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Our Lync 2013 setup has been pretty great, and it even integrates well with our Cisco/Tandberg video rooms and IP telephony. The only real issues we have are when people are trying to do stuff that is theoretically possible but ridiculous, such as using their iPad on the other side of the world to run a Citrix desktop on servers here with us, and trying to video call from that Citrix session.
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Nov 24, 2014 08:22
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BabyFur Denny posted:my company is switching from Jabber to lync as internal communication tool. Please tell me why lync sucks so im prepared. I hope your users aren't relying on any advanced features of their current jabber clients, such as copying and pasting text or keeping conversation history.
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Nov 24, 2014 10:19
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We are getting Lync now, but the old solution was Sametime, so I'm not sure it could get any worse. As long as basic IM works, it's about even. In case you don't know, Sametime is the IM solution in Lotus Notes. Which means we don't use Outlook, which means Lync bitches every time it starts about missing a mail application. Because who the hell would run Lync and Notes at the same time?
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Nov 24, 2014 10:54
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Bitesize posted:We are getting Lync now, but the old solution was Sametime, so I'm not sure it could get any worse. As long as basic IM works, it's about even. Managers that get kickbacks?
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Nov 24, 2014 11:01
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Collateral Damage posted:I hope your users aren't relying on any advanced features of their current jabber clients, such as copying and pasting text or keeping conversation history. Or stability, or decent support, or... Bitesize posted:We are getting Lync now, but the old solution was Sametime, so I'm not sure it could get any worse. As long as basic IM works, it's about even. To be fair, Sametime (last time I used it) was amazing. Especially the ability to copy/paste screenshots into the chat window. I used to have my SA smileys set up on my Sametime client. Chat program stability was great. Only problem with it is that it comes as a package with Notes, which is a loving horrendous piece of donkey poo poo (I'm STILL complaining about F5 being a "SHUTDOWN APPLICATION" button instead of a "REFRESH" button, what the gently caress IBM?) If it was possible to use Outlook and Sametime together without any problems, and was cheap enough, I'd want us to move back. But yes, your managers are loving idiots.
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Nov 24, 2014 12:57
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Migishu posted:To be fair, Sametime (last time I used it) was amazing. Especially the ability to copy/paste screenshots into the chat window. I used to have my SA smileys set up on my Sametime client. Chat program stability was great. Only problem with it is that it comes as a package with Notes, which is a loving horrendous piece of donkey poo poo (I'm STILL complaining about F5 being a "SHUTDOWN APPLICATION" button instead of a "REFRESH" button, what the gently caress IBM?) Next time, hit them with their own standards: http://publib.boulder.ibm.com/cgi-bin/bookmgr/BOOKS/F29BDG00/3.7.3.1.1?SHELF=ceesl002&DT=19921204095534&CASE= Exit should be on F3, no questions asked.
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Nov 24, 2014 13:33
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Is there any decent (free) Google Apps alternative? I wish they hadn't shut that down or would offer the non profit version in my country. Anyone know if zoho is legit?
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Nov 24, 2014 14:08
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Migishu posted:Or stability, or decent support, or... Sure, unlike any other part of Notes, copy and paste actually sort of works in Sametime. But the single sign on is unreliable, and any chance of doing a meeting with screen sharing, voice or video went right out the window after some bullshit IE update. And contact info gets updated only on request from the Address book, so if you changed your number or title, you will still be listed as Trainee Idiot forever for most people. Due to a buyout and integration we are now going to end up with Notes/Domino DBs, Sametime, Lync, Outlook and probably a couple of different document systems all at once. When one system is crap, add a few more crappy ones to the mix! On the other hand, we got rid of the Blackberries.
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Nov 24, 2014 14:11
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Two terminations came in. Had to disable two users this morning and escort one of them off the premises after going through his work computer. Fun times!
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Nov 24, 2014 14:27
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Migishu posted:To be fair, Sametime (last time I used it) was amazing. Unsurprisingly, Sametime is still in heavy use at IBM. When we had the PE, SSR, and TopGun for the area in house for an install last week, they were all on it constantly when they weren't actually touching the hardware. Continuously in-touch with the offices.
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Nov 24, 2014 15:17
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The place I work now uses a hosted Lync solution that ties into our hosted Exchange and we have no issues with it at all. It logs all of the conversations to Outlook, clicking links is fine, copying and pasting is fine. We don't use it for phone/video stuff but I don't understand how you guys have such massively hosed up installs of it.
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Nov 24, 2014 15:26
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Inspector_666 posted:The place I work now uses a hosted Lync solution that ties into our hosted Exchange and we have no issues with it at all. It logs all of the conversations to Outlook, clicking links is fine, copying and pasting is fine. IIRC, Lync for Mac didn't have copy and pasting until about a year ago.
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Nov 24, 2014 15:38
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Try pressing ctrl+c while things are highlighted. Won't work on 2013. Right click will but ctrl+c just clears your selection. That or my work hosed it up too.
