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MF_James posted:*edit* I am googling, but most things are video tutorials, I have found some pdf etcs but most stuff has been pretty terrible so far. Just get a picture of a flaming skull with the words "I Hate You. I Hate You. I Hate You." on the bottom of it. OWA is kinda lovely, and expect a metric assload of pushback on it from more or less everyone.
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Nov 24, 2014 22:02
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AreWeDrunkYet posted:If a ticket isn't logged, how is management going to know that it's a problem that needs dealing with? If you offer the user a workaround and refuse to log the issue, it won't be possible for some manager to say "such and such has generated an average of x tickets per workday, which represents y time spent at $z cost" when justifying the software upgrade, overtime, or whatever else it takes to address the underlying issue. Not sure where you are getting that I 'refused' to log the issue. User was being a bitch, she calls/has other people call for her about this issue a couple times a week, sometimes I hear from her more than once a day. She knows this is a known issue, she knows there's basically nothing I can do for her besides one 'fix'. She just complains to complain.
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Nov 24, 2014 22:04
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Methylethylaldehyde posted:Just get a picture of a flaming skull with the words "I Hate You. I Hate You. I Hate You." on the bottom of it. OWA is kinda lovely, and expect a metric assload of pushback on it from more or less everyone. There is literally no choice, I am just a lowly sys admin I do not make decisions, these decisions come down from on high and they want to "Enjoy the
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Nov 24, 2014 22:07
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MF_James posted:training document that highlights the differences between an actual outlook client that we use now and OWA
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Nov 24, 2014 22:31
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stevewm posted:A completely unreadable fax came in! This is how reply works - I see no problem here.
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Nov 24, 2014 22:52
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nexxai posted:The version of OWA is rather important here. I actually really like OWA'13, but the further and further back you go in versions, the bigger and more wide-ranging the differences will be. Ugh there's different versions? I thought the point of O365 stuff is that everyone uses the same poo poo.
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Nov 24, 2014 22:55
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MF_James posted:Ugh there's different versions? I thought the point of O365 stuff is that everyone uses the same poo poo. No, Office 365 is all OWA'13, but you didn't specify where it was being hosted. Anyways, I don't mind it nearly as much as some other people here apparently do, but there are definitely some key differences.
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Nov 24, 2014 23:00
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nexxai posted:No, Office 365 is all OWA'13, but you didn't specify where it was being hosted. I have been given zero information, I have not been a part of this project until I was told to do a small training document highlighting key differences. I just found one of our pilot sites and logged in, thank goodness they had their OWA open, appears to mimic 2003/2007, at least it looks drat similar to the outlook client I use.
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Nov 24, 2014 23:13
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Sirotan posted:Not sure where you are getting that I 'refused' to log the issue. User was being a bitch, she calls/has other people call for her about this issue a couple times a week, sometimes I hear from her more than once a day. She knows this is a known issue, she knows there's basically nothing I can do for her besides one 'fix'. She just complains to complain. I don't know the user's background or personality, but from your original post it simply sounded like the user - politely - wasn't interested in troubleshooting a known issue and just wanted you to take down the fact that she was having an issue. I don't know how you guys do things exactly, but in most organizations if management is looking at ticket stats, it may trigger more of a response if an issue is generating repeated tickets, tickets from multiple users, etc. To her, "I can't do anything for you" probably sounds more like "IT isn't willing to allocate the resources needed to properly resolve this issue unless I make some more noise about it". AreWeDrunkYet fucked around with this message at 00:12 on Nov 25, 2014 |
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Nov 25, 2014 00:10
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I know a few pages back people were mentioning Slack as an easy communications platform. Turns out that they're now offering an option for companies pay for additional features such as accessing private or secret data, including conversations marked private or marked for deletion. I know it's not too surprising, but it is a reminder that there's no privacy with hosted solutions (or in-house ones).
