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Had a little bit of free time late in the day (bosses' cube) 
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Sep 25, 2014 07:47
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...You set up a camera to spy on your bosses? Are you trying to look down their top or something?Mrit posted:Its not only IT. It is also terrible service techs. As I stated. The important part is to understand why a problem is happening, not just say that 'printers suck, lol'. This can be a tech that doesn't explain how to setup services on the mfp, provide firmware updates that solve problem, or train users to keep them from jamming the machine every 5 minutes. And of course 700MB driver packages don't earn them any good will either.
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Sep 25, 2014 08:05
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Knormal posted:...You set up a camera to spy on your bosses? Are you trying to look down their top or something? No of course not He set up the camera system, its default view is in a totally different direction (they can be repositioned/re-aimed by anybody with this software + pw) a few different employees use the system I added a note to the top of his cube wall, see: bottom right of second cap
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Sep 25, 2014 08:09
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Lamar Smith R-TX posted:Had a little bit of free time late in the day
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Sep 25, 2014 08:59
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So I was forced to upgrade to Lync 2013 yesterday. Our company sprung for the basic version, which saves us a cool amount of money (which we make more money every second than how much we saved by not taking the professional version of Lync). HOLY poo poo THIS IS THE BIGGEST PIECE OF poo poo SOFTWARE I HAVE EVER loving USED. I've had spyware installed that was better loving coded than this loving horrible poo poo is
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Sep 25, 2014 13:32
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It's like Microsoft looked at the development of IM clients over the past 10 years or so, wrote down a list of all the good features that have emerged during that time and then said. "Let's not include this in Lync 2013"
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Sep 25, 2014 14:00
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Collateral Damage posted:It's like Microsoft looked at the development of IM clients over the past 10 years or so, wrote down a list of all the good features that have emerged during that time and then said. "Let's not include this in Lync 2013" We've given them a document of at least 20 pages with bugs we've experienced so far, at least half of them have come back to us as "Yeah we're not going to fix this"
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Sep 25, 2014 14:10
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Migishu posted:We've given them a document of at least 20 pages with bugs we've experienced so far, at least half of them have come back to us as "Yeah we're not going to fix this"  I'm going to try convince my boss to stay on Lync 2010.
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Sep 25, 2014 14:15
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Malek posted:A cold-call transfer came in ... from Comcast. A lot of Comcast tech support is outsourced, especially home network. Cold transferring calls to random numbers is about par for the course.
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Sep 25, 2014 14:34
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tehloki posted:I've seriously taught my users the same things over and over again and there is a large group that just never seems to learn anything. I don't think I'm a horrible teacher, considering most people I teach a printer thing to learn it within 30 seconds In the past two months I have had to suit up to go into a surgical suite to adjust the paper guide on a Phaser no less than five times. If the guide isn't touching the paper in the tray it will report a jam, even if a jam isn't presnet. Every time I'm there I pull the tray out and show them why it's reporting a jam, move the guide an inch, put the tray back in, problem solved. Every time they load paper they complain it jams and I have to go put on scrubs and show them again. Yes, printers are finicky. It'd be great if users were capable of learning.
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Sep 25, 2014 14:38
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Hai thread! It's poo poo-flinging time! Just as bad as printers, maybe? I'm responsible for all of our monitoring across our entire enterprise - which is a big deal, and has been getting better the more time I get to work on it and get rid of things like assholes who functioned on least privilege principle for granting access to our monitoring applications and the data they provide. As a result of our internal audit they realized that people who are responsible for our biggest production applications - you know, the ones who have budgets with 2-3 more zeroes than mine, have refused to give me any access to monitor any of their applications for over a year. I have no access to query databases or applications for said production tools. Not even SNMP access on the associated boxes. Hilariously, the excuse has been because access is audited - a nice circular argument. This just reached director level and the only step above that is CIO. Good times ahead. Also, Lync 2010 is a hell of a lot more reliable than 2013 so far in my experience as well.
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Sep 25, 2014 14:51
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Lamar Smith R-TX posted:Had a little bit of free time late in the day I like the little paper strip addition on the cubicle wall.
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Sep 25, 2014 15:31
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I introduced a user to regex's today.  He used it to fix a user error induced bug that he has been angry at my software over. He went through his MSWord copied to html tables and removed the inline width settings.
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Sep 25, 2014 22:01
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KoRMaK posted:I introduced a user to regex's today. Now you have two problems.
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Sep 25, 2014 22:05
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The shellshock/bashbleed ticket bus has arrived - Metrics are going to be great this month ! At least I'll be able to cut and paste a standard reply into most of them. The best thing about these high profile security alerts that get into the mainstream media is the tickets for systems we thought were long since extinct. Theres nothing more rewarding than getting a ticket some ancient system and passing the buck to some new graduate who was still teething when it was last patched.