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Nov 24, 2014 15:40
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Wibla posted:Two terminations came in. Had to disable two users this morning and escort one of them off the premises after going through his work computer. Fun times! You can't just say stuff like that without details.
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Nov 24, 2014 15:47
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KaneTW posted:You can't just say stuff like that without details. I'm guessing porn. It's always porn.
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Nov 24, 2014 15:52
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Webbeh posted:IIRC, Lync for Mac didn't have copy and pasting until about a year ago. Lync must be nice. We're still on Communicator ('07 for Windows, '11 for Mac), even though we're fully Exchange '10+ on the infrastructure. Many of our Windows desktops are on Win8 + Office '13, but still the old Communicator. The licensing for Lync must be atrocious.
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Nov 24, 2014 15:54
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Office 365 w/ Lync 2010 (don't upgrade to 2013 ever, it's terrible) works as it should. Logged conversations, links, etc. This has NOT always been the case, links were an issue as recently as a year ago, but it seems like they've got it sorted. One thing I love is watching service status with Office 365. Sharepoint is constantly in a problem/recovery state. Not even Microsoft can manage the beast that is Sharepoint.
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Nov 24, 2014 16:10
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 It's probably a "I hit send before I actually typed in the issue" but I rarely see quotes in signatures where I work.
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Nov 24, 2014 16:13
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rock2much posted:
ticket closed. Nature problem delving routine working as intended.
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Nov 24, 2014 16:21
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We host Lync at my office. It has been a massive clusterfuck. As an internal IM client it is fine. However incoming/outgoing calls drop all of the time. And dont get me started on Lync meetings. Somehow any board member or executive loses half of their brain when they try to start or organize a Lync meeting. My favorite being when they double book a conference room, one as a Lync meeting the other as a normal meeting and then only see the normal meeting on the conference room computer and cant start the Lync meeting. Seriously gently caress Lync meetings forever. Now all that said, I'm sure patches have fixed a lot of the random errors that do occur. I wouldn't know though because I'm headed into my fifth meeting in the last 6 weeks to discuss why it's bad that we dont use WSUS or let any computer update.
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Nov 24, 2014 16:35
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Had a user IM me (via OCS '07  ) with a known problem. I told her it was as such, offered a work around that may or may not help. She declined, sayingquote:No need, My intent is for my complaint to be placed in your daily tally of problems. 
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Nov 24, 2014 16:46
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Inspector_666 posted:The place I work now uses a hosted Lync solution that ties into our hosted Exchange and we have no issues with it at all. It logs all of the conversations to Outlook, clicking links is fine, copying and pasting is fine. 10 was ok. Not good, but at least it wasn't a major headache. 13 is a huge piece of poo poo.
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Nov 24, 2014 17:02
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Collateral Damage posted:2010 or 2013? We use Office 2013, I'm not sure what the backend is on, though. I dunno, I generally like Office 2013 and have never had problems with Lync.
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Nov 24, 2014 17:10
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Sirotan posted:Had a user IM me (via OCS '07 Isn't it nice when users choose "lowest priority" for all of their tickets from now until doomsday?
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Nov 24, 2014 17:51
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KaneTW posted:You can't just say stuff like that without details. They accepted offers from a competitor, our CEO decided that they wouldn't have to come in during their notice period and we axed their access etc. The dude that actually showed up to the office today was pretty miffed about how he was treated during this whole process. We did find some porn on one of the laptops
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Nov 24, 2014 17:53
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There was an actual emergency in the warehouse last week and the first 3 times they dialed 911 they got a busy signal, which our super-helpful PBX handled by playing a recorded "This extension could not be dialed" message. The fourth call was a success. When it happened the person who made the calls filed a ticket and I looked into it ASAP. I don't like to do it but I had the tech support guy over in the warehouse test 911 on all the phones used in the incident and we couldn't reproduce the problem. The logs revealed the busy status of the first three calls, and I looked it up and confirmed that 911 dispatch returning a busy signal is unfortunately neither unheard of or entirely uncommon. I narrowed it down to the analog dialer used to dial 911 returning a 'busy' status to the PBX when it detects a busy signal, rather than playing it back to the caller. I told the user about all of his and he thanked me for looking into it and said it seemed like I was on top of it. Obviously the busy signal not being obvious is an issue and I'm fixing it no matter what. I've already ordered another dialer to test with to confirm the way it handles busy signals. I've confirmed 100% that 911 dialing works and the problem is very very likely to not be on our end. But then the warehouse manager filed a ticket about the incident 2 days after the fact completely furious, refused to read anything I wrote in response, and is now taking it upon himself to test 911 from every phone in the warehouse, 5-6 at a time each day. This is after I explained to him that we test 911 quarterly for each building. I asked my boss about it and his response was "I say let him test". Sigh.
