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somethingwicked posted:The military really love their acronyms. SFC, 1LT, and SPC are ranks, SIPR is their secure network. No idea what BBB stands for. Better Business Bureau? :iamafag:
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Oct 9, 2014 14:26
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If youre not turning incoming faxes into PDFs im gonna hit you with a brick
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Oct 9, 2014 16:07
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I recently had to contact the local ISP on behalf of one of our clients to reset their DSL password for their static ip, because they'd forgotten it and didn't have it written down anywhere, and the password reset request had to be faxed. On company letterhead.
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Oct 9, 2014 16:11
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We're paying like $2k a year to keep 8 faxes and their dedicated analog trunks online with our voip, it's absolutely stupid. I did a cost analysis on a hosted fax solution (~$200/year) and they still didn't bite
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Oct 9, 2014 16:11
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For some weird reason security auditors poo poo on your head if you send out confidential information over unencrypted email, encrypted email is  to get working but sending an uncompressed bitmap over a copper cable is somehow ok.
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Oct 9, 2014 16:23
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A CFO came in... ... and asked the Help Desk guy to scan a document, email him the PDF, and return the original to him. Twice in two days. The Help Desk guy, being more helpful than technically skilled, is happy to do this. Help Desk guy is happy to solve users' computer problems for free during his downtime. How does one tell a co-worker it's OK to grow a backbone?
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Oct 9, 2014 16:24
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MJP posted:A CFO came in... Don't. I might come in handy sometime in the future. Honestly though, they will have to find it out on their own and it likely won't be at that job.
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Oct 9, 2014 16:28
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A backbone is something you can get after you upgrade from your Helpdesk job
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Oct 9, 2014 16:39
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MJP posted:A CFO came in... Years ago, when I was a desktop technician, our VP of "Engagement" (in charge of catering and bus tours) came in to the IS area, dropped his keys and a $20 on the desk of our most spineless helpdesk kid, and said verbatim "Fill it, wash it, and have it back by 2. Thanks" Ken (the HD guy) actually took his car, filled it, washed it, and had it back by 1:30. I would have left it in the river. At least the VP got chewed out once our CEO found out about his little stunt. And now that same VP is on the Board of the new company I'm working for. 
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Oct 9, 2014 16:47
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m.hache posted:Don't. I might come in handy sometime in the future. The stink of suckerdom is already thick in his work area, he'll never shake it at that company no matter how many times he washes. MJP would probably be wise to distance himself as much as possible in case some gets on him.
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Oct 9, 2014 16:47
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Antioch posted:Years ago, when I was a desktop technician, our VP of "Engagement" (in charge of catering and bus tours) came in to the IS area, dropped his keys and a $20 on the desk of our most spineless helpdesk kid, and said verbatim "Fill it, wash it, and have it back by 2. Thanks" I would have put diesel in it. "I'm sorry, I haven't passed my Gas Cert yet."
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Oct 9, 2014 16:49
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"I'm sorry I don't have a license"
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Oct 9, 2014 17:00
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Does anybody have experience using an Untangle appliance as a VPN concentrator? Or a program called Viscosity which is an OpenVPN client? I got an e-mail out of the blue from the MSP at our parent company saying that they've decided to use them to handle "VPN services to your LAN". Apparently forgetting the fact that I've been running an OS X VPN server for about three years with little issue. Like what the gently caress, I've had a perfectly good solution in place and it was your stupid employee who couldn't figure out how to get Cisco AnyConnect set up for our Windows clients. I'm all for using this solution for our Windows clients (because it's been months with no solution on the AnyConnect front) but trying to force me to change my entire infrastructure at the drop of the hat is not cool. Every single time I think I'm done dealing with their bullshit they pull me back in.
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Oct 9, 2014 17:05
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spines are an uncommon upgrade in IT
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Oct 9, 2014 17:11
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Na, it starts when you get tired of peoples BS.