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Nov 25, 2014 09:25
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FreshFeesh posted:I know a few pages back people were mentioning Slack as an easy communications platform. Turns out that they're now offering an option for companies pay for additional features such as accessing private or secret data, including conversations marked private or marked for deletion. Well as lovely as that is it should be assumed that anything done on a work computer or using company resources belongs to the company.
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Nov 25, 2014 15:30
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m.hache posted:Well as lovely as that is it should be assumed that anything done on a work computer or using company resources belongs to the company. This, so much. Always assume that anything you do on a company computer or cell phone can and will be seen by your boss, your boss's boss, and HR. I won't set up an Active-Sync connection on my personal phone to my work email because I will not give that level of access to anyone else.
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Nov 25, 2014 15:37
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That's fine, my coworkers post enough dumb poo poo in the public slack channels that this wont matter.
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Nov 25, 2014 15:50
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stevewm posted:A completely unreadable fax came in! It's a chain fax. If you don't fax it to 10 people in 10 minutes, you will have bad luck and paper jams for a year.
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Nov 25, 2014 17:08
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Gerdalti posted:Microsoft needs to get their poo poo together with Skype and Lync. Lync 2013 is awful, and Skype drives me crazy. Use an .mst on deployment to disable autologin without having to sign in. I had to tussle with this a few months ago. I can post the mst if you'd like- I just have to do dig it up.
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Nov 25, 2014 18:07
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dox posted:Use an .mst on deployment to disable autologin without having to sign in. I had to tussle with this a few months ago. I can post the mst if you'd like- I just have to do dig it up. Nah, my reghack works fine, good point about mst's though. I hadn't gotten the hang of Orca when I first setup skype.
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Nov 25, 2014 18:19
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Wizard of the Deep posted:I won't set up an Active-Sync connection on my personal phone to my work email because I will not give that level of access to anyone else. What about an app like Nine?
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Nov 25, 2014 20:34
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IDrBouvenstein posted:What about an app like Nine? I paid for Touchdown, but it can only handle one Exchange account at a time, so I think I may also buy Nine since I guess it can do more than one?
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Nov 25, 2014 21:03
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nexxai posted:No, Office 365 is all OWA'13, but you didn't specify where it was being hosted. Still '10 is way better than the '03 version we used up until a few years ago. CharlieWhiskey posted:It's a chain fax. If you don't fax it to 10 people in 10 minutes, you will have bad luck and paper jams for a year.
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Nov 25, 2014 21:24
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Inspector_666 posted:I It can, but I never used two accounts enough to say how elegant it handles them. But Nine is just so much better than Touchdown anyway, so you should try it out.
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Nov 25, 2014 21:34
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The second account would just be the company alerts account for my on-call shifts, so I really just need to know a message came in.
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Nov 25, 2014 21:41
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Entropic posted:I'm guessing porn. It's always porn. nah I had one a few years ago when I found a copy of Cain & Abel on someones PC. He struggled to justify that one, given he was a nurse.
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Nov 25, 2014 22:20
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Knormal posted:We're on OWA '10, and it's fine for reading emails but sending them is a pain in the rear end. You have to manually look up each user in the address book or type their full address because there's no history or autocompletion in the To: bar. Is that any better in '13? Ctrl-k works in Owa 2010 if I remember correctly.
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Nov 25, 2014 23:42
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DrBouvenstein posted:What about an app like Nine? Nine will handle this extremely well. I've been using that for a year and it is by leaps and bounds an improvement from touchdown and will separate email notifications by folder/subfolder. notwithoutmyanus fucked around with this message at 23:54 on Nov 25, 2014 |
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Nov 25, 2014 23:52
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We still have a number of legacy dial up and DSL customers, and they are mailing in tickets that they cannot get to Craigslist. No current lookup against any of our DNS servers returns incorrect information, and people are swearing that they have flushed their cache and are still unable to reach the site.
