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Sirotan posted:We give our users 150mb and disable the archiver. Our entire 12k person company has 50GB/user, but I feel bad when I hit even 200mb  Then again, we still block outbound attachments over 20mb, so there is still some humor there.
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Oct 22, 2014 21:16
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FireSight posted:This may or may not be relevant to people. http://www.amazon.com/gp/product/B00AHYJWWG/ I have one of these, haven't needed it in a while. Hope its legit
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Oct 22, 2014 21:19
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larchesdanrew posted:If it was up to me, I'd ban Outlook on all company machines. Migrate to gmail 
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Oct 22, 2014 21:39
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Volmarias posted:Migrate to gmail Then have people use Outlook and Mac Mail 
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Oct 22, 2014 21:42
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larchesdanrew posted:If it was up to me, I'd ban Outlook on all company machines. I am no Outlook fan, but this is totally a user failure, not an Outlook failure.
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Oct 22, 2014 21:48
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pr0digal posted:Then have people use Outlook and Mac Mail Having to support Mac Mail is the bane of my existence.
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Oct 22, 2014 21:52
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death .cab for qt posted:Haha I sent this to our engineer on a whim and heard a very audible "gently caress" a few cubicles over Oh boy. Have fun.
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Oct 22, 2014 21:53
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Not a ticket per say; but do you ever go to fix something and get far more than you bargained for? Today I glanced at the status window I left open for our IP Phones, when I noticed a couple were flashing red with "Fault on line" and a caller basically being stuck in the queue. So I go over to the desk bank to check that no one hosed with their handset settings, but they all look fine. "Oh, something's wrong with our phones" "Yeah my E-mail isn't working either" Ok, very suspicious; I get them to try loading google; no dice, try and open the network share; can't connect. Holy poo poo poo poo does this mean the internet connection is hosed and the failover hasn't worked? No can't be, otherwise more people would have mentioned. Have a look at the Ethernet switch and all the lights are blinking in unison, swap out the overly stretched cable to the wall with a new one, problem solved. Jesus people, you've could've mentioned this earlier.
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Oct 22, 2014 21:54
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FireSight posted:This may or may not be relevant to people. Think about all of the cheap lovely POS machines out there. Most open the cash drawer via a serial link (Or print to the receipt printer via serial etc). Most of the newer ones do this with a USB->serial device embedded in it. What are the chances a fair number of them used the cheaper chips? Of course luckily most of these things have security updates disabled so there is that at least.
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Oct 22, 2014 22:03
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I'd laugh my balls off if somewhere something important breaks and ftdi end up getting sued
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Oct 22, 2014 22:06
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spankmeister posted:I'd laugh my balls off if somewhere something important breaks and ftdi end up getting sued I'll be surprised if they don't catch a lawsuit... ...from the end-user whose hardware got bricked. I mean, counterfeit chips or not, it
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Oct 22, 2014 23:05
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Sirotan posted:We give our users 150mb and disable the archiver. I'd strangle someone right quick if I worked where you work. I've always kept all of my sent and received mail, and it has saved my butt more than once. That said I "only" manage to gather ~800 MB/year, and I'm one of the Exchange Admins (and has been on my last three jobs).
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Oct 22, 2014 23:12
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We do the same as the guys with a small mailbox. We've had users throw a fit and the CEO actually said that if they didn't like it, there's the door.
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Oct 22, 2014 23:15
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Crowley posted:I'd strangle someone right quick if I worked where you work. I've always kept all of my sent and received mail, and it has saved my butt more than once. We actually have a Barracuda email archiver that archives everything. It's one of those "just works" things that I have to do nothing to maintain and covers you for those rare CYA moments. That said, I've got 22 emails in my inbox right now. If I get above 50 I hyperventilate a bit. I'll never understand the people with multiple gig OSTs.
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Oct 22, 2014 23:28
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I made a legitimate effort to catch up on this thread. gently caress that. .....and printers
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Oct 22, 2014 23:36
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larchesdanrew posted:If it was up to me, I'd ban Outlook on all company machines. The secret is, you don't ban Outlook. You tell users they have to set it up themselves 
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Oct 23, 2014 00:08
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I still wish Google Apps had a more structured way to build up a company shared folder structure on Drive.
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Oct 23, 2014 00:13
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Not sure if any of you watch Person of Interest, but this is Tech Support 101:
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Oct 23, 2014 00:34
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A ticket came in. A handheld used for scanning products is broken. Backup? That one has been broken for a month, and we didn't want to bother you.  Honestly, handhelds in general I am astounded even function for a day in retail establishments. I've dealt with it on both ends now, and the amount of absurd beating these things take and still work is pretty impressive. It has limits though, they don't work well when you've got the battery taped in with masking tape and wires sticking out the side of the still intact case somehow.
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Oct 23, 2014 01:01
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Many thanks.
