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The Electronaut posted:Eight super smug.  
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Oct 1, 2014 01:47
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The Electronaut posted:Eight super smug. But not very rigid 
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Oct 1, 2014 01:54
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Thought I griped about this here, guess not. Back in August I had an issue where a phone would intermittently lose data and voice abilities (as distinct from "lose signal") in one city only. Still showed the right network, full bars, e/3g icon, but web requests timed out and calling didn't do anything. It would work for a couple minutes then crap out for an hour, no discernible pattern other than it working better towards one side of town. Everywhere else, it functions without issue. First line walks me through a device reboot in passable English, still not working. Next guy, the next day, same result. Email support files a ticket with the tech guys to check on the towers there, who promptly close it with "no fault found". Email support does not tell me this until I ask what's up a week later. Reboot device, reboot device with sim card out, new sim card (which they paid for at least), still no change. They maintain that there's nothing wrong with the towers and want to do a factory reset on the phone or "try another device" like I can summarily poo poo out $whatever for another phone. At that point I draw the line and they just stop responding mid-conversation. After another week, I get mad enough to file with the BBB about it. Within a couple business days, two things happen: The issue ceases, and a lady from t-mobile corporate calls to say she's looking into it. A few days later she says the local techs still insist it's fine but she's moving it up the chain, and today I get a call from a higher-up tech a few hours away for info. Given the start/end dates of the issue he browses through whatever records they have before going "aHA": the day it stopped they started upgrades on the towers there, and the day it started working again they replaced a piece of equipment that had been malfunctioning.  I hear a lot of people say "the BBB is worthless" but it really depends on the company and issue. Sometimes you just gotta light a fire under the right person, or their secretary.
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Oct 1, 2014 02:39
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Zamboni Apocalypse posted:<insert three-and-a-half-inch floppy joke here>  12" of RAM 
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Oct 1, 2014 02:53
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Javid posted:Thought I griped about this here, guess not. I had a defective washing machine that Frigidaire would not do anything other than replace the same part that kept dying time after time until the warranty up (in the end they replaced the main motor 4 times during the warranty period). They wouldn't do more than that even though it was obvious something major was wrong. Lodged a complaint with the BBB and a month later I had a check in hand for the full retail price of the washing machine (which is more than I paid for it). BBB complaints can get you a response when nothing else will.
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Oct 1, 2014 03:03
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MisterOblivious posted:
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Oct 1, 2014 05:11
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Knormal posted:I'm glad we don't use DIB switches anymore because I always want to flip them all so bad. DIP switches. I thought for a second that maybe I had been hearing the word wrong for 25 years and felt a cold chill run down my spine, but a quick googling put my mind at ease.
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Oct 1, 2014 07:16
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Knormal posted:I'm glad we don't use DIB switches anymore because I always want to flip them all so bad. You'd love this guy:  The process for starting it up is to input a series of assembly language codes that initialize the paper punchtape reader. You load the punchtape reader with a tape that has the codes to initialize a magnetic tape reader.  I can't find a picture of the magnetic tape reader, but they were in use as of 2009.
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Oct 1, 2014 07:47
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Dr. Arbitrary posted:The process for starting it up is to input a series of assembly language codes that initialize the paper punchtape reader. You load the punchtape reader with a tape that has the codes to initialize a magnetic tape reader. Industry research says this is a valid process. https://www.youtube.com/watch?v=vPnehDhGa14
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Oct 1, 2014 07:51
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Dr. Arbitrary posted:You'd love this guy:  What does it do?
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Oct 1, 2014 09:58
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Are those on a navy ship or something?
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Oct 1, 2014 10:14
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It's for a system called NAVMACS. Basically, it processes message traffic received via satellite, figures out what kind of priority is and then prints it out on the appropriate teletypewriter. I spent months learning everything about it and around the time I became fully certified, the last one had been replaced by NAVMACS II which was basically a PCI card that plugged into an off the shelf PC.
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Oct 1, 2014 10:20
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Daylen Drazzi posted:On the other side of my base they actually have a giant loving conveyor belt that the drives ride on and get zapped on the way to falling into an industrial grinder. I had to manually zap the drives one at a time, scan them into a spreadsheet, print out a certificate of destruction and sign it, tape it to the drive, then stack the drives in a box and include a complete inventory. Not so bad with a dozen or so drives, but I had over 1000 of them every month or so when another couple hundred servers were decommissioned. certain security compliance certificates to companies that umm... for example handle money/credit card transactions (not target obviously, banks etc) have to have processes like this in place or the responsibility is on them/insurance is a pain in the rear end. they also audit this poo poo. pci-dss! hands in the air if you just don't care about millions worth of hardware!