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Nov 26, 2014 00:24
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kensei posted:We still have a number of legacy dial up and DSL customers, and they are mailing in tickets that they cannot get to Craigslist. No current lookup against any of our DNS servers returns incorrect information, and people are swearing that they have flushed their cache and are still unable to reach the site. Do what my company does - Declare it an issue with the customer's computer and then stick your fingers in your ears.
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Nov 26, 2014 00:30
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DrBouvenstein posted:What about an app like Nine? I use Windows Phone  My company uses Lotus Domino/Notes 
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Nov 26, 2014 00:35
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kensei posted:We still have a number of legacy dial up and DSL customers, and they are mailing in tickets that they cannot get to Craigslist. No current lookup against any of our DNS servers returns incorrect information, and people are swearing that they have flushed their cache and are still unable to reach the site.
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Nov 26, 2014 00:54
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you ate my cat posted:Do what my company does - Declare it an issue with the customer's computer and then stick your fingers in your ears. What's it like working for Comcast?
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Nov 26, 2014 01:21
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kensei posted:We still have a number of legacy dial up and DSL customers, and they are mailing in tickets that they cannot get to Craigslist. No current lookup against any of our DNS servers returns incorrect information, and people are swearing that they have flushed their cache and are still unable to reach the site.
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Nov 26, 2014 01:21
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Malek posted:What's it like working for Comcast? Hahaha haven't worked at Comcast for a few years now, but just because I'm working for a competitor doesn't mean they don't do the same poo poo.
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Nov 26, 2014 01:25
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The Electronaut posted:Ctrl-k works in Owa 2010 if I remember correctly.
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Nov 26, 2014 04:52
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No, I did. They are asking us to flush our DNS, and our records are all fine. Thankfully, I am not on the phones or answering tickets, but I sympathize with the guys who are.
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Nov 26, 2014 05:08
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kensei posted:No, I did. They are asking us to flush our DNS, and our records are all fine. Thankfully, I am not on the phones or answering tickets, but I sympathize with the guys who are. Have them reset their router. A few models keep their own DNS tables, and act as the first line for when a computer behind them sends out a query. Had to deal with crazy stuff dealing with that when I did tech support for Verizon.
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Nov 26, 2014 05:11
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 I… I think I ended up in a pod. The only reason I'm not sure I'm in a pod is the pay is sub-par. I have apparently become a Mac hardware tech on my way to certs. This is arguably a step down for me, but it pays the bills. We are expected to handle 3-5 tickets a day on the average, manage our own time, deskside visits, and work in general. I am tracked to replace their previous Mac hardware expert who is being moved to another group. I'll spend my first week or so shadowing folks, learning serialization on EFI-boot PCI, printer repair, and getting up to speed on the last 3 years of Apple hardware. The The cafeterias on-campus are good and cheap. I'm in the loving matrix, aren't I ?
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Nov 26, 2014 06:45
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mllaneza posted:printer repair mllaneza posted:I'm in the loving matrix, aren't I ? Nope
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Nov 26, 2014 09:22
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The dot-matrix perhaps! 
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Nov 26, 2014 09:46
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you ate my cat posted:Do what my company does - Declare it an issue with the customer's computer and then stick your fingers in your ears. This is pretty much what I am told to do the moment a student walks up to the desk and shows me his ubuntu laptop. There's currently a huge infight between IT and departments running linux despite IT not wanting them to and I get the refugees at my desk. Of course, then it turns out that it's all flavors of Ubuntu, Chrome OS and Android having the same problem and then I get to escalate the ticket.
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Nov 26, 2014 11:24
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spankmeister posted:The dot-matrix perhaps! It's entirely likely I'll end up as the new all-Mac guy so… maybe not !
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Nov 26, 2014 14:34
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IndustrialApe posted:This is pretty much what I am told to do the moment a student walks up to the desk and shows me his ubuntu laptop. There's currently a huge infight between IT and departments running linux despite IT not wanting them to and I get the refugees at my desk. Turns out this is an EduRoam/AP bug and they are now looking into it as it is now a problem for the whole university.
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Nov 26, 2014 16:17
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