
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Sep 18, 2014 16:09
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Yeah, we're a 75 person business with 1.5 IT people. Sure I like to think I run a tight and secure ship, but this whole thing is ridiculous. I'm just going to take vacation days and hide in the woods until it's over I think.
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Sep 18, 2014 16:16
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Gerdalti posted:Yeah, we're a 75 person business with 1.5 IT people. Sure I like to think I run a tight and secure ship, but this whole thing is ridiculous. I'm just going to take vacation days and hide in the woods until it's over I think. If your company is in the business of bidding on stuff like this and you are going to continue to play this role its probably a good idea for you not to hide out but to get your poo poo together. Treat it as the learning experience that it is.
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Sep 18, 2014 16:20
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Re: iPhones and iPads. https://www.youtube.com/watch?v=lAl28d6tbko
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Sep 18, 2014 17:05
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Sickening posted:If your company is in the business of bidding on stuff like this and you are going to continue to play this role its probably a good idea for you not to hide out but to get your poo poo together. Treat it as the learning experience that it is. I think this is just a case of "too big for our britches". No one wanted to involve me in any of the actual discussions, and then went "Oh, I'm sure IT can get that done pretty quickly". This is not our typical client, and considering the cost of the SOC 2 Type 2 audit would far exceed (even at the low end) the money the client would pay us over a year, it seems like it's probably not the right choice business wise. All other companies involved how now stated that the requirements are too much and would be unprofitable to implement, which is exactly what I said.
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Sep 18, 2014 17:12
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Customer started a freakout at 3 AM and submitted twelve urgent tickets within thirty minutes about how insecure our default shipping firewall configuration is because the first rule when you do 'iptables -L' is 'ACCEPT all -- anywhere anywhere'. When someone submits an urgent ticket, it flags every support-capable person. We're not a big company, but apparently I'm the only person stupid enough to leave his cell phone next to his bed. I explain via email, briefly, that this rule governs the loopback interface and without it, internal functions like accessing authentication databases will fail. And all he had to do was run 'iptables -L -v' to see that it is in fact the localhost device. After deleting the eleven redundant tickets for the one I explained. Everything seemed cool, no answer from user, I go back to sleep. Motherfucker somehow finds my not-listed-on-any-company-directory, we-don't-do-phone-support actual cell phone number and *calls me*, threatening legal action for shipping a grossly negligent product. I think I hung up on him, but I'm not sure. Our CEO just came into my office and asked me to revoke dude's licenses pending whatever legal poo poo is going to happen. e: For the record, the way this guy was talking Internet Tough, nobody around here thinks real legal action is incoming - "as I explained I have been writting firewall scripts for about 10 years so I know what I am talking about" features prominently in his emails. Exit Strategy fucked around with this message at 17:24 on Sep 18, 2014 |
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Sep 18, 2014 17:17
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Gerdalti posted:I think this is just a case of "too big for our britches". No one wanted to involve me in any of the actual discussions, and then went "Oh, I'm sure IT can get that done pretty quickly". This is not our typical client, and considering the cost of the SOC 2 Type 2 audit would far exceed (even at the low end) the money the client would pay us over a year, it seems like it's probably not the right choice business wise. All other companies involved how now stated that the requirements are too much and would be unprofitable to implement, which is exactly what I said. That was our quandary too. We're a small 30 person eDiscovery/Forensics firm and we're trying to branch off into offering our services to larger corporations that require a SOC2 in order to host their data on our systems. Even though the cost is more than the potential business we have now, I keep trying to tell them that little icon on our website will bring so much business our way. I thought I had the partners convinced, but they seem to be wavering.
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Sep 18, 2014 17:21
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Mustache Ride posted:That was our quandary too. We're a small 30 person eDiscovery/Forensics firm and we're trying to branch off into offering our services to larger corporations that require a SOC2 in order to host their data on our systems. Even though the cost is more than the potential business we have now, I keep trying to tell them that little icon on our website will bring so much business our way. Anything that doesn't equal short term profits is hard to sell. I am stuck between thinking that this is just where business shifted to over the years or if its always been this way and I was just naive.
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Sep 18, 2014 17:25
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