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Oct 23, 2014 03:22
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larchesdanrew posted:If it was up to me, I'd ban Outlook on all company machines.
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Oct 23, 2014 03:49
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This is a ridiculous question: I'm about to roll out my first Win8.1 client (Surface Pro 3). What do you do with the start menu? I was thinking of removing everything except for our ~3 main LOB applications and the Office suit. While we're on the subject - Anyone have any input about Surface tablets? I'm struggling to find a reason they are preferable over a small laptop.
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Oct 23, 2014 11:43
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Swink posted:This is a ridiculous question: Eh, the surface is alright.... I would still prefer the flexibility of a laptop. My marketing users like em for trade shows and dog and pony demos. (I still think its a glorified keyboardless netbook)
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Oct 23, 2014 12:04
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Swink posted:I'm about to roll out my first Win8.1 client (Surface Pro 3). What do you do with the start menu? Get a company license of StartIsBack?
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Oct 23, 2014 12:34
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nthalp posted:Eh, the surface is alright.... I would still prefer the flexibility of a laptop. My marketing users like em for trade shows and dog and pony demos. (I still think its a glorified keyboardless netbook) I have a single use for them: in the car for lync meetings, because Lync 2010 and 2013 on android seem to have problems joining meetings, aka they don't. v  v
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Oct 23, 2014 14:04
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I'm currently not answering my phone/email. There is a technician on-site at one of our (new) locations and he's calling to ask questions (I guess). I'm at home. I do not get paid to be on call. I am not supposed to be on call. I told the dispatcher that I wouldn't be on-site this time (I was last time). I answer emails all the time when I'm at home when I shouldn't. Totally unrelated, but we have a sysadmin who starts projects, finishes them about 80% of the way, dumps them on the helpdesk (me/us) and then moves on to another project. His current project: putting packetfence in place at all of our store locations. Currently it's at 3 (or possibly 4) places out of over 100, but he spends like 70% of his day troubleshooting why random stuff gets blocked, or why packetfence isn't ignoring a port on a switch that he said to ignore, or whatever. Which is fine--but instead of waiting until the issues are actually resolved, it will just get rolled out everywhere else. And nobody will bother telling us that the rollout is happening either, it will just randomly start one day and we'll get like 400 calls of people complaining that poo poo isn't working. With no idea how to fix it. And then this sysadmin (who is the only one of 4 sysadmins who knows anything about it) will be on vacation. The biggest issue, which is absolutely going to happen and everyone knows it except for him: new registers will get installed at locations, be prevented from accessing the network, and then we'll never get them working. e: I may have complained about this here before. I don't even know anymore.
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Oct 23, 2014 17:57
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myron cope posted:I'm currently not answering my phone/email. There is a technician on-site at one of our (new) locations and he's calling to ask questions (I guess). I'm at home. I do not get paid to be on call. I am not supposed to be on call. I told the dispatcher that I wouldn't be on-site this time (I was last time). Don't feel bad for having a (reasonably) healthy work-life balance. Hell call me on my personal phone for a work issue outside business hours. I will hang up. Jeez boundaries people, I don't live life just for the excitement of your next problem(gently caress up).
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Oct 23, 2014 18:28
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Knormal posted:Can't you go over her head to her (or your) manager? It sounds like her hoarding and the support it requires is a significant drain on IT resources. I've tried. My supervisor is of the "if it ain't broke, don't fix it" mentality (check my thread history, we're still running Server NT for our AD ), and this, apparently, does not count as "broke." Anyone over his head is a technologically illiterate dinosaur who is desperately attached to Outlook who would just run right right back to my supervisor to verify. This isn't a new issue, either. The guy I replaced spent a major chunk of his tenure here dealing with her email woes. At one point, she convinced him to sit down to sort and filter about 15k emails for her, which she expects me to do since she lost all her settings with the new outlook file. gently caress that.AlternateAccount posted:I am no Outlook fan, but this is totally a user failure, not an Outlook failure. I look at it as a really inefficient crutch for people to continue remaining ignorant of the technology they use. The kind of people who only know it as "my email" the same way they see Internet Explorer (and in my grandmother's case, Netscape) as simply "the internet." A huge portion of my job is trying to maintain a loving lovely office full of mismatched computers with varying outdated operating systems, all running varying editions of Outlook or Windows Live Mail or Thunderbird, and at least once every few days I have to go figure out why suddenly this Outlook isn't sending what's in the drafts folder or why suddenly this person isn't getting email on their phone. The whole goddamned issue would be null and void if everyone just used the web interface for their email needs, on both their PCs and mobile devices. I guess I'm just e-mail program opposed, rather than specifically Outlook. At least if everyone is using the web interface, there's at least one loving thing at this place where everyone is using the same version. Sorry for the rant. Outlook is basically my "gently caress Printers™"
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Oct 23, 2014 18:35
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Outlook's web interface is not as good or easy to use as the client. I also don't understand getting mad about email retention. I've never deleted an email. They get archived in various folders because multiple times my rear end has been saved when a coworker accuses me of dropping the ball on something and I'm able to produce emails where they committed to doing some follow up and clearly didn't bother following through. In two of those situations, the email was from over 2 years prior.