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Oct 1, 2014 12:44
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Emushka posted:certain security compliance certificates to companies that umm... for example handle money/credit card transactions (not target obviously, banks etc) have to have processes like this in place or the responsibility is on them/insurance is a pain in the rear end. they also audit this poo poo. What? Only drive destruction. Even banks don't wantonly destroy chassis, because they can sell it to a recycler or reseller and improve their balance sheet.
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Oct 1, 2014 14:52
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Is it bad that I'm not going on vacation until next week and I just put up my out of office message? I mean, with a timer so people aren't seeing it yet, but I'm so loving done right now.
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Oct 1, 2014 15:19
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I accidentally sent "let me google that for you" to a user. Don't document yourself being an rear end in a top hat. 
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Oct 1, 2014 15:24
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Khisanth Magus posted:I had a defective washing machine that Frigidaire would not do anything other than replace the same part that kept dying time after time until the warranty up (in the end they replaced the main motor 4 times during the warranty period). They wouldn't do more than that even though it was obvious something major was wrong. My Fiance got con'ed into those "Free Cruises" type deals through Caribbean cruise lines before we met. 3 years later they called asking for $900 or the cruise was cancelled and they would put us into collections. After refusing to give us a refund I entered a ticket with the BBB. 2 weeks later we see a full refund of the cruise on her Credit Card. Only time we were ever able to get help from them. We were about to eat a $1500 charge because gently caress if I was going on a lovely cruise with my precious vacation time.
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Oct 1, 2014 15:28
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ZetsurinPower posted:I accidentally sent "let me google that for you" to a user. Don't document yourself being an rear end in a top hat. Well, maybe they'll learn? Haha.  Has anyone encountered a situation where a service running on w7 will not actually stop but be unresponsive as soon as all sessions are logged off a desktop? Details: We're trying to deploy some remote monitoring utilizing laptops and the solarwinds related service shits the bed as soon as all sessions end. No, the laptops dont sleep nor am I finding anything in error logs. Edit: aside from app crashes apparently. notwithoutmyanus fucked around with this message at 16:29 on Oct 1, 2014 |
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Oct 1, 2014 15:32
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There was a support call this morning because a user could not log in to a computer. It was a communal machine used for remoting into a terminal server so the username and password were printed out on a label and stuck right on the keyboard. When my coworker typed it in for her she watched him and said "Oh the numbers aren't capitalized? Then why are the numbers written down as capitalized?" Capitalized Numbers. 
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Oct 1, 2014 16:05
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Seravadon posted:There was a support call this morning because a user could not log in to a computer. It was a communal machine used for remoting into a terminal server so the username and password were printed out on a label and stuck right on the keyboard. I would pick that users computer up, and remove it from their station. That would be that, no more computer for them. Can't do their job without their computer? Probably have to let them go, sorry. (I get that that's not actually applicable to this specific scenario, but still)
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Oct 1, 2014 16:58
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A ticket [sorta] came in: "Please document everything you currently do and ship it to ${engineers_in_india} TIA."
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Oct 1, 2014 16:58
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nitrogen posted:A ticket [sorta] came in: 
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Oct 1, 2014 17:01
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nitrogen posted:A ticket [sorta] came in: gently caress.
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Oct 1, 2014 17:03
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nitrogen posted:A ticket [sorta] came in: Congrats on your future yotj after you are "let go" in a week.
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Oct 1, 2014 17:04
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nitrogen posted:A ticket [sorta] came in: Are they trying to hide their intentions at all?
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Oct 1, 2014 17:05
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To: ${engineers_in_India} Re: Work Do the needful when requested. Regards, /drop mic
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Oct 1, 2014 17:09
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tarbrush posted:To: ${engineers_in_India} Honestly, this is probably the best approach. As much as I hate the idea of burning bridges, I'd never train my replacements with this sort of attitude from the company.