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Oct 9, 2014 17:13
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We have a new user. Typically, our support tickets take five to seven replies to finish. We can, however, clock up to 50 posts on a single page before having to break up the ticket thread into multiple pages. This ticket is... Lemme check.  Yeah. So that's nearly 350 posts. And the "mailserver issue" was the start of it. Our support TOS states that we only support problems directly with our software - Issues with the rest of the software on the server, user-installed scripts, and client software are things we can't help you with. The following is a summary of a single ticket, submitted as "URGENT - Physical danger to equipment or business losing money". • "Mail server issue", also known as "how do I configure my client?" Fifteen replies of "I'm sorry, we can't help with that" and the user responding with his OP again. • "I can't get email". The email address he was using didn't exist as a box on that domain. "Sure, here it is." Screenshot of unsubmitted add box. • "Hello?" "Hello?" "Hello?" "Hello?" Our hours are M-Th 0700-1700 EST, F and Su 0900-1700 EST. That's written on the helpdesk site. C'mon, man. "OK can I get you to change that to be 0900-1700 GMT?" • "I can't get email." (Different address) That email address doesn't appear to exist on the server. "But I added that other one. It should do what I mean." • "I can't send email." Authentication errors. "I forgot my password." Here's the reset procedure. • "OK. I want to make a feature request so that if you type 'password' in any password box it lets you in, so if you forget your password you can reset it." • "My DNS doesn't work." Looks fine to me. "It doesn't let me set up a different address for google." • "Here's a screenshot of what I want to do." It's a picture of dude's monitor. Like, from a cell phone camera. • "For some reason your software didn't install right and I reinstalled it. Now everything works." • "Hello?" • "Hello?" • "SSL doesn't work. See? It gives me this thing about an .htaccess password." You installed a .htpasswd file on that domain. You can open it in your favorite text editor to see what the password is. "I don't know how that got there." • "All my websites are completely inaccessible." Ethernet cable disconnected. SERIOUSLY? • "Can I edit your software's source code?" No. Encrypted. "OK but [COMPETITOR] lets me do that." Nope. • "How do I upload to FTP via root?" Uh, that's a bad idea, but your root password should work fine for that. "It doesn't. WHY DID YOU LOCK ME OUT OF MY COMPUTER" We didn't. • "I demand to speak to your boss." The only person above me - technical support lead - is the CEO. He's in Michigan for a week, and won't be able to get back to you until then. "I'll sue you for locking me out of root." • "It turns out that I threw the post-it with my root password away and forgot. If I open up the remote-assistance tunnel, can you reset it for me?" Whoops, sorry, dude. You've got to talk to our legal department now. Also, security, no.
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Oct 9, 2014 17:20
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m.hache posted:I would have put diesel in it. Wouldn't touch the car, but I might open up the key fob and fill it with solder.
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Oct 9, 2014 17:20
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Exit Strategy posted:• "Can I edit your software's source code?" No. Encrypted. "OK but [COMPETITOR] lets me do that." Nope. This one is my favorite. Based on everything else I can only imagine what he thought he might accomplish.
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Oct 9, 2014 17:28
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Antioch posted:Years ago, when I was a desktop technician, our VP of "Engagement" (in charge of catering and bus tours) came in to the IS area, dropped his keys and a $20 on the desk of our most spineless helpdesk kid, and said verbatim "Fill it, wash it, and have it back by 2. Thanks" I'd have seen how far and fast I could go and still be back by 2. Down potholed roads.
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Oct 9, 2014 17:33
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Exit Strategy posted:Whoops, sorry, dude. You've got to talk to our legal department now. Also, security, no. This is my favorite part of these stories. Any legal threats and it's, "Sorry, per ironclad policy I'm no longer allowed to talk to you since you made a legal threat. No, doesn't matter if you apologize and say you didn't mean it. I now have the perfect excuse to never deal with you again."