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Sep 25, 2014 22:15
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KoRMaK posted:I introduced a user to regex's today. I learned how to use the basics of regex about a week ago, and I've been trying to use it for every problem since. It feels good.
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Sep 25, 2014 23:48
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Hughmoris posted:I learned how to use the basics of regex about a week ago, and I've been trying to use it for every problem since. It feels good.
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Sep 26, 2014 00:11
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Malek posted:A cold-call transfer came in ... from Comcast. That's how you work the metrics. They probably got a bonus for lowering their call times. Customer satisfaction? What's the use in that anyway.
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Sep 26, 2014 00:18
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A director came in. I was waiting for my GF to come so I could take my lunch with her and a director comes in personally and asks for a move urgently. This is out of the ordinary for this manager as we hardly ever hear from her and this kind of thing is handled by lesser managers in her department. We're not especially busy, so I accept. I even have her put in a ticket. I show up at the appointed time... the users don't seem to get that a move is taking place. The lady on one computer tells me to come back tomorrow. I have to go tell my coworker to put the computer on the other side of the transaction back since we are not going to be able to do this today. Nothing is ready. There aren't enough data drops and the desk hasn't be moved. She also told the other departments this only a couple hours ago that this was her will. One of them told me she pretty ambushed him. This is not just dumb users being dumb. Her behavior is frankly strange. It's like she got up this morning and decided to move these people and would see to it personally, but this was never her style until today. She was hands off and had underlings put tickets in and coordinate stuff, and only get involved when her approval was needed per policy. I'm considering just blowing off the whole matter. I'm not even mad about our time getting wasted, I just don't want to move people who may not even be aware that they are even supposed to be moved.
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Sep 26, 2014 06:14
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At my new job they use some software called centennial to monitor the estate. Full software inventory in it. I noticed the other day someone had set up a custom query to search for bittorrent installs and it actually finds two machines! I speak to my boss who says to fire emails off to the local IT guys to uninstall and deal with the fact they had permission to install this. This is the reply I get from one of them. quote:All our users have admin rights. Only the warehouse user and generic users have standard rights. ITBOSS is aware of this. I dunno about you, but I'd consider stopping my user-base from installing random poo poo and destroying their computer/network pretty high priority. Apparently not!
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Sep 26, 2014 09:23
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LordVorbis posted:At my new job they use some software called centennial to monitor the estate. Full software inventory in it. I noticed the other day someone had set up a custom query to search for bittorrent installs and it actually finds two machines! Aren't you blocking ports you don't officially use any way?
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Sep 26, 2014 09:27
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Crowley posted:Aren't you blocking ports you don't officially use any way? Yes for stuff on our (European) domain. Sites that have their own, which is pretty much anywhere outside of the EEC have their own CRAZY setup. The fact we've even got something reporting on them seems magical.
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Sep 26, 2014 09:56
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So, apparently Lync 2013 has issues with copy/pasting. As in, it will randomly not actually copy anything you've highlighted. e: Oh, and here's one our system administrators did: Hyperlinks have been disabled for "security" reasons, but when you copy/paste (if it works), it also copies the "HYPERLINK=" from the source code. Great job. Migishu fucked around with this message at 11:44 on Sep 26, 2014 |
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Sep 26, 2014 11:37
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Migishu posted:As in, it will randomly not actually copy anything you've highlighted. I actually seem to have been having this problem in Win 7 in general lately. I keep having to copy things out of, say, notepad, twice.
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Sep 26, 2014 12:35
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Migishu posted:So, apparently Lync 2013 has issues with copy/pasting. 
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Sep 26, 2014 12:43
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I've given up on putting anything but plain text into Lync. Fire up a notepad window, paste there, copy again, paste into Lync.
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Sep 26, 2014 14:12
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AreWeDrunkYet posted:I've given up on putting anything but plain text into Lync. Fire up a notepad window, paste there, copy again, paste into Lync. Or use PureText, Takes less steps.
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Sep 26, 2014 14:17
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A ticket came in. Guy wants full write access to his hosts file. On the one hand, no. On the other hand, why? On the third hand, hahaha, gently caress no. Apparently, he needs to access an old version of the website on a different server, and thought loving with the hosts file was the way to go. Fortunately, my boss is of a same mind as my third hand. He's enough above my pay grade that I'm absolutely certain he only wanted it for the reason specified, not for  What am I talking about, I've taken off computers of every level, from new postgrads to senior staff. New postgrads are the most fun, though. Dumb bastards put on pirated versions of Office and Matlab when the machine has our own versions installed. They even do it for the same goddamn versions! "No, it's not your laptop. We bought it for you to work on, so it's ours. Now go away while we reimage it and get rid of your terrible porn and awful taste in movies, and you might get it back when we've had a word with your supervisor about appropriate use of university resources."