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Oct 1, 2014 17:12
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Sickening posted:Are they trying to hide their intentions at all? There's a bit of a backstory involved here, and from what i've been able to find out, my job, and probably two others are safe for the time being. They really want all the folks that just "build" stuff, and dont do any engineering to get cut sooner. The back backstory involves a new VP that is convinced that our future is to copy everything amazon does, and cut out anything they don't do, since, if Amazon doesn't do it, it doesn't deserve to be done. the back-back-back story basically involves said VP's cloud project failing miserably, seeing the writing on the wall, and desprately trying to save their skin by any means necessary, and possibly leaving a trail of flaming poo in their wake. Regardless, i'm looking to 
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Oct 1, 2014 17:14
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nitrogen posted:The back backstory involves a new VP that is convinced that our future is to copy everything amazon does, and cut out anything they don't do, since, if Amazon doesn't do it, it doesn't deserve to be done. So they'll start giving people sweet hiring bonuses?
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Oct 1, 2014 17:33
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Dip switches are still common in the embedded world. I use them every day for boot select. 
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Oct 1, 2014 17:46
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A hard drive check came in. The guy has porn on his user profile. I already caught him once when copying data from a bricked hard drive and noticed interesting file paths come across the command prompt. I brought it to my supervisor's attention and he wanted to let it go that time. It's been a few months and I'd since stopped checking user profile ls regularly. Until yesterday when I was reminded of the incident. Turns out he was unphased by the computer he uses disappearing for a week and had his poo poo back on a different machine. It's not as bad as last time. Last time he had jailbait. His favorites are also pretty interesting. I think at this point I have to report him, but it's still tough getting someone fired. He's a night facilities person so I don't know him. I just hope he doesn't come looking for whoever did him once he's let go.
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Oct 1, 2014 18:27
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Uhhhh I'm pretty sure if there's a dude with porn of underaged people on his machine you can just go straight to reporting it to the FBI.
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Oct 1, 2014 18:29
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President Ark posted:Uhhhh I'm pretty sure if there's a dude with porn of underaged people on his machine you can just go straight to reporting it to the FBI. NOT reporting it, if it comes out, is HUGE trouble for a company, if it's stored on company owned equipment.
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Oct 1, 2014 18:34
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nitrogen posted:The back backstory involves a new VP that is convinced that our future is to copy everything amazon does, and cut out anything they don't do, since, if Amazon doesn't do it, it doesn't deserve to be done. This is the same Amazon that turns a profit only sometimes, barely?
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Oct 1, 2014 18:35
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nitrogen posted:There's a bit of a backstory involved here, and from what i've been able to find out, my job, and probably two others are safe for the time being. They really want all the folks that just "build" stuff, and dont do any engineering to get cut sooner. when i worked at Echostar this was also the idea beat amazon at the cloud game yeah good luck with that
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Oct 1, 2014 18:39
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guppy posted:This is the same Amazon that turns a profit only sometimes, barely?
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Oct 1, 2014 18:43
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FireSight posted:NOT reporting it, if it comes out, is HUGE trouble for a company, if it's stored on company owned equipment. That was my concern too, but I deferred to my supervisor and he didn't want to do him yet. Now this time I'm not taking no for answer.
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Oct 1, 2014 19:04
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nexxai posted:That's a bit of a mischaracterization of how their business works. Bezos purposely re-invests nearly every penny back into the business rather than taking a profit. It's not like if he changed his mind today that Amazon wouldn't be ridiculously profitable by any metric. It's not quite as clear-cut as you make it out to be, Amazon trades at a whopping multiple to operating cash flow and EBITDA as well.
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Oct 1, 2014 19:18
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President Ark posted:Uhhhh I'm pretty sure if there's a dude with porn of underaged people on his machine you can just go straight to reporting it to the FBI. And when you do, use the word "accomplice" when talking about your supervisor.
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Oct 1, 2014 19:49
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President Ark posted:Uhhhh I'm pretty sure if there's a dude with porn of underaged people on his machine you can just go straight to reporting it to the FBI. Yeah, any time I find jailbait on a user profile, the first thing I do is call the FBI. I don't even stop by my manager's desk when I do, I just call the FBI and explain the case and what I found. Of course, I do eDiscovery/Forensics for a Fortune 500, so usually when I'm given a heads up that they want me to look for something on a user profile, I expect it to be bad, but yeah, call the FBI next time.
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Oct 1, 2014 19:52
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