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Oct 23, 2014 18:44
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I think the best rule my company has regarding Outlook is "PST's disabled, e-mails archived for no longer than a year, then Janitor will delete them. Need it? Save it. Otherwise, tough poo poo" Doesn't stop me from seeing 10gb PST files on 20gb XP VM's becacuse Outlook's not set up to crunch the OST file every few weeks  I think we do have a limit on our hosted e-mail as well (I think it's 3gb?) but lol if that ever really gets noticed.
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Oct 23, 2014 18:47
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You can save a shitload of emails when it's text only. Don't save your god drat 15 revisions of 5 meg PowerPoint attachments. I have 8 years in my sent items for just text, and my mailbox is less than 2 gigs.
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Oct 23, 2014 18:53
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Migishu posted:I think the best rule my company has regarding Outlook is "PST's disabled, e-mails archived for no longer than a year, then Janitor will delete them. Need it? Save it. Otherwise, tough poo poo" I pitch a serious tent at the idea of being able to implement rules like this. As it stands, we basically have no rules. It's like the wild west over here. We have procedures people are supposed to follow, but none of it is enforceable and we have no ways of actually forcing people to do things a certain way. A while back we had issues with everyone updating their versions of Java, which broke a CNN asset website the reporters use for video footage. I spent an entire weekend up here rolling back Java versions on all these computers, then did a few registry and group policy tweaks to prevent Java from updating from anything but the Administrator account. I told my supervisor about it and he got pissed and made me go back and revert the changes because "it would cause problems in the future" and "it was working fine before." GreenNight posted:You can save a shitload of emails when it's text only. Don't save your god drat 15 revisions of 5 meg PowerPoint attachments. I have 8 years in my sent items for just text, and my mailbox is less than 2 gigs. This woman gets a significant quantity of videos sent to her daily that are several hundred megabytes each. She refuses to save them locally so she just keeps them in her Outlook in case she needs them later. A Frosty Witch fucked around with this message at 18:58 on Oct 23, 2014 |
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Oct 23, 2014 18:56
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I get a bunch of multi-megabyte files e-mailed to me daily, and once in a while I'll have to go pick something out of one of them. Unfortunately I'm not in a position to address the cause of that, but even in this relatively extreme case it's not that big of a deal. I just create a PST with a date on it, fill it with large e-mails until it hits 5 GB or so after about a quarter, then dismount it from Outlook and create the next PST with the next date on it. As others have mentioned, having those kinds of records will help cover your rear end sooner or later. That said, I've never archived a single e-mail that doesn't have an attachment, and I can barely notice the impact. Nothing is as useful as having everything searchable in one place.
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Oct 23, 2014 19:29
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Quick poll, who bothers with antistatic gear when opening up a machine? I always use it because one of my teachers was very serious business about it, but I've always been dubious about its usefulness when the machine is off and unplugged.
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Oct 23, 2014 19:44
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LeftistMuslimObama posted:Quick poll, who bothers with antistatic gear when opening up a machine? I always use it because one of my teachers was very serious business about it, but I've always been dubious about its usefulness when the machine is off and unplugged. Never used it. That being said I've heard numerous times that static buildup can be enough to mess with hardware.
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Oct 23, 2014 19:53
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I usually end up keeping a hand on the bare metal inside of the case anyway, so I've never really bothered picking any up.
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Oct 23, 2014 19:54
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Never used it, never had an issue.
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Oct 23, 2014 19:58
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LeftistMuslimObama posted:Quick poll, who bothers with antistatic gear when opening up a machine? I always use it because one of my teachers was very serious business about it, but I've always been dubious about its usefulness when the machine is off and unplugged. I don't bother. 1.) The boots I often wear are electrostatic dissipative 2.) If I'm worried about static buildup, I'll tap a a piece of bare metal on a case.
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Oct 23, 2014 19:59
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LeftistMuslimObama posted:Quick poll, who bothers with antistatic gear when opening up a machine? I always use it because one of my teachers was very serious business about it, but I've always been dubious about its usefulness when the machine is off and unplugged.
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Oct 23, 2014 20:01
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I think wearing an ESD strap is probably a good habit to get into. My understanding is that semiconductors are getting more and more sensitive to ESD as they get smaller. If you use a strap, you never have to wonder if you broke something by touching it. Edit: LeftistMuslimObama posted:usefulness when the machine is off and unplugged. I think it'd be a very bad idea to wear an ESD strap if the equipment is plugged in and on. The only time you should use one is when the equipment is off and unplugged. Dr. Arbitrary fucked around with this message at 20:07 on Oct 23, 2014 |
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Oct 23, 2014 20:04
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