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Sep 26, 2014 14:59
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I'm back. We signed a new contract and we have 6 users (already current employees) starting tomorrow to fulfill it. The only thing we need to do technologically is access a website. No problem right? In his infinate wisdom, and hatred of Windows, the CIO has ordered us to build six Centos7 desktops so they can get to this website. What's that? They still have to do their old jobs too? (requires windows applications) Oh, we can't just have them use their old desktops? Solution: Have them VNC into their old desktops from their Centos desktops. Bonus solution: keep both computers at their desk.
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Sep 26, 2014 16:45
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 What can Chrome on CentOS do that Chrome on windows can't?
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Sep 26, 2014 16:54
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"not get viruses" Nevermind the fact that they still have to use their old windows desktops.
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Sep 26, 2014 17:13
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Most of the users at my site have two desktops, one on each network, one of which is completely airgapped from the internet. Except lots of other users, me included, have a big fuckoff switch to switch to the airgapped network, so idk what the point anymore.
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Sep 26, 2014 17:30
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DigitalRaven posted:What am I talking about, I've taken This reminded me of a time when I worked corporate IT - we'd get laptops for executives and managers who traveled a lot, and I had to help work on a senior exec's that was completely hosed. Wouldn't boot up, kept giving "no boot device found", we figured the drive itself was toast. The day shift guy who worked on it before me handed it off and said he thought it was a virus that corrupted the MBR, we just need to try to get his work data off it. No big deal right? Wrong. I had to pull the drive out and put it in an external cradle to even try to get into it, and even when it "saw" the device I had to run a disk check/repair on it 4 times before it would let me into it to get to any files. After that, I found the guy's profile, backed up all the data inside, plus any other folders that were saved on the C: drive itself. While doing this, I noticed 2 big red flags: he had both Limewire and Kazaa loaded on the machine, and I suspect that the virus came from one of them. I kept this little tidbit handy for later on, in case I ran into any trouble from said exec about any data. Overall, spent almost 4 hours pulling data manually from the drive and saving to a 4GB flash drive. Now, since we assumed the drive was toast, we bought a new one and put it into the laptop, reimaged, and loaded all his apps back onto it. Got his data restored, and he emails in to me, CC's the support desk and my manager on it, asking where the rest of his files were. He had music and movies and family photos and WE'D BETTER GET THEM RECOVERED OR ELSE. I responded back that, per our agreement form that every employee signs when they get a laptop, we are NOT obligated to back up any personal data (includes music, movies, photos) because this is a WORK machine and your personal data should be kept elsewhere on your own device. Dude loses his poo poo, freaks out at my boss, me, and the team, and demands that we recover everything since we still have the drive. At this point I'm half smiling, yet annoyed, so as professionally as I can, I reply all on the email so the exec, my boss, my teammates, and even the exec's boss are in on the communication. I let them know that yes, I have the drive, and while backing up data I found programs such as Limewire and Kazaa that are used for illegal file sharing and download, and I have no way to tell what music or movies on his laptop are legitimate versus which are not. Additionally, I mention this could open our network up to possible outside threats, and also subject the company to legal action. Half the responses I got from my team and boss ranged anywhere from "are you serious" to "holy poo poo  ", said executive never responded, I delivered the old drive to my boss who met with the exec's boss and had a meeting. Never heard what happened after that, but yeah...if you're gonna be stupid, especially with people more technically adept than you are, get ready to get your rear end handed to you.
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Sep 26, 2014 18:05
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I love people who think they need to tell everyone your torrent program is illegal.
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Sep 26, 2014 18:24
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SEKCobra posted:I love people who think they need to tell everyone your torrent program is illegal. Yes, because in the corporate world, kazaa and limewire are (were) used for totally legit, business-related reasons by sales drones, such as
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Sep 26, 2014 18:29
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SEKCobra posted:I love people who think they need to tell everyone your torrent program is illegal. Yeah, I'm sure the guy was just using it to download Linux ISOs. Ozz81 was being totally unfair to him!
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Sep 26, 2014 18:30
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Doesn't everyone distribute their software products through shady p2p programs officially?
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Sep 26, 2014 18:31
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Orcs and Ostriches posted:Doesn't everyone distribute their software products through shady p2p programs officially? Only when I need to make sure everyone get's it. I usually send it as "Click here for Invoice.exe"
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Sep 26, 2014 18:32
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Orcs and Ostriches posted:Doesn't everyone distribute their software products through shady p2p programs officially? Facebook used to use bittorrent to distribute their binaries for their server farm.
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Sep 26, 2014 18:38
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spog posted:Yes, because in the corporate world, kazaa and limewire are (were) used for totally legit, business-related reasons by sales drones, such as Redhat Linux version 7 beta, for instance. (and I got in trouble for it because I left it running for two weeks)
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Sep 26, 2014 18:43
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