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Oct 9, 2014 17:35
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Che Delilas posted:This is my favorite part of these stories. Any legal threats and it's, "Sorry, per ironclad policy I'm no longer allowed to talk to you since you made a legal threat. No, doesn't matter if you apologize and say you didn't mean it. I now have the perfect excuse to never deal with you again." Yeah. I love these. Mention legal action? It's out of my hands. Nice knowing you.
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Oct 9, 2014 17:37
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spog posted:I'd have seen how far and fast I could go and still be back by 2. Hope it's a manual transmission. "Your car's engine really screams man, it was exhilarating. By the way, what's that third pedal for?"
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Oct 9, 2014 17:37
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GreenNight posted:Na, it starts when you get tired of peoples BS. This. I replied back to the VPN demand e-mail and pretty much said that my current solution works fine but hey let's implement this for the Windows users! I haven't gotten a reply back and previous experience says they won't care but gently caress it, it's bullshit. Granted I'll probably get another talking to about "not being a team player"
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Oct 9, 2014 17:41
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Che Delilas posted:Hope it's a manual transmission. "Your car's engine really screams man, it was exhilarating. By the way, what's that third pedal for?" https://www.youtube.com/watch?v=GyJItQYPXQc
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Oct 9, 2014 17:46
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stubblyhead posted:The stink of suckerdom is already thick in his work area, he'll never shake it at that company no matter how many times he washes. MJP would probably be wise to distance himself as much as possible in case some gets on him. I've perfected the delicate balance of projects and escalated work to the point where I can always claim X, Y, and Z as needing my immediate attention. The resting busy face, I suppose. "Joe-bob, can I take care of that for you in about 10 minutes? vCenter's giving me some issues spinning up desktops again." I'm not even touching on the deficiency of Helpdesk Fred's technical skill set. I'm not so jaded as to not try to teach the guy wherever possible - I got the idea in his head to get his certs, and he's slogging through the 70-640 book right now, so I'm helping him through a lot of DNS stuff - and to help him out if he's feeding users incorrect info. But to be honest, despite his background at a Linux-based networking role, he doesn't really have the best technical instinct. I want him to be successful; I had a sysadmin at a previous job who treated me like poo poo whenever I proposed a technical solution to an onerous repetetive task, and him being a jerk led me to bust my rear end to cert up and get into sysadmin so I'd never treat someone like that. But on the spectrum of technical skill and service skill, he's way skewed on the service side. Amazing with people, just not of the "solve it and move on" mentality that's been how I always had a brain. I let him ask me for help these days before I answer questions with a teach-to-fish approach. Still, though, this CFO is a highly paid consultant who has multiple other side gigs and got shouted down by our accounting manager when he tried to have her get bottles of water for him. tl;dr the guy's too nice to be jaded like us and I can't fathom why, it's probably my goon side rising up. Edit: the job is actually pretty good to and for me, I have more or less free reign to delegate to the help desk guy as I need/his skill set allows. My boss and I are on great terms, commute is reasonable. Downsides: fairly frequent on-call, I gotta cover the helpdesk if Fred is out or on lunch, health plan is just OK. But hey, remote work instead of taking a sick day isn't bad at all. MJP fucked around with this message at 18:45 on Oct 9, 2014 |
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Oct 9, 2014 18:31
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MJP posted:Edit: the job is actually pretty good to and for me, I have more or less free reign to delegate to the help desk guy as I need/his skill set allows. My boss and I are on great terms, commute is reasonable. Downsides: fairly frequent on-call, I gotta cover the helpdesk if Fred is out or on lunch, health plan is just OK. But hey, remote work instead of taking a sick day isn't bad at all. Don't forget, you're teaching this guy things. Teaching someone else is probably the best way to cement and internalize your own knowledge of a thing, so unless you're already a guru, you're benefiting significantly from that as well.
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Oct 9, 2014 19:18
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Ahdinko posted:But surely a hard drive carrying that kind of data is locked down tighter than a ducks arse anyway, so data couldn't have been written/read outside of the fancy secure network? Haha, this is really hilarious. Good joke.