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Nov 24, 2014 18:00
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Fortis posted:There was an actual emergency in the warehouse last week and the first 3 times they dialed 911 they got a busy signal, which our super-helpful PBX handled by playing a recorded "This extension could not be dialed" message. The fourth call was a success. Do you dial 9 for an outside line? Does the pbx take 11, ie, 9 for outside line, plus 11, and add a 9 in front and route it? What PBX brand?
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Nov 24, 2014 18:34
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SubjectVerbObject posted:Do you dial 9 for an outside line? Does the pbx take 11, ie, 9 for outside line, plus 11, and add a 9 in front and route it? What PBX brand? Switchvox. We dial 9 for an outside line and originally '911' is all it took, but too many sales reps with shaky fingers triggered police visits (what is it with grown-rear end adults and straight-up hanging up on 911? gently caress) so it's been 9911 for years now. 9911 is an IVR that determines how to route the call depending on which building the caller's extension is in, to ensure that dispatch gets the correct address. poo poo, maybe someone was calling our analog line.
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Nov 24, 2014 18:57
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Fortis posted:Switchvox. How many outside lines are dedicated to the IVR? Are they dedicated to outgoing 911 calls? Were multiple people calling 911 at once? And I know a major telecom company that changed to dialing *9 for an outside line because folks kept dialing 911 and hanging up. It did not help that many of these users were in foreign call centers but connected to US switches.
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Nov 24, 2014 19:17
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SubjectVerbObject posted:How many outside lines are dedicated to the IVR? Are they dedicated to outgoing 911 calls? Were multiple people calling 911 at once? Three; one line per building. The two satellite buildings have analog lines dedicated to 911, and the main building has a multi-channel PRI that handles it. Only one person was trying to dial 911 at a time according to the logs, so I don't think more than one person was trying to call at once. Even if they were, the first person to reach that building's dialer would have gotten through. The possibility of someone calling our analog lines is bothering me now, and I'm going to get call routing set up on those, if only so we can tell anyone calling those lines who isn't emergency services to gently caress off.
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Nov 24, 2014 19:28
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I really wish it was any other number than 9 to dial an outside number.
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Nov 24, 2014 19:34
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We changed it to 8 after three accidental 911 calls in a month.
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Nov 24, 2014 19:40
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How do you accidentally call 911? What were they actually intending to call? (Over here, the prefix for calling out is usually 0. The emergency number is also 112.)
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Nov 24, 2014 19:44
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We have extensions that are 11XX. I imagine a lot of our misdials are people pressing 9 because they're retarded or by muscle memory, and then 11XX for the extension.
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Nov 24, 2014 19:49
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People used to accidentally dial 911 when they were trying to make a long distance call (begins with 91) and hit the 1 twice. We changed it to/upper management mandated that it be 9911 after that because the people who get angry at learning new things hold all the power here. I wanted to make it 8  I did have a manager at one of the satellite locations ask me why the police visited about a 911 call once and found that a sales rep had dialed the obscure extension of that building's 911 dialer, then hung up, y'know, like an adult would. That was pretty awesome because it doesn't begin with 9 and isn't at all close to any other existing extension. I still have no idea what he was trying to do.
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Nov 24, 2014 19:49
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Or people use softphones, type in 91 from habit, and then copy past a 1+10 digit number into the dial field. Or their fingers just slip.
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Nov 24, 2014 19:52
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notwithoutmyanus posted:Try pressing ctrl+c while things are highlighted. Won't work on 2013. Right click will but ctrl+c just clears your selection. That or my work hosed it up too. I've made it a habit to hold Ctrl and press C about 5-10 times every time I do a copy paste. I'd like to say it was Lync that was forcing me to do that but I've been doing it for years. I just got so fed up of my copying not working in some programs, but working after I did it multiple times.
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Nov 24, 2014 20:15
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Sirotan posted:Had a user IM me (via OCS '07 If a ticket isn't logged, how is management going to know that it's a problem that needs dealing with? If you offer the user a workaround and refuse to log the issue, it won't be possible for some manager to say "such and such has generated an average of x tickets per workday, which represents y time spent at $z cost" when justifying the software upgrade, overtime, or whatever else it takes to address the underlying issue.
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Nov 24, 2014 21:14
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We are switching to OWA for roughly 2200 locations, I've been tasked to come up with a training document that highlights the differences between an actual outlook client that we use now and OWA. Does anyone know a site that has a PDF or something explaining basic functionality of OWA, preferably with pictures so I can be super lazy about this. *edit* I am googling, but most things are video tutorials, I have found some pdf etcs but most stuff has been pretty terrible so far. MF_James fucked around with this message at 21:58 on Nov 24, 2014 |
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Nov 24, 2014 21:53
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A completely unreadable fax came in! There appears to be about 5 header lines at the top. So I believe I just received a fax, of a fax, of a fax, of a fax, of a fax! It may have possibly been printed out and then faxed again at some point. Its nothing but a page full of black specks.
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Nov 24, 2014 21:55
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