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Oct 9, 2014 19:39
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Exit Strategy posted:We have a new user. Typically, our support tickets take five to seven replies to finish. We can, however, clock up to 50 posts on a single page before having to break up the ticket thread into multiple pages. How did it get this far without turning into a "fire the client" situation?
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Oct 9, 2014 21:51
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Dear remote network engineer, The answer to a request to block an IP address in the firewall because Spiceworks popped up a suspicious address alert is not "Do you have Spiceworks loaded on that machine". Christ, it's like pulling teeth. I'd say the same log entry repeated over and over again is a pretty good indication that there was an attack. code:pr0digal fucked around with this message at 00:11 on Oct 10, 2014 |
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Oct 9, 2014 23:50
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pr0digal posted:I'd say the same log entry repeated over and over again is a pretty good indication that there was an attack. Sometimes I let stuff like that go. At an old job our ftp server would get 50 connection attempts a day from a random European IP address for the account "Administrateur". Since it was a 10 year old PowerMac G4 running a commercial FTP server I didn't give a drat, even the NSA would have to dig for an exploit that'd run on that.
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Oct 10, 2014 01:17
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spog posted:I'd have seen how far and fast I could go and still be back by 2. 
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Oct 10, 2014 02:43
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mllaneza posted:Sometimes I let stuff like that go. At an old job our ftp server would get 50 connection attempts a day from a random European IP address for the account "Administrateur". Since it was a 10 year old PowerMac G4 running a commercial FTP server I didn't give a drat, even the NSA would have to dig for an exploit that'd run on that. In looking at the logs this has been going on for ages without an issue and since they're just guessing usernames that don't exist I'm not that worried. From about a zillion Chinese IPs, all of which are failing.
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Oct 10, 2014 06:39
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pr0digal posted:In looking at the logs this has been going on for ages without an issue and since they're just guessing usernames that don't exist I'm not that worried. From about a zillion Chinese IPs, all of which are failing. Not sure if you can do this with your business but I've just geo-blocked entire countries that I know we'll never deal with. Made my firewall logs much quieter.
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Oct 10, 2014 14:30
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Volmarias posted:How did it get this far without turning into a "fire the client" situation? Dude's an utter noob, to the point where he subsequently asked for simple things like how to chown files. I kicked it back down to a tech at that point, who responded with canned "Sorry, that's outside the scope of our support. Please contact your system administration team for assistance with your issue" mails. This generally makes the nuisance client go away, because they don't want to stop pretending that they are a Serious Company with Serious Investors who Take Things Seriously.
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Oct 10, 2014 14:44
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m.hache posted:Not sure if you can do this with your business but I've just geo-blocked entire countries that I know we'll never deal with. Alas I don't have access to the ASA box. That's our wonderfully dense remote network engineer who is giving me trouble when I try to block one IP. Also I got a literal "I went to Playboy.com for the articles and it was blocked" e-mail. Never thought I'd see that one.
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Oct 10, 2014 16:26
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m.hache posted:Not sure if you can do this with your business but I've just geo-blocked entire countries that I know we'll never deal with. Protip: don't block everything northeast of Warsaw if your biggest client is in Finland.
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Oct 10, 2014 16:48
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mllaneza posted:Protip: don't block everything northeast of Warsaw if your biggest client is in Finland. We're a local Courier company that deals within North America. I pretty much just block countries as soon as a bogus IP starts hitting us.
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Oct 10, 2014 17:26
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mllaneza posted:Protip: don't block everything northeast of Warsaw if your biggest client is in Finland. I believe this is the McCarthy method of firewall rules. Works every time and roots out them commie IPs.
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Oct 10, 2014 18:01
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Oh, god. Not the same client as yesterday, but holy gently caress. "I got this error while configuring the alias on my server. My mistake was i made an amendment on the mysql table using text editor."
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Oct 10, 2014 18:16
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Exit Strategy posted:Oh, god. You need to do what that little green man is doing in your avatar.
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Oct 10, 2014 18:16
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